Random BSOD several times a day


alexsycr

Member
Local time
4:11 AM
Posts
18
OS
Windows 11 Pro Version 23H2 Build 22631.3593 Windows Feature Experience Pack 1000.22700.1003.0
Hello everyone,

I hope you can help me fix my work computer. Issue started on Sunday, May 5th, it began restarting randomly several times a day during different basic tasks (web browsing, opening programs or even just being idle) every time with a BSOD. Event viewer shows a recurrent error before each BSOD: "The server {8CFC164F-4BE5-4FDD-94E9-E2AF73ED4A19} did not register with DCOM within the required timeout." Event ID: 10010.

I have looked for solutions from different sources including:

Redirecting

Redirecting

6 Ways to Fix The Server Did Not Register with DCOM Error - MiniTool Partition Wizard

https://learn.microsoft.com/en-us/answers/questions/1376716/blue-screen-of-death-event-id-10010

This is what I have done so far:

1. Reset PC (Advanced menu, resetting to factory settings)
2. Setting DCOM configuration to default and disable fast boot. Everything set to Automatic start (delayed).
3. Uninstalled Windows Web Experience Pack via PowerShell
4. Created RpcLocatorTimeout DWORD entry on Microsoft/OLE
5. Power cycle and made sure issue was not peripheral related by unplugging all of them

Windows 11 Pro Version is 23H2 (OS Build 22631.3593). PC is fully updated.

V2Logs are located here and on this post.

Please help
Thanks.
 
Windows Build/Version
Windows 11 Pro Version is 23H2 (OS Build 22631.3593)

Attachments

  • BSCR002-(2024-05-16_10-13-15).zip
    1 MB · Views: 4

My Computer

System One

  • OS
    Windows 11 Pro Version 23H2 Build 22631.3593 Windows Feature Experience Pack 1000.22700.1003.0
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 7 Slim Model 82K8
    CPU
    AMD Ryzen 7 5800H with Radeon Graphics 3.20
    Memory
    16384MB RAM
    Graphics Card(s)
    NVIDIA GeFORCE RTX 3060
    Sound Card
    Realtek Audio RTKVHD64.sys
    Monitor(s) Displays
    Dell 15"
    Screen Resolution
    1920x1080
    Hard Drives
    MSI M470 1TB
    Mouse
    Redragon MX602-KS
    Internet Speed
    100 mbps
    Browser
    Chrome-Edge-Forefox
    Antivirus
    Windows Defender
Please perform the following steps:


1) Run Tuneup plus > post a share link






2) Create a new restore point




3) Run Sea Tools Long Generic test > post a share link





4) Run HD Tune > post a share link
(free or trial version)
a) health
b) benchmark
c) full error scan



5) Run Memtest86+ for 8 or more passes > take pictures > post a share link






6) The BIOS Version/Date LENOVO HACN40WW, 12/8/2022

Upgrade the BIOS: 40WW > 43WW
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Please perform the following steps:


1) Run Tuneup plus > post a share link






2) Create a new restore point




3) Run Sea Tools Long Generic test > post a share link





4) Run HD Tune > post a share link
(free or trial version)
a) health
b) benchmark
c) full error scan



5) Run Memtest86+ for 8 or more passes > take pictures > post a share link






6) The BIOS Version/Date LENOVO HACN40WW, 12/8/2022

Upgrade the BIOS: 40WW > 43WW

Hi @zbook,

Thanks for the reply and apologies for the delay in my response.

After updating the bios to version 43WW I was able to work a couple of days (Thursday, Friday and even Monday) without issues and I thought the issue was resolved however, BSOD returned today with the difference that the computer got stuck on the error message (usually it just pops on and off rapidly and the PC restarts by itself).

I´m including the requested screenshots with the results of the troubleshooting steps suggested along with a copy of the Event viewer logs for last Saturday and Today´s BSOD events which I think would be handy for your analysis.

