Solved Lenovo Yoga 7 Slim Pro Laptop - Intermittent Keyboard Issues


supermonkey

Member
Local time
3:07 PM
Posts
27
Visit site
OS
Win 11
Hi All,

The keys on this laptop will stop working, but when it does, it's only the letters/numbers that stop, the arrow, backspace, tab etc continue to work fine. This seems to happen almost everytime the laptop is in use - everything will be fine, then at some point the issue will occur, then maybe 5/10 later it will be fine again.

If it was all the keys that stopped functioning, I'd wonder if maybe the ribbon cable wasn't properly seated. The fact that it is intermitten & only affects certain keys makes me wonder if it's a software issue.

But I'm not sure how to proceed?

Thanks
 
Last edited:

My Computer

System One

  • OS
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Yoga Slim Pro
    CPU
    AMD Ryzen 7 5800H
    Memory
    16GB
    Graphics Card(s)
    NVidia GeForce RTX 3050

zbook

Well-known member
Power User
VIP
Local time
9:07 AM
Posts
1,333
Visit site
OS
Windows 10
For all steps / tests post images or share links into this thread using one drive, drop box, or google drive.

1) Run the keyboard checker as needed: Keyboard Checker | The best online keyboard tester

2) Run the Lenovo diagnostics > custom > all boxes including keyboard

3) Run:
Tuneup plus:

4) Run:
Microsoft troubleshooters > click view detailed information > post images or share links into this thread

Administrative command prompt:

msdt.exe -id DeviceDiagnostic
msdt.exe -id PowerDiagnostic
msdt.exe -id WindowsUpdateDiagnostic
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

glasskuter

Well-known member
Pro User
VIP
Local time
9:07 AM
Posts
3,260
Location
Paris in the Lone Star State of Texas
Visit site
OS
Windows 11 Pro 22H2 22621.1105
makes me wonder if it's a software issue.
You can prove that by using an external usb keyboard which would be one of the first troubleshooting steps to try with an issue like this.. You can also eliminate software conflicts by using clean boot.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.1105
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

spapakons

Well-known member
Power User
VIP
Local time
5:07 PM
Posts
1,697
Location
Athens
Visit site
OS
Windows 11 Pro 22H2 64-bit (build 22621.1105)
Maybe you have to clean the keyboard with appropriate liquid and cloth or special keyboard cleaning sponge and blow dust and dirt thoroughly. Apply the liquid to the cloth or sponge, not spray directly on the keyboard! I had a similar case with one customer, once I cleaned thoroughly the keyboard all keys worked.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 64-bit (build 22621.1105)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v22H2 (build 22621.1105)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4

Winuser

Well-known member
Pro User
VIP
Local time
10:07 AM
Posts
4,426
Visit site
OS
Windows 11

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Dev
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy x360 15-ds1083cl
    CPU
    AMD Ryzen 7 4700U 2.0GHZ
    Memory
    16 MB DDR 4-2666
    Graphics card(s)
    AMD Radeon
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1920x1080
    Hard Drives
    PCIe NVMe M.2 512GB
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    ESET Internet Security

Winuser

Well-known member
Pro User
VIP
Local time
10:07 AM
Posts
4,426
Visit site
OS
Windows 11
My wife had a laptop that started typing the wrong characters then what key was pressed. It was the keyboard itself. Luckily the keyboard was cheap and easy to replace. I did a search for a how-to video and found a video for the very same laptop as hers. Basically, it was just locating the correct locations to pry the top off so I could get to the keyboard.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Dev
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy x360 15-ds1083cl
    CPU
    AMD Ryzen 7 4700U 2.0GHZ
    Memory
    16 MB DDR 4-2666
    Graphics card(s)
    AMD Radeon
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1920x1080
    Hard Drives
    PCIe NVMe M.2 512GB
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    ESET Internet Security

spapakons

Well-known member
Power User
VIP
Local time
5:07 PM
Posts
1,697
Location
Athens
Visit site
OS
Windows 11 Pro 22H2 64-bit (build 22621.1105)
In some old models replacing the keyboard is very easy. You either remove a thin plastic cover on top and remove 3-4 screws or you remove some screws at the bottom. In newer models, especially those with the keyboard underneath a plastic "grid" you must unscrew and remove half components to get to the keyboard! Is not fair...
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 64-bit (build 22621.1105)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v22H2 (build 22621.1105)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4

supermonkey

Member
Thread Starter
Local time
3:07 PM
Posts
27
Visit site
OS
Win 11
Hi all, I've not gotten round to the steps requested above, but to add a few notes:

this is an fairly new machine, ita not dirt, dust, spills.

