Print jobs stuck frequently


RobertA

Well-known member
Local time
2:23 PM
Posts
19
OS
W11
Hi to all.

I am encountering problems with a HP Deskjet 2875 and a Lenovo all in one PC (connected through USB) and it becomes annoying.

Print jobs are stuck frequently and randomly. Sometimes already at the first page, sometimes after several pages. It prints a few lines and get stuck. Both Office (Word) and PDF files
If I give a new print command it will push out the stuck job and prints again.
Stop and starting the print spooler again is not really solving the problem.

Printer drivers and hardware are up to date
We did a new install of the printer
HP Print and scan doctor says all is OK
Printing from another PC in our home network gives the same problem

I did an internet search for this problem but could not find anything that helps. Any suggestion is welcome.

Regards,
 

My Computers

System One System Two

  • OS
    W11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom build
    CPU
    Intel i7
    Motherboard
    Asus
    Memory
    32Gb
    Graphics Card(s)
    MSI GeForce GTX 1050 TI 4GT
    Monitor(s) Displays
    BenQ
    Hard Drives
    1 x Samsung SSD
    4 x External Seagate HDD
    Browser
    Chrome
    Antivirus
    Malwarebytes
  • Operating System
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ideacentre AIO 3 2441AP7
    CPU
    i5 1240p
    Motherboard
    Lenovo ideacentre AIO 3 2441AP7
    Memory
    16Gb
    Graphics card(s)
    Intel Iris
    Screen Resolution
    1920 - 1080
    Hard Drives
    Intel & Samsung
    Browser
    Chrome
    Antivirus
    Malwarebytes
Have you considered connecting it using WiFi? I had a Brother Color laser printer that was flaky on USB, but it works fine using Ethernet or WiFi.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2, Build 26100.4351, Experience Pack 1000.26100.107.0
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14500
    Motherboard
    Gigabyte B760M G P WIFI
    Memory
    64GB DDR4
    Graphics Card(s)
    GeForce RTX 4060
    Sound Card
    Chipset Realtek
    Monitor(s) Displays
    LG 45" Ultragear, Acer 24" 1080p
    Screen Resolution
    5120x1440, 1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 3D NAND NVMe M.2 SSD (O/S)
    Silicon Power 2TB US75 Nvme PCIe Gen4 M.2 2280 SSD (backup)
    Crucial BX500 2TB 3D NAND (2nd backup)
    External off-line backup Drives: 2 NVMe 4TB drives in external enclosures
    PSU
    Thermaltake Toughpower GF3 750W
    Case
    LIAN LI LANCOOL 216 E-ATX PC Case
    Cooling
    Lots of fans!
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Security
  • Operating System
    Windows 11 Pro 24H2, Build 26100.4351 Experience Pack 1000.26100.107.0
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14400
    Motherboard
    Gigabyte B760M DS3H AX
    Memory
    32GB DDR5
    Graphics card(s)
    Intel 700 Embedded GPU
    Sound Card
    Realtek Embedded
    Monitor(s) Displays
    27" HP 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 eD NAND PCIe SSD
    Samsung EVO 990 2TB NVMe Gen4 SSD
    Samsung 2TB SATA SSD
    PSU
    Thermaltake Smart BM3 650W
    Case
    Okinos Micro ATX Case
    Cooling
    Fans
    Mouse
    Logitech G305
    Keyboard
    Microsoft Comfort Curve 2000
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Security
Yes, that's worth trying. Connected the printer to another USB computer port now, and let's see
 

My Computers

System One System Two

  • OS
    W11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom build
    CPU
    Intel i7
    Motherboard
    Asus
    Memory
    32Gb
    Graphics Card(s)
    MSI GeForce GTX 1050 TI 4GT
    Monitor(s) Displays
    BenQ
    Hard Drives
    1 x Samsung SSD
    4 x External Seagate HDD
    Browser
    Chrome
    Antivirus
    Malwarebytes
  • Operating System
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ideacentre AIO 3 2441AP7
    CPU
    i5 1240p
    Motherboard
    Lenovo ideacentre AIO 3 2441AP7
    Memory
    16Gb
    Graphics card(s)
    Intel Iris
    Screen Resolution
    1920 - 1080
    Hard Drives
    Intel & Samsung
    Browser
    Chrome
    Antivirus
    Malwarebytes

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