First thing to do is plug camera into an available USB port. The Logitech Brio camera drivers are only available from Windows Update. You can check Device Manager > Cameras to see if device driver is already installed for your device. You can manually check for updates by selecting Start > Settings > Windows Update > Check for Updates. If there are no updates, you can select Advanced Options > Optional Updates, then Restart the computer after any Update is applied.
Windows Hello
If you are receiving "we couldn't find a camera compatible with windows hello face" error message, then you can try 1) Installing the Windows Hello Biometric files; 2) Resetting Windows Hello Biometric Database; or 3) Install Windows Hello Face Optional Feature. To perform each of these, follow the procedures in:
Do this to successfully fix We couldn’t find a camera compatible with Windows Hello Face on Windows 11/10. Check your Biometric database files!
www.thewindowsclub.com
Microsoft Teams
Check Teams app is updated by going to your profile picture in the Teams app and select Check for updates.
Check your device app permissions by opening Settings, under Privicy, select Camera and check Camera access is On, then reboot the computer.
Check you can make a Test Call by selecting Settings and more (three dots Teams more icon), then choose Settings > Devices, and under Audio devices, select Make a Test Call . After that follow the instructions to make your Test Call.