It has a touchscreen and the onscreen keyboard works fine.

When the keyboard issue occurs, its always then same keys that work (arrows, shift, etc). C & V work ok when copying and pasto g (i can still ctrl c and ctrl v) but do not work when just typing.
 

My Computer

System One

  • OS
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Yoga Slim Pro
    CPU
    AMD Ryzen 7 5800H
    Memory
    16GB
    Graphics Card(s)
    NVidia GeForce RTX 3050

supermonkey

Member
Thread Starter
Local time
3:07 PM
Posts
27
Visit site
OS
Win 11
I've now ran through all the steps requested above. On this occasion, the keyboard didn't work at all from when I turned the laptop on, after about half an hour, it has randomly started working.

The keys that do/don't work are consistent when it happens - it's basically all letters/numbers that don't respond, but as noted above, they do work as I can ctrl c/v to copy/paste.

1) Keyboard Checkerkeyboard1.png

2) Lenovo Diagnotics
Screenshot_20221128_184954.png

3) Tune Up Plus Log
Code:
 Microsoft Windows 11 Home  Version 22H2 (OS Build 22621.819)
 
==================================================================

    Started on 26/11/2022 at  0:30:34.92
  
        [SFC /ScanNow]
  
Beginning system scan.  This process will take some time.

Results:
 
Windows Resource Protection did not find any integrity violations.
 
==================================================================

    Started on 26/11/2022 at  0:36:02.94

        [DISM /online /cleanup-image /ScanHealth]

Deployment Image Servicing and Management tool
Version: 10.0.22621.1

Image Version: 10.0.22621.819
 
No component store corruption detected.

The operation completed successfully.
 
==================================================================

    Started on 26/11/2022 at  0:41:53.92

        [DISM /online /cleanup-image /RestoreHealth]

Deployment Image Servicing and Management tool
Version: 10.0.22621.1

Image Version: 10.0.22621.819
 
The restore operation completed successfully.

The operation completed successfully.
 
==================================================================

The second "SFC /ScanNow" was skipped, as the first output the following:

Windows Resource Protection did not find any integrity violations.
 
==================================================================

    Started on 26/11/2022 at  0:44:06.05

        [ChkDsk /Scan]
 
The type of the file system is NTFS.
Volume label is Windows-SSD.
 
Stage 1: Examining basic file system structure ...
1057536 file records processed.                                                     
File verification completed.
Phase duration (File record verification): 8.02 seconds.
10042 large file records processed.                                 
Phase duration (Orphan file record recovery): 8.79 milliseconds.
0 bad file records processed.                                   
Phase duration (Bad file record checking): 0.07 milliseconds.
 
Stage 2: Examining file name linkage ...
384 reparse records processed.                                   
1221712 index entries processed.                                                     
Index verification completed.
Phase duration (Index verification): 13.49 seconds.
0 unindexed files scanned.                                     
Phase duration (Orphan reconnection): 1.54 seconds.
0 unindexed files recovered to lost and found.                 
Phase duration (Orphan recovery to lost and found): 0.12 milliseconds.
384 reparse records processed.                                   
Phase duration (Reparse point and Object ID verification): 4.86 milliseconds.
 
Stage 3: Examining security descriptors ...
Security descriptor verification completed.
Phase duration (Security descriptor verification): 114.77 milliseconds.
82089 data files processed.                                         
Phase duration (Data attribute verification): 0.08 milliseconds.
CHKDSK is verifying Usn Journal...
36716760 USN bytes processed.                                                         
Usn Journal verification completed.
Phase duration (USN journal verification): 135.00 milliseconds.

Windows has scanned the file system and found no problems.

No further action is required.
 
1952206847 KB total disk space.
534784788 KB in 506853 files.
256028 KB in 82090 indexes.
0 KB in bad sectors.
1228259 KB in use by the system.
65536 KB occupied by the log file.
1415937772 KB available on disk.
 
4096 bytes in each allocation unit.
488051711 total allocation units on disk.
353984443 allocation units available on disk.
Total duration: 23.32 seconds (23325 ms).
 
