PC log in screen PIN no longer works.


Rich A

Rich A

Member
Local time
6:18 AM
Posts
12
Location
About 2 feet in front of Monitor
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OS
Windows 11 Professional (x64) Version 23H2 (build 22631.3737)
Strange problem? I use a pin # to start up or access three PCs. All have different PINs. I have one PC (an HTPC) that is used for almost everything and is never turned off. Was testing a program involving accessing a remote USB storage device and needed to restart the PC. Normally when it boots up I have a nice looking background screen where it asks for the PIN #. But this time the screen was the stock plain old windows background and I got this message when I entered my PIN.
"Something happened and your PIN isn't available". I tried a password but that also said, "Incorrect user or Password". I checked my Microsoft account and all the other PCs are okay.

PC boots okay, but I can't get past the Windows 11 log in screen. When I try to use the "reset your Pin" option it pops up a note that says I need to get an app from the store for that. ?? Just wondering what I can do when I can't get past the log in screen. Do I need to log into one of the other PCs and download an "app" from the MS store and then how do I get to installed to a pretty much dead PC ?
 
Windows Build/Version
I think the PC version on my profile here is old and not the same. It's a one year old Intel I5 ? windows 11 Pro last updated a week ago

My Computer

System One

  • OS
    Windows 11 Professional (x64) Version 23H2 (build 22631.3737)
    Computer type
    PC/Desktop
    Manufacturer/Model
    BeeLink Mini PC SEi 8
    CPU
    Intel i5-8259U
    Motherboard
    Board: AZW SEi UEFI: American Megatrends Inc. 5.13 03/01/2022
    Memory
    16 GB
    Graphics Card(s)
    Intel(R) Iris(R) Plus Graphics 655 [Display adapter]
    Sound Card
    1- Intel(R) Display Audio 2 - USB PnP Sound Device
    Monitor(s) Displays
    1 LG ULTRAFINE [Monitor] (27.2" 4k HDMI 2 - LG 27" HD TV
    Screen Resolution
    1 - 3840 x 2160 2 - 1920 x 1080
    Hard Drives
    1 - CT500P3PSSD8 500.11 GB NVMe
    2 - SPCC 2.5 SSD 512.11 GB SSD
    PSU
    19v @ 3A External
    Case
    Mini - PC
    Cooling
    1 fan internal heat sinked CPU
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    GB
    Browser
    Firefox
    Antivirus
    Windows Defender
Can you see an extra user/admin account bottom left?

IMG_5142.jpeg
 

My Computers

System One System Two

  • OS
    Windows Pro 23H2 Build 22631.4249
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 - 2 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
I ask because if an extra user account was created, you might be trying to log into the wrong account.

If not, there are tutorials in the tutorial section of this forum.
You can reset your pin at the sign in screen: Option Two.

www.elevenforum.com

Reset PIN for Account in Windows 11

This tutorial will show you how to reset the PIN for your account in Windows 11. Windows Hello is a more personal, more secure way to get instant access to your Windows 11 devices using a PIN, facial recognition, or fingerprint. You'll need to set up a PIN as part of setting up fingerprint or...
www.elevenforum.com www.elevenforum.com
 
Last edited:

My Computers

System One System Two

  • OS
    Windows Pro 23H2 Build 22631.4249
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 - 2 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.

My Computer

System One

  • OS
    Windows 11 Home 24H2 26100.2454
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion TP01-2xxx
    CPU
    AMD Ryzen 3 5300G
    Memory
    8gb
    Graphics Card(s)
    Radeon Graphics 4.00GHZ
    Monitor(s) Displays
    ViewSonic
    Keyboard
    HP
    Mouse
    wireless Microsoft
    Browser
    FireFox
    Antivirus
    Avira
antspants said:
Can you see an extra user/admin account bottom left?

View attachment 114917
Click to expand...
Normally I have 2 people listed on the above screen. Me and Admin. But I don't have any users listed since this problem started. The circled area in your screen shot is blank on my screen.

I'll have to take a picture with a camera as nothing on that screen works except the login fields and the bottom right "Off/Sleep/Restart" Icon. I gotta dig out a camera to get a screen shot. But the WinKey +I or "any" other attempt to open anything does nothing. I can go to ANOTHER computer and change the pin or pass easily. But that pin is specific to THAT PC right? The PIN I use on PC #2 and #3 are different than the pin on PC #1. Both your #1 and #2 fixes do nothing on the broken PC. (already tried them) but tried again anyway.
 

