Laptop will sleep if I close the lid but not if I select "Sleep" from the Start Menu


dbookbinder

Active member
Member
Local time
9:34 PM
Posts
91
OS
Windows 11
My HP Laptop 17 no longer sleeps when I select Sleep either from the Start Menu or a shortcut I've been using for six months. I put the computer to sleep one night, opened it again 20 hours later, and it stopped sleeping. It does sleep when I shut the lid, but because I use it with an external monitor and have to turn off this feature when it's connected to the monitor, this is still a problem, as now I can only get it to sleep when it's not connected to the monitor

I've tried resetting the power plans to default using powercfg, turned off wake timers, disabled any network-related standby settings, and turned off the Device Manager settings that allow me to use keyboards and mice to wake from sleep. I also did a System Restore to a known good time, but besides creating other problems, it didn't let the computer sleep. Hardware diagnostics and sfc /scannow reveal no problems.

I also created a new user account and the Sleep problem persists there.

What else can I do?
 
Windows Build/Version
Windows 11 Pro, 23H2, Build 22631.3593
Last edited:

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    i7-1355U
    Motherboard
    HP
    Memory
    64GB
    Graphics Card(s)
    Intel IRIS 1GB
    Sound Card
    Realtek (internal)
    Monitor(s) Displays
    Stock and external 27" Acer monitor
    Screen Resolution
    1080p
    Hard Drives
    NVme 2TB (Windows), 2TB SSD
    PSU
    Stock
    Case
    Stock
    Cooling
    Stock
    Keyboard
    Stock and external HP keyboard
    Mouse
    Trackpad and external Logitech wired mouse
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge, Brave
    Antivirus
    Microsoft Defender
    Other Info
    2TB Samsung 990 Pro, 2TB Samsung 870 EVO
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5770
    CPU
    Intel i7-8550U
    Motherboard
    Dell
    Memory
    32GB
    Graphics card(s)
    AMD Radeon 530
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen
    Screen Resolution
    1920x1080
    Hard Drives
    256GB Samsung SDD, 2TB Western Digital HDD
    Mouse
    Logitech wired
    Keyboard
    Arteck wireless
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge
    Antivirus
    Microsoft Defender
no longer sleeps when I select Sleep
Are you saying that it stays awake as if you had not clicked on 'Sleep'?

Do you use the laptop permanently plugged into mains power? I believe that using a laptop permanently plugged into mains power is not recommended. Whether this can cause the issue I don't know. Just something to consider. Maybe try using on battery power only to see if that affects the issue.

Consider a 'Restart' to refresh the OS.

Also consider whether you need to use 'Sleep' and use 'Shutdown' instead. In my view 'Sleep' is only for those occasions where you will be absent from the device for short periods of time, not overnight. 'Hibernate' is better than Sleep for long periods but that too has problems with corruption of the Hiberfil.sys file along with Fast Startup issues.

Using Shutdown and switching back on again next morning to start the system from scratch is more reliable than sleep or hibernate. I would only use 'Sleep' for short periods of absence.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP EliteDesk 705 G5
    CPU
    AMD Ryzen 5 Pro 3400GE
    Memory
    8GB DDR4 SDRAM
    Graphics Card(s)
    Integrated AMD Radeon Vega 11
    Hard Drives
    256 GB PCIe NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    DELL Inspiron 15-3576
    CPU
    Intel Core i5-8250U
    Memory
    8 GB DDR4 - 2400 SODIMM
    Graphics card(s)
    Intel UHD Graphics 620
    Hard Drives
    256GB SK Hynix SC311 SATA SSD
Are you saying that it stays awake as if you had not clicked on 'Sleep'?

Do you use the laptop permanently plugged into mains power? I believe that using a laptop permanently plugged into mains power is not recommended. Whether this can cause the issue I don't know. Just something to consider. Maybe try using on battery power only to see if that affects the issue.

Consider a 'Restart' to refresh the OS.

