multiple bsod after being in the office acer repair center


Local time
3:16 AM
Posts
5
OS
win 11 home
I experice a lot of multiple bsod in the past few months and I dont know what to do anymore.

i used win 10 pro and switched to win 11 home but the problme is still the same.

i reset my pc multiple times with no changes at all.

my laptop acer an517-52 was 2 times in an official acer repair center with no success.

drivers should be all up to date as i know.

bsod happen randomly
 
Windows Build/Version
win 11 home

Attachments

  • DESKTOP-8GVDVJ3-(2022-09-22_23-09-32).zip
    1.9 MB · Views: 0

My Computer

System One

  • OS
    win 11 home
    Computer type
    Laptop
    Manufacturer/Model
    Acer AN517-52
    CPU
    Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz
    Motherboard
    Karoq_CMS
    Memory
    SK Hynix 32GB
    Graphics Card(s)
    NVIDIA GeForce RTX 2060 || Intel(R) UHD Graphics
    Monitor(s) Displays
    LG Ultragear 27gp75
    Screen Resolution
    full HD

M4sterAlch3mist

Member
Thread Starter
Local time
3:16 AM
Posts
5
OS
win 11 home
this should be all english now
 

Attachments

  • DESKTOP-8GVDVJ3-(2022-09-22_23-32-29).zip
    1.9 MB · Views: 1

My Computer

System One

  • OS
    win 11 home
    Computer type
    Laptop
    Manufacturer/Model
    Acer AN517-52
    CPU
    Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz
    Motherboard
    Karoq_CMS
    Memory
    SK Hynix 32GB
    Graphics Card(s)
    NVIDIA GeForce RTX 2060 || Intel(R) UHD Graphics
    Monitor(s) Displays
    LG Ultragear 27gp75
    Screen Resolution
    full HD

philc43

BSOD Analyst
Member
VIP
Local time
2:16 AM
Posts
108
OS
Windows 10
I have been through the crash dumps and can see no consistent pattern in the crashes. It may be related to memory speed, you have your memory running at its maximum clock speed of 3200MHz. I would be interested to see if your BSOD events reduce or are eliminated if you use a slower clock speed of 2933MHz which is recommended by Intel for the processor in your system. You can turn off the XMP memory speed boost in the BIOS settings. I am not sure what BIOS settings are available since they are not described in your product manual. You will need to look for something that relates to memory speed. Post some screen shots if you are unsure.
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus

M4sterAlch3mist

Member
Thread Starter
Local time
3:16 AM
Posts
5
OS
win 11 home
I cannot find anything ram related in my bios there are some pictures in the zip of my bios options
 

Attachments

  • bios_pictures.zip
    357.8 KB · Views: 1

My Computer

System One

  • OS
    win 11 home
    Computer type
    Laptop
    Manufacturer/Model
    Acer AN517-52
    CPU
    Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz
    Motherboard
    Karoq_CMS
    Memory
    SK Hynix 32GB
    Graphics Card(s)
    NVIDIA GeForce RTX 2060 || Intel(R) UHD Graphics
    Monitor(s) Displays
    LG Ultragear 27gp75
    Screen Resolution
    full HD

philc43

BSOD Analyst
Member
VIP
Local time
2:16 AM
Posts
108
OS
Windows 10
I cannot find anything ram related in my bios there are some pictures in the zip of my bios options
I agree, there is nothing there that you can change. I not sure what to suggest - do you know if ACER tried different RAM modules? That would be my next suggestion.
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus

M4sterAlch3mist

Member
Thread Starter
Local time
3:16 AM
Posts
5
OS
win 11 home
I agree, there is nothing there that you can change. I not sure what to suggest - do you know if ACER tried different RAM modules? That would be my next suggestion.
I do not know what they tried they told me the motherboard was defekt and they switch it. They told me this both times.
 

My Computer

System One

  • OS
    win 11 home
    Computer type
    Laptop
    Manufacturer/Model
    Acer AN517-52
    CPU
    Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz
    Motherboard
    Karoq_CMS
    Memory
    SK Hynix 32GB
    Graphics Card(s)
    NVIDIA GeForce RTX 2060 || Intel(R) UHD Graphics
    Monitor(s) Displays
    LG Ultragear 27gp75
    Screen Resolution
    full HD

philc43

BSOD Analyst
Member
VIP
Local time
2:16 AM
Posts
108
OS
Windows 10
It is clear that they were working on it being a hardware problem. Is it now out of warranty? Would they consider trying new RAM with a lower clock speed?
 

My Computers

System One System Two

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus

M4sterAlch3mist

Member
Thread Starter
Local time
3:16 AM
Posts
5
OS
win 11 home
It is clear that they were working on it being a hardware problem. Is it now out of warranty? Would they consider trying new RAM with a lower clock speed?
It still has its warranty. I tried to send it back again to the repair center but they cannot identify my snid or SN so right now I cannot send it back and idk if I can send it back again I could ask that they try a lower ram speed.


But thanks for all your help 🙏
You helped me more than the acer support :D
 

My Computer

System One

  • OS
    win 11 home
    Computer type
    Laptop
    Manufacturer/Model
    Acer AN517-52
    CPU
    Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz
    Motherboard
    Karoq_CMS
    Memory
    SK Hynix 32GB
    Graphics Card(s)
    NVIDIA GeForce RTX 2060 || Intel(R) UHD Graphics
    Monitor(s) Displays
    LG Ultragear 27gp75
    Screen Resolution
    full HD

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