Less than one-year old HP Desktop with OEM Win11 Home. While browsing web, Windows froze with some malware messages flashing all over the screen. My recollection is it said to not do anything with PC but to call a phone number. I recall something similar a few years ago. At that time, I shutdown and restarted OK.
I powered down (I should have grabbed a screenshot first, but didn't). When I power up, I can get the Windows lock screen, enter password, then Windows starts to load but freezes after a few seconds on the lock screen. I can boot to BIOS menu.
I got to Advanced Options. Tried Startup Repair to fix problems that keep Windows from loading but that didn't help. Looks like next best option is System Restore which goes to a recent restore point. What should I do? Thanks.
I powered down (I should have grabbed a screenshot first, but didn't). When I power up, I can get the Windows lock screen, enter password, then Windows starts to load but freezes after a few seconds on the lock screen. I can boot to BIOS menu.
I got to Advanced Options. Tried Startup Repair to fix problems that keep Windows from loading but that didn't help. Looks like next best option is System Restore which goes to a recent restore point. What should I do? Thanks.
My Computer
System One
-
- OS
- Windows 11
- Computer type
- PC/Desktop
- Manufacturer/Model
- HP Envy TE01-3197c
- CPU
- 12th Generation i7-12700F
- Memory
- 32GB DDR4-3200 SDRAM
- Graphics Card(s)
- NVIDIA GeForce GTX 1660 Super 6GB GDDR6