I´m running out of options here as I´ve already tried several other things including disabling Fast/Secure boot, Fast Startup, Automatic updates among others.

Your help is highly appreciated it.


Thanks.
1. TuneUp Report: Tuneup.log
2. System restore screenshot: System Restore Enabled.png
3. Working on it..
4. HD Tune:

a) health HDTune 2 18-05-2024_08-19-28-AM.png
b) benchmark HD Tune 1 18-05-2024_08-19-02-AM.png
c) full error scan HDTune 3 18-05-2024_08-19-37-AM.png
5. Memtest + 11 pass: WhatsApp Image 2024-05-21 at 10.58.01 AM.jpeg and WhatsApp Image 2024-05-21 at 10.58.02 AM (1).jpeg
6. Bios updated: WhatsApp Image 2024-05-21 at 10.58.02 AM.jpeg
7. Event Logs: EventViewerEvents05-18-24.evtx and EventViewerEvents05-21-24.evtx
8. BSOD Error: WhatsApp Image 2024-05-21 at 10.58.01 AM (1).jpeg
 

Attachments

  • WhatsApp Image 2024-05-21 at 10.58.02 AM.jpeg
    WhatsApp Image 2024-05-21 at 10.58.02 AM.jpeg
    151.1 KB · Views: 3
  • WhatsApp Image 2024-05-21 at 10.58.02 AM (1).jpeg
    WhatsApp Image 2024-05-21 at 10.58.02 AM (1).jpeg
    190.3 KB · Views: 4
  • WhatsApp Image 2024-05-21 at 10.58.01 AM.jpeg
    WhatsApp Image 2024-05-21 at 10.58.01 AM.jpeg
    153.3 KB · Views: 4
  • WhatsApp Image 2024-05-21 at 10.58.01 AM (1).jpeg
    WhatsApp Image 2024-05-21 at 10.58.01 AM (1).jpeg
    130.9 KB · Views: 5
  • Tuneup.log
    5.9 KB · Views: 3
  • System Restore Enabled.png
    System Restore Enabled.png
    7.6 KB · Views: 5
  • HDTune 3 18-05-2024_08-19-37-AM.png
    HDTune 3 18-05-2024_08-19-37-AM.png
    13.8 KB · Views: 3
  • HDTune 2 18-05-2024_08-19-28-AM.png
    HDTune 2 18-05-2024_08-19-28-AM.png
    14.7 KB · Views: 3
  • HD Tune 1 18-05-2024_08-19-02-AM.png
    HD Tune 1 18-05-2024_08-19-02-AM.png
    20.8 KB · Views: 4

My Computer

System One

  • OS
    Windows 11 Pro Version 23H2 Build 22631.3593 Windows Feature Experience Pack 1000.22700.1003.0
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 7 Slim Model 82K8
    CPU
    AMD Ryzen 7 5800H with Radeon Graphics 3.20
    Memory
    16384MB RAM
    Graphics Card(s)
    NVIDIA GeFORCE RTX 3060
    Sound Card
    Realtek Audio RTKVHD64.sys
    Monitor(s) Displays
    Dell 15"
    Screen Resolution
    1920x1080
    Hard Drives
    MSI M470 1TB
    Mouse
    Redragon MX602-KS
    Internet Speed
    100 mbps
    Browser
    Chrome-Edge-Forefox
    Antivirus
    Windows Defender
Please perform the following steps:


1) Run Tuneup plus > post a share link






2) Create a new restore point




3) Run Sea Tools Long Generic test > post a share link





4) Run HD Tune > post a share link
(free or trial version)
a) health
b) benchmark
c) full error scan



5) Run Memtest86+ for 8 or more passes > take pictures > post a share link






6) The BIOS Version/Date LENOVO HACN40WW, 12/8/2022

Upgrade the BIOS: 40WW > 43WW
Update
3. Seagate Long Generic Test also passed: Seagate Long Generic Test 2024-05-21 120504.png
 