Also consider whether you need to use 'Sleep' and use 'Shutdown' instead. In my view 'Sleep' is only for those occasions where you will be absent from the device for short periods of time, not overnight. 'Hibernate' is better than Sleep for long periods but that too has problems with corruption of the Hiberfil.sys file along with Fast Startup issues.

Using Shutdown and switching back on again next morning to start the system from scratch is more reliable than sleep or hibernate. I would only use 'Sleep' for short periods of absence.
Most recent laptops have a battery-saver setting, including this one, that prevents significant degradation when the computer is on AC. On a five-year-old Dell I keep plugged in, there has been almost no battery degradation. And, the computer has this issue whether plugged in or not -- I click Sleep, it starts the process, and wakes up after a few seconds. The day before, it didn't do that.

My next step was going to be refreshing the OS with a repair upgrade, but I was hoping to find a more granular fix if I can. Something caused this, and something should be able to reverse it. If none is forthcoming, I'll try the repair fix, which is usually pretty benign, even if it doesn't fix the problem.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    i7-1355U
    Motherboard
    HP
    Memory
    64GB
    Graphics Card(s)
    Intel IRIS 1GB
    Sound Card
    Realtek (internal)
    Monitor(s) Displays
    Stock and external 27" Acer monitor
    Screen Resolution
    1080p
    Hard Drives
    NVme 2TB (Windows), 2TB SSD
    PSU
    Stock
    Case
    Stock
    Cooling
    Stock
    Keyboard
    Stock and external HP keyboard
    Mouse
    Trackpad and external Logitech wired mouse
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge, Brave
    Antivirus
    Microsoft Defender
    Other Info
    2TB Samsung 990 Pro, 2TB Samsung 870 EVO
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5770
    CPU
    Intel i7-8550U
    Motherboard
    Dell
    Memory
    32GB
    Graphics card(s)
    AMD Radeon 530
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen
    Screen Resolution
    1920x1080
    Hard Drives
    256GB Samsung SDD, 2TB Western Digital HDD
    Mouse
    Logitech wired
    Keyboard
    Arteck wireless
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge
    Antivirus
    Microsoft Defender
By all means try to fix it. All I am suggesting is to consider if you actually need to use Sleep.
Your original post stated "I put the computer to sleep one night, opened it again 20 hours later" and I believe that power-off/power-on is better suited for long periods of inactivity such as this.
I understand that it is annoying when something stops working as it always has and frustrating trying to fix it. I'm just trying to offer a stress-free way of dealing with it.
Hope someone else can help. Good luck fixing it. :-)
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP EliteDesk 705 G5
    CPU
    AMD Ryzen 5 Pro 3400GE
    Memory
    8GB DDR4 SDRAM
    Graphics Card(s)
    Integrated AMD Radeon Vega 11
    Hard Drives
    256 GB PCIe NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    DELL Inspiron 15-3576
    CPU
    Intel Core i5-8250U
    Memory
    8 GB DDR4 - 2400 SODIMM
    Graphics card(s)
    Intel UHD Graphics 620
    Hard Drives
    256GB SK Hynix SC311 SATA SSD
By all means try to fix it. All I am suggesting is to consider if you actually need to use Sleep.
Your original post stated "I put the computer to sleep one night, opened it again 20 hours later" and I believe that power-off/power-on is better suited for long periods of inactivity such as this.
I understand that it is annoying when something stops working as it always has and frustrating trying to fix it. I'm just trying to offer a stress-free way of dealing with it.
Hope someone else can help. Good luck fixing it. :-)
I understand. I used to do what you suggest, but Sleep provides an easy way to keep everything open without writing an extra 60GB to the drive every day. For longer travel, I use Hibernation.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    i7-1355U
    Motherboard
    HP
    Memory
    64GB
    Graphics Card(s)
    Intel IRIS 1GB
    Sound Card
    Realtek (internal)
    Monitor(s) Displays
    Stock and external 27" Acer monitor
    Screen Resolution
    1080p
    Hard Drives
    NVme 2TB (Windows), 2TB SSD
    PSU
    Stock
    Case
    Stock
    Cooling
    Stock
    Keyboard
    Stock and external HP keyboard
    Mouse
    Trackpad and external Logitech wired mouse
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge, Brave
    Antivirus
    Microsoft Defender
    Other Info
    2TB Samsung 990 Pro, 2TB Samsung 870 EVO
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5770
    CPU
    Intel i7-8550U
    Motherboard
    Dell
    Memory
    32GB
    Graphics card(s)
    AMD Radeon 530
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen
    Screen Resolution
    1920x1080
    Hard Drives
    256GB Samsung SDD, 2TB Western Digital HDD
    Mouse
    Logitech wired
    Keyboard
    Arteck wireless
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge
    Antivirus
    Microsoft Defender
My HP Laptop 17 no longer sleeps when I select Sleep
How do you know?
Are you checking in Event viewer or can you see that it is still active?

