Office 365 not working


lbeck

Active member
Local time
12:35 PM
Posts
14
OS
Windows 11
Computer works fine except I can't start any of my Office 365 apps (Word, Excel, PwerPoint, etc.). One Drive working fine. I've restarted my computer several times to no avail.

If reccommended I'll uninstall/re-install Office but I'm hopng there's a simpler solution. I have Office on a second desktop and on a laptop.

Any suggestions?
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Device name CyberPowerPC
    CPU
    13th Gen Intel(R) Core(TM) i5-13400F 2.50 GHz
    Memory
    32.0 GB
    Graphics Card(s)
    NVIDIA Gforce RTX 4060
    Hard Drives
    2 TB ADATA Legend 800 Gold SSD
    PSU
    650W
    Browser
    Chrome
    Other Info
    Windows 11 23H2 Build 22631.3737
  • Operating System
    Windows 10 Home 22H2 19045.4123
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer_Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz
    Memory
    32.0 GB
    Graphics card(s)
    Gforce GTX 745
    Sound Card
    ONN24
    Hard Drives
    Many
    Mouse
    Acer wired USB
    Keyboard
    JLAB supports 2 computers/monitors
    Browser
    Chrome
    Antivirus
    Only what W10 installed
    Other Info
    64-bit operating system, x64-based processor
Have you tried repairing 365 Apps? Go to Settings, Apps, Installed Apps. Search for 365. That should filter the apps list to something reasonable. In the three-dot menu on the right, click Modify. You should get some repair options. Quick repair is, well, quicker, and sometimes all you need. Online repair is more thorough but takes longer.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC12WSHi7
    CPU
    12th Gen Intel Core i7-1260P, 2100 MHz
    Motherboard
    NUC12WSBi7
    Memory
    64 GB
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    built-in Realtek HD audio
    Monitor(s) Displays
    Dell U3219Q
    Screen Resolution
    3840x2160 @ 60Hz
    Hard Drives
    Samsung SSD 990 PRO 1TB
    Keyboard
    CODE 104-Key Mechanical Keyboard with Cherry MX Clears
  • Operating System
    Linux Mint 21.2 (Cinnamon)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC8i5BEH
    CPU
    Intel Core i5-8259U CPU @ 2.30GHz
    Memory
    32 GB
    Graphics card(s)
    Iris Plus 655
    Keyboard
    CODE 104-Key Mechanical Keyboard - Cherry MX Clear
Good suggestion. No, I hadn't tried the repair. But I just did and restarted my computer. No joy.

I'll try the more thorough option and let it run overnight unless you have other suggestions

1718679232340.png
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Device name CyberPowerPC
    CPU
    13th Gen Intel(R) Core(TM) i5-13400F 2.50 GHz
    Memory
    32.0 GB
    Graphics Card(s)
    NVIDIA Gforce RTX 4060
    Hard Drives
    2 TB ADATA Legend 800 Gold SSD
    PSU
    650W
    Browser
    Chrome
    Other Info
    Windows 11 23H2 Build 22631.3737
  • Operating System
    Windows 10 Home 22H2 19045.4123
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer_Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz
    Memory
    32.0 GB
    Graphics card(s)
    Gforce GTX 745
    Sound Card
    ONN24
    Hard Drives
    Many
    Mouse
    Acer wired USB
    Keyboard
    JLAB supports 2 computers/monitors
    Browser
    Chrome
    Antivirus
    Only what W10 installed
    Other Info
    64-bit operating system, x64-based processor
My suggestions would be the Online repair or uninstall/reinstall. Someone else may chime in with better options.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC12WSHi7
    CPU
    12th Gen Intel Core i7-1260P, 2100 MHz
    Motherboard
    NUC12WSBi7
    Memory
    64 GB
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    built-in Realtek HD audio
    Monitor(s) Displays
    Dell U3219Q
    Screen Resolution
    3840x2160 @ 60Hz
    Hard Drives
    Samsung SSD 990 PRO 1TB
    Keyboard
    CODE 104-Key Mechanical Keyboard with Cherry MX Clears
  • Operating System
    Linux Mint 21.2 (Cinnamon)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC8i5BEH
    CPU
    Intel Core i5-8259U CPU @ 2.30GHz
    Memory
    32 GB
    Graphics card(s)
    Iris Plus 655
    Keyboard
    CODE 104-Key Mechanical Keyboard - Cherry MX Clear
Thanks for your help. I'll do as you suggest.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Device name CyberPowerPC
    CPU
    13th Gen Intel(R) Core(TM) i5-13400F 2.50 GHz
    Memory
    32.0 GB
    Graphics Card(s)
    NVIDIA Gforce RTX 4060
    Hard Drives
    2 TB ADATA Legend 800 Gold SSD
    PSU
    650W
    Browser
    Chrome
    Other Info
    Windows 11 23H2 Build 22631.3737
  • Operating System
    Windows 10 Home 22H2 19045.4123
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer_Desktop
    CPU
    Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz 3.60 GHz
    Memory
    32.0 GB
    Graphics card(s)
    Gforce GTX 745
    Sound Card
    ONN24
    Hard Drives
    Many
    Mouse
    Acer wired USB
    Keyboard
    JLAB supports 2 computers/monitors
    Browser
    Chrome
    Antivirus
    Only what W10 installed
    Other Info
    64-bit operating system, x64-based processor
If the repair option doesn't work you may have to try the uninstall option as outlined in this article on the MS website.
See under the heading "Repair didn't help. Now what".

I've used this option successfully myself in the past when the Microsoft 365 apps have developed an issue.

 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt
    CPU
    Intel Core i9 13900K
    Motherboard
    Asus ProArt Z790 Creator WiFi - Bios 2002
    Memory
    Corsair Dominator 64gb 5600MT/s DDR5 Dual Channel
    Graphics Card(s)
    Sapphire NITRO+ AMD Radeon RX 7900 XTX Vapor-X 24GB
    Sound Card
    External Fiio K5 Pro ESS DAC - Headphone Amplifier
    Monitor(s) Displays
    Panasonic MX950 Mini LED 55" TV 120hz
    Screen Resolution
    3840 x 2160 120hz
    Hard Drives
    Samsung 980 Pro 2TB (OS)
    Samsung 980 Pro 1TB (Files)
    Lexar NZ790 4TB
    LaCie d2 Professional 6TB external - USB 3.1
    PSU
    Corsair RM1200x Shift
    Case
    Corsair RGB Smart Case 5000x (white)
    Cooling
    Corsair iCue H150i Elite Capellix XT
    Keyboard
    Logitech K860
    Mouse
    Logitech MX Ergo Trackball
    Internet Speed
    Fibre 900/500 Mbps
    Browser
    Microsoft Edge Chromium
    Antivirus
    Bitdefender Total Security
    Other Info
    Logitech Brio 4K Webcam
    Orico 10-port powered USB 3.0 hub

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