My Computer

System One

  • OS
    Windows 11 Pro Version 23H2 Build 22631.3593 Windows Feature Experience Pack 1000.22700.1003.0
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 7 Slim Model 82K8
    CPU
    AMD Ryzen 7 5800H with Radeon Graphics 3.20
    Memory
    16384MB RAM
    Graphics Card(s)
    NVIDIA GeFORCE RTX 3060
    Sound Card
    Realtek Audio RTKVHD64.sys
    Monitor(s) Displays
    Dell 15"
    Screen Resolution
    1920x1080
    Hard Drives
    MSI M470 1TB
    Mouse
    Redragon MX602-KS
    Internet Speed
    100 mbps
    Browser
    Chrome-Edge-Forefox
    Antivirus
    Windows Defender
Please post a new V2 share link into the newest post.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

Attachments

  • BSCR002-(2024-05-21_20-37-14).zip
    1.1 MB · Views: 2

My Computer

System One

  • OS
    Windows 11 Pro Version 23H2 Build 22631.3593 Windows Feature Experience Pack 1000.22700.1003.0
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 7 Slim Model 82K8
    CPU
    AMD Ryzen 7 5800H with Radeon Graphics 3.20
    Memory
    16384MB RAM
    Graphics Card(s)
    NVIDIA GeFORCE RTX 3060
    Sound Card
    Realtek Audio RTKVHD64.sys
    Monitor(s) Displays
    Dell 15"
    Screen Resolution
    1920x1080
    Hard Drives
    MSI M470 1TB
    Mouse
    Redragon MX602-KS
    Internet Speed
    100 mbps
    Browser
    Chrome-Edge-Forefox
    Antivirus
    Windows Defender
1) Run HD Sentinel (trial version) (results are instantaneous) > post a share link
a) Overview
b) Temperature
c) SMART



2) Run: gather_additional_dump_files > post a share link






3) Make a new restore point




4) Read this link on Windows Driver Verifier (WDV):


Plan to run the tool for 48 hours with various customized test settings.


Start the tool with these settings:

a) test all non-Microsoft drivers
b) test no Microsoft drivers
c) start the testing with the 3 customized tests in the TF link


Each time the tool is restarted if there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.



For any BSOD post a new V2 share link into the newest post.



During the troubleshooting WDV can run continuously in the background until the testing is modified.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
1) Run HD Sentinel (trial version) (results are instantaneous) > post a share link
a) Overview
b) Temperature
c) SMART



2) Run: gather_additional_dump_files > post a share link






3) Make a new restore point




4) Read this link on Windows Driver Verifier (WDV):


Plan to run the tool for 48 hours with various customized test settings.


Start the tool with these settings:

a) test all non-Microsoft drivers
b) test no Microsoft drivers
c) start the testing with the 3 customized tests in the TF link


Each time the tool is restarted if there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.



For any BSOD post a new V2 share link into the newest post.



During the troubleshooting WDV can run continuously in the background until the testing is modified.
Hello again,

During the last 2 weeks after your last reply I was able to work on my computer without major issues, only 1 or 2 BSODs a week so I though they issue was more less resolved, however, yesterday I´ve got several BSOD in a row that interrupted my work and got me worried again since, like I said, this is my work computer and my only way to make ends meet.

Having said that, please find below the results for tests suggested. I also noticed some critical error and errors via Eventviewer so I´m attaching that as well.

Your help is highly appreciated.

Thanks.

1. HD Sentinel
a) Overview HD Sentinel Overview.png
b) Temperature HD Sentinel Temperature.png
c) SMART HD Sentinel SMART.png
2. Additional_dump_files: LiveKernel Reports 2024-06-01 (07-44-04).zip
3. Restore Point: Done
4. WDV: No BSOD so far: CWindowsSystem32verifier querysetti.txt
5. V2: BSCR002-(2024-06-01_07-47-26).zip
5. EventViewer logs for 05/31/2024: EventViewer-05-31-2024.evtx
 

