Newly upgraded windows 11 restarts after shutting down


simmyjiff

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Windows 1 Home v21H2 Build 22000.556
Evening everybody, would appreciate your assistance in a problem I'm experiencing ATM.
Upgrade to Windows 11 in November last year since when, I believe, my PC now restarts after the Shutdown command, initially the problem was infrequent but then the gradually got worse about until 2 weeks ago when it refused to shut down completely. It seems to go through the shutdown sequence, and shuts down but only for a split second and then now restarts. I have looked and tried many suggestions and solutions but nothing works. I now have to close down with the main power button which of course is not ideal.
Many thanks for help you can provide.
 
Windows Build/Version
22000.556 21H2

My Computer

System One

  • OS
    Windows 1 Home v21H2 Build 22000.556
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Made
    CPU
    AMD Ryzen 5 5600X 6-Core Processor 3.70
    Motherboard
    Aorus X470 AORUS ULTRA GAMING
    Memory
    Corsair CMK16GX4M2B3200C16 Vengeance LPX 16 GB (2 x 8 GB) DDR4 3200 MHz C16 XMP 2.0 High Performance Desktop Memory Kit,
    Graphics Card(s)
    Gigabyte Nvidia GTX GeForce RTX 2060 [Display adapter]
    Monitor(s) Displays
    3x 32"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial P1 1 TB CT1000P1SSD8 Internal Solid State Drive-up to 2000 MB/s M2
    Case
    Evga 650 Bq, 80+ Bronze 650W

CornishRattler

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Windows 11 Pro Beta, 11 Dev, W10 VHDX Triple Boot

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  • OS
    Windows 11 Pro Beta, 11 Dev, W10 VHDX Triple Boot
    Computer type
    Laptop
    Manufacturer/Model
    Dell Alienware M15 Ryzen Edition R6
    CPU
    AMD Ryzen™ 9 5900HX
    Memory
    32GB
    Graphics Card(s)
    NVIDIA® GeForce RTX™ 3070 8GB GDDR6
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glasskuter

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Try this. On desktop, right click-select New-select Shortcut. Copy & paste this in location C:\Windows\System32\shutdown.exe /s /t 0 click Next,
name shortcut SHUTDOWN.
click on shortcut, system should shutdown. Let us know if it restarts afterwards.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.819
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

glasskuter

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My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.819
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

zbook

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Please run the V2 log collector and upload results into this thread:

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

CountMike

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Another place to look in is BIOS for setting that sounds like:
In case of power loss.
Restart
Fast start
Normal start
Do nothing
 

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  • OS
    W10 and Insider Dev.+ Linux Mint
    Computer type
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    Home brewed
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    AMD Ryzen 7 5800x
    Motherboard
    Asus Prime x470 Pro
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    2x8GB Kingston 3600MHz, Cl 16
    Graphics Card(s)
    Gigabyte GV-R66EAGLE-8GD (AMD Rx 6600)
    Sound Card
    MB, Realtek Ac1220p
    Monitor(s) Displays
    2 x 28"
    Screen Resolution
    1080p
    Hard Drives
    Samsung 970 evo Plus 500GB, Samsung 960 evo250GB, 3x SSD SATA 2.5" 250GB, WD 2TB HDD.
    Cooling
    Arctic Liquid Freezer II 360mm
    Internet Speed
    20/19 mbps

simmyjiff

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Thread Starter
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OS
Windows 1 Home v21H2 Build 22000.556
Please run the V2 log collector and upload results into this thread:


Have you tried this......

I always turn off fast start up, one of the first things I do on a new machine or re-install
Thanks, but already tried that, going to reinstall??
 

My Computer

System One

  • OS
    Windows 1 Home v21H2 Build 22000.556
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Made
    CPU
    AMD Ryzen 5 5600X 6-Core Processor 3.70
    Motherboard
    Aorus X470 AORUS ULTRA GAMING
    Memory
    Corsair CMK16GX4M2B3200C16 Vengeance LPX 16 GB (2 x 8 GB) DDR4 3200 MHz C16 XMP 2.0 High Performance Desktop Memory Kit,
    Graphics Card(s)
    Gigabyte Nvidia GTX GeForce RTX 2060 [Display adapter]
    Monitor(s) Displays
    3x 32"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial P1 1 TB CT1000P1SSD8 Internal Solid State Drive-up to 2000 MB/s M2
    Case
    Evga 650 Bq, 80+ Bronze 650W

simmyjiff

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Thread Starter
Local time
7:20 AM
Posts
24
OS
Windows 1 Home v21H2 Build 22000.556
Try this. On desktop, right click-select New-select Shortcut. Copy & paste this in location C:\Windows\System32\shutdown.exe /s /t 0 click Next,
name shortcut SHUTDOWN.
click on shortcut, system should shutdown. Let us know if it restarts afterwards.
Tried but didn't work.....Thanks
 

