PC crashing for unknown reason - please help


Bigsexy022870

Bigsexy022870

Member
Member
Local time
11:06 AM
Posts
6
OS
Windows 11
I got a new Alienware R16 and it has been crashing for seemingly no reason. 2 times i actually was not doing anything and the pc crashed. only once was i gaming. The pc is acting great 99 percent of the time. Temps very low even when gaming. So i am at a loss as to what is going on. Everything is up to date. and I'm not a newb by any means. So any help would be most welcome. I am concerned about the CPU being to blame. I have a 14900F and alienware has yet to release the intel patch.
Windows version 23H2 (OS Build 22631.4112)

V2 file -

ALIENWAREPC-(2024-08-29_12-11-42).zip

drive.google.com drive.google.com
 
Windows Build/Version
Windows version 23H2 (OS Build 22631.4112)

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Alienware R16
    CPU
    Intel Core i9 14900F(50c-60c while gaming)
    Motherboard
    Alienware R16
    Memory
    SK Hynix 32 GB
    Graphics Card(s)
    Nvidia RTX 4080 Super(55c was the max i even seen)
    Sound Card
    Onboard
    Monitor(s) Displays
    Alienware AW3423DWF 34inch
    Screen Resolution
    3440x1440
    Hard Drives
    Lexar M.2 NM790 4TB, Kioxia M.2 1TB
    PSU
    Alienware 1000 Watt
    Case
    Alienware R16
    Cooling
    Alienware Liqiud Cooler
    Keyboard
    Roccat Vulcan 100 Aimo
    Mouse
    Razer Basilisk X Hyperspeed
    Internet Speed
    500mbps Down/25mbps Up
    Browser
    EDGE (Split screen converted me)
    Antivirus
    Windows Defender
New computers should not have hangs, freezes, and BSOD.

Consider contacting Dell for a Return Merchandise Authorization (RMA).




Please perform the following steps:



1) Run Tuneup plus > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com



2) Create a new restore point:

www.elevenforum.com

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...
www.elevenforum.com www.elevenforum.com



3) Uninstall or uninstall and reinstall: (whenever possible reinstall drivers displayed on the Dell website)

a) wfpent8 wfpent8 c:\windows\system32\drivers\wfpent8.sys

b) xtucomponent XTUComponent c:\windows\system32\drivers\iocbios2.sys

c) nvlddmkm nvlddmkm c:\windows\system32\driverstore\filerepository\nvddi.inf_amd64_b1140a14388851ac\nvlddmkm.sys



4) Create a second new restore point:

www.elevenforum.com

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...
www.elevenforum.com www.elevenforum.com





Code: 
Name    NVIDIA GeForce RTX 4080 SUPER
PNP Device ID    PCI\VEN_10DE&DEV_2702&SUBSYS_511D1028&REV_A1\4&105DFA6F&0&0008
Adapter Type    NVIDIA GeForce RTX 4080 SUPER, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 4080 SUPER
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_b1140a14388851ac\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_b1140a14388851ac\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_b1140a14388851ac\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvddi.inf_amd64_b1140a14388851ac\nvldumdx.dll
Driver Version    32.0.15.6094
INF File    oem10.inf (Section055 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVDDI.INF_AMD64_B1140A14388851AC\NVLDDMKM.SYS (32.0.15.6094, 68.52 MB (71,847,448 bytes), 8/20/2024 10:00 AM)


Code: 
wfpent8.sys  Wed Jun 15 12:16:19 2022 (62AA13E3)
iocbios2.sys Fri Jun 16 17:05:53 2023 (648CDCC1)
nvlddmkm.sys Wed Jul 10 12:54:30 2024 (668ECAD6)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I'm not a gamer, but if it were me, I would not do anything to void my warranty on a new machine of that caliber. I would be contacting Alienware warranty support.
You can start here.

I promise you it won't be fun. You'll probably start with a chat where you won't get much help but you have to follow Dell's protocol. Demand to speak with a support agent. You won't get any real help until you do.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 26100.3775
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External drives 512gb Samsung m.2 sata+1tb Kingston m2.nvme+ 4gb Solidigm nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
zbook said:
Consider contacting Dell for a Return Merchandise Authorization (RMA).
Click to expand...

glasskuter said:
I would not do anything to void my warranty on a new machine of that caliber. I would be contacting Alienware warranty support.
Click to expand...


THIS. Have DELL or Alienware, deal with it.



@Bigsexy022870

Welcome to ElevenForum. :-)

I gave you ten reaction points, just for filling out your computer specs.




Here's some things for future reference...


www.elevenforum.com

Quickie Eleven Forum Setup Guide for new Members

Quickie Interface tour... Quickie set up... At the top right, click on your name, then choose "Preferences". Then go through everything on the left side. Quickie navigation... Click Forums and choose a subforum, OR... Click Forums, then New Posts or What's New Ranks, Trophies...
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Macrium Reflect, AOMEI Backupper and Hasleo Backup Suite - GUIDES

How to use backup software... 1. When everything is working perfectly... make a full Windows backup. 2. Then, if something breaks... restore from the latest backup. 3. Then... try "whatever you were doing" a different way. If it still breaks Windows, then... go to step #2. 4. Repeat...
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Windows 11 Tweaks - Leader Board.

These are tweaks I've seen asked for... many times. They are collected here for easy access. All of these and more can be found in the Eleven Forum Tutorials section. Make sure to read the "notes" in the various tutorials. At the bottom of the first post in all the "tutorials", there are...
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My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦26100.3775 ♦♦♦♦♦♦♦24H2 ♦♦♦non-Insider
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 5002)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 15 years?
Thanks for the help. i guess i will call alienware and see where that gets me. thanks again
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Alienware R16
    CPU
    Intel Core i9 14900F(50c-60c while gaming)
    Motherboard
    Alienware R16
    Memory
    SK Hynix 32 GB
    Graphics Card(s)
    Nvidia RTX 4080 Super(55c was the max i even seen)
    Sound Card
    Onboard
    Monitor(s) Displays
    Alienware AW3423DWF 34inch
    Screen Resolution
    3440x1440
    Hard Drives
    Lexar M.2 NM790 4TB, Kioxia M.2 1TB
    PSU
    Alienware 1000 Watt
    Case
    Alienware R16
    Cooling
    Alienware Liqiud Cooler
    Keyboard
    Roccat Vulcan 100 Aimo
    Mouse
    Razer Basilisk X Hyperspeed
    Internet Speed
    500mbps Down/25mbps Up
    Browser
    EDGE (Split screen converted me)
    Antivirus
    Windows Defender
They may ask that you:

a) run their hardware diagnostics
b) backup files the perform a factory reset
etc.

Make sure that you start with a computer that does not have recurrent hangs or freezes.

And make sure that there are no unexpected shutdowns and restarts with or without BSOD.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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