My Computer

System One

  • OS
    Windows 11 Pro Version 23H2 Build 22631.3593 Windows Feature Experience Pack 1000.22700.1003.0
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 7 Slim Model 82K8
    CPU
    AMD Ryzen 7 5800H with Radeon Graphics 3.20
    Memory
    16384MB RAM
    Graphics Card(s)
    NVIDIA GeFORCE RTX 3060
    Sound Card
    Realtek Audio RTKVHD64.sys
    Monitor(s) Displays
    Dell 15"
    Screen Resolution
    1920x1080
    Hard Drives
    MSI M470 1TB
    Mouse
    Redragon MX602-KS
    Internet Speed
    100 mbps
    Browser
    Chrome-Edge-Forefox
    Antivirus
    Windows Defender
Hello again,

During the last 2 weeks after your last reply I was able to work on my computer without major issues, only 1 or 2 BSODs a week so I though they issue was more less resolved, however, yesterday I´ve got several BSOD in a row that interrupted my work and got me worried again since, like I said, this is my work computer and my only way to make ends meet.

Having said that, please find below the results for tests suggested. I also noticed some critical error and errors via Eventviewer so I´m attaching that as well.

Your help is highly appreciated.

Thanks.

1. HD Sentinel
a) Overview HD Sentinel Overview.png
b) Temperature HD Sentinel Temperature.png
c) SMART HD Sentinel SMART.png
2. Additional_dump_files: LiveKernel Reports 2024-06-01 (07-44-04).zip
3. Restore Point: Done
4. WDV: No BSOD so far: CWindowsSystem32verifier querysetti.txt
5. V2: BSCR002-(2024-06-01_07-47-26).zip
5. EventViewer logs for 05/31/2024: EventViewer-05-31-2024.evtx
I´ve just also ran the following:
1. sfc /scannow: Results CBS.log
2. Background Intelligence Transfer Service Troubleshooter: "Service registry is damaged or missing"

Plase advise.
Thanks.
 

My Computer

System One

  • OS
    Windows 11 Pro Version 23H2 Build 22631.3593 Windows Feature Experience Pack 1000.22700.1003.0
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 7 Slim Model 82K8
    CPU
    AMD Ryzen 7 5800H with Radeon Graphics 3.20
    Memory
    16384MB RAM
    Graphics Card(s)
    NVIDIA GeFORCE RTX 3060
    Sound Card
    Realtek Audio RTKVHD64.sys
    Monitor(s) Displays
    Dell 15"
    Screen Resolution
    1920x1080
    Hard Drives
    MSI M470 1TB
    Mouse
    Redragon MX602-KS
    Internet Speed
    100 mbps
    Browser
    Chrome-Edge-Forefox
    Antivirus
    Windows Defender
From the .dmp: The UcmUcsi driver has encountered an error. This is usually indicative of a problem with the UCSI firmware on the platform or device.
Are those bluescreens happening more on days you connect some usb device?

If you have an HP pc, this might be the issue: https://support.hp.com/th-en/document/c06014349
Follow the steps there to disable UCSI
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
The logs reported:

a) Unexpected shutdowns and restarts on:

05/09
05/10
05/11
05/13
05/14
05/15
05/16
05/17
05/18
05/21
05/29
05/31

b) BSODs on

05/09
05/10
05/11
05/13
05/14
05/15
05/16
05/18
05/21
05/29
05/31




Please restart WDV with these customized tests:

Code:
    [ ] 0x00000001 Special pool.
    [ ] 0x00000002 Force IRQL checking.
    [ ] 0x00000008 Pool tracking.
    [ ] 0x00000020 Deadlock detection.
    [ ] 0x00000080 DMA checking.
    [ ] 0x00000100 Security checks.
    [ ] 0x00000800 Miscellaneous checks.
    [ ] 0x00020000 DDI compliance checking.


If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.



For any BSOD post a new V2 share link into the newest post.
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
From the .dmp: The UcmUcsi driver has encountered an error. This is usually indicative of a problem with the UCSI firmware on the platform or device.
Are those bluescreens happening more on days you connect some usb device?

