Long delay to receiving mail on Outlook 365


Sigurd

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I am using Outlook on my computer and it is the version supplied for as part of the Office 365 suite.
I have noticed over the past few days that mail sent to me can take up to an hour to appear on Outlook yet is available almost instantly on Webmail. I have looked at all the settings I can think of but can't find anything that will account for that.

The fact that WebMail receives mail quickly excludes an ISP issue. My internet connection is quick (72 Gbps). All other apps are working fine. Avast is happy.
(A timed test has just arrived - took 40 minutes to arrive).

I have found various things I can try but they all imply a problem with my PC which seems unlikely as everything else is working as well and as fast as normal.

I'd welcome comments before embarking on time consuming PC checks.

Edit - Just tried sending myself an email making use of a different address. Mail to that one (POP) automatically forwards mail to the troublesome on (IMAP/SMTP). The email arrived at both addresses almost instantly.
 

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Did you try restarting your computer? Did you try Outlook on your phone or the web version at live.com?
 

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    11 Pro 23H2 OS build 22631.3810
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    Acer Swift SF114-34
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    Pentium Silver N6000 1.10GHz
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    Brave, Edge or Firefox
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    Webroot Secure Anywhere
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    System 3

    ASUS T100TA Transformer
    Processor Intel Atom Z3740 @ 1.33GHz
    Installed RAM 2.00 GB (1.89 GB usable)
    System type 32-bit operating system, x64-based processor

    Edition Windows 10 Home
    Version 22H2 build 19045.3570
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    Windows 11 Pro 23H2 22631.2506
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    HP Mini 210-1090NR PC (bought in late 2009!)
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    Atom N450 1.66GHz
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You might take a look at time interval that's set for automatic send/receive in file>options>advanced. Outlook is almost instant. Gmail takes a little longer. I have an old pop account from my isp. I have to manually sync that sucker every single time I want to send or receive mail.
 

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    Windows 11 Pro 23H2 22631.3880
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    DELL 0J37VM
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    Windows 10 Pro 22H2 19045.3930
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    Dell Optiplex 9020
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    i7-4770
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    still not telling
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    Firefox
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    Defender+MWB Premium
Edit - Just tried sending myself an email making use of a different address. Mail to that one (POP) automatically forwards mail to the troublesome on (IMAP/SMTP). The email arrived at both addresses almost instantly.
Hi Ian.

Not SMTP mate, remember? SMTP is the Outgoing for both POP & IMAP

These two emails IMAP & POP3 They aren’t the same email address are they? One POP3 one IMAP? ( I am not sure if you ever deleted the one you didn’t want to use?)

The fact that WebMail receives mail quickly excludes an ISP issue.
Not at all. Webmail works on the net, between the web interface which is usually on the mail server and the mail server itself, not between outlook on your PC and the mail server. The webmail interface is on the server your mail goes to, so it will be relatively instant. Where as what you see on your PC needs to be downloaded via your internet connection from the ISP to the PC.

Check the following:

Open Outlook

Go to File > Account Settings > Account Settings
In the email accounts box, click on the IMAP email address and check what it says in the "Root Folder Path"

SIGURD.png

If nothing, type INBOX (all caps) like in the image, click Next then click Done.

Close and open Outlook again, test the result for me.
 
Last edited:

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    Windows 11 Pro 23H2 Build: 22631.3880
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    Sin-built
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    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
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    ASUS ROG Maximus VI Formula
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    32.0 GB of I forget and the box is in storage.
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    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
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    NZXT Phantom 820 Full-Tower Case
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    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
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    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
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    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
If it already says INBOX, I would wait another day (or two) before making any drastic changes. Just be sure it isn't an issue with your ISP or the Server company that hosts your site/email. (or are they one in the same? I can't remember)
The internet connection that Your-Name-Here supplies you is kind of separate to the server they host your stuff on.

It might even pay to explain to Your-Name-Here that this is just a recent issue, they can check it out for you.

EDIT:
Re the interval your mail is checked. That's a separate issue. If your email is set to be checked every 5 minutes, yet if you can click on send/receive and it's taking 40min, that's a separate issue to the time mail is set to be checked by Outlook.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
Your name here is a hosting company that hosts your site and mail server, I don’t believe it’s an ISP, is it? Do they supply your internet connection also?
If you believe your internet connection is OK, that’s good.

It’s YNH you probably need to speak to as they have your mail server, Ian.
There are folder sync settings we could run through but I’d rather not until you’ve cleared it up with YNH
 

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  • OS
    Windows 11 Pro 23H2 Build: 22631.3880
    Computer type
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    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
Thank you all for your suggestions. Some I had tried but TBH not at my best at the moment - Two nights of lousy sleep and my various aches and pains are also playing up. I blame my birthday a couple of days ago! Didn't really want to be a year older but got no choice in the matter.

Will look at your suggestions later - thanks all!
 

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  • OS
    Windows 11 - Updated automatically
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    Updated Chillblast
    CPU
    Intel i7 12700K Twelve Core 3.6Ghz
    Motherboard
    MSI PRO Z690-A DDR4 Motherboard
    Memory
    Corsair 32Gb Vengeance RAM
    Cooling
    Air cooled
    Internet Speed
    72Mb down, 18Mb up
    Browser
    Chrome
    Antivirus
    Avast
Getting older is always better than the alternative!
 

