Monitor goes to sleep at random intervals


kiwisteve

Member
Local time
11:10 AM
Posts
7
Location
Peterborough
OS
Windows 11 Pro 21H2 Preview 10.0.22621.160
My Desktop setup runs Windows 11 - 21H2. I haven't had a lot of success with getting Sleep to work properly, so I'm doing it manually, which is fine (close all Apps, Lock, turn off monitor). Trouble is, during normal use e.g. web browser, the screen goes to sleep at random intervals. There is a an "Auto Off" setting for the monitor, which is set to OFF. The monitor is a Gigabyte 27" 165 hertz.
 

My Computer

System One

  • OS
    Windows 11 Pro 21H2 Preview 10.0.22621.160
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus MiniPC PN51-E1
    CPU
    AMD Ryzen 7 5700U
    Motherboard
    Asus PN51-E1
    Memory
    Crucial 64GB DDR4 SDRAM PC4-25600
    Graphics Card(s)
    AMD Radeon Vega Graphics 1.80 GHz
    Sound Card
    AMD G27QC A - bluetooth paired to two Google Nest Audio
    Monitor(s) Displays
    Gigabyte 27" 165 hertz
    Screen Resolution
    2560 x 1440
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB PCIE NVME
    PSU
    65 Watt
    Case
    Asus Mini
    Cooling
    Air
    Keyboard
    Logitech K810
    Mouse
    Logitech MX Master 2S
    Internet Speed
    Telstra Modem Wifi - NBN 50/18
    Browser
    Firefox and Edge
    Antivirus
    Microsoft
    Other Info
    This replaced my Linux Notebook. I've used Windows since 3.1, tried various Linux distros but Windows wins for me.

Try3

Well-known member
Power User
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2:40 AM
Posts
571
Location
The proper part of London
OS
Windows 11 Home x64 Version 21H2 Build 22000.675
Is the computer sleeping or is it just a monitor issue?

Check that you have S3 Sleep capability [rather than S0 Modern standby, aka S0 Low Power Idle] by using this command
PowerCfg -a

Look in Event viewer to see Sleep transitions
A zipped Custom view definition for this is attached.
- Unzip it to extract its view definition file [which has an xml extension]
- Open Event viewer
- On the right-hand side, click on Import Custom view...
- Browse to and select the view definition file [xml] you've just unzipped, click on the Open button
- If you want to you can rename it in the view definition Properties dialog that now appears
- Click on OK
- You can now view the results by clicking on the entry within Custom views, on the left-hand side.
- - S3 Sleep & Hibernation can only be distinguished, in a computer that has both, by looking at the Details tab of the resume EventID 1 for Hiber* entries that are greater than 0; resuming from S3 Sleep would show Hiber* entries that have the value 0​
Resume from Hibernate, Details tab
System hibernates despite "hibernate after" set to "never"-resume-hibernate-details-tab.png
Resume from S3 Sleep, Details tab
System hibernates despite "hibernate after" set to "never"-resume-s3-sleep-details-tab.png


All the best,
Denis
 

Attachments

  • Power - Sleep-Hibernate-S0 transitions.zip
    949 bytes · Views: 1

My Computer

System One

  • OS
    Windows 11 Home x64 Version 21H2 Build 22000.675

kiwisteve

Member
Thread Starter
Local time
11:10 AM
Posts
7
Location
Peterborough
OS
Windows 11 Pro 21H2 Preview 10.0.22621.160
The computer is not sleeping. The Monitor has gone into Standby. I have to physically turn the Monitor off then on, to resume working.
 

My Computer

System One

  • OS
    Windows 11 Pro 21H2 Preview 10.0.22621.160
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus MiniPC PN51-E1
    CPU
    AMD Ryzen 7 5700U
    Motherboard
    Asus PN51-E1
    Memory
    Crucial 64GB DDR4 SDRAM PC4-25600
    Graphics Card(s)
    AMD Radeon Vega Graphics 1.80 GHz
    Sound Card
    AMD G27QC A - bluetooth paired to two Google Nest Audio
    Monitor(s) Displays
    Gigabyte 27" 165 hertz
    Screen Resolution
    2560 x 1440
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB PCIE NVME
    PSU
    65 Watt
    Case
    Asus Mini
    Cooling
    Air
    Keyboard
    Logitech K810
    Mouse
    Logitech MX Master 2S
    Internet Speed
    Telstra Modem Wifi - NBN 50/18
    Browser
    Firefox and Edge
    Antivirus
    Microsoft
    Other Info
    This replaced my Linux Notebook. I've used Windows since 3.1, tried various Linux distros but Windows wins for me.