I use it with an external monitor
I think you'll have to investigate the problem whilst not connected to the external monitor.
I think that will be the only way to identify what is & is not happening.

What power-sleep states are available to you?
Run this command to find out and do please post the response so we can all see.
PowerCfg -a



All the best,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
@Try3
How do you know?
I know because now the screen goes dark and for a second the "on" indicator blinks, then it goes to full on and the screen lights up, with the logon screen displaying

I think you'll have to investigate the problem whilst not connected to the external monitor.
Bizarrely, this problem only occurs when the computer is not connected to an external monitor. When connected, with the "Close lid" action in the power plan set to do nothing, it sleeps when I click Sleep or run a nircmd shortcut to put it to sleep

What power-sleep states are available to you?
I can use S0 or S3. It came set to S0 but I hated Modern Standby and switched it about five months ago. Until a few days ago, on S3, it would reliably sleep regardless of which Sleep method I tried (close lid, Start menu choice, timeout, or shortcut).

It's not a major issue, since it will sleep when I close the lid (when not connected to a monitor), but I'm baffled as to why this occurred.
Here is the powercfg output. It's not actually true that S0 is not supported -- as I said, the computer came configured to use Modern Standby, and I used a registry setting to change it to S3

The following sleep states are available on this system:
Standby (S3)
Hibernate

The following sleep states are not available on this system:
Standby (S1)
The system firmware does not support this standby state.

Standby (S2)
The system firmware does not support this standby state.

Standby (S0 Low Power Idle)
The system firmware does not support this standby state.

Hybrid Sleep
The hypervisor does not support this standby state.

Fast Startup
This action is disabled in the current system policy.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    i7-1355U
    Motherboard
    HP
    Memory
    64GB
    Graphics Card(s)
    Intel IRIS 1GB
    Sound Card
    Realtek (internal)
    Monitor(s) Displays
    Stock and external 27" Acer monitor
    Screen Resolution
    1080p
    Hard Drives
    NVme 2TB (Windows), 2TB SSD
    PSU
    Stock
    Case
    Stock
    Cooling
    Stock
    Keyboard
    Stock and external HP keyboard
    Mouse
    Trackpad and external Logitech wired mouse
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge, Brave
    Antivirus
    Microsoft Defender
    Other Info
    2TB Samsung 990 Pro, 2TB Samsung 870 EVO
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5770
    CPU
    Intel i7-8550U
    Motherboard
    Dell
    Memory
    32GB
    Graphics card(s)
    AMD Radeon 530
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen
    Screen Resolution
    1920x1080
    Hard Drives
    256GB Samsung SDD, 2TB Western Digital HDD
    Mouse
    Logitech wired
    Keyboard
    Arteck wireless
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge
    Antivirus
    Microsoft Defender
1 It sounds like it is trying to achieve S3 Sleep but failing to do so.
You can check in Event viewer.
You could import the Event viewer, Custom view that I sue to check power-sleep state transitions.
Importing EV, CV - my post #23 - ElevenForum

2 I think it would also be worth checking behaviour in another user account [even if you have to create a new local one for the test].