If you have an HP pc, this might be the issue: https://support.hp.com/th-en/document/c06014349
Follow the steps there to disable UCSI
Hi @zbook.,
Thanks for getting back to me so quickly.

I do have several USB devices connected including my mouse, an external ethernet adapter and a multi port adapter for HDMI and SD Card slots, however, my PC is a Lenovo.

Should I still follow the instructions and disable UCSI?
 

My Computer

System One

  • OS
    Windows 11 Pro Version 23H2 Build 22631.3593 Windows Feature Experience Pack 1000.22700.1003.0
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 7 Slim Model 82K8
    CPU
    AMD Ryzen 7 5800H with Radeon Graphics 3.20
    Memory
    16384MB RAM
    Graphics Card(s)
    NVIDIA GeFORCE RTX 3060
    Sound Card
    Realtek Audio RTKVHD64.sys
    Monitor(s) Displays
    Dell 15"
    Screen Resolution
    1920x1080
    Hard Drives
    MSI M470 1TB
    Mouse
    Redragon MX602-KS
    Internet Speed
    100 mbps
    Browser
    Chrome-Edge-Forefox
    Antivirus
    Windows Defender
The logs reported:

a) Unexpected shutdowns and restarts on:

05/09
05/10
05/11
05/13
05/14
05/15
05/16
05/17
05/18
05/21
05/29
05/31

b) BSODs on

05/09
05/10
05/11
05/13
05/14
05/15
05/16
05/18
05/21
05/29
05/31




Please restart WDV with these customized tests:

Code:
    [ ] 0x00000001 Special pool.
    [ ] 0x00000002 Force IRQL checking.
    [ ] 0x00000008 Pool tracking.
    [ ] 0x00000020 Deadlock detection.
    [ ] 0x00000080 DMA checking.
    [ ] 0x00000100 Security checks.
    [ ] 0x00000800 Miscellaneous checks.
    [ ] 0x00020000 DDI compliance checking.


If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.



For any BSOD post a new V2 share link into the newest post.
On it...
 

My Computer

System One

  • OS
    Windows 11 Pro Version 23H2 Build 22631.3593 Windows Feature Experience Pack 1000.22700.1003.0
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 7 Slim Model 82K8
    CPU
    AMD Ryzen 7 5800H with Radeon Graphics 3.20
    Memory
    16384MB RAM
    Graphics Card(s)
    NVIDIA GeFORCE RTX 3060
    Sound Card
    Realtek Audio RTKVHD64.sys
    Monitor(s) Displays
    Dell 15"
    Screen Resolution
    1920x1080
    Hard Drives
    MSI M470 1TB
    Mouse
    Redragon MX602-KS
    Internet Speed
    100 mbps
    Browser
    Chrome-Edge-Forefox
    Antivirus
    Windows Defender
The logs reported:

a) Unexpected shutdowns and restarts on:

05/09
05/10
05/11
05/13
05/14
05/15
05/16
05/17
05/18
05/21
05/29
05/31

b) BSODs on

05/09
05/10
05/11
05/13
05/14
05/15
05/16
05/18
05/21
05/29
05/31




Please restart WDV with these customized tests:

Code:
    [ ] 0x00000001 Special pool.
    [ ] 0x00000002 Force IRQL checking.
    [ ] 0x00000008 Pool tracking.
    [ ] 0x00000020 Deadlock detection.
    [ ] 0x00000080 DMA checking.
    [ ] 0x00000100 Security checks.
    [ ] 0x00000800 Miscellaneous checks.
    [ ] 0x00020000 DDI compliance checking.


If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.



For any BSOD post a new V2 share link into the newest post.
Hi again

As soon as I restarted PC after applying the above mentioned settings to All Non Microsoft Drivers I got this BSOD:

I still went ahead an obtained the verifier output although I guess is not very useful.

Please advise.
 