My Computer

System One

  • OS
    Windows 11 Professional (x64) Version 23H2 (build 22631.3737)
    Computer type
    PC/Desktop
    Manufacturer/Model
    BeeLink Mini PC SEi 8
    CPU
    Intel i5-8259U
    Motherboard
    Board: AZW SEi UEFI: American Megatrends Inc. 5.13 03/01/2022
    Memory
    16 GB
    Graphics Card(s)
    Intel(R) Iris(R) Plus Graphics 655 [Display adapter]
    Sound Card
    1- Intel(R) Display Audio 2 - USB PnP Sound Device
    Monitor(s) Displays
    1 LG ULTRAFINE [Monitor] (27.2" 4k HDMI 2 - LG 27" HD TV
    Screen Resolution
    1 - 3840 x 2160 2 - 1920 x 1080
    Hard Drives
    1 - CT500P3PSSD8 500.11 GB NVMe
    2 - SPCC 2.5 SSD 512.11 GB SSD
    PSU
    19v @ 3A External
    Case
    Mini - PC
    Cooling
    1 fan internal heat sinked CPU
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    GB
    Browser
    Firefox
    Antivirus
    Windows Defender
Rich A said:
Strange problem? I use a pin # to start up or access three PCs. All have different PINs. I have one PC (an HTPC) that is used for almost everything and is never turned off. Was testing a program involving accessing a remote USB storage device and needed to restart the PC. Normally when it boots up I have a nice looking background screen where it asks for the PIN #. But this time the screen was the stock plain old windows background and I got this message when I entered my PIN.
"Something happened and your PIN isn't available". I tried a password but that also said, "Incorrect user or Password". I checked my Microsoft account and all the other PCs are okay.

PC boots okay, but I can't get past the Windows 11 log in screen. When I try to use the "reset your Pin" option it pops up a note that says I need to get an app from the store for that. ?? Just wondering what I can do when I can't get past the log in screen. Do I need to log into one of the other PCs and download an "app" from the MS store and then how do I get to installed to a pretty much dead PC ?
Click to expand...
And you Restart In To Safe Mode then go to Advansetting s setting's the Then System Restore . try that hold On what you doing b4 it caused the problem .
 

My Computer

System One

  • OS
    Windows 11 x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    BOSGAME
    CPU
    AMD Ryzen 7 5700U with Radeon Graphics
    Memory
    64 GB
    Monitor(s) Displays
    Hisence 100"
    Screen Resolution
    3840x2160
    Internet Speed
    Bell Fiber 8GB DL 8 GB UP Wifi-7
    Browser
    Google Chrome
    Antivirus
    AVG
    Other Info
    SODOLA 8-Port 2.5Gb Switch,8 x 2.5GBASE-T Ports,1X10G SFP+,100Gbps Switching Capacity, Fanless, Metal Plug & Play 2.5G Unmanaged Network Switch S24 Ultra Smartphone Android Tp-link Tri-band Be19000 Wi-fi 7 Gaming Router Archer Ge800 |
    bitEngine 10G Media Converter, 10 Gigabit Copper to 10G Fiber Ethernet, Unmanaged 1x 1G/2.5G/5G/10GBase-T RJ45 to 1x 10GBase-X SFP+ Slot, Support 10G SR/LR SFP+ Module, Single
    SODOLA 10GBase-SR SFP+ Transceiver, 850nm MMF, up to 300 Meters, Compatible with Cisco SFP-10G-SR, Meraki MA-SFP-10GB-SR, Ubiquiti UniFi UF-MM-10G, Fortinet, Mikrotik, Netgear, TP-Link and More

    Don't use the Goggle defualts these servers are FASTER :)
    MANUAL
    DNS SERVER ASSIGNMENT 4.2.2.6 (Unencrypted)
    IPv4 DNS Servers : 9.9.9.9 (Unencrypted)
Rich A said:
I can go to ANOTHER computer and change the pin or pass easily.
Click to expand...

If this is an unknown user account, I don’t know that you can?


This thread may or may not prove useful.

Locked out! Windows 11 will not accept password login, but there is no option to enter Win Hello PIN instead

Win 11 will not allow me to do a password login into my local account. My Password is correct (I get an appropriate error message if I intentionally enter wrong password), but login is rejected as below, with no ability to enter my Windows Hello PIN instead. I know my PIN, but the login screen...
www.elevenforum.com www.elevenforum.com
 
Last edited:

My Computers

System One System Two

  • OS
    Windows Pro 23H2 Build 22631.4249
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 - 2 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
Rich A said:
Was testing a program involving accessing a remote USB storage device and needed to restart the PC
Click to expand...

Can I strongly suggest, before running tests on your OS or on software for your OS, you make a system image 🙏
 

My Computers

System One System Two

  • OS
    Windows Pro 23H2 Build 22631.4249
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 - 2 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
Try deleting NGC folder to reset PIN below video i will show you how to do that.

 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
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