3 "Until a few days ago"
Until a few days ago, on S3, it would reliably sleep
It came set to S0 but I hated Modern Standby and switched it about five months ago
Understood. That means that there is no reason to suspect that the change from S0 Modern standby to S3 Sleep was faulty [which I've seen].
Was there an update of anything a few days ago? A display driver, perhaps.

4 I use NirCmd as well
a nircmd shortcut to put it to sleep
NirCmd.exe standby, I assume.


All the best,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
1 It sounds like it is trying to achieve S3 Sleep but failing to do so.
That's my impression. I'll try your Event Viewer filter when I have time to sift through the description in your post, so I know what I'm looking for. Alternatively, is equivalent info available from the Sleep Study report of powercfg?

2 I think it would also be worth checking behaviour in another user account [even if you have to create a new local one for the test].
I did create a new local account, and the result is the same as in the main account, so it's apparently not account related.

3 "Until a few days ago"
No, the S0 --> S3 transition went smoothly and has worked well. The most recent updates were security updates, though the display driver has also been updated. However, when I used System Restore to go back a few days, the behavior was the same. The exact date is a little hard to target as I've mostly been using the external monitor, keyboard, etc., where Sleep still works as expected. (Which seems counterintuitive.) So, it's possible that Sleep, when not connected to the monitor, stopped working earlier than I initially thought.

4 I use NirCmd as well
Yes.

Thanks for your help. This feature still works perfectly on my five-year-old Dell and six-year-old Lenovo running Windows 10 and S3, so the decision to make a computer work like a phone with Modern Standby seems to have complicated things.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    i7-1355U
    Motherboard
    HP
    Memory
    64GB
    Graphics Card(s)
    Intel IRIS 1GB
    Sound Card
    Realtek (internal)
    Monitor(s) Displays
    Stock and external 27" Acer monitor
    Screen Resolution
    1080p
    Hard Drives
    NVme 2TB (Windows), 2TB SSD
    PSU
    Stock
    Case
    Stock
    Cooling
    Stock
    Keyboard
    Stock and external HP keyboard
    Mouse
    Trackpad and external Logitech wired mouse
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge, Brave
    Antivirus
    Microsoft Defender
    Other Info
    2TB Samsung 990 Pro, 2TB Samsung 870 EVO
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5770
    CPU
    Intel i7-8550U
    Motherboard
    Dell
    Memory
    32GB
    Graphics card(s)
    AMD Radeon 530
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen
    Screen Resolution
    1920x1080
    Hard Drives
    256GB Samsung SDD, 2TB Western Digital HDD
    Mouse
    Logitech wired
    Keyboard
    Arteck wireless
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge
    Antivirus
    Microsoft Defender
1 I always check in Event viewer. I've never run or tried to understand a Sleep report.

2 That's good.

I'll have to have a think.


Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
1 I always check in Event viewer. I've never run or tried to understand a Sleep report.

2 That's good.

I'll have to have a think.


Denis
I'm also seeing that now, whether connected to external monitor and drives or not, the computer no longer sleeps on timeout. I can get it to sleep with the Sleep command while connected and by shutting the lid while not.