Attachments

  • CWindowsSystem32verifier querysetti 1236pm UTC-6.txt
    587 bytes · Views: 3
  • WhatsApp Image 2024-06-01 at 12.31.54 PM.jpeg
    WhatsApp Image 2024-06-01 at 12.31.54 PM.jpeg
    129 KB · Views: 3

My Computer

System One

  • OS
    Windows 11 Pro Version 23H2 Build 22631.3593 Windows Feature Experience Pack 1000.22700.1003.0
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 7 Slim Model 82K8
    CPU
    AMD Ryzen 7 5800H with Radeon Graphics 3.20
    Memory
    16384MB RAM
    Graphics Card(s)
    NVIDIA GeFORCE RTX 3060
    Sound Card
    Realtek Audio RTKVHD64.sys
    Monitor(s) Displays
    Dell 15"
    Screen Resolution
    1920x1080
    Hard Drives
    MSI M470 1TB
    Mouse
    Redragon MX602-KS
    Internet Speed
    100 mbps
    Browser
    Chrome-Edge-Forefox
    Antivirus
    Windows Defender
From the .dmp: The UcmUcsi driver has encountered an error. This is usually indicative of a problem with the UCSI firmware on the platform or device.
Are those bluescreens happening more on days you connect some usb device?

If you have an HP pc, this might be the issue: https://support.hp.com/th-en/document/c06014349
Follow the steps there to disable UCSI
As a follow up to my previous question, besides the fact that I´m on a Lenovo Laptop, none of the BSOD I´ve ever received on my PC are related to UcmUcsi.sys.

Just an FYI in case this is of importance.

Thanks
 

My Computer

System One

  • OS
    Windows 11 Pro Version 23H2 Build 22631.3593 Windows Feature Experience Pack 1000.22700.1003.0
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 7 Slim Model 82K8
    CPU
    AMD Ryzen 7 5800H with Radeon Graphics 3.20
    Memory
    16384MB RAM
    Graphics Card(s)
    NVIDIA GeFORCE RTX 3060
    Sound Card
    Realtek Audio RTKVHD64.sys
    Monitor(s) Displays
    Dell 15"
    Screen Resolution
    1920x1080
    Hard Drives
    MSI M470 1TB
    Mouse
    Redragon MX602-KS
    Internet Speed
    100 mbps
    Browser
    Chrome-Edge-Forefox
    Antivirus
    Windows Defender
none of the BSOD I´ve ever received on my PC are related to UcmUcsi.sys.
The error came from the dmp file you uploaded 🤷‍♂️ --> 2. Additional_dump_files: LiveKernel Reports 2024-06-01 (07-44-04).zip
Might want to checkout in the lenovo bios, if it has a setting like those in HP bios. If only for testing purpuse to see if laptop is stable afterwards.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
For any BSOD post a new V2 share link into the newest post.




For HD Sentinel
The first image did not display the left column with the drive > post a new share link

For querysettings data was missing > post share links with unedited results.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
For any BSOD post a new V2 share link into the newest post.




For HD Sentinel
The first image did not display the left column with the drive > post a new share link

For querysettings data was missing > post share links with unedited results.
Hi Zbook,

Please find above the requested info:

Newest V2: BSCR002-(2024-06-01_13-12-59).zip
HD Sentinel Overview full: HD Sentinel Overview.png
Querysettings full: CWindowsSystem32verifier querysetti 1313hrs UTC-6.txt

Thanks.
 

