jasonc31
Member
I have installed for first use on my new PC and also done a repair. But still Word or Excel will not stay open. I have tried run as administrator.
I click Start/Programs/Microsoft Word and it opens the blank page and hangs for a few seconds then closes.
I Googled for a solution and see that others are able to use this older Word without any issues. What am I missing here ?
Cheers
From Event Viewer...
Fault bucket 1198634092954039418, type 5
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: WINWORD.EXE
P2: 10.0.2627.0
P3: 3a9cdbe7
P4: unknown
P5: 0.0.0.0
P6: 00000000
P7: 0019f870
P8: c0000005
P9: 00000008
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c277bb66-aee7-4a08-a3fd-5a3aad5ca3e7.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.df02e717-275a-47fb-b3b6-d4397022f1c2.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.312463e0-0100-4948-9816-0875bb23f8cd.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b9a50b30-cedf-4012-9e7b-5fb4dccf18a7.tmp.xml
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WINWORD.EXE_fc9cf79c5bfeae3c60b4b29e91555c7b9311b1_00000000_5d51b3bc-6201-436d-ae4d-561265484247
Analysis symbol:
Rechecking for solution: 0
Report Id: 5367f701-740c-48e8-9901-ec2d117a2eec
Report Status: 268435456
Hashed bucket: 49441d9f471ce69440a2675b5e32b47a
Cab Guid: 0
-----------------------------------------------
Faulting application name: WINWORD.EXE, version: 10.0.2627.0, time stamp: 0x3a9cdbe7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0019f870
Faulting process ID: 0x0x421C
Faulting application start time: 0x0x1D949C6CED250B6
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office10\WINWORD.EXE
Faulting module path: unknown
Report ID: 5367f701-740c-48e8-9901-ec2d117a2eec
Faulting package full name:
Faulting package-relative application ID:
I click Start/Programs/Microsoft Word and it opens the blank page and hangs for a few seconds then closes.
I Googled for a solution and see that others are able to use this older Word without any issues. What am I missing here ?
Cheers
From Event Viewer...
Fault bucket 1198634092954039418, type 5
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: WINWORD.EXE
P2: 10.0.2627.0
P3: 3a9cdbe7
P4: unknown
P5: 0.0.0.0
P6: 00000000
P7: 0019f870
P8: c0000005
P9: 00000008
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c277bb66-aee7-4a08-a3fd-5a3aad5ca3e7.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.df02e717-275a-47fb-b3b6-d4397022f1c2.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.312463e0-0100-4948-9816-0875bb23f8cd.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b9a50b30-cedf-4012-9e7b-5fb4dccf18a7.tmp.xml
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WINWORD.EXE_fc9cf79c5bfeae3c60b4b29e91555c7b9311b1_00000000_5d51b3bc-6201-436d-ae4d-561265484247
Analysis symbol:
Rechecking for solution: 0
Report Id: 5367f701-740c-48e8-9901-ec2d117a2eec
Report Status: 268435456
Hashed bucket: 49441d9f471ce69440a2675b5e32b47a
Cab Guid: 0
-----------------------------------------------
Faulting application name: WINWORD.EXE, version: 10.0.2627.0, time stamp: 0x3a9cdbe7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0019f870
Faulting process ID: 0x0x421C
Faulting application start time: 0x0x1D949C6CED250B6
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office10\WINWORD.EXE
Faulting module path: unknown
Report ID: 5367f701-740c-48e8-9901-ec2d117a2eec
Faulting package full name:
Faulting package-relative application ID:
- Windows Build/Version
- Windows 11
My Computer
System One
-
- OS
- Windows 11 Home
- Computer type
- PC/Desktop
- Manufacturer/Model
- Stormforce
- CPU
- 11th Gen Intel Core i5-11400F @2.60GHz 6 Cores, 12 LPs
- Motherboard
- BaseBoard Manufacturer ASUSTeK COMPUTER INC. BaseBoard Product PRIME H510M-A WIFI. BaseBoard Version Rev 1.xx
- Memory
- 16bg
- Graphics Card(s)
- NVIDIA GeForce GTX 1650
- Sound Card
- NVIDIA High Definition Audio (Asus) / Realtek (PC)
- Monitor(s) Displays
- Asus (new) [plugged in HDMI]/ Acer (old) [plugged in display port]
- Screen Resolution
- 1920 x 1080 on both
- Hard Drives
- A few
- PSU
- Standard
- Case
- Stormforce
- Cooling
- Standard
- Keyboard
- USB, colourful
- Mouse
- Logitec Wireless (in red, black tim)
- Browser
- Firefox
- Antivirus
- AVG