Solved New HP WIN 11 laptop has user name of 12036


LeoT

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I bought a new WIN 11 HP laptop to replace my 10 year old WIN 10 which is failing. When I finished the startup prompts it occurred to me it either never asked me for the system users name (usually my name) or it did and I fumbled. I checked config for users and found my name is 12036. I found porting configuration from old to new laptop is messy. For example Directory OPUS require I change my name to a number in four places. I foresee many more name fixes yet to go.
Question: I've always believed changing the name of the Primary user is a disaster. All files you created have the old user name and become inaccessible. Is that true for WIN 11 and can I go to users and do a rename.
 

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    HP 15
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TheMystic

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I bought a new WIN 11 HP laptop to replace my 10 year old WIN 10 which is failing. When I finished the startup prompts it occurred to me it either never asked me for the system users name (usually my name) or it did and I fumbled. I checked config for users and found my name is 12036. I found porting configuration from old to new laptop is messy. For example Directory OPUS require I change my name to a number in four places. I foresee many more name fixes yet to go.
Question: I've always believed changing the name of the Primary user is a disaster. All files you created have the old user name and become inaccessible. Is that true for WIN 11 and can I go to users and do a rename.
You can't rename the user folder. Don't know why Microsoft didn't make it easy to rename. Even if you try registry modifications, it will not work (some keys cannot be modified any longer).

Your only option is to create a new user with a name of your choice. Copy all your files and folders to the new user. Once you are certain everything is copied, delete the old user (including the user folder).

You can rename your computer under Advanced System Settings, and that is very simple.
 

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Stigg

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Changing the user name should be easy and shouldn't present problems. Changing the user folder name is a bit harder.
 

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glasskuter

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Since you are just beginning to set it up to your liking, why not make a new user with whatever username you want. Make sure it has administrative privileges.

While logged into 12036, if you have data files in your personal folders, go to C:\Users\12036
copy your files to the "public" user account folders. (Do not copy the appdata files, only those in DOCUMENTS, MUSIC, DESKTOP, VIDEOS, PICTURES, DOWNLOADS)

Logout of 12036 and login to the NEW USER and delete 12036 user account. You can then browse to C:\Users\Public. Cut the files from the "public" folders and paste them into your new user account. (By using the public folder as the 'middle man' you don't have to worry about file permissions.)

As for as your files on your Windows 10 computer, the best way to get them to the new computer is to copy them onto external media and paste them into your new user account on your new computer. You should not have any permission issues that way.
 

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cereberus

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I bought a new WIN 11 HP laptop to replace my 10 year old WIN 10 which is failing. When I finished the startup prompts it occurred to me it either never asked me for the system users name (usually my name) or it did and I fumbled. I checked config for users and found my name is 12036. I found porting configuration from old to new laptop is messy. For example Directory OPUS require I change my name to a number in four places. I foresee many more name fixes yet to go.
Question: I've always believed changing the name of the Primary user is a disaster. All files you created have the old user name and become inaccessible. Is that true for WIN 11 and can I go to users and do a rename.
No - the rename is only for renaming pc. Eaaiest way is to reset your pc and start over.
 

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LeoT

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Wow, that was fast! It looks like I have a plan going forward.

When I discovered my user name was 12036 I made a second administrator using the name & password I intended. I have a second admin on most of my computers just in case the superuser gets corrupted. It looks like I've done the first step suggested by TheMystic! There is little admin data or user software installed because I stopped configuring when I discovered the login name problem. Almost all user data on my machines is in My Documents on all my computers.

I'm typing on my main computer, an Intel Devils Canyon overclocked to 4.4 Ghz.

I do have a backup plan, I found the BIOS has a restore to factory default. If I mess up I can start over where it was on arrival Dec 23. Many HP Windows machines have a restore partition.

DISCLOSURE: I retired from Hewlett Packard after 35 years, mostly in computer service.

Leo
 

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zbook

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For backup plans you can save files and install a fresh copy of Windows.



Another tutorial with user profile options:

 

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LeoT

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Hello,

Everything Worked! I had already created a second administrator so I'll comment from there. I verified the new login was working fully and eventually removed user 12036 and its files under \users. I added a new backup admin. Nothing bad happened so I resumed the installation. It is taking awhile, but should be finished in a few days.

