PC Health check says incompatible processor

captjoe777

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I ran the PC Health Check on my Surface Pro and it says my processor is not on the list; however, my processor IS on the list....I have this...Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50 GHz. I just updated to Win 10 Pro 21H1, restarted the Surface and ran the Health Check again. Still says my processor isn't right.

Thanks!!
 

My Computer

System One

  • Operating System
    Windows 10 version 21H1
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50 GHz
    Memory
    4.00 GB
    Screen Resolution
    2736 x 1824

BunnyJ

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Hi and welcome to the forum

A i5-6300U not compatible.. only a handful of 7th gen and higher Intel processors or considered compatible
Here's the full list
 

My Computer

System One

  • Operating System
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banna Junior 7K - X Series
    CPU
    Ryzen 7 2700X
    Motherboard
    Asus Crosshair VII Hero, X470
    Memory
    Gskill 32GB, 16GBX2 PC3000
    Graphics Card(s)
    GeForce GTX TITAN X 12GB
    Sound Card
    On motherboard
    Monitor(s) Displays
    Viotek 32" Curved, ViewSonic 27"
    Screen Resolution
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    Hard Drives
    Primary Samsung 256 SSD
    PSU
    EVGA BQ 700w 80+ Bronze
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    NZXT 510
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    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 240.78 mbps Upload: 12.02 mbps Ping: 15ms
    Browser
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    Antivirus
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iko22

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Hi and Welcome to Eleven Forums

Which page were you referring to, when you say you've seen the i5-6300U is compatible?
Because the Windows 10 Pro 21H1 page says it is compatible. However the Windows 11 page does not feature this processor - meaning the processor is compatible with Windows 10 21H1 but not Windows 11 ... Sorry.
 

My Computer

System One

  • Operating System
    Windows 10
    CPU
    TBA
    Motherboard
    TBA

captjoe777

New member
Thread Starter
Local time
8:20 AM
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Hi and welcome to the forum

A i5-6300U not compatible.. only a handful of 7th gen and higher Intel processors or considered compatible
Here's the full list
My bad...I clicked on the Windows 10 list thinking I should click on what my processor currently is...when I went back and paid more attention I discovered my error...

THANK you for the quick reply!

Joe
 

My Computer

System One

  • Operating System
    Windows 10 version 21H1
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50 GHz
    Memory
    4.00 GB
    Screen Resolution
    2736 x 1824

Birk

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21

My Computer

System One

  • Operating System
    Win0, Soon Win11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom build
    CPU
    Intel i7 8700 @ 3.20 GHz
    Motherboard
    Asus B360-M
    Memory
    16 GB
    Graphics Card(s)
    none
    Sound Card
    none
    Monitor(s) Displays
    Primary: LG 4K; Secondary: Dell U2412M
    Screen Resolution
    Primary: 3860 x 2160; Secondary: 1200 x 1920
    Hard Drives
    C: Samsung NVme SSD970 256K
    E: 1 TB HDD
    F: 500K HDD
    W: Samsung SSD 840 128K
    Keyboard
    Logitech Lighted
    Mouse
    Kensington ExpertMouse trackball
    Internet Speed
    500/500
    Browser
    Brave
    Antivirus
    Windows Defender
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