os build 22000.194 Laptop power issue


barman58 said:
Jeff, you've been coming to these forums for a while, that happens every time there's a New OS there are issues for some, I've got to a stage now where I'll try to help where I can but most of it just washes over me.
I can remember people when Windows 7 came out and later when Windows 10 was released - and now they are spoken about as the best OS ever - it's really a case of "Been There, Done That, got the T-shirt
Click to expand...
True.. and I'll do just that. Help when I can and move on when I can't.
Thanks..
 

My Computer

System One

  • OS
    Windows 11 Home(Beta) - 23H2 - 22635.3495
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banana Junior 5600- G Series
    CPU
    AMD Ryzen 5 5600G
    Motherboard
    Asus ROG Strix B550-F
    Memory
    G.SKILL Ripjaws V Series 64GB 4x16
    Graphics Card(s)
    NVIDIA GeForce GTX TITAN X
    Monitor(s) Displays
    Viotek 32", 28" ASUS VP28U
    Screen Resolution
    1080p
    Hard Drives
    Primary SAMSUNG 970 EVO Plus
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    Zalman i3 NEO
    Cooling
    ARCTIC Freezer 7 X
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 295.11 mbps Upload: 65.35 mbps T-Mobile Internet
    Browser
    Firefox and Edge
    Antivirus
    MS - Defender
    Other Info
    Speakers: Klipsch ProMedia 2.1
BunnyJ said:
I still wonder what the OP did to his setup,.,, customization wise. Instability likely cause his issues or drivers. I doubt that Win11 itself caused them. All of the links he supplied that report the issue are for an old build.. .176 and not the current one on the Beta or Dev channel.

👨‍💻 I think we're going to see a lot of these, it's broke fix it, threads in the future.
Click to expand...
Well I can update you on me (the SP :wink: ) . I sat here this morning and spent 4 hours or so trying everything to get Windows 11 to stop freezing/rebooting itself randomly. As you may remember I have two HP Envy 17 cg1000na each with 2TB pcie ssd and 32GB ram. Processor is 11th gen and on the compatibility list. I also have a Arc Touch Bluetooth Mouse for each one. I thought I would tackle the issue of the freezing mouse first First I tried removing the mouse on both and re-pairing them.....no joy......still freezes randomly. I decided to swap the mice around and did the same.....no joy. I went to Intel and downloaded the Intel Wireless Bluetooth for Administrators.... Intel® Wireless Bluetooth® Driver for Windows® 10 64-Bit for Intel® NUC
....and tried those even though they are the same version as Windows 11 installs......no joy. I am now going to wait for October 5th as I don't want to use/attempt Windows 10 drivers that are also on the Intel site. As to the randomly shutting done...... well it has not done that yet today.......however it is only 4pm so there is still time.......

:)
 

My Computer

System One

  • OS
    Windows 11 Enterprise
secondsight said:
Well I can update you on me (the SP :wink: ) . I sat here this morning and spent 4 hours or so trying everything to get Windows 11 to stop freezing/rebooting itself randomly. As you may remember I have two HP Envy 17 cg1000na each with 2TB pcie ssd and 32GB ram. Processor is 11th gen and on the compatibility list. I also have a Arc Touch Bluetooth Mouse for each one. I thought I would tackle the issue of the freezing mouse first First I tried removing the mouse on both and re-pairing them.....no joy......still freezes randomly. I decided to swap the mice around and did the same.....no joy. I went to Intel and downloaded the Intel Wireless Bluetooth for Administrators.... Intel® Wireless Bluetooth® Driver for Windows® 10 64-Bit for Intel® NUC
....and tried those even though they are the same version as Windows 11 installs......no joy. I am now going to wait for October 5th as I don't want to use/attempt Windows 10 drivers that are also on the Intel site. As to the randomly shutting done...... well it has not done that yet today.......however it is only 4pm so there is still time.......

:)
Click to expand...
Well,, good effort. Just out of curiosity, have you tried 10 on that PC? I just am wonder if you would get the same error. Doing that would eliminate the possibility of 11 being the cause of the problem
 

My Computer

System One

  • OS
    Windows 11 Home(Beta) - 23H2 - 22635.3495
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banana Junior 5600- G Series
    CPU
    AMD Ryzen 5 5600G
    Motherboard
    Asus ROG Strix B550-F
    Memory
    G.SKILL Ripjaws V Series 64GB 4x16
    Graphics Card(s)
    NVIDIA GeForce GTX TITAN X
    Monitor(s) Displays
    Viotek 32", 28" ASUS VP28U
    Screen Resolution
    1080p
    Hard Drives
    Primary SAMSUNG 970 EVO Plus
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    Zalman i3 NEO
    Cooling
    ARCTIC Freezer 7 X
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 295.11 mbps Upload: 65.35 mbps T-Mobile Internet
    Browser
    Firefox and Edge
    Antivirus
    MS - Defender
    Other Info
    Speakers: Klipsch ProMedia 2.1
BunnyJ said:
Well,, good effort. Just out of curiosity, have you tried 10 on that PC? I just am wonder if you would get the same error. Doing that would eliminate the possibility of 11 being the cause of the problem
Click to expand...
No it has never had 10 on it. The laptops have upgraded ssd's and ram for the exact model from here......
uk.crucial.com

HP - Compaq ENVY 17-cg1000na | Memory RAM & SSD Upgrades | Crucial UK

Crucial Memory and SSD upgrades - 100% Compatibility Guaranteed for HP - Compaq ENVY 17-cg1000na
uk.crucial.com uk.crucial.com
......I still have the two original ssd's (256GB) that I assume have Windows 10 ready to be configured on them.
I have done a hardware diagnostic on the new stuff and its all ok. I think the Bluetooth driver is the culprit. I noticed that if I leave it alone after a few minutes it sorts itself out and reconnects. If however you reconnect immediately after it disconnects it does not work. In other words it shows as connected but the pointer is not working.
 