I thank all of you for your great support!
 

My Computer

System One

  • OS
    WIN 11
    Computer type
    Laptop
    Manufacturer/Model
    HP 15
    CPU
    i7-1165G7
    Memory
    16 G
    Graphics Card(s)
    Built In
    Sound Card
    Built In
    Monitor(s) Displays
    Built In
    Screen Resolution
    1920*1080
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    •1 TB PCIe® NVMe™ M.2 SSD
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glasskuter

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@LeoT Just want to verify that when you removed the user 12036 that you did it from settings-account-family and other users. (which is the proper way to remover a second account)
 

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    Windows 11 Pro 22H2 22621.819
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    Dell Optiplex 7080
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    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
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    none-Intel UHD Graphics 630
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    Benq 27
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LeoT

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What I did is what I always use for USER editing.

Computer Management > Local Users and Groups > Users > Highlight the user > Right Click > Delete

I just followed your thread and found Family & other users and see only the backup admin I created.

Leo
 

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  • OS
    WIN 11
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    HP 15
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    i7-1165G7
    Memory
    16 G
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    Built In
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TheMystic

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Hello,

Everything Worked! I had already created a second administrator so I'll comment from there. I verified the new login was working fully and eventually removed user 12036 and its files under \users. I added a new backup admin. Nothing bad happened so I resumed the installation. It is taking awhile, but should be finished in a few days.

I thank all of you for your great support!
Just so you know, there is a built-in hidden administrator account by default. You don't have to create one just as a back-up account.

From command prompt:

ENABLE BUILT-IN ADMINISTRATOR

net user administrator /active:yes


DISABLE BUILT-IN ADMINISTRATOR

net user administrator /active:no
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy dv7
    CPU
    Intel Core i7 3630QM
    Motherboard
    HP
    Memory
    16 GB
    Graphics Card(s)
    Intel HD Graphics 4000 & Nvidia GeForce GT 635M
    Sound Card
    IDT High Definition
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    1 TB Seagate HDD on bay 2.
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unifex

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Perhaps not entirely relevant since the question seems to be resolved, but I always avoid this kind of problem by never using the Users folder structure created by Microsoft in the first place. I just create a separate partition for my files and structure the folder tree there the way I like it (I find Documents, Pictures, Videos, etc. to be completely useless to me). My machines are typically single user machines, so I don't worry about permissions (as in preventing other users from reading and overwriting my files). In that case, file ownership is mostly irrelevant, so when I transfer files from another machine, I just copy files, there is no need for any software to do that. Messing up (or changing or whatever) Windows users has absolutely no effect on my files (other than the owner becomes a long string if the original user is no longer there). Another advantage is that reinstalling (or upgrading or what not) Windows similarly has no effect on my files since they are physically on a different partition (ideally, on a separate drive, but in a laptop that is not always possible).
 

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LeoT

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TheMystic,

Thank you!
I always saw a user called administrator described as "Built-in account for administrating the computer/domain" but could not figure out how to use it. When a friend messed up his login so he could not access his computer we tried to login using that name.
1. We did not know you have to enable it beforehand.
2. We did not know its password.

Therefore I always created a user for backup but will keep your message on hand!

I just activated administrator as you described on the new laptop. When I rebooted it came up as administrator without a password. So I signed out and selected my name to get back in control. So I started to assign this new user a password. I got a dire warning not to do this! The warning did recommend a less drastic way of changing a password using control alt delete. That didn't work, you have to have the current password to change it!

So I went back to my old way again using Computer Management when logged in as Administrator. I figured if the account does not have a password adding one should not cause loss of data. It appears it works! Having Administrator on the login page without a password is a huge security risk. My desktops never leave the house but I have taken my laptop places like McDonald's or a diner!

All's well that ends well! I have two backup administrators which is fine and my name is no longer 12036.

Thank you again.

Leo.
 

My Computer

System One

  • OS
    WIN 11
    Computer type
    Laptop
    Manufacturer/Model
    HP 15
    CPU
    i7-1165G7
    Memory
    16 G
    Graphics Card(s)
    Built In
    Sound Card
    Built In
    Monitor(s) Displays
    Built In
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Winuser

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I know that when first setting up Windows if you use your MS account Windows will use the first five characters of your E-mail address. Have you ever used the number 12036 for anything or was it just a random number?
 