Curiouser and curiouser.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    i7-1355U
    Motherboard
    HP
    Memory
    64GB
    Graphics Card(s)
    Intel IRIS 1GB
    Sound Card
    Realtek (internal)
    Monitor(s) Displays
    Stock and external 27" Acer monitor
    Screen Resolution
    1080p
    Hard Drives
    NVme 2TB (Windows), 2TB SSD
    PSU
    Stock
    Case
    Stock
    Cooling
    Stock
    Keyboard
    Stock and external HP keyboard
    Mouse
    Trackpad and external Logitech wired mouse
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge, Brave
    Antivirus
    Microsoft Defender
    Other Info
    2TB Samsung 990 Pro, 2TB Samsung 870 EVO
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5770
    CPU
    Intel i7-8550U
    Motherboard
    Dell
    Memory
    32GB
    Graphics card(s)
    AMD Radeon 530
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen
    Screen Resolution
    1920x1080
    Hard Drives
    256GB Samsung SDD, 2TB Western Digital HDD
    Mouse
    Logitech wired
    Keyboard
    Arteck wireless
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge
    Antivirus
    Microsoft Defender
I wonder what
powercfg /requestsoverride
will reveal.

It's been so long since I was last involved in chasing requestoverride problems that I am not sure how best to proceed. This 2020 summary is all I have noted about the topic.
powercfg -requestsoverride ditties - TenForums



Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
I wonder what
powercfg /requestsoverride
will reveal.
SERVICE, PROCESS, and DRIVER all came up empty.

I also tried disabling all startup programs (even though Sleep worked fine with them enabled) and that made no difference.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    i7-1355U
    Motherboard
    HP
    Memory
    64GB
    Graphics Card(s)
    Intel IRIS 1GB
    Sound Card
    Realtek (internal)
    Monitor(s) Displays
    Stock and external 27" Acer monitor
    Screen Resolution
    1080p
    Hard Drives
    NVme 2TB (Windows), 2TB SSD
    PSU
    Stock
    Case
    Stock
    Cooling
    Stock
    Keyboard
    Stock and external HP keyboard
    Mouse
    Trackpad and external Logitech wired mouse
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge, Brave
    Antivirus
    Microsoft Defender
    Other Info
    2TB Samsung 990 Pro, 2TB Samsung 870 EVO
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5770
    CPU
    Intel i7-8550U
    Motherboard
    Dell
    Memory
    32GB
    Graphics card(s)
    AMD Radeon 530
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen
    Screen Resolution
    1920x1080
    Hard Drives
    256GB Samsung SDD, 2TB Western Digital HDD
    Mouse
    Logitech wired
    Keyboard
    Arteck wireless
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge
    Antivirus
    Microsoft Defender
SERVICE, PROCESS, and DRIVER all came up empty.
Good.


Personally, I would reinstall the display driver in case it has become corrupted.
This might or might not have an effect but there's no diagnostic test to identify the display driver as the culprit so reinstallation is the only way of deciding whether reinstallation was a waste of time or not.


All the best,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
If you run the command powercfg waketimers from an elevated command prompt, does it also report that no wake timers are active on the system?

The most recent updates were security updates, though the display driver has also been updated.
Verify that the "Allow this device to wake the computer" checkbox on the Power tab in the Properties panel in Device Manager hasn't been changed for some of the devices that could potentially explain what you are experiencing. I always make sure that this option is unticked for anything that I don't require to be able to wake my laptop, but I found out years ago that installing a Windows update or a driver update can sometimes, for some devices at least, revert it back to its default setting. In addition, for each (physical) network adapter, (re-)verify that Wake-On-LAN (WOL) either is disabled altogether or is only allowed to wake the computer on magic packet.
 

