Solved Pc Health Check says incompatible processor incorrectly.


tinmar49

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My new build intended to run W11 was first run yesterday with W10 PRO 64 and activated with my MS account. All the updates were carried out but when I ran Pc Health Check, the processor failed. The cpu is an Athlon 3000G which is certainly on the list of compatible processors. I have just updated the BIOS to the latest on the Gigabyte A320M-H motherboard without any success. As it is, Microsoft are not ever going to offer the update, so I might have to use the ISO of W11 that I have, which I used on my second (listed) machine rather than wait for the offer to turn up.
Has anyone heard of a cpu being removed from the list of compatible processors?
 

My Computers

System One System Two

  • OS
    W11 pro beta
    Computer type
    PC/Desktop
    CPU
    Athlon 3000G
    Motherboard
    Asrock A320M-HDV r4.0
    Memory
    16Gb Crucial DDR4 2400
    Graphics Card(s)
    onboard cpu
    Sound Card
    onboard
    Monitor(s) Displays
    AOC 27
    Screen Resolution
    2560-1440
    Hard Drives
    WD black SN750 M2 500Gb
    PSU
    500W Seasonic core 80+gold non modular
    Case
    Fractal Design Define R2
    Cooling
    front 2 x 120mm rear 100mm stock psu
    Internet Speed
    100/10
    Browser
    Firefox and edge
    Antivirus
    Windows Security and free Malwarebytes
  • Operating System
    W11 pro 64
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 3200G
    Motherboard
    MSI B450M PRO-VDH
    Memory
    2 x 8Gb Corsair Vengeance LPX 3000 DDR4
    Graphics card(s)
    onboard cpu
    Sound Card
    motherboard
    Monitor(s) Displays
    LG
    Screen Resolution
    1920 x 1080
    Hard Drives
    WD Black M2 SN750 500Gb
    PSU
    Be Quiet 400 semi modular 80+gold
    Case
    Coolermaster Silencio 650
    Cooling
    140mm front, 120 rear Akasa Vegas Chroma AM
    Internet Speed
    100/10
    Browser
    edge/Firefox
    Antivirus
    WD plus Malwarebytes free

The-Hive

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It is on the list, I would look for a more up to date list to see if it's on there
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Sound Card
    Nvidia HD
    Screen Resolution
    1920x1080
    Hard Drives
    C: Samsung 2TB P981A
    D: Samsung 2TB 970 Evo
    Case
    Dark side of the moon
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer AX1650i Wi-Fi Network Adaptor
    Alienware Z01G Graphic Amplifier
    Tobii Eye Tracker
  • Operating System
    Dual Boot Windows 11 Pro / Windows 11 Pro Dev build
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
    Screen Resolution
    1920 x 1080
    Hard Drives
    512Gb SSD
    WD 2GB EXT
    Browser
    Chrome
    Antivirus
    Norton

Bree

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Has anyone heard of a cpu being removed from the list of compatible processors?
No, and your Athlon 3000G is still on the latest version of the list dated 2nd December.

It's more likely that the PC Health app has it missing from its list of supported processors. This would be a bug in the PC Health app, but that won't stop you getting Windows 11.

As it is, Microsoft are not ever going to offer the update...
No, that's not true. The checks Windows Update makes for W11 compatibility are completely independent of the PC Health app and has it's own set of criteria.

If Windows Update has run its check then you should see the results in Settings > Windows Update. If you see nothing at all about Windows 11 in Windows Update then it doesn't mean you won't get W11, it just means Windows hasn't yet got round to testing your system for compatibility. A failure to meet specs looks like this:

Win11 - this PC does not meet specs.PNG

There is a similar notice with a green tick if it does meet the specs, but it's not your turn yet in the phased rollout. That one says:

Great news - your PC meets the minimum system requirements for Windows 11.
Specific timing for when it will be offered can vary as we get it ready for you"

This one means the PC is up to spec, but you need to wait for it to be offered. When it is, you should see this:

view
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB Samsung EVO 870 SSD
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, supported device running Windows 11 Pro.

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 4GB RAM, 128GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro 22H2 Insider Beta as a native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 128GB NVMe ssd, supported device running Windows 11 Pro.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    i5 M 520
    Motherboard
    0T6M8G
    Memory
    4GB
    Screen Resolution
    1366x768
    Hard Drives
    500GB HDD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround. In-place upgrade to 22H2 using ISO and a workaround.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, supported device running Windows 11 Pro.