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System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
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    Realtek Audio
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    Samsung SAM0A87 Samsung SAM0D32
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    1920 x 1080
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    Microsoft Edge and Firefox
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    Windows 11 Dev
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    HP Envy x360 15-ds1083cl
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    AMD Ryzen 7 4700U 2.0GHZ
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    16 MB DDR 4-2666
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LeoT

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WinUser,

I can't think of any connection to 12036 for me. I had to create a MS account during the initial questions using my real name. I've owned Windows versions starting with WIN 3.1. I used WIN 2 breifly at HP but a co worker owned it. WIN 11 is the first version to force me to have an account.

Leo
 

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  • OS
    WIN 11
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    Laptop
    Manufacturer/Model
    HP 15
    CPU
    i7-1165G7
    Memory
    16 G
    Graphics Card(s)
    Built In
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    Built In
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    Built In
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    •1 TB PCIe® NVMe™ M.2 SSD
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unifex

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I suppose that if a laptop comes with an existing user then it could be that it's not a new laptop - at least, someone did something to it creating the user in the process. Whenever I install Windows - or set up a brad new laptop for the first time - there are no "pre-existing" users on that system. Now, I never use Microsoft accounts for local users and I never setup Windows while connected to the internet, but I doubt that any of that is relevant here. While there are several solutions to remove that mysterious user and setup the user you want, if I were you, I would simply exchange the laptop for another unit, making sure it's not refurbished or something. I'm not saying that's what you've got, but I'd be very suspicious if my brand new laptop had a user account that I did not create.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    CPU
    i5-10600K
    Motherboard
    Asus Rog Strix Z490-A Gaming
    Memory
    16 GB
    Graphics Card(s)
    GeForce GTX 1650
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    Samsung U32J59x 32" 4K
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The-Hive

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Was it brand new or 2nd user machine? where did you get it?
 

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    Alienware Area 51m R2
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    10th Gen Core i9 10900K
    Memory
    32GB
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    Geforce RTX 2080 Super
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    Nvidia HD
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    C: Samsung 2TB P981A
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  • Operating System
    Dual Boot Windows 11 Pro / Windows 11 Pro Dev build
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    Laptop
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    Dell Inspiron 3501
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    11th Gen i-7 2.80 gb
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iko22

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Question: I've always believed changing the name of the Primary user is a disaster. All files you created have the old user name and become inaccessible. Is that true for WIN 11 and can I go to users and do a rename.
This is now much easier to do in Windows 11. You can read about making such changes in the forum tutorials:
and

before deciding on whether you want to make those changes yourself. Always worthwhile creating a backup before making any changes.
 

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LeoT

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Still getting lots of replies.

The-Hive: Brand new, bought from HP Web Site, first turn on so it went directly to first configuration. I did not see a prompt for the user name but I may have missed it. I definitely didn't type in five digits. But this laptop has a touch screen so accidental swipes are a possibility.

iko22: I've already changed the name with help from ElevenForum. I'm almost finished with adding/configuring my software. Early on I copied My Documents from the computer I'm typing on. About 80 TB and I keep the same directory on my 5 desktops and 2 active Laptops. It took 16 hours because the new laptop lacks an RJ-45 LAN port!

I just received a USB-C to RJ45 adapter and a USB DVD to solve the two things about the HP I did not like. The world is moving toward WIFI and and no Removable Media and TouchScreens. I'm too "Old School" to like that! A lot of programs I installed yesterday were on CD/DVD. I knew it would not have a DVD but missed the fact that no LAN port was mentioned in the literature.

BTW: Updates of My Documents between my computers are via Directory OPUS synchronize on my Gigabit LAN. They don't take long! Just think of how many backups I have of my data!

I'm getting off subject but I do like my new laptop!

Leo
 

My Computer

System One

  • OS
    WIN 11
    Computer type
    Laptop
    Manufacturer/Model
    HP 15
    CPU
    i7-1165G7
    Memory
    16 G
    Graphics Card(s)
    Built In
    Sound Card
    Built In
    Monitor(s) Displays
    Built In
    Screen Resolution
    1920*1080
    Hard Drives
    •1 TB PCIe® NVMe™ M.2 SSD
    Browser
    Firefox

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