My Computer

System One

  • OS
    Windows 1 Home v21H2 Build 22000.556
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Made
    CPU
    AMD Ryzen 5 5600X 6-Core Processor 3.70
    Motherboard
    Aorus X470 AORUS ULTRA GAMING
    Memory
    Corsair CMK16GX4M2B3200C16 Vengeance LPX 16 GB (2 x 8 GB) DDR4 3200 MHz C16 XMP 2.0 High Performance Desktop Memory Kit,
    Graphics Card(s)
    Gigabyte Nvidia GTX GeForce RTX 2060 [Display adapter]
    Monitor(s) Displays
    3x 32"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial P1 1 TB CT1000P1SSD8 Internal Solid State Drive-up to 2000 MB/s M2
    Case
    Evga 650 Bq, 80+ Bronze 650W

simmyjiff

Member
Thread Starter
Local time
7:20 AM
Posts
24
OS
Windows 1 Home v21H2 Build 22000.556
Please run the V2 log collector and upload results into this thread:

Thanks, tried running it but didn't work, thanks anyway, going to reinstall
 

My Computer

System One

  • OS
    Windows 1 Home v21H2 Build 22000.556
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Made
    CPU
    AMD Ryzen 5 5600X 6-Core Processor 3.70
    Motherboard
    Aorus X470 AORUS ULTRA GAMING
    Memory
    Corsair CMK16GX4M2B3200C16 Vengeance LPX 16 GB (2 x 8 GB) DDR4 3200 MHz C16 XMP 2.0 High Performance Desktop Memory Kit,
    Graphics Card(s)
    Gigabyte Nvidia GTX GeForce RTX 2060 [Display adapter]
    Monitor(s) Displays
    3x 32"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial P1 1 TB CT1000P1SSD8 Internal Solid State Drive-up to 2000 MB/s M2
    Case
    Evga 650 Bq, 80+ Bronze 650W

zbook

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Please post any error messages or codes for V2 (before or after a reinstallation).

There is a second log collector: DM
If there are any problems with V2 please run DM.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

simmyjiff

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Thread Starter
Local time
7:20 AM
Posts
24
OS
Windows 1 Home v21H2 Build 22000.556
Sorry, DM, is that a part of V2
Thanks
 

My Computer

System One

  • OS
    Windows 1 Home v21H2 Build 22000.556
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Made
    CPU
    AMD Ryzen 5 5600X 6-Core Processor 3.70
    Motherboard
    Aorus X470 AORUS ULTRA GAMING
    Memory
    Corsair CMK16GX4M2B3200C16 Vengeance LPX 16 GB (2 x 8 GB) DDR4 3200 MHz C16 XMP 2.0 High Performance Desktop Memory Kit,
    Graphics Card(s)
    Gigabyte Nvidia GTX GeForce RTX 2060 [Display adapter]
    Monitor(s) Displays
    3x 32"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial P1 1 TB CT1000P1SSD8 Internal Solid State Drive-up to 2000 MB/s M2
    Case
    Evga 650 Bq, 80+ Bronze 650W

zbook

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These are the Eleven Forum and Ten Forums posting instructions:



Each of the log collector has a name for identification.

V2
DM
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

simmyjiff

Member
Thread Starter
Local time
7:20 AM
Posts
24
OS
Windows 1 Home v21H2 Build 22000.556
Hi, it worked this time, not sure why, thanks for your help.
 

