Solved Outlook 365 crashes on print preview


robgr

Well-known member
Local time
8:45 AM
Posts
87
OS
Windows 11
If I print an email and try and preview any additional pages either via the scroll bar or the the 'Next Page' arrows at the bottom then Outlook265 crashes
I can print the email including any additional pages but it's useful to see the page breaks and to decide if I need to print the extra pages or not
I do get any issues when print previewing in other Office365 apps or in a browser
I have reinstalled the printer drivers to no avail
Any ideas?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    PCSpecialist
    CPU
    Intel(R) Core(TM) i7-1070
    Motherboard
    TUF GAMING B460-PLUS
    Memory
    32 GBytes DDR4-2667 (1333 MHz)
    Graphics Card(s)
    NVIDIA GeForce GT 1030
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    Samsung U32J590UQU
    Screen Resolution
    4k
    Hard Drives
    SYSTEM Win 10 237.22GB SSD Disk 0 238.47GB M2 (mobo)
    DATA Data 931.41GB HD 2.5" Disk 1 931.51GB SATA3
    BACKUPS Backups 2TB HD 3.5" Disk 2 2TB SATA3
    PSU
    CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
    Case
    PCS 3601 CASE
    Cooling
    CoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
    Internet Speed
    57/18 Mbps
    Browser
    Vivaldi
    Antivirus
    Kaspersky Total Security
Try this:
  1. Go to Settings App --> Apps & Features
  2. In the Apps list, find Microsoft 365
  3. Click on the tree dots and select Modify
  4. In the next window you see, choose Quick Repair and press Repair
  5. If Quick repair did not solve your issue, then try Online Repair.

Hope this helps.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 build 10.0.26040.1000 (Canary Channel)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    WSA: Installed
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
    VBS: Enabled
    HVCI: Enabled
  • Operating System
    Windows 11 Pro 23H2 build 10.0.22631.3078(Release Preview Channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech MX Keys
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card
I've tried both Quick Rep[air & Online Repair but to no avail
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    PCSpecialist
    CPU
    Intel(R) Core(TM) i7-1070
    Motherboard
    TUF GAMING B460-PLUS
    Memory
    32 GBytes DDR4-2667 (1333 MHz)
    Graphics Card(s)
    NVIDIA GeForce GT 1030
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    Samsung U32J590UQU
    Screen Resolution
    4k
    Hard Drives
    SYSTEM Win 10 237.22GB SSD Disk 0 238.47GB M2 (mobo)
    DATA Data 931.41GB HD 2.5" Disk 1 931.51GB SATA3
    BACKUPS Backups 2TB HD 3.5" Disk 2 2TB SATA3
    PSU
    CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
    Case
    PCS 3601 CASE
    Cooling
    CoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
    Internet Speed
    57/18 Mbps
    Browser
    Vivaldi
    Antivirus
    Kaspersky Total Security
Are you using Signatures at the end of your Emails?
This type of problem can be caused by Email Signatures, should they be broken.
Found the issue. Our email signature was broken so when we try and print an email with our company signature, the print preview cannot pull through the signature correctly which causes it to crash
Source: Outlook 2016 crashes when printing email
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
Not happening here...,
can you provide a screenshot or two, or, maybe a gif?
 

My Computers

System One System Two

  • OS
    Windows 10/11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
Yeah, does not crash here either...
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 build 10.0.26040.1000 (Canary Channel)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    WSA: Installed
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
    VBS: Enabled
    HVCI: Enabled
  • Operating System
    Windows 11 Pro 23H2 build 10.0.22631.3078(Release Preview Channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech MX Keys
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    PCSpecialist
    CPU
    Intel(R) Core(TM) i7-1070
    Motherboard
    TUF GAMING B460-PLUS
    Memory
    32 GBytes DDR4-2667 (1333 MHz)
    Graphics Card(s)
    NVIDIA GeForce GT 1030
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    Samsung U32J590UQU
    Screen Resolution
    4k
    Hard Drives
    SYSTEM Win 10 237.22GB SSD Disk 0 238.47GB M2 (mobo)
    DATA Data 931.41GB HD 2.5" Disk 1 931.51GB SATA3
    BACKUPS Backups 2TB HD 3.5" Disk 2 2TB SATA3
    PSU
    CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
    Case
    PCS 3601 CASE
    Cooling
    CoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
    Internet Speed
    57/18 Mbps
    Browser
    Vivaldi
    Antivirus
    Kaspersky Total Security
I have also tried disabling any add-ins but to no avail
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    PCSpecialist
    CPU
    Intel(R) Core(TM) i7-1070
    Motherboard
    TUF GAMING B460-PLUS
    Memory
    32 GBytes DDR4-2667 (1333 MHz)
    Graphics Card(s)
    NVIDIA GeForce GT 1030
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    Samsung U32J590UQU
    Screen Resolution
    4k
    Hard Drives
    SYSTEM Win 10 237.22GB SSD Disk 0 238.47GB M2 (mobo)
    DATA Data 931.41GB HD 2.5" Disk 1 931.51GB SATA3
    BACKUPS Backups 2TB HD 3.5" Disk 2 2TB SATA3
    PSU
    CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
    Case
    PCS 3601 CASE
    Cooling
    CoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
    Internet Speed
    57/18 Mbps
    Browser
    Vivaldi
    Antivirus
    Kaspersky Total Security
Fixed in 22489.1000
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    PCSpecialist
    CPU
    Intel(R) Core(TM) i7-1070
    Motherboard
    TUF GAMING B460-PLUS
    Memory
    32 GBytes DDR4-2667 (1333 MHz)
    Graphics Card(s)
    NVIDIA GeForce GT 1030
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    Samsung U32J590UQU
    Screen Resolution
    4k
    Hard Drives
    SYSTEM Win 10 237.22GB SSD Disk 0 238.47GB M2 (mobo)
    DATA Data 931.41GB HD 2.5" Disk 1 931.51GB SATA3
    BACKUPS Backups 2TB HD 3.5" Disk 2 2TB SATA3
    PSU
    CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
    Case
    PCS 3601 CASE
    Cooling
    CoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
    Internet Speed
    57/18 Mbps
    Browser
    Vivaldi
    Antivirus
    Kaspersky Total Security
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