Macrium has let me down... but was it my fault?


Mooly

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W11 Pro x64 24H2 Dev
Long story short. I fancied trying the Dev 24H2 build (as a 100% clean install) and one of the first things to do was make a backup of the clean install. I have the paid for version of Macrium Home V8 and all seemed to go well. Having messed a few things up I went to restore the clean image and although it seemed to go OK and reported the restore successful it was not.

Booting up gave a warning message on the initial Dell splash screen of 'Diagnosing Problems' and 'Repairing your Computer'. No good. I was always returned to the blue options screen where you can select various repair options. Nothing worked. Popped the USB media back and tried a repair from there. No good.

It was as quick at this point to wipe all drives (take to unallocated space) and reinstall again and that is where I am at now. All working well but I don't want a repeat of the failed backup experience. I have actually now made an initial image using the old 'W7 Backup and Restore' feature and will also make a new Macrium image.

One thought. There are two internal drives and Bitlocker is enabled by default on all and I realise now that when I installed Macrium the first time and made the backup that Bitlocker would still be encrypting all the drives as it takes about an hour so to finish. So I made an image of a moving target and also saved the image to a moving target.

Could that be the reason it failed ?

I have used Macrium many times for backups and restores and never had an issue in the past.
 
Windows Build/Version
24H2 Dev 26100.1

My Computer

System One

  • OS
    W11 Pro x64 24H2 Dev
    Computer type
    Laptop
    Manufacturer/Model
    Dell 7760 Mobile Precision 17"
    CPU
    Intel i5
    Motherboard
    Unknown
    Memory
    8Gb
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek
    Monitor(s) Displays
    Internal
    Hard Drives
    2 x 256Gb SSD
    PSU
    Dell 240 watt
    Mouse
    Dell Premier Bluetooth
    Internet Speed
    50Mbps
    Browser
    Edge
    Antivirus
    Default Microsoft Security

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP EliteDesk 705 G5
    CPU
    AMD Ryzen 5 Pro 3400GE
    Memory
    8GB DDR4 SDRAM
    Graphics Card(s)
    Integrated AMD Radeon Vega 11
    Hard Drives
    256 GB PCIe NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    DELL Inspiron 15-3576
    CPU
    Intel Core i5-8250U
    Memory
    8 GB DDR4 - 2400 SODIMM
    Graphics card(s)
    Intel UHD Graphics 620
    Hard Drives
    256GB SK Hynix SC311 SATA SSD
Thanks for the link. I've backed up and restored many times before with Bitlocker on the same PC and with an identical disk structure and never had issues before.

All I could get on reboot following the restore was the Dell Splash Screen and the 'Diagnosing your PC' message which then automatically led to this. Nothing worked and no clue what had gone wrong:
 

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My Computer

System One

  • OS
    W11 Pro x64 24H2 Dev
    Computer type
    Laptop
    Manufacturer/Model
    Dell 7760 Mobile Precision 17"
    CPU
    Intel i5
    Motherboard
    Unknown
    Memory
    8Gb
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek
    Monitor(s) Displays
    Internal
    Hard Drives
    2 x 256Gb SSD
    PSU
    Dell 240 watt
    Mouse
    Dell Premier Bluetooth
    Internet Speed
    50Mbps
    Browser
    Edge
    Antivirus
    Default Microsoft Security
I don't have a fix but have you considered disabling Bitlocker?
Some people have Bitlocker enabled out of habit but don't really need it.
It may not fix the issue this time but it would remove one possible complication in any future issues.

Good luck.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP EliteDesk 705 G5
    CPU
    AMD Ryzen 5 Pro 3400GE
    Memory
    8GB DDR4 SDRAM
    Graphics Card(s)
    Integrated AMD Radeon Vega 11
    Hard Drives
    256 GB PCIe NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    DELL Inspiron 15-3576
    CPU
    Intel Core i5-8250U
    Memory
    8 GB DDR4 - 2400 SODIMM
    Graphics card(s)
    Intel UHD Graphics 620
    Hard Drives
    256GB SK Hynix SC311 SATA SSD
It is an option I suppose but I have a lot of business files and so on on here and I quite like the added protection All my USB drives are also using Bitlocker-to-Go.

This really is the first time I've ever had any problem at all, I couldn't quite believe it had failed so spectacularly.