My Computer

System One

  • OS
    Windows 11 Pro Version 23H2 Build 22631.3593 Windows Feature Experience Pack 1000.22700.1003.0
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 7 Slim Model 82K8
    CPU
    AMD Ryzen 7 5800H with Radeon Graphics 3.20
    Memory
    16384MB RAM
    Graphics Card(s)
    NVIDIA GeFORCE RTX 3060
    Sound Card
    Realtek Audio RTKVHD64.sys
    Monitor(s) Displays
    Dell 15"
    Screen Resolution
    1920x1080
    Hard Drives
    MSI M470 1TB
    Mouse
    Redragon MX602-KS
    Internet Speed
    100 mbps
    Browser
    Chrome-Edge-Forefox
    Antivirus
    Windows Defender
1) Please turn off WDV


2) Uninstall:

mtkbtfilterx64 MTK BT Filter Driver c:\windows\system32\drivers\mtkbtfilterx.sys

MediaTek bluetooth driver





3) Create a new restore point



4) Restart WDV with only these customized tests:

Code:
    [ ] 0x00000010 I/O verification.
    [ ] 0x00000200 Force pending I/O requests.
    [ ] 0x00002000 Invariant MDL checking for stack.
    [ ] 0x00004000 Invariant MDL checking for driver.
    [ ] 0x00008000 Power framework delay fuzzing.
    [ ] 0x00010000 Port/miniport interface checking.
    [ ] 0x00040000 Systematic low resources simulation.
    [ ] 0x00080000 DDI compliance checking (additional).
    [ ] 0x00200000 NDIS/WIFI verification.
    [ ] 0x00800000 Kernel synchronization delay fuzzing.
    [ ] 0x01000000 VM switch verification.
    [ ] 0x02000000 Code integrity checks.


If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.



For any BSOD post a new V2 share link into the newest post.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
1) Please turn off WDV


2) Uninstall:

mtkbtfilterx64 MTK BT Filter Driver c:\windows\system32\drivers\mtkbtfilterx.sys

MediaTek bluetooth driver





3) Create a new restore point



4) Restart WDV with only these customized tests:

Code:
    [ ] 0x00000010 I/O verification.
    [ ] 0x00000200 Force pending I/O requests.
    [ ] 0x00002000 Invariant MDL checking for stack.
    [ ] 0x00004000 Invariant MDL checking for driver.
    [ ] 0x00008000 Power framework delay fuzzing.
    [ ] 0x00010000 Port/miniport interface checking.
    [ ] 0x00040000 Systematic low resources simulation.
    [ ] 0x00080000 DDI compliance checking (additional).
    [ ] 0x00200000 NDIS/WIFI verification.
    [ ] 0x00800000 Kernel synchronization delay fuzzing.
    [ ] 0x01000000 VM switch verification.
    [ ] 0x02000000 Code integrity checks.


If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.



For any BSOD post a new V2 share link into the newest post.
Hi Zbook,

Thanks for the assist.

I´ve followed all steps suggested. After uninstalling the Mediatek Driver and restarted WDV, no BSOD was shown and the PC was able to restart normally for a change.

It may be worth noting that the driver is back on Device driver and on the Windows Explorer location even though I selected "attempt to delete driver from PC" while uninstalling.

Also a "Mediatek" entry was shown on WDV even after uninstalling it.

Please find below:


1. Verfier settings: CWindowsSystem32verifier querysetti 2022hrs UTC-6.txt
2. New V2 log: BSCR002-(2024-06-01_20-23-37).zip
3. Driver on Devmngr and Explorer: Mediatek 2024-06-01 202651.png
4. Driver shown on WDV: WDV 2024-06-01 201930.png

Thanks.
 

My Computer

System One

  • OS
    Windows 11 Pro Version 23H2 Build 22631.3593 Windows Feature Experience Pack 1000.22700.1003.0
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Legion 7 Slim Model 82K8
    CPU
    AMD Ryzen 7 5800H with Radeon Graphics 3.20
    Memory
    16384MB RAM
    Graphics Card(s)
    NVIDIA GeFORCE RTX 3060
    Sound Card
    Realtek Audio RTKVHD64.sys
    Monitor(s) Displays
    Dell 15"
    Screen Resolution
    1920x1080
    Hard Drives
    MSI M470 1TB
    Mouse
    Redragon MX602-KS
    Internet Speed
    100 mbps
    Browser
    Chrome-Edge-Forefox
    Antivirus
    Windows Defender
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