My Computer

System One

  • OS
    Windows 11 Enterprise
secondsight said:
No it has never had 10 on it. The laptops have upgraded ssd's and ram for the exact model from here......
uk.crucial.com

HP - Compaq ENVY 17-cg1000na | Memory RAM & SSD Upgrades | Crucial UK

Crucial Memory and SSD upgrades - 100% Compatibility Guaranteed for HP - Compaq ENVY 17-cg1000na
uk.crucial.com uk.crucial.com
......I still have the two original ssd's (256GB) that I assume have Windows 10 ready to be configured on them.
I have done a hardware diagnostic on the new stuff and its all ok. I think the Bluetooth driver is the culprit. I noticed that if I leave it alone after a few minutes it sorts itself out and reconnects. If however you reconnect immediately after it disconnects it does not work. In other words it shows as connected but the pointer is not working.
Click to expand...
That sounds like the culprit. Good find :thumbsup:
 

My Computer

System One

  • OS
    Windows 11 Home(Beta) - 23H2 - 22635.3495
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banana Junior 5600- G Series
    CPU
    AMD Ryzen 5 5600G
    Motherboard
    Asus ROG Strix B550-F
    Memory
    G.SKILL Ripjaws V Series 64GB 4x16
    Graphics Card(s)
    NVIDIA GeForce GTX TITAN X
    Monitor(s) Displays
    Viotek 32", 28" ASUS VP28U
    Screen Resolution
    1080p
    Hard Drives
    Primary SAMSUNG 970 EVO Plus
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    Zalman i3 NEO
    Cooling
    ARCTIC Freezer 7 X
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 295.11 mbps Upload: 65.35 mbps T-Mobile Internet
    Browser
    Firefox and Edge
    Antivirus
    MS - Defender
    Other Info
    Speakers: Klipsch ProMedia 2.1
secondsight said:
No it has never had 10 on it. The laptops have upgraded ssd's and ram for the exact model from here......
uk.crucial.com

HP - Compaq ENVY 17-cg1000na | Memory RAM & SSD Upgrades | Crucial UK

Crucial Memory and SSD upgrades - 100% Compatibility Guaranteed for HP - Compaq ENVY 17-cg1000na
uk.crucial.com uk.crucial.com
......I still have the two original ssd's (256GB) that I assume have Windows 10 ready to be configured on them.
I have done a hardware diagnostic on the new stuff and its all ok. I think the Bluetooth driver is the culprit. I noticed that if I leave it alone after a few minutes it sorts itself out and reconnects. If however you reconnect immediately after it disconnects it does not work. In other words it shows as connected but the pointer is not working.
Click to expand...
You might be better off running Intel Driver @Support Assistant. Select Refresh results on the left just to update the scan. Running a BT mouse and Headphones with no issue. Worth a check anyway.

1632760434927.png
 

My Computers

System One System Two

  • OS
    Win 11 Pro & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    Samsung SSD 970 EVO Plus 2TB NVMe 1.3
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
Fabler2 said:
You might be better off running Intel Driver @Support Assistant. Select Refresh results on the left just to update the scan. Running a BT mouse and Headphones with no issue. Worth a check anyway.

View attachment 8606
Click to expand...
Yes, done that already and also the HP Support Assistant method also I have the same driver as you. I have been exploring the sudden switching off too and had some informative reading here....

docs.microsoft.com

Event ID 41 The system has rebooted without cleanly shutting down first - Windows Client

Describes the circumstances that cause a computer to generate Event ID 41, and provides guidance for troubleshooting the issue.
docs.microsoft.com

I am trying to see if shutting/supressing power hungry things helps. Dunno why it would though as the new hardware is the same power consumption as the old.
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Enterprise
Have you tried AMD's new drivers that came out a week ago? I think I saw AMD as your cpu.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Martian made
    CPU
    Ryzen 3700X
    Motherboard
    Asus Prime X570 Pro
    Memory
    16 GBytes
    Graphics Card(s)
    GTX 1050 TI
    Monitor(s) Displays
    HP 27e
    Screen Resolution
    1920X1080
    Hard Drives
    C: Intel M.2 1TB
    D: Intel M.2 2TB
    PSU
    Corsair 650
    Case
    Corsair C700
    Cooling
    Corsair water
    Keyboard
    Corsair K70
    Mouse
    Logitech
    Internet Speed
    @% Mb
    Browser
    Firefox
    Antivirus
    Windows security

My Computer

System One

  • OS
    Windows 11 Enterprise

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Martian made
    CPU
    Ryzen 3700X
    Motherboard
    Asus Prime X570 Pro
    Memory
    16 GBytes
    Graphics Card(s)
    GTX 1050 TI
    Monitor(s) Displays
    HP 27e
    Screen Resolution
    1920X1080
    Hard Drives
    C: Intel M.2 1TB
    D: Intel M.2 2TB
    PSU
    Corsair 650
    Case
    Corsair C700
    Cooling
    Corsair water
    Keyboard
    Corsair K70
    Mouse
    Logitech
    Internet Speed
    @% Mb
    Browser
    Firefox
    Antivirus
    Windows security
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