New Laptop, Windows 11, BSOD once per hour or so

bras0746 · Dec 5, 2021

DESKTOP-K6DG1F1-(2021-12-05_15-14-18) - Google Drive

drive.google.com

Does this mean volmgr is the problem? If so, what to do about it? Windows claims all my drivers are upto date. I already removed Geforce experience which I read elsewhere can be a problem.

ShamrockRig · Dec 5, 2021

bras0746 said:
DESKTOP-K6DG1F1-(2021-12-05_15-14-18) - Google Drive

drive.google.com

Does this mean volmgr is the problem? If so, what to do about it? Windows claims all my drivers are upto date. I already removed Geforce experience which I read elsewhere can be a problem.

Okay so im not a brainbox in regards to reading BSOD, But i did have a look through none the less incase i could spot anything until someone else picks this up.
It says you're display resolution is 3072 x 1920, is this the case? Bit weird
Also you're running quite outdated nvidia drivers according to that, Latest version is 497.09 and you're on 471.35 according to the text which I believe was around june/July.
Try updating Nvidia drivers to the latest, I have Geforce Experience installed and its never caused me a BSOD nor have i heard of it causing one directly so i highly doubt its that.

The-Hive · Dec 5, 2021

I agree with @Devlin1888 I think you should check what the default resolution should be, can it handle 3072 x 1920? maybe reduce it. are you using game ready drivers? I would defo update them if so, as Devlin1888 said the latest version is 497.09

glasskuter · Dec 5, 2021

It would help if you would give us your system specs, specifically the model number, either in your profile or your post. Strange resolution for a lappie.

ShamrockRig · Dec 5, 2021

glasskuter said:
It would help if you would give us your system specs, specifically the model number, either in your profile or your post. Strange resolution for a lappie.

They're all in the logs anyway but yeah

Laptop model is a Dell Inspiron 16 7610
Processor: 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz (16 CPUs), ~2.3GHz
Memory: 16384MB RAM
Card name: NVIDIA GeForce RTX 3060 Laptop GPU

The-Hive · Dec 5, 2021

We can rule out screen res as that is correct, strange but correct

ShamrockRig · Dec 5, 2021

The-Hive said:
We can rule out screen res as that is correct, strange but correct

Yeah don't know why I didn't just look that up to be fair hahaha. Laziness got the better of me xD yeah v v weird being brutally honest but it is right as ya say! Doubt the gpu driver is causing the bsod though. Only thought on that front is that win 11s first dev build was end of June? So not sure if the next driver after that added win 11 support.

x BlueRobot · Dec 5, 2021

Please remove all Dell software including any diagnostics software. It's known to cause Stop 0x18s and currently causing problems at the moment.

Hazel123 · Dec 5, 2021

I was going to ask if it was a Dell as had similar issues with a Dell recently. Resetting to factory settings meant it had outdated graphics drivers. However you need to get the latest graphic drivers from dell driver downloads, not the Windows or Manufacturer updated drivers. The Dell drivers are modded to work with the machine. Those are the only drivers I needed to download from Dell - the rest were fine with the drivers Windows supplied. Even if the Windows supplied graphics driver says it's the same version - it is still different - because the Dell one is modded for the machine.

I also agree at removing all Dell software. You could try reinstalling Dell Update program once the problem is solved (useful for updating drivers automatically) and see it it's ok after that. But only the Dell Update program not Dell support etc (found that very buggy).

Is it an upgrade or a clean install?

ShamrockRig · Dec 5, 2021

Hazel123 said:
I was going to ask if it was a Dell as had similar issues with a Dell recently. Resetting to factory settings meant it had outdated graphics drivers. However you need to get the latest graphic drivers from dell driver downloads, not the Windows or Manufacturer updated drivers. The Dell drivers are modded to work with the machine. Those are the only drivers I needed to download from Dell - the rest were fine with the drivers Windows supplied. Even if the Windows supplied graphics driver says it's the same version - it is still different - because the Dell one is modded for the machine.

I also agree at removing all Dell software. You could try reinstalling Dell Update program once the problem is solved (useful for updating drivers automatically) and see it it's ok after that. But only the Dell Update program not Dell support etc (found that very buggy).

Is it an upgrade or a clean install?

Really? Thats nuts, I'd never own a dell or any branded pc anyway due to always being custom but i could never imagine spending big bucks on top specced dell gaming laptop(Not in relation to OP just if i had one itd be a gaming one) and then being stuck to dell drivers, surely that cant be a thing across every dell laptop?

Hazel123 · Dec 5, 2021

No probably just the ones with AMD graphics (and possibly nvidia graphics).

ShamrockRig · Dec 5, 2021

Hazel123 said:
No probably just the ones with AMD graphics (and possibly nvidia graphics).

literally the only two companies worth talking about in terms of graphics which it would be in one of them gaming laptops.

Hazel123 · Dec 5, 2021

Yep sorry - but you did say all Dell Laptops - so I was just saying - just the ones without integrated graphics :)

bras0746 · Dec 5, 2021

thanks. no bsod in the last hour or so since i did everything people suggested.

ShamrockRig · Dec 5, 2021

Hazel123 said:
Yep sorry - but you did say all Dell Laptops - so I was just saying - just the ones without integrated graphics :)

Yeah but it doesn't really make sense that if you get a cheaper one you dont need to but if you actually spend the money on a top spec one with specific components for games etc and you're stuck to go elsewhere for drivers? Like the people who spent more got punished there xD
I said "Every" and it was a question that was in relation to, as in does every one of these come with it.
Either way, Thats an absolute joke xD

ShamrockRig · Dec 5, 2021

bras0746 said:
thanks. no bsod in the last hour or so since i did everything people suggested.

Good! Hopefully it doesn't come back again, Did you remove all the Dell software and which drivers did you go with? Just so we know going foward

bras0746 · Dec 5, 2021

Devlin1888 said:
Good! Hopefully it doesn't come back again, Did you remove all the Dell software and which drivers did you go with? Just so we know going foward

i got the new version of the nvidia driver from the dell website and purged all the dell software.

ShamrockRig · Dec 5, 2021

bras0746 said:
i got the new version of the nvidia driver from the dell website and purged all the dell software.

Oooh i wonder which it was that resolved it but good to know either are possibles :)

x BlueRobot · Dec 6, 2021

Devlin1888 said:
Oooh i wonder which it was that resolved it but good to know either are possibles :)

It'll be the Dell software.

zbook · Dec 6, 2021

Please search for: c\windows\memory.dmp
Save the file to the downloads folder > zip > post a share link into this thread

05/12/2021 14:59:44 1743.68 C:\WINDOWS\MEMORY.DMP

The collected event viewer logs displayed a very large number of N/A

Uninstall Mcafee software using the applicable uninstall tool:

https://service.mcafee.com/?articleId=TS101331&page=shell&shell=article-view

Post share links for event viewer: system and application

How to share event logs in case of a computer issue - Your Windows Guide

This article explains How to share event logs in case of a computer issue

www.yourwindowsguide.com

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