Solved Logitech's Onboard Memory Manager refuses to open.


CollChuuk

CollChuuk

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Windows 11
What the title says. Whenever I try to launch the application, the loading circle appears next to my cursor and then goes away. No error dialogs or anything indicating that theres a prolem. I then spent hours googling for answers only to find none. A while later I opened Reliability Veiwer to look at errors unrelated to the Logitech problem and I instantly noticed the following.

1733621259021.webp

Here is one of the entries:

Code: 
Source
OnboardMemoryManager

Summary
Stopped working

Date
‎12/‎7/‎2024 8:00 PM

Status
Report sent

Description
Faulting Application Path:    C:\Users\XXX\AppData\Local\Programs\OnboardMemoryManager\OnboardMemoryManager_2.2.5062.exe

Problem signature
Problem Event Name:    CLR20r3
Problem Signature 01:    OnboardMemoryManager_2.2.5062
Problem Signature 02:    2.2.5062.0
Problem Signature 03:    66ea736d
Problem Signature 04:    mscorlib
Problem Signature 05:    4.8.9290.0
Problem Signature 06:    67214b29
Problem Signature 07:    43f6
Problem Signature 08:    a4
Problem Signature 09:    System.BadImageFormatException
OS Version:    10.0.26100.2.0.0.768.101
Locale ID:    1033
Additional Information 1:    fe71
Additional Information 2:    fe719b23ae8b2d7c6e941df86d80f491
Additional Information 3:    c708
Additional Information 4:    c70862cbc9e49aa050e715d1b3ed7c81

Extra information about the problem
Bucket ID:    7805f3e8acd2d6334213aab023ba186b (1302572390730569835)

I then spent spent even more time googling. I could not find anything specific to my issue, but alot of the stuff I found points to a problem with .NET. Using Powershell, I confirmed that I had it installed.
Code: 
PSChildName Version
----------- -------
Client      4.8.09032
Full        4.8.09032
Client      4.0.0.0

I tried reinstallint .NET, but because I already had it installed, the installer would fail.
I am at my witts end here, so any hep would be appreciated.
 
Windows Build/Version
26100.2314

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Yoga C940 15"
    CPU
    Intel Core i9-9880H
    Memory
    16 Gig
    Graphics Card(s)
    Intel UHD 630 / Nvidia GeForce GTX 1650 MaxQ
    Screen Resolution
    4K
    Hard Drives
    SSD
    Internet Speed
    600 mbps
    Other Info
    Phone: Samsung Galaxy S22 Ultra
    Tablet: Samsung Galaxy Tab S9 Plus

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.2314
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
glasskuter said:
Logitech's software has always been flakey. Uninstall it with Revo uninstaller, making sure to remove all leftover entries. Restart and reinstall.
Click to expand...
Onboard Memory Manager is a standalone utility that you do not have to install to run.
It is for gamers to quickly configure the on-board memory profiles of Logitech mice without having to install Logitech G HUB software.
I have version 2.1.7479 and it opens correctly.
Will check this newer version.

Edit: 2.2.5062 version opened for me as well but I am on 23H2 so could be a 24H2 issue.

Screenshot 2024-12-07 200226.webp
 

My Computer

System One

  • OS
    Windows 11 Pro
KevTech said:
Edit: 2.2.5062 version opened for me as well but I am on 23H2 so could be a 24H2 issue.
Click to expand...
I'm starting to believe that that is the case. I was working correctly in 23H2. It was only after a clean install of 24H2 (Via USB) that I am running into this issue.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Yoga C940 15"
    CPU
    Intel Core i9-9880H
    Memory
    16 Gig
    Graphics Card(s)
    Intel UHD 630 / Nvidia GeForce GTX 1650 MaxQ
    Screen Resolution
    4K
    Hard Drives
    SSD
    Internet Speed
    600 mbps
    Other Info
    Phone: Samsung Galaxy S22 Ultra
    Tablet: Samsung Galaxy Tab S9 Plus
I tested this if doing an upgrade with iso file from Win 11 website instead of clean install.
After upgrade I was on build 26100.1742 and OMM worked fine.
WU then updated to build 26100.2314 and OMM still worked.
WU then updated to 26100.2454 and OMM was still working for me.
 