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 4GB RAM, 128GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro 22H2 Insider Beta as a native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 128GB NVMe ssd, supported device running Windows 11 Pro.

tinmar49

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I have been into the BIOS to check up on ftpm, TPM and secure boot which are all enabled, but something I have done has truely messed up the BIOS. By magic the BIOS is now booting automatically and when trying to exit to Windows will not shut. I have removed the passwords that I had setup, set optimised defaults and even tried resetting the BIOS with the jumpers and even removing the battery, but no luck.
Now that secure boot has been enabled, there is no way to disable it.
 
Last edited:

My Computers

System One System Two

  • OS
    W11 pro beta
    Computer type
    PC/Desktop
    CPU
    Athlon 3000G
    Motherboard
    Asrock A320M-HDV r4.0
    Memory
    16Gb Crucial DDR4 2400
    Graphics Card(s)
    onboard cpu
    Sound Card
    onboard
    Monitor(s) Displays
    AOC 27
    Screen Resolution
    2560-1440
    Hard Drives
    WD black SN750 M2 500Gb
    PSU
    500W Seasonic core 80+gold non modular
    Case
    Fractal Design Define R2
    Cooling
    front 2 x 120mm rear 100mm stock psu
    Internet Speed
    100/10
    Browser
    Firefox and edge
    Antivirus
    Windows Security and free Malwarebytes
  • Operating System
    W11 pro 64
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 3200G
    Motherboard
    MSI B450M PRO-VDH
    Memory
    2 x 8Gb Corsair Vengeance LPX 3000 DDR4
    Graphics card(s)
    onboard cpu
    Sound Card
    motherboard
    Monitor(s) Displays
    LG
    Screen Resolution
    1920 x 1080
    Hard Drives
    WD Black M2 SN750 500Gb
    PSU
    Be Quiet 400 semi modular 80+gold
    Case
    Coolermaster Silencio 650
    Cooling
    140mm front, 120 rear Akasa Vegas Chroma AM
    Internet Speed
    100/10
    Browser
    edge/Firefox
    Antivirus
    WD plus Malwarebytes free

unifex

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Windows 10
I do not see why would you bother with the Check app. Just install Windows 11 and be done with it. That's what I did anyway.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    CPU
    i5-10600K
    Motherboard
    Asus Rog Strix Z490-A Gaming
    Memory
    16 GB
    Graphics Card(s)
    GeForce GTX 1650
    Monitor(s) Displays
    Samsung U32J59x 32" 4K
    Screen Resolution
    3840x2160

tinmar49

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W11 pro beta
I have sorted out the secure boot with forum help from Navy LCDR and reinstalled W10 and everything is good except for the Athlon 3000G still being flagged as unsuitable. I have a DVD of W11 to hand and will be performing a clean install. This pc that I am using now has an Athlon 3000G and was upgraded via the dev channel and then changed to beta.
Update, I performed a clean install with a DVD of W11 on Christmas day and activated it via my Microsoft account, and everything is ok, no problems with the 3000G at all.
 
Last edited:

My Computers

System One System Two

  • OS
    W11 pro beta
    Computer type
    PC/Desktop
    CPU
    Athlon 3000G
    Motherboard
    Asrock A320M-HDV r4.0
    Memory
    16Gb Crucial DDR4 2400
    Graphics Card(s)
    onboard cpu
    Sound Card
    onboard
    Monitor(s) Displays
    AOC 27
    Screen Resolution
    2560-1440
    Hard Drives
    WD black SN750 M2 500Gb
    PSU
    500W Seasonic core 80+gold non modular
    Case
    Fractal Design Define R2
    Cooling
    front 2 x 120mm rear 100mm stock psu
    Internet Speed
    100/10
    Browser
    Firefox and edge
    Antivirus
    Windows Security and free Malwarebytes
  • Operating System
    W11 pro 64
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 3200G
    Motherboard
    MSI B450M PRO-VDH
    Memory
    2 x 8Gb Corsair Vengeance LPX 3000 DDR4
    Graphics card(s)
    onboard cpu
    Sound Card
    motherboard
    Monitor(s) Displays
    LG
    Screen Resolution
    1920 x 1080
    Hard Drives
    WD Black M2 SN750 500Gb
    PSU
    Be Quiet 400 semi modular 80+gold
    Case
    Coolermaster Silencio 650
    Cooling
    140mm front, 120 rear Akasa Vegas Chroma AM
    Internet Speed
    100/10
    Browser
    edge/Firefox
    Antivirus
    WD plus Malwarebytes free

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