kiwisteve

Member
Thread Starter
Local time
11:10 AM
Posts
7
Location
Peterborough
OS
Windows 11 Pro 21H2 Preview 10.0.22621.160
Stable for 2.5 hours this morning until I plugged my phone in to charge. Has to be a power drain/sensitivity problem. I'll work up a better supply and see what happens.
 

My Computer

System One

  • OS
    Windows 11 Pro 21H2 Preview 10.0.22621.160
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus MiniPC PN51-E1
    CPU
    AMD Ryzen 7 5700U
    Motherboard
    Asus PN51-E1
    Memory
    Crucial 64GB DDR4 SDRAM PC4-25600
    Graphics Card(s)
    AMD Radeon Vega Graphics 1.80 GHz
    Sound Card
    AMD G27QC A - bluetooth paired to two Google Nest Audio
    Monitor(s) Displays
    Gigabyte 27" 165 hertz
    Screen Resolution
    2560 x 1440
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB PCIE NVME
    PSU
    65 Watt
    Case
    Asus Mini
    Cooling
    Air
    Keyboard
    Logitech K810
    Mouse
    Logitech MX Master 2S
    Internet Speed
    Telstra Modem Wifi - NBN 50/18
    Browser
    Firefox and Edge
    Antivirus
    Microsoft
    Other Info
    This replaced my Linux Notebook. I've used Windows since 3.1, tried various Linux distros but Windows wins for me.

kiwisteve

Member
Thread Starter
Local time
11:10 AM
Posts
7
Location
Peterborough
OS
Windows 11 Pro 21H2 Preview 10.0.22621.160
I moved the printer to a different circuit but with no observible change. I tried changing various connections; ditto.

Finally I disconnected the USB-A to USB-B cable between the PC and Monitor, which appears to be the cause of the problem. Although the PC is not going into sleep mode, I think there must be some other interaction between the two devices. I've reconnected the cable and turned off the USB "save power" feature, which is working ok at the moment.
 

My Computer

System One

  • OS
    Windows 11 Pro 21H2 Preview 10.0.22621.160
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus MiniPC PN51-E1
    CPU
    AMD Ryzen 7 5700U
    Motherboard
    Asus PN51-E1
    Memory
    Crucial 64GB DDR4 SDRAM PC4-25600
    Graphics Card(s)
    AMD Radeon Vega Graphics 1.80 GHz
    Sound Card
    AMD G27QC A - bluetooth paired to two Google Nest Audio
    Monitor(s) Displays
    Gigabyte 27" 165 hertz
    Screen Resolution
    2560 x 1440
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB PCIE NVME
    PSU
    65 Watt
    Case
    Asus Mini
    Cooling
    Air
    Keyboard
    Logitech K810
    Mouse
    Logitech MX Master 2S
    Internet Speed
    Telstra Modem Wifi - NBN 50/18
    Browser
    Firefox and Edge
    Antivirus
    Microsoft
    Other Info
    This replaced my Linux Notebook. I've used Windows since 3.1, tried various Linux distros but Windows wins for me.