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  • OS
    11 Pro 23H2 OS build 22631.3810
    Computer type
    Laptop
    Manufacturer/Model
    Acer Swift SF114-34
    CPU
    Pentium Silver N6000 1.10GHz
    Memory
    4GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD
    Cooling
    fanless
    Internet Speed
    13Mbps
    Browser
    Brave, Edge or Firefox
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    ASUS T100TA Transformer
    Processor Intel Atom Z3740 @ 1.33GHz
    Installed RAM 2.00 GB (1.89 GB usable)
    System type 32-bit operating system, x64-based processor

    Edition Windows 10 Home
    Version 22H2 build 19045.3570
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
That response Kelper, deserved the 5 points! :D
 

My Computer

System One

  • OS
    Windows 11 - Updated automatically
    Computer type
    PC/Desktop
    Manufacturer/Model
    Updated Chillblast
    CPU
    Intel i7 12700K Twelve Core 3.6Ghz
    Motherboard
    MSI PRO Z690-A DDR4 Motherboard
    Memory
    Corsair 32Gb Vengeance RAM
    Cooling
    Air cooled
    Internet Speed
    72Mb down, 18Mb up
    Browser
    Chrome
    Antivirus
    Avast
I was going to look at the suggestions above but first checked o see what there was on WebMail which has been working OK. Found this
Your mailbox Pending Emails Sync Failure.

#####.org.uk Mail-Server Blocked 5 incoming messages.
As of Jun 05, 2022 6:28 AM (UTC), you have 5 incoming pending messages
Click below to View, Release or Delete pending e-mail messages.
Mail account:

(My email address)

Thanks,
Mail System Administrator


This notification was sent to i#####@###.org.uk; Don't want occasional updates about subscription preferences and friendly suggestions?
 

My Computer

System One

  • OS
    Windows 11 - Updated automatically
    Computer type
    PC/Desktop
    Manufacturer/Model
    Updated Chillblast
    CPU
    Intel i7 12700K Twelve Core 3.6Ghz
    Motherboard
    MSI PRO Z690-A DDR4 Motherboard
    Memory
    Corsair 32Gb Vengeance RAM
    Cooling
    Air cooled
    Internet Speed
    72Mb down, 18Mb up
    Browser
    Chrome
    Antivirus
    Avast
Not SMTP mate, remember? SMTP is the Outgoing for both POP & IMAP
Getting round to following above advice now that I feel better!
Re IMAP and POP - At my age I am allowed to be a slow learner and to forget things.
The POP & IMAP are different addresses, and different domains - I manage two.

Go to File > Account Settings > Account Settings
Did that - Root folder path was empty.
Problem solved - thank you. Not as fast as WebMail but perfectly reasonable - maybe 5 - 10 seconds.

And to cover other points raised -
Server and ISP are different - the former YNH, the latter BT
And my speed is 72 - 74 Gbps. Fibre cables are being laid all around the village at present (and causing mayhem with road closures). part of "leveling up" - a lot of west Cumbria is getting option of fibre to home. Not sure if my group of houses is but I don;t see much point with only two of us in my house and neither of us needing a fast internet connection.

Thanks all again.
 

My Computer

System One

  • OS
    Windows 11 - Updated automatically
    Computer type
    PC/Desktop
    Manufacturer/Model
    Updated Chillblast
    CPU
    Intel i7 12700K Twelve Core 3.6Ghz
    Motherboard
    MSI PRO Z690-A DDR4 Motherboard
    Memory
    Corsair 32Gb Vengeance RAM
    Cooling
    Air cooled
    Internet Speed
    72Mb down, 18Mb up
    Browser
    Chrome
    Antivirus
    Avast
Did that - Root folder path was empty.
Problem solved - thank you. Not as fast as WebMail but perfectly reasonable - maybe 5 - 10 seconds.
Good job, Ian. And a happy birthday to you mate. I hope it was a nice day for you.
And I’m glad you’re feeling better. 🙏

Re IMAP and POP - At my age I am allowed to be a slow learner and to forget things.

It’s all good, Ian. I am happy to remind you, it isn’t that important unless someone is trying to help you.

SMTP (Simple Mail Transfer Protocol) is a common language used to send email.
Both IMAP (OST) and POP3 (PST) email addresses use it.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
Not as fast as WebMail but perfectly reasonable - maybe 5 - 10 seconds.
It won’t ever be as fast as webmail. Webmail doesn’t have to travel anywhere, the webmail interface is just a window that is on the same server as your email sits in. It would be like passing a small file from your documents folder to your download folder on the same drive.

Outlook on your PC needs to be told to check for mail & send a request, communicate with the server, fetch the mail, download it to your Outlook/PC
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
I learn something new every day. Forget half of it the next day!
 

My Computer

System One

  • OS
    Windows 11 - Updated automatically
    Computer type
    PC/Desktop
    Manufacturer/Model
    Updated Chillblast
    CPU
    Intel i7 12700K Twelve Core 3.6Ghz
    Motherboard
    MSI PRO Z690-A DDR4 Motherboard
    Memory
    Corsair 32Gb Vengeance RAM
    Cooling
    Air cooled
    Internet Speed
    72Mb down, 18Mb up
    Browser
    Chrome
    Antivirus
    Avast

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.3880
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.

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