Outlook 2010 Error Message


S

San Diego

New member
Local time
10:17 AM
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15
OS
Windows 11 ( Version 24H2 (OS Build 26100.3476) )
I know, I know why am I running Outlook 2010 on my New Windows 11 machine? I really like the interface, the clear intuitive black and white screens, and just like a simple no frills email program. I have been using Outlook since 1998 and the newer versions, in my opinion are a mess compared to the older ones..

Anyway the Outlook 2010 installed without a hitch and works perfect with the exception of an error message pops up when I load it.
The message says "Identity Switch Canceled - The current Identity could not be changed..." I can just close the message and everything works correctly otherwise.
I imagine not many people using Windows 11 are trying to run Outlook 2010 on their machines so finding a resolve will probably be really hard. But I'll never know unless i give it a shot.
Any help here to stop this message from popping up would be greatly appreciated.

Dave

Windows 11 Version 24H2 (OS Build 26100.3476
 

My Computer

System One

  • OS
    Windows 11 ( Version 24H2 (OS Build 26100.3476) )
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo Legend
Hi, Dave, welcome.

This is a very old fix and may not still be relevant. I had to use it a very long time ago. Proceed cautiously. If the correct USER ID is already present & correct, then this isn’t the right fix.


 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
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    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
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    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
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    Mouse
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    Internet Speed
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    Browser
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    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
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    Screen Resolution
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    Defender / Malwarebytes
    Other Info
    …still on a horse.
Thank you for your quick response and help.
Here is a copy of what my register says. I don't know if this identifies a correct User Id as I am not that computer savvy on the register?
I know "how" to edit the register, but not the correct formats to do it. If this isn't the correct user ID Can you tell me how to correct it? If it is the correct user ID then I guess nothing I can do. Thank you again for your help..... Dave
 

Attachments

  • Regedit Name.webp
    Regedit Name.webp
    38.7 KB · Views: 1

My Computer

System One

  • OS
    Windows 11 ( Version 24H2 (OS Build 26100.3476) )
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo Legend
Hi, Dave. This fix won’t help.

The user id on the right matches the folder within the identities folder on the left, so that isn’t the issue.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5039
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Hey antspants (I assume this is your name on this site), again I really do appreciate the effort on helping me with this. Since this looks like a dead end so far, I am going to try installing Outlook 2013, which is the last version that resembles the original setup and see what happens.
Peace.... Dave
 

My Computer

System One

  • OS
    Windows 11 ( Version 24H2 (OS Build 26100.3476) )
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo Legend
dacrone, The script would be awesome. I don't like the new MS Word, Outlook or Excel in 2016 versions and later.
I would really appreciate the script. I would have to have a basic idea on how to implement it. I would assume just run the script and the end would load the 2010 Outlook? Dave
 

My Computer

System One

  • OS
    Windows 11 ( Version 24H2 (OS Build 26100.3476) )
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo Legend
yes, you would just run it (i will make it into an .exe). how long does it take that dialog to popup once outlook is launched? also - what is the titlebar label of that popup (and check task manager if it does not show a name please)?
 

My Computer

System One

  • OS
    Windows 11 Pro
The dialog pops up instantly after Outlook displays it's screen. Attached are The Error Message, The program location using Task Manager and the Outlook location link (The last link in the picture) I use to run Outlook. Thank you...
 

Attachments

  • Error Message.webp
    Error Message.webp
    1.3 MB · Views: 1
  • Program Location.webp
    Program Location.webp
    749.1 KB · Views: 1

My Computer

System One

  • OS
    Windows 11 ( Version 24H2 (OS Build 26100.3476) )
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo Legend
San Diego said:
The dialog pops up instantly after Outlook displays it's screen. Attached are The Error Message, The program location using Task Manager and the Outlook location link (The last link in the picture) I use to run Outlook. Thank you...
Click to expand...
ok i'll make one up. you may want to edit your task manager pic to remove you email address though...
 

My Computer

System One

  • OS
    Windows 11 Pro
I removed it... Thanks....
 

My Computer

System One

  • OS
    Windows 11 ( Version 24H2 (OS Build 26100.3476) )
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo Legend
San Diego said:
I removed it... Thanks....
Click to expand...
ok try this. i included what should be the 64 bit path and another for the 32 bit path as i wasnt sure which you had. i set it to launch:

C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE

if this is wrong for office 2010, let me know and i'll edit the path inside the script.
 

Attachments

My Computer

System One

  • OS
    Windows 11 Pro
The Path is different. I posted the path in the Picture "Program location.Webp" above. It is 32 bit.
Dave
 

My Computer

System One

  • OS
    Windows 11 ( Version 24H2 (OS Build 26100.3476) )
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo Legend
that image doesnt show the path to the exe location. that shows the shortcut location.
you'd bee looking for your path to this:
1744485985287.webp
 

My Computer

System One

  • OS
    Windows 11 Pro
Sorry! The Path of Outlook,exe is C:\Program Files (x86)\Microsoft Office\Office14
 

My Computer

System One

  • OS
    Windows 11 ( Version 24H2 (OS Build 26100.3476) )
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo Legend
ok so inside that zip, try the outlook32 exe. i included that and program files path because i didnt know which version you had installed. should work
 

My Computer

System One

  • OS
    Windows 11 Pro
Okay, Give me a few...
 

My Computer

System One

  • OS
    Windows 11 ( Version 24H2 (OS Build 26100.3476) )
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo Legend
Worked perfect! I had not ever heard of ahk scripts before. I have done some programming in Pascal (I'm an old guy), Foxpro and the like. "C" is little to heavy for me.... If you don't mind, can I see the source code on how you did this? If you'd rather not, I totally understand. Anyway thank you for sharing your time to do this!
Dave
 

My Computer

System One

  • OS
    Windows 11 ( Version 24H2 (OS Build 26100.3476) )
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo Legend
San Diego said:
Worked perfect! I had not ever heard of ahk scripts before. I have done some programming in Pascal (I'm an old guy), Foxpro and the like. "C" is little to heavy for me.... If you don't mind, can I see the source code on how you did this? If you'd rather not, I totally understand. Anyway thank you for sharing your time to do this!
Dave
Click to expand...
yeah no problem at all. you'd have to install autohotkey in order to compile the .ahk (which you just make in notepad and save with the .ahk extension instead of .txt):

Code: 
run, C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Sleep, 200
WinWait, Identity Switch Cancelled
Sleep, 200
WinClose, Identity Switch Cancelled
Sleep, 200
return

also - since i now it was the 32bit, i renamed it to just Outlook.exe and recompiled it with the 2010 outlook icon for you. attached.
 

Attachments

My Computer

System One

  • OS
    Windows 11 Pro
I will download the autohotkey and play with it. I assume in your code that what it instructs is:

(1) Run Outlook.exe
(2) Pause 200
(3) Wait for ID switch Canceled to load
(4) Pause 200
(5) Close ID switch Canceled popup
(6) Pause 200 and exit
If I'm close, if I change the Sleep 200 after the "WinClose, Identity Switch Cancelled command" to a lower number, say Winclose 50 or such, Would the popup disappear faster? Just curious....
 

My Computer

System One

  • OS
    Windows 11 ( Version 24H2 (OS Build 26100.3476) )
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo Legend
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