My Computer

System One

  • OS
    Windows 1 Home v21H2 Build 22000.556
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Made
    CPU
    AMD Ryzen 5 5600X 6-Core Processor 3.70
    Motherboard
    Aorus X470 AORUS ULTRA GAMING
    Memory
    Corsair CMK16GX4M2B3200C16 Vengeance LPX 16 GB (2 x 8 GB) DDR4 3200 MHz C16 XMP 2.0 High Performance Desktop Memory Kit,
    Graphics Card(s)
    Gigabyte Nvidia GTX GeForce RTX 2060 [Display adapter]
    Monitor(s) Displays
    3x 32"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial P1 1 TB CT1000P1SSD8 Internal Solid State Drive-up to 2000 MB/s M2
    Case
    Evga 650 Bq, 80+ Bronze 650W

simmyjiff

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Thread Starter
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24
OS
Windows 1 Home v21H2 Build 22000.556
REport attached although message lower states' The uploaded file is too large?
 

My Computer

System One

  • OS
    Windows 1 Home v21H2 Build 22000.556
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Made
    CPU
    AMD Ryzen 5 5600X 6-Core Processor 3.70
    Motherboard
    Aorus X470 AORUS ULTRA GAMING
    Memory
    Corsair CMK16GX4M2B3200C16 Vengeance LPX 16 GB (2 x 8 GB) DDR4 3200 MHz C16 XMP 2.0 High Performance Desktop Memory Kit,
    Graphics Card(s)
    Gigabyte Nvidia GTX GeForce RTX 2060 [Display adapter]
    Monitor(s) Displays
    3x 32"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial P1 1 TB CT1000P1SSD8 Internal Solid State Drive-up to 2000 MB/s M2
    Case
    Evga 650 Bq, 80+ Bronze 650W

zbook

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For any problems uploading please use share links: one drive, drop box, or google drive
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

simmyjiff

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Posts
24
OS
Windows 1 Home v21H2 Build 22000.556
Sorry, I am clicking 'Attach Files', go to file location and click file, then getting an error message 'The uploaded file is too large? not sure what I should be doing to overcome the problem?
Thanks Jim
 

My Computer

System One

  • OS
    Windows 1 Home v21H2 Build 22000.556
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Made
    CPU
    AMD Ryzen 5 5600X 6-Core Processor 3.70
    Motherboard
    Aorus X470 AORUS ULTRA GAMING
    Memory
    Corsair CMK16GX4M2B3200C16 Vengeance LPX 16 GB (2 x 8 GB) DDR4 3200 MHz C16 XMP 2.0 High Performance Desktop Memory Kit,
    Graphics Card(s)
    Gigabyte Nvidia GTX GeForce RTX 2060 [Display adapter]
    Monitor(s) Displays
    3x 32"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial P1 1 TB CT1000P1SSD8 Internal Solid State Drive-up to 2000 MB/s M2
    Case
    Evga 650 Bq, 80+ Bronze 650W

zbook

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Please use share links: one drive, drop box, or google drive



 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

simmyjiff

Member
Thread Starter
Local time
7:20 AM
Posts
24
OS
Windows 1 Home v21H2 Build 22000.556

My Computer

System One

  • OS
    Windows 1 Home v21H2 Build 22000.556
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Made
    CPU
    AMD Ryzen 5 5600X 6-Core Processor 3.70
    Motherboard
    Aorus X470 AORUS ULTRA GAMING
    Memory
    Corsair CMK16GX4M2B3200C16 Vengeance LPX 16 GB (2 x 8 GB) DDR4 3200 MHz C16 XMP 2.0 High Performance Desktop Memory Kit,
    Graphics Card(s)
    Gigabyte Nvidia GTX GeForce RTX 2060 [Display adapter]
    Monitor(s) Displays
    3x 32"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial P1 1 TB CT1000P1SSD8 Internal Solid State Drive-up to 2000 MB/s M2
    Case
    Evga 650 Bq, 80+ Bronze 650W

zbook

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Windows 10
There were approximately 19 unexpected shutdowns and restarts in the past 30 days.

There were no BSOD.

There motherboard manufacturer did not display any supported drivers yet for Windows 11.

There were two missed BIOS upgrades.



Please perform the following steps:

1) Uninstall AVG using the uninstall tool: (make sure old file are removed)


2) Uninstall Kaspersky using the uninstall tool:


3) Make sure that Microsoft Defender is on


4) Perform Windows and Microsoft Defender updates


5) Upgrade the BIOS: F61 > F63a


6) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images or share links into this thread


7) Post a new V2


8) Run:


9) See if you can find a PSU for swap testing
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

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