My Zenbook (I7 16gb) won't update.

Firstly, I have been completely unable to update to 22/2, it just reboots and rolls back, so I gave up with that and resigned myself to staying with 21/2.

Now it won't update to January 10, 2023—KB5022287 (OS Build 22000.1455). "Something didn’t go as planned." and it rolls back.

I've been trying to sort it out for nearly 24 hours and getting nowhere. I'm considering giving up and buying a Mac .

Does anyone know the answer?

Do you definitely have enough disk space for the updates?

Also it could be to do with Partition types.

Set the system type on diskpart

select disk *nr of your system disk*
select partition *nr of the sysem partion*

SET ID=c12a7328-f81f-11d2-ba4b-00a0c93ec93b

DISKPART> list partition



Partition ### Type Size Offset

------------- ---------------- ------- -------

Partition 1 Recovery 529 MB 1024 KB

Partition 2 System 100 MB 530 MB

More information (and where I stole this info from here

I have 200Gb free on the C: partition. EFI partition is only 260Mb but I can't work out how to change it. Recovery is 1.22Gb.

I tried everything on the thread you linked to, plus a load more, but nothing works.

16 GB is way too low for Windows 11! Get the biggest SSD or hard drive your budget allows.

Windows 11 needs lots of space to store and install downloaded files. I have a ZBook 14 G2 with a 1 TB HD and I've had no problems with Windows Update here.

NormanF said:

16 GB is way too low for Windows 11! Get the biggest SSD or hard drive your budget allows.

Windows 11 needs lots of space to store and install downloaded files. I have a ZBook 14 G2 with a 1 TB HD and I've had no problems with Windows Update here.

Click to expand...

I have a 1Tb SSD. RAM is 16Gb.

James said:

Do you definitely have enough disk space for the updates?

Click to expand...

The answer would be no. How can he have Windows 11 running at all? Minimum requirement to install it is 64 GB and that isn't even enough to hold updates.

tonyw said:

I have a 1Tb SSD. RAM is 16Gb.

Click to expand...

If Windows 11 is installed there, your updates should get installed! Maybe you have corrupted files so you need to run your Windows 11 repair utilities to see if you have issues preventing them from being installed.

If that doesn't solve it, you will have to reset Windows and begin again with a clean install.

NormanF said:

If Windows 11 is installed there, your updates should get installed! Maybe you have corrupted files so you need to run your Windows 11 repair utilities to see if you have issues preventing them from being installed.

If that doesn't solve it, you will have to reset Windows and begin again with a clean install.

Click to expand...

Done all that and trouble shooters plus a USB repair install.

tonyw, the next step would perhaps be a inplace reset. You keep all files and apps, it downloads newest windows 11.

Steps:
Download the windows 11 iso Download Windows 11 (bottom option)

Open it and open setup.exe.

Then go through process, self explanitory and then make sure to keep files and apps. It should update to 22H2.

tonyw said:

Done all that and trouble shooters plus a USB repair install.

Click to expand...

I feel your pain! You try everything you can think of to get an update to install and nothing works.

James said:

tonyw, the next step would perhaps be a inplace reset. You keep all files and apps, it downloads newest windows 11.

Steps:
Download the windows 11 iso Download Windows 11 (bottom option)

Open it and open setup.exe.

Then go through process, self explanitory and then make sure to keep files and apps. It should update to 22H2.

Click to expand...

I tried that, but to no avail.

Please list all the specs in your forum profile. Does your system qualify to run 22H2 or are you running on incompatible hardware? Are you running release or insider? If running on incompatible hardware you can not get 22H2 thru windows update nor will upgrade assistant work..
You might try @Bree method in this post.

tonyw said:

I tried that, but to no avail.

Click to expand...

Please extend. What went wrong?

If so desparate, clean install

glasskuter said:

Please list all the specs in your forum profile. Does your system qualify to run 22H2 or are you running on incompatible hardware? Are you running release or insider? If running on incompatible hardware you can not get 22H2 thru windows update nor will upgrade assistant work..
You might try @Bree method in this post.

Click to expand...

Hardware is compatible. UX325JA ,I7 CPU, 1Tb SSD, 16Gb Ram. My wife's is I3 CPU, 256Gb SSD, 8Gb Ram and has no problems This is doing my head in, I was up 'til 04:30 this morning, 3 hours sleep and on it all day so getting a bit tired.

I've tried uninstalling stuff but to no avail.

James said:

Please extend. What went wrong?

Click to expand...

It rolled back and uninstalled, after rebooting.

0x80070002 - 0x20007
The installation failed in the SAFE_OS phase with an error during INSTALL_DRIVERS operation.

I Googled that but got nowhere.

James said:

If so desparate, clean install

Click to expand...

I've got so much stuff on it I really don't want to do that without a new machine to put it all on.

For now, I've paused updates, perhaps MS will have a new version in the next few weeks.

For some it has been Realtek driver that causes this particular failure so you might see if your manufacturer has updated driver for that..
Make sure you have current bios.

Your logs should direct you to the specific driver that is causing your particular issue.

You can then remove offending driver and try upgrade again.

Otherwise, a clean install should install all the appropriate drivers to run 22H2.

glasskuter said:

For some it has been Realtek driver that causes this particular failure so you might see if your manufacturer has updated driver for that..
Make sure you have current bios.

Your logs should direct you to the specific driver that is causing your particular issue.

Windows Setup Log Files and Event Logs

Windows Setup Log Files and Event Logs

learn.microsoft.com

You can then remove offending driver and try upgrade again.

How to Completely Uninstall a Driver in Windows 11/10

Windows comes with many built-in drivers for various hardware. When you connect a device to your computer, Windows will automatically install drivers from the driver store. If a suitable driver is…

www.winhelponline.com

Otherwise, a clean install should install all the appropriate drivers to run 22H2.

Click to expand...

I uninstalled the Realtek drivers and the Intel Command Centre, which is also reported as problematic, but no go.

Other than not updating, the machine is working fine so I won't do a clean install unless I buy a new machine and do It when that is fully configured, which usually takes me a week or two before going live.

I do suspect some old software (car ECU interface) which I couldn't uninstall properly so there are a few orphan files and folders but windows 11 won't let me delete them. Big brother is in control.