My Computers

System One System Two

  • OS
    11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Asus TUF Gaming F16 (2024)
    CPU
    i7 13650HX
    Memory
    16GB DDR5
    Graphics Card(s)
    GeForce RTX 4060 Mobile
    Sound Card
    Eastern Electric MiniMax DAC Supreme; Emotiva UMC-200; Astell & Kern AK240
    Monitor(s) Displays
    Sony Bravia XR-55X90J
    Screen Resolution
    3840×2160
    Hard Drives
    512GB SSD internal
    37TB external
    PSU
    Li-ion
    Cooling
    2× Arc Flow Fans, 4× exhaust vents, 5× heatpipes
    Keyboard
    Logitech K800
    Mouse
    Logitech G402
    Internet Speed
    20Mbit/s up, 250Mbit/s down
    Browser
    FF
  • Operating System
    11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Medion S15450
    CPU
    i5 1135G7
    Memory
    16GB DDR4
    Graphics card(s)
    Intel Iris Xe
    Sound Card
    Eastern Electric MiniMax DAC Supreme; Emotiva UMC-200; Astell & Kern AK240
    Monitor(s) Displays
    Sony Bravia XR-55X90J
    Screen Resolution
    3840×2160
    Hard Drives
    2TB SSD internal
    37TB external
    PSU
    Li-ion
    Mouse
    Logitech G402
    Keyboard
    Logitech K800
    Internet Speed
    20Mbit/s up, 250Mbit/s down
    Browser
    FF
If you run the command powercfg waketimers from an elevated command prompt, does it also report that no wake timers are active on the system?
I turned off all wake timers when I was trying to get S0 sleep to work, and they're still off now that I'm using S3.

A new WiFi driver apparently re-enabled the WiFi wake on LAN settings, so I turned them off, as well as the "Allow to wake" setting for my mouse, which also got turned back on at some point. I do want to wake the computer with the keyboard, so I left the wake setting enabled there.

No change.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    i7-1355U
    Motherboard
    HP
    Memory
    64GB
    Graphics Card(s)
    Intel IRIS 1GB
    Sound Card
    Realtek (internal)
    Monitor(s) Displays
    Stock and external 27" Acer monitor
    Screen Resolution
    1080p
    Hard Drives
    NVme 2TB (Windows), 2TB SSD
    PSU
    Stock
    Case
    Stock
    Cooling
    Stock
    Keyboard
    Stock and external HP keyboard
    Mouse
    Trackpad and external Logitech wired mouse
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge, Brave
    Antivirus
    Microsoft Defender
    Other Info
    2TB Samsung 990 Pro, 2TB Samsung 870 EVO
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5770
    CPU
    Intel i7-8550U
    Motherboard
    Dell
    Memory
    32GB
    Graphics card(s)
    AMD Radeon 530
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen
    Screen Resolution
    1920x1080
    Hard Drives
    256GB Samsung SDD, 2TB Western Digital HDD
    Mouse
    Logitech wired
    Keyboard
    Arteck wireless
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge
    Antivirus
    Microsoft Defender
Personally, I would reinstall the display driver in case it has become corrupted.
This might or might not have an effect but there's no diagnostic test to identify the display driver as the culprit so reinstallation is the only way of deciding whether reinstallation was a waste of time or not.
I updated the display driver, as Intel had a new version. No change.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    i7-1355U
    Motherboard
    HP
    Memory
    64GB
    Graphics Card(s)
    Intel IRIS 1GB
    Sound Card
    Realtek (internal)
    Monitor(s) Displays
    Stock and external 27" Acer monitor
    Screen Resolution
    1080p
    Hard Drives
    NVme 2TB (Windows), 2TB SSD
    PSU
    Stock
    Case
    Stock
    Cooling
    Stock
    Keyboard
    Stock and external HP keyboard
    Mouse
    Trackpad and external Logitech wired mouse
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge, Brave
    Antivirus
    Microsoft Defender
    Other Info
    2TB Samsung 990 Pro, 2TB Samsung 870 EVO
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5770
    CPU
    Intel i7-8550U
    Motherboard
    Dell
    Memory
    32GB
    Graphics card(s)
    AMD Radeon 530
    Sound Card
    Realtek
    Monitor(s) Displays
    Laptop screen
    Screen Resolution
    1920x1080
    Hard Drives
    256GB Samsung SDD, 2TB Western Digital HDD
    Mouse
    Logitech wired
    Keyboard
    Arteck wireless
    Internet Speed
    FIOS 1GB
    Browser
    Chrome, Edge
    Antivirus
    Microsoft Defender

Latest Support Threads

Back
Top Bottom