outlook 2016


SamIOW

Member
Local time
12:50 AM
Posts
38
OS
windows 10 and 11
Hi, Hope this okay to post it in here?

Basically I'm pulling my hair out here, For some reason all my emails accounts with outlook are not keeping the received emails? after a short time they disappear and I don't understand why, I have tried importing a saved pst file and thought that was okay, only to find that they have disappeared?I find it very frustrating, hopefully some kind soul might have an answer?

Thanks for any help/advice
 

My Computer

System One

  • OS
    windows 10 and 11

The-Hive

The First Three Star Guru
Guru
VIP
Local time
12:50 AM
Posts
11,343
Location
Wiltshire UK
OS
Windows 11 Pro
I wonder, if it is only kept for so long on the server (imap) or in outlook options check conversation clean up and save messages
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Sound Card
    Nvidia HD
    Screen Resolution
    1920x1080
    Hard Drives
    C: Samsung 2TB P981A
    D: Samsung 2TB 970 Evo
    Case
    Dark side of the moon
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer AX1650i Wi-Fi Network Adaptor
    Alienware Z01G Graphic Amplifier
    Tobii Eye Tracker
  • Operating System
    Dual Boot Windows 11 Pro / Windows 11 Pro Dev build
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
    Screen Resolution
    1920 x 1080
    Hard Drives
    512Gb SSD
    WD 2GB EXT
    Browser
    Chrome
    Antivirus
    Norton

SamIOW

Member
Thread Starter
Local time
12:50 AM
Posts
38
OS
windows 10 and 11
Screenshot (5).pngScreenshot (6).png
 

Attachments

  • Screenshot (7).png
    Screenshot (7).png
    113.3 KB · Views: 1
  • Screenshot (8).png
    Screenshot (8).png
    110.6 KB · Views: 1
  • Screenshot (9).png
    Screenshot (9).png
    104.3 KB · Views: 1

My Computer

System One

  • OS
    windows 10 and 11

SamIOW

Member
Thread Starter
Local time
12:50 AM
Posts
38
OS
windows 10 and 11
Hopefully somebody might see if there is a problem with the setting?
 

My Computer

System One

  • OS
    windows 10 and 11

The-Hive

The First Three Star Guru
Guru
VIP
Local time
12:50 AM
Posts
11,343
Location
Wiltshire UK
OS
Windows 11 Pro
Are your messages going to the deleted folder or disappearing?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Sound Card
    Nvidia HD
    Screen Resolution
    1920x1080
    Hard Drives
    C: Samsung 2TB P981A
    D: Samsung 2TB 970 Evo
    Case
    Dark side of the moon
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer AX1650i Wi-Fi Network Adaptor
    Alienware Z01G Graphic Amplifier
    Tobii Eye Tracker
  • Operating System
    Dual Boot Windows 11 Pro / Windows 11 Pro Dev build
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
    Screen Resolution
    1920 x 1080
    Hard Drives
    512Gb SSD
    WD 2GB EXT
    Browser
    Chrome
    Antivirus
    Norton

Dru2

Well-known member
Power User
VIP
Local time
7:50 PM
Posts
2,258
Location
Virginia
OS
Windows 11 Pro 22H2 (Build 22621.675)
Hi, Hope this okay to post it in here?

Basically I'm pulling my hair out here, For some reason all my emails accounts with outlook are not keeping the received emails? after a short time they disappear and I don't understand why, I have tried importing a saved pst file and thought that was okay, only to find that they have disappeared?I find it very frustrating, hopefully some kind soul might have an answer?

Thanks for any help/advice
Are you using IMAP or POP as your email protocol?


Also, if you archive mail, it should not "disappear", so something doesn't sound right

 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 (Build 22621.675)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 10 Pro 22H2 (build 19045.2130)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
    PSU
    laptop
    Case
    laptop
    Cooling
    Laptop cooling
    Mouse
    Logitech MX Anywhere 2S
    Keyboard
    Laptop
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security

SamIOW

Member
Thread Starter
Local time
12:50 AM
Posts
38
OS
windows 10 and 11
They are disappearing? also I have just tried swapping from IMAP TO POP3.


See if that makes a difference. Thanks for everyone help
 

My Computer

System One

  • OS
    windows 10 and 11

The-Hive

The First Three Star Guru
Guru
VIP
Local time
12:50 AM
Posts
11,343
Location
Wiltshire UK
OS
Windows 11 Pro
Let us know, if it's still a problem, download a free mail app and see if it does it with that. It could help find out if it's a sever setting or a problem with Outlook
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Sound Card
    Nvidia HD
    Screen Resolution
    1920x1080
    Hard Drives
    C: Samsung 2TB P981A
    D: Samsung 2TB 970 Evo
    Case
    Dark side of the moon
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer AX1650i Wi-Fi Network Adaptor
    Alienware Z01G Graphic Amplifier
    Tobii Eye Tracker
  • Operating System
    Dual Boot Windows 11 Pro / Windows 11 Pro Dev build
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
    Screen Resolution
    1920 x 1080
    Hard Drives
    512Gb SSD
    WD 2GB EXT
    Browser
    Chrome
    Antivirus
    Norton

SamIOW

Member
Thread Starter
Local time
12:50 AM
Posts
38
OS
windows 10 and 11
Hi The Hive, at the moment not wishing to jink it since I changed from IMAP to POP everything seems to be ok, Fingers Crossed.
 

My Computer

System One

  • OS
    windows 10 and 11

The-Hive

The First Three Star Guru
Guru
VIP
Local time
12:50 AM
Posts
11,343
Location
Wiltshire UK
OS
Windows 11 Pro
Great news, I am not too surprised as I said in earlier posts it may be a server issue, which makes sense if you have changed to pop 3 (y)
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Sound Card
    Nvidia HD
    Screen Resolution
    1920x1080
    Hard Drives
    C: Samsung 2TB P981A
    D: Samsung 2TB 970 Evo
    Case
    Dark side of the moon
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer AX1650i Wi-Fi Network Adaptor
    Alienware Z01G Graphic Amplifier
    Tobii Eye Tracker
  • Operating System
    Dual Boot Windows 11 Pro / Windows 11 Pro Dev build
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
    Screen Resolution
    1920 x 1080
    Hard Drives
    512Gb SSD
    WD 2GB EXT
    Browser
    Chrome
    Antivirus
    Norton

SamIOW

Member
Thread Starter
Local time
12:50 AM
Posts
38
OS
windows 10 and 11
What I found really weird was that every time I imported a pst file it was also importing on all the other computer attached to the network through "mailwasher"
 

My Computer

System One

  • OS
    windows 10 and 11

The-Hive

The First Three Star Guru
Guru
VIP
Local time
12:50 AM
Posts
11,343
Location
Wiltshire UK
OS
Windows 11 Pro
I gave up with mailwasher years ago, I found that Outlook ( I have 2019 ) along with Norton sorts it all out. Outlook has some quite powerful spam sorting features
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Sound Card
    Nvidia HD
    Screen Resolution
    1920x1080
    Hard Drives
    C: Samsung 2TB P981A
    D: Samsung 2TB 970 Evo
    Case
    Dark side of the moon
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer AX1650i Wi-Fi Network Adaptor
    Alienware Z01G Graphic Amplifier
    Tobii Eye Tracker
  • Operating System
    Dual Boot Windows 11 Pro / Windows 11 Pro Dev build
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
    Screen Resolution
    1920 x 1080
    Hard Drives
    512Gb SSD
    WD 2GB EXT
    Browser
    Chrome
    Antivirus
    Norton

Latest Support Threads

Top Bottom