jvickers

The lunatics have taken over the asylum
Pro User
VIP
Local time
9:40 PM
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4,389
Location
Deep South, USA
OS
Windows 11 Pro
How is your monitor connected to the computer? By what kind of cable? I wonder if that has anything to do with it. You could try using a different cable connection. I ask because I have issues with my keyboard lights, which is plugged into a USB3 slot, blacking out when I do things like turn on a Bluetooth device. It sometimes happens when I plug in my USB-C external SSD. It's a little different problem, but both systems are on the fritz to an extent.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 9 5900X
    Motherboard
    MSI MPG X570 GAMING EDGE WIFI
    Memory
    Crucial Ballistix Sport LT 3200 MHz DDR4 DRAM Desktop Gaming Memory 32MB
    Graphics Card(s)
    ZOTAC RTX 3060 Twin Edge OC/ ZOTAC Gaming GeForce GTX 1660 Super 6GB GDDR6 192-bit Gaming Graphics Card
    Sound Card
    Proprietary
    Monitor(s) Displays
    ViewSonic XG2530 25"/Benq XL2411P 24"/ Samsung SyncMaster BX2331 23"
    Screen Resolution
    1920x1080 240Hz/144Hz/60Hz (based on monitor setup above)
    Hard Drives
    SK hynix Gold P31 1TB PCIe NVMe Gen3 M.2 2280 Internal SSD
    ADATA XPG SX8200 Pro 1TB
    Samsung SSD 860 EVO 1TB 2.5 Inch SATA III Internal SSD
    PSU
    Thermaltake Smart 700W 80+ White Certified PSU
    Case
    Rosewill ATX Mid Tower Gaming Computer Case, Gaming Case with Blue LED for Desktop
    Cooling
    Corsair iCUE H60i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Corsair K70
    Mouse
    Logitech MX Master 3
    Internet Speed
    120MB/s Download/ 10MB/s Upload
    Browser
    Edge (Chromium)
    Antivirus
    Norton 360
  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    AMD FX Black Edition
    Motherboard
    Asus M5A97 LE R2.0
    Memory
    16MB DDR
    Graphics card(s)
    I forget, but it's old.
    Sound Card
    Propietary
    Monitor(s) Displays
    ACER LED 24"
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung SSD 3.5"
    Case
    Corsair
    Cooling
    Stock
    Mouse
    Logitech
    Keyboard
    Logitech
    Internet Speed
    120MB/10MB
    Browser
    Chrome
    Antivirus
    Norton 360
    Other Info
    Currently taken down because of a lack of space :-(
    Maybe I'll make room somewhere and connect to the Dev channel if possible.

jvickers

The lunatics have taken over the asylum
Pro User
VIP
Local time
9:40 PM
Posts
4,389
Location
Deep South, USA
OS
Windows 11 Pro
I moved the printer to a different circuit but with no observible change. I tried changing various connections; ditto.

Finally I disconnected the USB-A to USB-B cable between the PC and Monitor, which appears to be the cause of the problem. Although the PC is not going into sleep mode, I think there must be some other interaction between the two devices. I've reconnected the cable and turned off the USB "save power" feature, which is working ok at the moment.
Sorry. I just reread this. Yes, I thought it might be a USB cable issue. I wonder if it's a power management thing with Windows managing the USB ports. I personally would like to know to see if I can solve my keyboard lighting issue.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 9 5900X
    Motherboard
    MSI MPG X570 GAMING EDGE WIFI
    Memory
    Crucial Ballistix Sport LT 3200 MHz DDR4 DRAM Desktop Gaming Memory 32MB
    Graphics Card(s)
    ZOTAC RTX 3060 Twin Edge OC/ ZOTAC Gaming GeForce GTX 1660 Super 6GB GDDR6 192-bit Gaming Graphics Card
    Sound Card
    Proprietary
    Monitor(s) Displays
    ViewSonic XG2530 25"/Benq XL2411P 24"/ Samsung SyncMaster BX2331 23"
    Screen Resolution
    1920x1080 240Hz/144Hz/60Hz (based on monitor setup above)
    Hard Drives
    SK hynix Gold P31 1TB PCIe NVMe Gen3 M.2 2280 Internal SSD
    ADATA XPG SX8200 Pro 1TB
    Samsung SSD 860 EVO 1TB 2.5 Inch SATA III Internal SSD
    PSU
    Thermaltake Smart 700W 80+ White Certified PSU
    Case
    Rosewill ATX Mid Tower Gaming Computer Case, Gaming Case with Blue LED for Desktop
    Cooling
    Corsair iCUE H60i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Corsair K70
    Mouse
    Logitech MX Master 3
    Internet Speed
    120MB/s Download/ 10MB/s Upload
    Browser
    Edge (Chromium)
    Antivirus
    Norton 360
  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    AMD FX Black Edition
    Motherboard
    Asus M5A97 LE R2.0
    Memory
    16MB DDR
    Graphics card(s)
    I forget, but it's old.
    Sound Card
    Propietary
    Monitor(s) Displays
    ACER LED 24"
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung SSD 3.5"
    Case
    Corsair
    Cooling
    Stock
    Mouse
    Logitech
    Keyboard
    Logitech
    Internet Speed
    120MB/10MB
    Browser
    Chrome
    Antivirus
    Norton 360
    Other Info
    Currently taken down because of a lack of space :-(
    Maybe I'll make room somewhere and connect to the Dev channel if possible.

