Solved Paid $99.00 for Microsoft Windows 11 Pro, and won't activate on New PC Build.


Been There Twic

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This is a first that I have ran into where a Microsoft Windows DVD Product Key wouldn't activate on a computer.
Just build a full ATX NZXT computer case with MSI Z490-A Pro motherboard, Intel i3-10105T CPU, and all went well until it was time to activate the Product Key. And the message informs me that the P Key is outdated and no longer can be used. This is a first on a new install OEM Windows OS software. Is Microsoft having issues in activation Windows 11?

I have a good install. All updates went ok, just can't get the P Key to activate. Is there a way to "force" the activation or another was to solve the problem? Microsoft wants another $99.oo for another Windows OS DVD.
 

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Winuser

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Where did you buy your key?
 

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    PowerSpec B746
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    Intel Core i7-10700K
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    ASRock Z490 Phantom Gaming 4/ax
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    Windows 11 Dev
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    HP Envy x360 15-ds1083cl
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    AMD Ryzen 7 4700U 2.0GHZ
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    16 MB DDR 4-2666
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Been There Twic

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Bought from a Microsoft retailer, who I have bought about fourteen OS in the past three years in building computers, and never had any trouble with any of the activations. The retailer is checking out the matter and will get back on what and if he should send another OS. He thinks there is error in the download that is making the activation error.
 

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MisterEd

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Microsoft doesn't sell Windows 11 on a DVD so it didn't come from them. There is nothing wrong with someone else making and selling Windows 11 DVDs as long as the keys they are selling with them are valid.

Have you contacted the seller? If they are legitimate they will either refund your money or send you another Windows 11 Pro product key.

BTW, the only thing Microsoft sells directly are digital downloads for Windows 11 Pro for $199.99.
 

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    Windows 11 Home
    Computer type
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    Manufacturer/Model
    ASUS TUF Gaming A15 (2022)
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    AMD Ryzen 7 6800H with Radeon 680M GPU (486MB RAM)
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    Micron DDR5-4800 (2400MHz) 16GB (2 x 8GB)
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    NVIDIA RTX 3060 Laptop (6GB RAM)
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Winuser

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BTW, the only thing Microsoft sells directly are digital downloads for Windows 11 Pro for $199.99.
They also sell the upgrade from Windows Home to Windows Pro through the store.
 

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System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Dev
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy x360 15-ds1083cl
    CPU
    AMD Ryzen 7 4700U 2.0GHZ
    Memory
    16 MB DDR 4-2666
    Graphics card(s)
    AMD Radeon
    Monitor(s) Displays
    15.6"
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    1920x1080
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    PCIe NVMe M.2 512GB
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    Firefox, Edge and Edge Canary
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Winuser

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Bought from a Microsoft retailer, who I have bought about fourteen OS in the past three years in building computers, and never had any trouble with any of the activations. The retailer is checking out the matter and will get back on what and if he should send another OS. He thinks there is error in the download that is making the activation error.
Something tells me that they sold you a MAK key.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Dev
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy x360 15-ds1083cl
    CPU
    AMD Ryzen 7 4700U 2.0GHZ
    Memory
    16 MB DDR 4-2666
    Graphics card(s)
    AMD Radeon
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1920x1080
    Hard Drives
    PCIe NVMe M.2 512GB
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    ESET Internet Security

Been There Twic

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I may have found the culprit why the new computer build couldn't activate. Did some searching on this and here is here is something that flags why...
  • Edition doesn't match
  • Windows edition on the devices listed below don’t match the Windows edition installed on the device you’re using right now.
  • 4c264a76-d656-4bd6-bc11-c2ee041ca040.png

    DESKTOP-TH03DU8Windows 10 Home Gigabyte Technology Co., Ltd

  • I have another Desktop PC with Windows 10 Home OS with a Gigabyte B365M-DS3H motherboard, and it is connected to my router by WiFi source. I'm on the computer with Windows as I write this message on Windows 11 forum. From what I can find, it appears when I tried to activate the Product Key on this PC, the router somehow confused with the wireless setup. Well, at least that maybe the reason.
 

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    Windows 11 Pro

Been There Twic

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After reading some Microsoft reports, when I did the activation by the DVD with the COA product key it was trying to install it on the computer with Windows Home, and that is where you mention it would not work as MAK key.
 

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    Windows 11 Pro

Been There Twic

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The customer in Colorado who I'm building the PC for sent two Crucial 500gb SSD drives. I have several Crucial 500gb drives here that I have used in past years. I could be that I may have installed one of my old Crucial SSD in the new PC. This wouldn't work as I would be installing Windows 11 Pro on a drive with Windows 7 or 10 Home. And that wouldn't be a new device.
 

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    Windows 11 Pro

glasskuter

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One question for you. Was your motherboard brand new? If so, was it in a sealed box? If this mobo had ever been used before, there is a possibility that the UEFI stored a Home version which might have caused a mismatch of versions. I've never seen it to make a difference with a clean install, but weird stuff happens some time.

Something else that might be causing the problem is you say it is an OEM license.

