Office Home and Student 2010 installs, but closes as soon as it opens.


jasonc31

Member
Local time
7:09 AM
Posts
9
Location
UK
OS
Windows 11 Home
I have installed for first use on my new PC and also done a repair. But still Word or Excel will not stay open. I have tried run as administrator.

I click Start/Programs/Microsoft Word and it opens the blank page and hangs for a few seconds then closes.

I Googled for a solution and see that others are able to use this older Word without any issues. What am I missing here ?

Cheers


From Event Viewer...


Fault bucket 1198634092954039418, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: WINWORD.EXE
P2: 10.0.2627.0
P3: 3a9cdbe7
P4: unknown
P5: 0.0.0.0
P6: 00000000
P7: 0019f870
P8: c0000005
P9: 00000008
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c277bb66-aee7-4a08-a3fd-5a3aad5ca3e7.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.df02e717-275a-47fb-b3b6-d4397022f1c2.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.312463e0-0100-4948-9816-0875bb23f8cd.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b9a50b30-cedf-4012-9e7b-5fb4dccf18a7.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WINWORD.EXE_fc9cf79c5bfeae3c60b4b29e91555c7b9311b1_00000000_5d51b3bc-6201-436d-ae4d-561265484247

Analysis symbol:
Rechecking for solution: 0
Report Id: 5367f701-740c-48e8-9901-ec2d117a2eec
Report Status: 268435456
Hashed bucket: 49441d9f471ce69440a2675b5e32b47a
Cab Guid: 0

-----------------------------------------------

Faulting application name: WINWORD.EXE, version: 10.0.2627.0, time stamp: 0x3a9cdbe7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0019f870
Faulting process ID: 0x0x421C
Faulting application start time: 0x0x1D949C6CED250B6
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office10\WINWORD.EXE
Faulting module path: unknown
Report ID: 5367f701-740c-48e8-9901-ec2d117a2eec
Faulting package full name:
Faulting package-relative application ID:
 
Windows Build/Version
Windows 11

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Stormforce
    CPU
    11th Gen Intel Core i5-11400F @2.60GHz 6 Cores, 12 LPs
    Motherboard
    BaseBoard Manufacturer ASUSTeK COMPUTER INC. BaseBoard Product PRIME H510M-A WIFI. BaseBoard Version Rev 1.xx
    Memory
    16bg
    Graphics Card(s)
    NVIDIA GeForce GTX 1650
    Sound Card
    NVIDIA High Definition Audio (Asus) / Realtek (PC)
    Monitor(s) Displays
    Asus (new) [plugged in HDMI]/ Acer (old) [plugged in display port]
    Screen Resolution
    1920 x 1080 on both
    Hard Drives
    A few
    PSU
    Standard
    Case
    Stormforce
    Cooling
    Standard
    Keyboard
    USB, colourful
    Mouse
    Logitec Wireless (in red, black tim)
    Browser
    Firefox
    Antivirus
    AVG
Did you uninstall the pre-installed Office 365 app first?
If not, I suggest you download Revo Uninstaller FreeWare. Use Revo to first uninstall Office 2010. After Revo uninstalls 2010, it will scan for any leftover items. Select the ADVANCED mode of scanning so Revo will dig deeper for leftovers. Make sure you check every leftover thing Revo finds and then select delete. Restart computer.

Then use Revo to uninstall Office 365 app and remove its leftover items. Do the same as above. Restart again.

Reinstall Office 2010.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

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