I know at some point I will have to test this again for real but I'll try and have a few more options up my sleeve when I do.
 

My Computer

System One

  • OS
    W11 Pro x64 24H2 Dev
    Computer type
    Laptop
    Manufacturer/Model
    Dell 7760 Mobile Precision 17"
    CPU
    Intel i5
    Motherboard
    Unknown
    Memory
    8Gb
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek
    Monitor(s) Displays
    Internal
    Hard Drives
    2 x 256Gb SSD
    PSU
    Dell 240 watt
    Mouse
    Dell Premier Bluetooth
    Internet Speed
    50Mbps
    Browser
    Edge
    Antivirus
    Default Microsoft Security
Hope someone can help you find the cause and the fix. :-)
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP EliteDesk 705 G5
    CPU
    AMD Ryzen 5 Pro 3400GE
    Memory
    8GB DDR4 SDRAM
    Graphics Card(s)
    Integrated AMD Radeon Vega 11
    Hard Drives
    256 GB PCIe NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    DELL Inspiron 15-3576
    CPU
    Intel Core i5-8250U
    Memory
    8 GB DDR4 - 2400 SODIMM
    Graphics card(s)
    Intel UHD Graphics 620
    Hard Drives
    256GB SK Hynix SC311 SATA SSD

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell/XPS 15 9530
    CPU
    13th Gen Intel(R) Core(TM) i9-13900H 2.60 GHz
    Motherboard
    Manufacturer Dell Inc. Model 00KH17 Version A00
    Memory
    32 GB, 2 x 16 GB, DDR5, 4800 MT/s, dual-channel
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics, NVIDIA GeForce RTX 4070 Laptop GPU
    Monitor(s) Displays
    Dell S2722QC
    Hard Drives
    1 TB M.2 2280 solid-state drive
    Keyboard
    Logitech Illuminated Keyboard K740
    Mouse
    Logitech BT M557
    Internet Speed
    200/10
    Browser
    Chrome, FireFox
    Antivirus
    Microsoft Defender
Booting up gave a warning message on the initial Dell splash screen of 'Diagnosing Problems' and 'Repairing your Computer'. No good. I was always returned to the blue options screen where you can select various repair options. Nothing worked. Popped the USB media back and tried a repair from there. No good.


Just a guess... there might be a conflict with some DELL Utility software, and Macrium Reflect.

Scenario...

You install Windows and make your backup.
Then you start tweaking things. While you're doing that, the DELL Utility software, updates something in the background, something that the DELL Utility software thinks should never be removed once updated.

Then your Win 11 tweaking goes bad, and you decide to restore from your MR backup.
So you do the restore, but then the DELL Utility software "sees", that the important update it did is gone.

So, the DELL Utility software thinks Windows is broken and starts running it's own "Diagnosing problems and Repairing your computer". Nothing is really "broken", it's just that the DELL Utility software thinks...
"I just did a DELL update and it gone. Oh no !".


If you don't have any DELL Utility software, running, then just disregard this.
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22631.3737 ♦♦♦♦♦♦♦23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
Thanks @Ghot

At the point the backup was made there was nothing Dell specific installed by me. The only Dell utility I do install is the Audio part of the 'Dell Optimiser' because that is needed to configure the headphone and line in sockets depending what you want to use them for.
 

My Computer

System One

  • OS
    W11 Pro x64 24H2 Dev
    Computer type
    Laptop
    Manufacturer/Model
    Dell 7760 Mobile Precision 17"
    CPU
    Intel i5
    Motherboard
    Unknown
    Memory
    8Gb
    Graphics Card(s)
    Intel HD Graphics
    Sound Card
    Realtek
    Monitor(s) Displays
    Internal
    Hard Drives
    2 x 256Gb SSD
    PSU
    Dell 240 watt
    Mouse
    Dell Premier Bluetooth
    Internet Speed
    50Mbps
    Browser
    Edge
    Antivirus
    Default Microsoft Security
Thanks @Ghot

At the point the backup was made there was nothing Dell specific installed by me. The only Dell utility I do install is the Audio part of the 'Dell Optimiser' because that is needed to configure the headphone and line in sockets depending what you want to use them for.


Yeah... it was just something I thought about.
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22631.3737 ♦♦♦♦♦♦♦23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?

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