If the license is a valid license, you should be able to use Microsoft's phone activation. If that doesn't work, maybe talking to a MS support rep could work it out. Product activation for Windows – online & support telephone numbers
 

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  • OS
    Windows 11 Pro 22H2 22621.1105
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
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    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
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    500w
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    MT
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    still not telling
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tinmar49

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Here in the UK you have the choice of a DVD or a digital download for W11. I saved money and bought W10 PRO 64 system builder DVD's which have the product key in the pack for the three W11 pc's that Ihave built in the last year, they cost about £100 for the lot. After that the upgrade to W11 is free. The beta pc that I use most frequently was built using W8 and has had the free upgrades, and I was very lucky for Microsoft to allow me to change motherboards when it was on W10 and keep the activation, and even more fortunately, the low end pc was compatible with W11, see in "my computers".
 

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  • OS
    W11 pro beta
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    Athlon 3000G
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    Asrock A320M-HDV r4.0
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    16Gb Crucial DDR4 2400
    Graphics Card(s)
    onboard cpu
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    onboard
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    AOC 27
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    2560-1440
    Hard Drives
    WD black SN750 M2 500Gb
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    500W Seasonic core 80+gold non modular
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    Fractal Design Define R2
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    front 2 x 120mm rear 100mm stock psu
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    100/10
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    Firefox and edge
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    Windows Security and free Malwarebytes
  • Operating System
    W11 pro 64
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 3200G
    Motherboard
    MSI B450M PRO-VDH
    Memory
    2 x 8Gb Corsair Vengeance LPX 3000 DDR4
    Graphics card(s)
    onboard cpu
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    motherboard
    Monitor(s) Displays
    LG
    Screen Resolution
    1920 x 1080
    Hard Drives
    WD Black M2 SN750 500Gb
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    Be Quiet 400 semi modular 80+gold
    Case
    Coolermaster Silencio 650
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    140mm front, 120 rear Akasa Vegas Chroma AM
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    WD plus Malwarebytes free

Been There Twic

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Bought the MSI Intel motherboard direct from them and it was in a sealed bag, with the DVD driver & Utilities disc. The Windows 11 Pro DVD was in a sealed bag with the Product Key covered and had to be scratched off to read. So, both couldn't have been used before I received the items. During the WIN 11 download and at about 82% it stopped for about twenty minutes and a message on monitor read...Cannot connect to the Internet, and WiFi. This may be where my router came in play and used the profile from the other build PC that is running Win Home.

So, here is my plan. Clean (wipe) the two SSD drives and redownload the Win 11 on the PC once more. and see if that will activate
 

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Been There Twic

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What is strange about this install is the computer profile shows both PC's that is running here in this room. One with Windows 10 Home and this new build with Windows 11 Pro.
 

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glasskuter

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Sounds like a plan. If it doesn't activate use the phone procedure above.
 

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System One System Two

  • OS
    Windows 11 Pro 22H2 22621.1105
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

Been There Twic

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This may the first in history of a computer build, where the new PC having in it's profile the other custom build PC with a Gigabyte B365M DS3H WIFI motherboard with a Intel i5-9400F that is connect to a routeran and internet. And showing in the profile also the MSI Z490-A Pro with a i3-10105T cpu.
 

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MisterEd

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Sounds like a plan. If it doesn't activate use the phone procedure above.
@Been There Twic

Use your cell phone if you do phone activation. It should give you the option of sending you text message with an web link. Use that option because if is easier than doing the usual phone activation.

If all else fails then you can always call Microsoft support. Earlier this year I called them when I couldn't get Windows XP Pro to activate even with phone activation. They were very patient and helped me get it activated.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    ASUS TUF Gaming A15 (2022)
    CPU
    AMD Ryzen 7 6800H with Radeon 680M GPU (486MB RAM)
    Memory
    Micron DDR5-4800 (2400MHz) 16GB (2 x 8GB)
    Graphics Card(s)
    NVIDIA RTX 3060 Laptop (6GB RAM)
    Sound Card
    n/a
    Monitor(s) Displays
    15.6-inch
    Screen Resolution
    1920x1080 300Hz
    Hard Drives
    2 x Samsung 980 (1TB M.2 NVME SSD)
    PSU
    n/a
    Mouse
    Wireless Mouse M510
    Internet Speed
    1200Mbps/35Mbps
    Browser
    Firefox
    Antivirus
    Malwarebytes

NavyLCDR

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My head hurts.
 

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    Windows 11
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    PC/Desktop
    Manufacturer/Model
    Homebuilt
    CPU
    AMD Ryzen 7 3800XT
    Motherboard
    ASUS ROG Crosshair VII Hero (WiFi)
    Memory
    32GB
    Graphics Card(s)
    EVGA GeForce GTX 1080 Ti
  • Operating System
    Windows 11 Education
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 7773
    CPU
    Intel i7-8550U
    Memory
    32GB
    Graphics card(s)
    Nvidia Geforce MX150
    Sound Card
    Realtek
    Monitor(s) Displays
    17"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Toshiba 512GB NVMe SSD
    SK Hynix 512GB SATA SSD
    Internet Speed
    Fast!

Been There Twic

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To solve this problem, I called the customer I'm building the computer for. I ask if the SSD(s) he sent were fresh clean ones. His reply was! He may have sent one that wasn't. So, we are back to square one here, and I'm ordering a new motherboard to install in this full tower case. Now the "big question". " can I take the Microsoft Win 11 Pro DVD and use it to install on the new motherboard that didn't get activated, or will it require a new OS?
 

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