==================================================================
 
    Started on 26/11/2022 at  0:44:41.28
 
AutoReboot 
 
TRUE     
 
==================================================================
 
        [Set AutoReboot = False]
 
Updating property(s) of '\\JAMIELENOVO\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 11 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"'
Property(s) update successful.
==================================================================
 
AutoReboot 
 
FALSE     
 
==================================================================
 
DebugInfoType 
 
7           
 
==================================================================

        [Set DebugInfoType = 7]

Updating property(s) of '\\JAMIELENOVO\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 11 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"'
Property(s) update successful.
==================================================================
 
DebugInfoType 
 
7           
 
==================================================================

        [WMIC PageFile list]

AllocatedBaseSize=2688
CurrentUsage=29
Description=C:\pagefile.sys
InstallDate=20211108162417.819802+000
Name=C:\pagefile.sys
PeakUsage=64
Status=
TempPageFile=FALSE
 
==================================================================
 
AutomaticManagedPagefile 
 
TRUE                   
 
==================================================================

        [Set AutomaticManagedPagefile = True]

Updating property(s) of '\\JAMIELENOVO\ROOT\CIMV2:Win32_ComputerSystem.Name="JAMIELENOVO"'
Property(s) update successful.
==================================================================
 
AutomaticManagedPagefile 
 
TRUE                   
 
==================================================================

        [BcdEdit /enum {badmemory}]

RAM Defects
-----------
identifier              {badmemory}
 
==================================================================

    Finished on 26/11/2022 at  0:44:43.87
    It took 14 minutes and 9 seconds to complete the operations.

4) Windows Troubleshoot
Screenshot_20221128_185516.png

Screenshot_20221128_190442.png

Screenshot_20221128_190930.png

Screenshot_20221128_191121.png
 
Last edited:

My Computer

System One

  • OS
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Yoga Slim Pro
    CPU
    AMD Ryzen 7 5800H
    Memory
    16GB
    Graphics Card(s)
    NVidia GeForce RTX 3050

johnlgalt

Antidisestablishmentarianist
Power User
VIP
Local time
10:07 AM
Posts
2,945
Location
3rd Rock
about.me
OS
Windows 11 21H2 Current build
Per Lenovo's website, a lot of what you're being asked to do is the same:


However, check the laptop's cooling and see if it may be getting too warm to touch in any area, that may be causing a loose ribbon cable to (partially) lose connectivity as well. If you have the ability to affect the fans directly, ramp them up to run pretty fast, or lower the threshold for when they ramp up. If not, check your power plan(s) as well.
 

My Computers

System One System Two

  • OS
    Windows 11 21H2 Current build
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * 32 GB - Corsair Vengeance 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    Eve Spectrum ES07D03 4K Gaming Monitor (Matte finish) | Eve Spectrum ES07DC9 4K Gaming Monitor (Glossy finish)
    Screen Resolution
    4K x2
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM)
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    ZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler (3x 120 mm push top) + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3S
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
    Browser
    Nightly (default) + Firefox (stable),Chrome, Edge/ß/Dev/Canary
    Antivirus
    Defender
  • Operating System
    CHromeOS Flex v108 Dev
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master 3S (shared w. Sys 1) | Dell TouchPad
    Keyboard
    Dell
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth

supermonkey

Member
Thread Starter
Local time
3:07 PM
Posts
27
Visit site
OS
Win 11
Thanks, this laptop doesn't get hot, it happens with light task, just a bit of browsing etc.

After 10 mjns ofnuse, it has just done it again!
 

My Computer

System One

  • OS
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Yoga Slim Pro
    CPU
    AMD Ryzen 7 5800H
    Memory
    16GB
    Graphics Card(s)
    NVidia GeForce RTX 3050

johnlgalt

Antidisestablishmentarianist
Power User
VIP
Local time
10:07 AM
Posts
2,945
Location
3rd Rock
about.me
OS
Windows 11 21H2 Current build
Is it always around 10 minutes of active use?

And is it always with every activity (say, only writing a document in Microsoft Word, or some other local only task, versus online tasks)?
 

My Computers

System One System Two

  • OS
    Windows 11 21H2 Current build
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * 32 GB - Corsair Vengeance 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    Eve Spectrum ES07D03 4K Gaming Monitor (Matte finish) | Eve Spectrum ES07DC9 4K Gaming Monitor (Glossy finish)
    Screen Resolution
    4K x2
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM)
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    ZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler (3x 120 mm push top) + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3S
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
    Browser
    Nightly (default) + Firefox (stable),Chrome, Edge/ß/Dev/Canary
    Antivirus
    Defender
  • Operating System
    CHromeOS Flex v108 Dev
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master 3S (shared w. Sys 1) | Dell TouchPad
    Keyboard
    Dell
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth

supermonkey

Member
Thread Starter
Local time
3:07 PM
Posts
27
Visit site
OS
Win 11
No, it seems very random.

I may get an hour or more before the problem occurs, I may get 5 minutes. It may last 5 minutes or hours!
 