kiwisteve

Member
Thread Starter
Local time
11:10 AM
Posts
7
Location
Peterborough
OS
Windows 11 Pro 21H2 Preview 10.0.22621.160
Sorry. I just reread this. Yes, I thought it might be a USB cable issue. I wonder if it's a power management thing with Windows managing the USB ports. I personally would like to know to see if I can solve my keyboard lighting issue.
I'm using one of the rear USB-A ports out of the Mini-PC (USB 3.10), connecting to the monitor by its USB-B port. While troubleshooting I did try disconnecting the USB-B end, which solved the problem, so I reconnected it and disabled the power saving option of the USB Controller. I'm still not using Sleep mode, as that has a bunch of other issues.
 

My Computer

System One

  • OS
    Windows 11 Pro 21H2 Preview 10.0.22621.160
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus MiniPC PN51-E1
    CPU
    AMD Ryzen 7 5700U
    Motherboard
    Asus PN51-E1
    Memory
    Crucial 64GB DDR4 SDRAM PC4-25600
    Graphics Card(s)
    AMD Radeon Vega Graphics 1.80 GHz
    Sound Card
    AMD G27QC A - bluetooth paired to two Google Nest Audio
    Monitor(s) Displays
    Gigabyte 27" 165 hertz
    Screen Resolution
    2560 x 1440
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB PCIE NVME
    PSU
    65 Watt
    Case
    Asus Mini
    Cooling
    Air
    Keyboard
    Logitech K810
    Mouse
    Logitech MX Master 2S
    Internet Speed
    Telstra Modem Wifi - NBN 50/18
    Browser
    Firefox and Edge
    Antivirus
    Microsoft
    Other Info
    This replaced my Linux Notebook. I've used Windows since 3.1, tried various Linux distros but Windows wins for me.

jvickers

The lunatics have taken over the asylum
Pro User
VIP
Local time
9:40 PM
Posts
4,389
Location
Deep South, USA
OS
Windows 11 Pro
I'm using one of the rear USB-A ports out of the Mini-PC (USB 3.10), connecting to the monitor by its USB-B port. While troubleshooting I did try disconnecting the USB-B end, which solved the problem, so I reconnected it and disabled the power saving option of the USB Controller. I'm still not using Sleep mode, as that has a bunch of other issues.
As I indicated, I think it's something Windows might not be handling well. You might report it to the Windows Feeback Hub so they're aware of it after searching to see if others have this issue. If they do, upvote theirs and, just to be safe, submit one anyway.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 9 5900X
    Motherboard
    MSI MPG X570 GAMING EDGE WIFI
    Memory
    Crucial Ballistix Sport LT 3200 MHz DDR4 DRAM Desktop Gaming Memory 32MB
    Graphics Card(s)
    ZOTAC RTX 3060 Twin Edge OC/ ZOTAC Gaming GeForce GTX 1660 Super 6GB GDDR6 192-bit Gaming Graphics Card
    Sound Card
    Proprietary
    Monitor(s) Displays
    ViewSonic XG2530 25"/Benq XL2411P 24"/ Samsung SyncMaster BX2331 23"
    Screen Resolution
    1920x1080 240Hz/144Hz/60Hz (based on monitor setup above)
    Hard Drives
    SK hynix Gold P31 1TB PCIe NVMe Gen3 M.2 2280 Internal SSD
    ADATA XPG SX8200 Pro 1TB
    Samsung SSD 860 EVO 1TB 2.5 Inch SATA III Internal SSD
    PSU
    Thermaltake Smart 700W 80+ White Certified PSU
    Case
    Rosewill ATX Mid Tower Gaming Computer Case, Gaming Case with Blue LED for Desktop
    Cooling
    Corsair iCUE H60i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Corsair K70
    Mouse
    Logitech MX Master 3
    Internet Speed
    120MB/s Download/ 10MB/s Upload
    Browser
    Edge (Chromium)
    Antivirus
    Norton 360
  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    AMD FX Black Edition
    Motherboard
    Asus M5A97 LE R2.0
    Memory
    16MB DDR
    Graphics card(s)
    I forget, but it's old.
    Sound Card
    Propietary
    Monitor(s) Displays
    ACER LED 24"
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung SSD 3.5"
    Case
    Corsair
    Cooling
    Stock
    Mouse
    Logitech
    Keyboard
    Logitech
    Internet Speed
    120MB/10MB
    Browser
    Chrome
    Antivirus
    Norton 360
    Other Info
    Currently taken down because of a lack of space :-(
    Maybe I'll make room somewhere and connect to the Dev channel if possible.

