Solved No sound in messenger


conrail

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windows 11 pro
new Lenovo laptop with windows 11 pro, version 22H2, build 22621.1413, just had a family video using messenger, picture fine but can't get the sound to work, I can hear other callers but they cannot hear me, checked settings and only sound option says "Realtek (R) audio" and volume shown as 100%, taskbar sound shown as 100%, messenger settings look fine so I am apparently missing something, two screenshots attached, all help and advice regarding this will be appreciated especially as wife uses laptop for zoom calls on a weekly basisScreenshot 2023-03-26 193337.pngsystem sounds.png
 

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    Lenovo
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Check your Mic settings,


1679858169436.png

also check you app settings in 'installed apps'.


1679858756107.png
 

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    Win 11 Pro & 🐥.
    Computer type
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    ASUS VivoBook
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    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
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    ASUSTeK COMPUTER INC. X509DA (FP5)
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  • Operating System
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    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
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    CZ Scala_CAS (FP6)
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    32 GB DDR4 SDRAM 3200 MHz
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thank you Fabler2, I have checked all sounds and they appear fine although I could not find the picture you have displayed, system, sounds, properties
 

My Computer

System One

  • OS
    windows 11 pro
    Computer type
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    Lenovo
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    1TB
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    1 Tb SSD
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    logi wireless
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no idea on what I have done but picture/sound & mike in messenger but sound only in zoom although camera is shown as connected and video icon does not have a line through it
 

My Computer

System One

  • OS
    windows 11 pro
    Computer type
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    1TB
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thank you Fabler2, I have checked all sounds and they appear fine although I could not find the picture you have displayed, system, sounds, properties
In settings go to system - sound and click on the arrow to right of microphone to adjust input volume and test mic.

FSgAkPRnTZ.png
 

My Computers

System One System Two

  • OS
    Win 11 Pro & 🐥.
    Computer type
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    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB NVMe 1.3
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    25 Mbps
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thank you Fabler2, found that, tried the test at different levels, I have the volume level on the speakers up, should I hear the test results?sound test.png
 

My Computer

System One

  • OS
    windows 11 pro
    Computer type
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    1TB
    Screen Resolution
    1920 x 1080
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    1 Tb SSD
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    logi wireless
    Browser
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thank you Fabler2, found that, tried the test at different levels, I have the volume level on the speakers up, should I hear the test results?View attachment 56469
Yes. Run the play sample. My input volume is quite high usually.

1679915066792.png

You can also go to System - sound and scroll down to 'More sound settings' to check various settings the old way if you want.

1679915382058.png

If you select the properties tab in the old sound properties window then select the 'Levels' tab you can also adjust the volume and also the 'Boost' if necessary.

2WOyxhmPfD.png
 
Last edited:

My Computers

System One System Two

  • OS
    Win 11 Pro & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB NVMe 1.3
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
many thanks again Fabler2, I hate to be a nuisance, I still cannot find the "Play Sample" option,levels.pngproperties.png
 

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  • OS
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    1 Tb SSD
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    Browser
    brave
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    bitdefender
I'm on the Canary channel so what shows for you when you test the mic?
 

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  • OS
    Win 11 Pro & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB NVMe 1.3
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
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    25 Mbps
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when I test the mike, it shows about 7% but no other option, sorry no idea on the Canany channel
 

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  • OS
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    Lenovo
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    bitdefender
when I test the mike, it shows about 7% but no other option, sorry no idea on the Canany channel
OK. I've gone back to build 22621 and there is no playback to listen to. Must be a new feature to come. I've got 10% showing as test result and sound properties shows the audio working on the level indicator. So Windows recognises the mic and it's working. It looks like the messenger app issue? I never play with the actual App settings but leave as default and let Windows control it. My only suggestion is to uninstall the messenger app then go back to Ms Store and reinstall it and setup again. Won't hurt to reboot before reinstalling.

EDIT,

Just for info - if you want to test the microphone and hear the playback use the sound recorder app, it's in the all apps list. Recordings saved in the Documents folder.
 
Last edited:

My Computers

System One System Two

  • OS
    Win 11 Pro & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB NVMe 1.3
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
thank you Fabler2, "Just for info - if you want to test the microphone and hear the playback use the sound recorder app, it's in the all apps list. Recordings saved in the Documents folder.
works great, recording of tv in the background, sound loud and clear waiting to try messenger and zoon, have to wait until somebody available
 

My Computer

System One

  • OS
    windows 11 pro
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    Memory
    1TB
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 Tb SSD
    Mouse
    logi wireless
    Browser
    brave
    Antivirus
    bitdefender
Fabler2, just an update, I finally managed to get a zoom meeting tonight, and also had a couple of messenger calls and all is working fine, I can see and be seen, hear and be heard, I appreciate all your time, help and advice, again many thanks (y)
 

My Computer

System One

  • OS
    windows 11 pro
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    Memory
    1TB
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 Tb SSD
    Mouse
    logi wireless
    Browser
    brave
    Antivirus
    bitdefender
Fabler2, just an update, I finally managed to get a zoom meeting tonight, and also had a couple of messenger calls and all is working fine, I can see and be seen, hear and be heard, I appreciate all your time, help and advice, again many thanks (y)
Thanks for the feedback.:-)
 

My Computers

System One System Two

  • OS
    Win 11 Pro & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB NVMe 1.3
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender

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