My Computer

System One

  • OS
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Yoga Slim Pro
    CPU
    AMD Ryzen 7 5800H
    Memory
    16GB
    Graphics Card(s)
    NVidia GeForce RTX 3050

johnlgalt

Antidisestablishmentarianist
Power User
VIP
Local time
10:07 AM
Posts
2,945
Location
3rd Rock
about.me
OS
Windows 11 21H2 Current build
Tough one. I agree that the randomness indicates either software, or sensor of some type.

Or, it could be a hot key that the laptop is programmed with to disable those keys for some reason or other (such as gaming mode, one of the things mentioned to try disabling on the Lenovo link).

I thought it might be heat as that would be rather random as well, particularly if it were directly related to either heat from the CPU or heat from the GPU.

Is it still under warranty? If so, I'd contact Lenovo post haste.
 

My Computers

System One System Two

  • OS
    Windows 11 21H2 Current build
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * 32 GB - Corsair Vengeance 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    Eve Spectrum ES07D03 4K Gaming Monitor (Matte finish) | Eve Spectrum ES07DC9 4K Gaming Monitor (Glossy finish)
    Screen Resolution
    4K x2
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM)
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    ZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler (3x 120 mm push top) + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3S
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
    Browser
    Nightly (default) + Firefox (stable),Chrome, Edge/ß/Dev/Canary
    Antivirus
    Defender
  • Operating System
    CHromeOS Flex v108 Dev
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master 3S (shared w. Sys 1) | Dell TouchPad
    Keyboard
    Dell
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth

supermonkey

Member
Thread Starter
Local time
3:07 PM
Posts
27
Visit site
OS
Win 11
Ok, thanks.

i wondered about some sort of hot key or game mode, but can't find anything at all.

i will contact Lenovo.
 

My Computer

System One

  • OS
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Yoga Slim Pro
    CPU
    AMD Ryzen 7 5800H
    Memory
    16GB
    Graphics Card(s)
    NVidia GeForce RTX 3050

spapakons

Well-known member
Power User
VIP
Local time
5:07 PM
Posts
1,697
Location
Athens
Visit site
OS
Windows 11 Pro 22H2 64-bit (build 22621.1105)
If you have software affecting the keyboard, such as Quick Launch or similar, try uninstalling it and see if the issue persists.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 64-bit (build 22621.1105)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v22H2 (build 22621.1105)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4

supermonkey

Member
Thread Starter
Local time
3:07 PM
Posts
27
Visit site
OS
Win 11
I've been given some suggestions by Lenovo. They are saying if the onscreen keyboard works ok, then it's a hardware issue & to try a static discharge, if no difference to send in for repair. If it were software, they suggest resetting the laptop.

The problem seems to be less frequent & the only time it happened, it was for less than a minute. I noticed that the fan had come up either just before or just after it occurred, which could suggest a heat problem
 

My Computer

System One

  • OS
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Yoga Slim Pro
    CPU
    AMD Ryzen 7 5800H
    Memory
    16GB
    Graphics Card(s)
    NVidia GeForce RTX 3050

spapakons

Well-known member
Power User
VIP
Local time
5:07 PM
Posts
1,697
Location
Athens
Visit site
OS
Windows 11 Pro 22H2 64-bit (build 22621.1105)
Before replacing the keyboard, try cleaning it first. It might fix. An alternative is to connect an external keyboard. There are rubber foldable keyboards that you can fit in the laptop bag. Or you can buy a small keyboard about the same size as the laptop keyboard.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 64-bit (build 22621.1105)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v22H2 (build 22621.1105)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4

supermonkey

Member
Thread Starter
Local time
3:07 PM
Posts
27
Visit site
OS
Win 11
Before replacing the keyboard, try cleaning it first. It might fix.
I will try - but I am certain is not dust/dirt since it's ALL the alpha numeric keys that'll stop, but NONE of the others & those Alpa numeric keys will work fine as part of a command (eg ctrl C/V)
 

My Computer

System One

  • OS
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Yoga Slim Pro
    CPU
    AMD Ryzen 7 5800H
    Memory
    16GB
    Graphics Card(s)
    NVidia GeForce RTX 3050

spapakons

Well-known member
Power User
VIP
Local time
5:07 PM
Posts
1,697
Location
Athens
Visit site
OS
Windows 11 Pro 22H2 64-bit (build 22621.1105)
To use the numerical keyboard (numpad) section you must have switched Num lock on. If this is what you mean.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 64-bit (build 22621.1105)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v22H2 (build 22621.1105)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Gainward NE5105T018G1-1070F (nVidia GeForce GTX 1050Ti 4GB GDDR5)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4

Latest Support Threads

Top Bottom