kiwisteve

Member
Thread Starter
Local time
11:10 AM
Posts
7
Location
Peterborough
OS
Windows 11 Pro 21H2 Preview 10.0.22621.160
As I indicated, I think it's something Windows might not be handling well. You might report it to the Windows Feeback Hub so they're aware of it after searching to see if others have this issue. If they do, upvote theirs and, just to be safe, submit one anyway.
Cheers, @jvickers, I will report it after further observation.
 

My Computer

System One

  • OS
    Windows 11 Pro 21H2 Preview 10.0.22621.160
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus MiniPC PN51-E1
    CPU
    AMD Ryzen 7 5700U
    Motherboard
    Asus PN51-E1
    Memory
    Crucial 64GB DDR4 SDRAM PC4-25600
    Graphics Card(s)
    AMD Radeon Vega Graphics 1.80 GHz
    Sound Card
    AMD G27QC A - bluetooth paired to two Google Nest Audio
    Monitor(s) Displays
    Gigabyte 27" 165 hertz
    Screen Resolution
    2560 x 1440
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB PCIE NVME
    PSU
    65 Watt
    Case
    Asus Mini
    Cooling
    Air
    Keyboard
    Logitech K810
    Mouse
    Logitech MX Master 2S
    Internet Speed
    Telstra Modem Wifi - NBN 50/18
    Browser
    Firefox and Edge
    Antivirus
    Microsoft
    Other Info
    This replaced my Linux Notebook. I've used Windows since 3.1, tried various Linux distros but Windows wins for me.

Try3

Well-known member
Power User
VIP
Local time
2:40 AM
Posts
571
Location
The proper part of London
OS
Windows 11 Home x64 Version 21H2 Build 22000.675
It wouldn't be a complete waste of effort to see if the problem exists
- when logged into another user account [even if you have to create one for the test]
- in Safe mode

Best of luck,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 21H2 Build 22000.675

kiwisteve

Member
Thread Starter
Local time
11:10 AM
Posts
7
Location
Peterborough
OS
Windows 11 Pro 21H2 Preview 10.0.22621.160
It wouldn't be a complete waste of effort to see if the problem exists
- when logged into another user account [even if you have to create one for the test]
- in Safe mode

Best of luck,
Denis
Thanks @Try3,

I can do that, Denis

I've noticed today that some things that I did today triggered a Monitor Standby: switched the port for the USB-A to Monitor connection to a different port, installed a powered USB hub.

To me that could be a voltage fluctuation effect? The mains electricity here in Peterborough has a reputation for being a bit variable. I have two UPS in place to protect my partner's PC and the Telstra modem but not my own. Still a watching game.

Cheers
Steve
 

My Computer

System One

  • OS
    Windows 11 Pro 21H2 Preview 10.0.22621.160
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus MiniPC PN51-E1
    CPU
    AMD Ryzen 7 5700U
    Motherboard
    Asus PN51-E1
    Memory
    Crucial 64GB DDR4 SDRAM PC4-25600
    Graphics Card(s)
    AMD Radeon Vega Graphics 1.80 GHz
    Sound Card
    AMD G27QC A - bluetooth paired to two Google Nest Audio
    Monitor(s) Displays
    Gigabyte 27" 165 hertz
    Screen Resolution
    2560 x 1440
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB PCIE NVME
    PSU
    65 Watt
    Case
    Asus Mini
    Cooling
    Air
    Keyboard
    Logitech K810
    Mouse
    Logitech MX Master 2S
    Internet Speed
    Telstra Modem Wifi - NBN 50/18
    Browser
    Firefox and Edge
    Antivirus
    Microsoft
    Other Info
    This replaced my Linux Notebook. I've used Windows since 3.1, tried various Linux distros but Windows wins for me.
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