Printer doesn't have the option to print in colour since windows 11 update

danistop

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My Epson printer doesn't have the option to print in colour since I made the change to Windows 11. When I enter to printer preferences I only get the option to print in Greyscale and Monochrome (see attached picture). If I remove the printer and add it back the colour option appears(see 2nd picture). But after a restart, the option disappears again. Any thoughts on what's causing this issue?
 
Windows Build/Version
Windows 11/21h2

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TraderGary

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Try going to the Epson website and downloading the latest driver for your printer.
 

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Slavic

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Try to restart Print Spooler service and the printer itself (reset or power off/on). Sometimes it helps, not sure about your case, but you can try anyway. Also you can connect printer to another port.
 

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spapakons

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The two different screenshots (the first with blue background, the second plain) suggest a different printer driver. Apparently there is a "newer" driver in Windows Update which doesn't support color and which replaces your official Epson driver after restart. To prevent that you must block (hide) this driver with Windows Update Show/Hide tool. I would also hide any other driver update just in case. See this Tenforums thread: Hide or Show Windows Updates in Windows 10 Yes, the tool works in all Windows 10 builds and also in Windows 11, I tested it myself.
 

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Dru2

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Apparently there is a "newer" driver in Windows Update which doesn't support color and which replaces your official Epson driver after restart.
I've no idea where this is coming from but not true.

And, I'm running two Epson Printers (Epson Stylus Pro 3880, and an Epson XP-960) under Windows 11 Pro RTM, and their drivers have never been "replaced" by Microsoft. Additionally, Microsoft doesn't own Epson so they wouldn't be providing driver updates.

@danistop, where'd you get that printer cause I can't find it on Epson's site - "XP-422 423 425 Series". It that the correct model number?

 

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spapakons

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Windows Update provides either generic drivers provided by Microsoft or official drivers by the manufacturer. Official drivers usually have less or none incompatibilities than Microsoft drivers and provide more features. Unfortunately there is no guaranty the driver provided is official and that is the latest. That's why I always recommend to download the latest official driver directly from manufacturer's site and use Windows Update only as a last resort. Been there, done that. I would better install an official Windows 7 or even Vista driver (if Windows 8/10/11 driver is not available) than a generic feature-clipped Microsoft driver. I think you get the idea.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 64-bit (build 22000.282)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
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    1
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    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
  • Operating System
    Windows 11 Pro v21H2 (build 22000.438)
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    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
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    Asus GT620-1GD3 (nVidia GeForce GT 620 1GB DDR3)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
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    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
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    Microsoft Edge, Mozilla Firefox
    Antivirus
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Dru2

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Windows Update provides either generic drivers provided by Microsoft or official drivers by the manufacturer. Official drivers usually have less or none incompatibilities than Microsoft drivers and provide more features.
I'm aware of how drivers are provided by both Microsoft and vendors. Also, aware you should get the driver from the vendor.

That said, I'll await any further responses from the OP on this issue.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 (22000.348)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
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    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
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    Logitech MX Master 2S
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    180mb upload. 11mb Download
    Browser
    Edge Chromium
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    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev build 22454.1000
    Computer type
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    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
    PSU
    laptop
    Case
    laptop
    Cooling
    Laptop cooling
    Mouse
    Logitech MX Anywhere 2S
    Keyboard
    Laptop
    Internet Speed
    100MB
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