My Computer

System One

  • OS
    Windows 11 Pro
Update: Ok, so the problem may not be Windows, of maybe it is. I don't know anymore. So I had a Windows 10 USB laying around (My laptop came with W10) so I decided to install it and what do you know... Onboard Memory Manager still doesn't launch. A whole OS downgrade. At this point, It has to be a missing software component because the the issue is obviously not tried to the OS.

KevTech said:
I tested this if doing an upgrade with iso file from Win 11 website instead of clean install.
After upgrade I was on build 26100.1742 and OMM worked fine.
WU then updated to build 26100.2314 and OMM still worked.
WU then updated to 26100.2454 and OMM was still working for me.
Click to expand...
I need to know, what are all your driver versions, what do you have installed? I just need to know what you have that I don't that is allowing it to run in yours and not mine. I already explored the .NET route but installing Desktop Runtime versions 6, 8, 9. It has to be something else.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Yoga C940 15"
    CPU
    Intel Core i9-9880H
    Memory
    16 Gig
    Graphics Card(s)
    Intel UHD 630 / Nvidia GeForce GTX 1650 MaxQ
    Screen Resolution
    4K
    Hard Drives
    SSD
    Internet Speed
    600 mbps
    Other Info
    Phone: Samsung Galaxy S22 Ultra
    Tablet: Samsung Galaxy Tab S9 Plus
My system is AMD and you are Intel so drivers are not the same.
Have you tried downloading OMM again as maybe yours is corrupt.

Have you ever had G HUB installed?

Perhaps during G HUB install it installs the .NET version or DLL's that OMM needs to run.

At one time I had G HUB installed then uninstalled it as I found all I needed was OMM.
 

My Computer

System One

  • OS
    Windows 11 Pro
KevTech said:
Have you tried downloading OMM again as maybe yours is corrupt.
Click to expand...
I've done so several times.
KevTech said:
Have you ever had G HUB installed?

Perhaps during G HUB install it installs the .NET version or DLL's that OMM needs to run.

At one time I had G HUB installed then uninstalled it as I found all I needed was OMM.
Click to expand...
No. But I don't think I've ever had to to get it working. But at this point I'm willing to try anything so I'll install G-HUB and see what happens.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Yoga C940 15"
    CPU
    Intel Core i9-9880H
    Memory
    16 Gig
    Graphics Card(s)
    Intel UHD 630 / Nvidia GeForce GTX 1650 MaxQ
    Screen Resolution
    4K
    Hard Drives
    SSD
    Internet Speed
    600 mbps
    Other Info
    Phone: Samsung Galaxy S22 Ultra
    Tablet: Samsung Galaxy Tab S9 Plus
Update: Wait so it was a C++ Redistributable problem? Always has been.
So basically, I installed G-HUB. OMM Worked after that. As KevTech guessed. Then I got curious, what did the installation of G-HUB do that allowed OMM to work. I looked that the logs and wow...

Capture.webp

So I uninstall G-Hub and the Visual C++ Runtimes and try to launch OMM again. Predictably, it did not launch. I then went and downloaded and installed the latest redistributable offered by Microsoft. And now I want to jump off a cliff. Before that, virtual kiss to KevTech (no-homo if applicable) for pointing me in the right direction. And a big 🖕 to Logitech for not listing, or at least prompting, the requirement for this.

Marking as solved.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Yoga C940 15"
    CPU
    Intel Core i9-9880H
    Memory
    16 Gig
    Graphics Card(s)
    Intel UHD 630 / Nvidia GeForce GTX 1650 MaxQ
    Screen Resolution
    4K
    Hard Drives
    SSD
    Internet Speed
    600 mbps
    Other Info
    Phone: Samsung Galaxy S22 Ultra
    Tablet: Samsung Galaxy Tab S9 Plus
Glad it is fixed.
Ya when I uninstalled G HUB I did not uninstall the visual C too so that is why OMM still worked for me.
 

My Computer

System One

  • OS
    Windows 11 Pro
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