Solved Random BSOD


probe7

probe7

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OS
Windows 11
I got one while watching a Youtube video yesterday, a notification toast came out asking if I was having audio problems, then a few seconds later a crash. Also, I went to shut down and the "spinner" just kept rotating, after 3 minutes of not shutting down, it went into a BSOD.

I've had 3 today, not video or sound related.

Note: I was having several BSOD when the computer OS was Windows 10, updating to Windows 11 apparently hasn't helped.
 
Windows Build/Version
AMD Ryzen 5 4500U with Radeon Graphics 2.38 GHz Installed RAM 8.00 GB (7.36 GB usable) System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    AMD Rizen 5
    Memory
    8gb
    Screen Resolution
    1080 UHD
    Hard Drives
    SSD
    Browser
    FF
    Antivirus
    Defender
There were no mini dump files collected and the logs reported problems with their creation.
The steps below should allow finding the misbehaving driver(s).


Please perform the following steps in sequence:

1) Run:

a) https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

b) Gather_additional_dump_files.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.



2) Open administrative command prompt and copy and paste:

Get-AppxPackage Microsoft.SecHealthUI -AllUsers | Reset-AppxPackage
Echo %SystemDrive%
WMIC PageFileSet create name="%SystemDrive%\\pagefile.sys"
shutdown /r

Post images or share links of the commands with results into this thread



3) Uninstall and reinstall the Brave browser


4) Post images or share links of the Wise registry cleaning settings


5) Make a new restore point:
www.elevenforum.com

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...
www.elevenforum.com www.elevenforum.com


6) Run:

a) HD Tune: (free or trial version) (test all drives)

HD Tune website

HD Tune
www.hdtune.com
Post images for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

b) Sea Tools for Windows
www.seagate.com

SeaTools | Seagate US

SeaTools - Quick diagnostic tool that checks the health of your drive.
www.seagate.com
long generic test


7) These tests can be performed overnight: (they also can run simultaneously)
a) HD Tune Full error scan
b) Sea Tools for Windows long generic test


8) Read these links on Windows Driver Verifier (WDV): (Do not use the tool until it is communicated in this thread)

www.tenforums.com

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10
www.tenforums.com www.tenforums.com


Learn the methods to turn off the tool in safe mode using verifier /reset and verifier /bootmode resetonbootfail
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thank you zBook for the recommendations. It seems ever since I ran chkdsk c: /r I haven't had a BSOD, and software loads quicker.

I used "WhoCrashed" to check what may be going on and have attached its report, but the report shows from a few days ago.

I have been using "Hibernate" since buying the computer (a little over a year ago) and have been told that's not a good idea for computers with SSD drive to use Hibernate. So I have turned off Hibernate and will just use Sleep from now on. Not sure if that would cause this.

Can you tell me what you think of the WhoCrashed report? I will uninstall and reinstall Brave as you suggested. I'm going to give this laptop another chance before performing all the steps you mention if you think that's okay.

WhoCrashed report.png
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    AMD Rizen 5
    Memory
    8gb
    Screen Resolution
    1080 UHD
    Hard Drives
    SSD
    Browser
    FF
    Antivirus
    Defender
Whocrashed only runs a basic windbg command on all dump files.
It can find many causes of BSOD with the basic command.

Whocrashed cannot process BSOD that fail to create dump files.

Whocrashed does not process livekerneldumps.

When manually using Windbg, additional commands are run to find the cause of BSOD.

Combining Windbg with WDV typically finds the more challenging causes of BSOD.



The logs were scanned and problems were found.

Troubleshooting steps were displayed in post #2.


Please post a new V2 and maintain them during the thread troubleshooting.

When available post images or share links for the steps / tests in post #2.


Code: 
LastWriteTime         Size (MB) FullName                                                       
-------------         --------- --------                                                       
3/13/2022 2:46:26 PM     897.08 C:\WINDOWS\LiveKernelReports\ResourceTimeout-20220313-1446.dmp 
2/18/2022 5:15:22 PM       0.25 C:\WINDOWS\LiveKernelReports\IBTUSB\IBTUSB-20220218-1415.dmp   
2/19/2022 8:05:52 AM       0.25 C:\WINDOWS\LiveKernelReports\IBTUSB\IBTUSB-20220219-0805.dmp   
2/19/2022 6:17:04 PM       0.25 C:\WINDOWS\LiveKernelReports\IBTUSB\IBTUSB-20220219-1817.dmp   
2/20/2022 8:21:18 AM       0.25 C:\WINDOWS\LiveKernelReports\IBTUSB\IBTUSB-20220220-0821.dmp   
2/23/2022 3:51:02 PM       0.25 C:\WINDOWS\LiveKernelReports\IBTUSB\IBTUSB-20220223-1551.dmp   
2/24/2022 9:14:48 AM       0.25 C:\WINDOWS\LiveKernelReports\IBTUSB\IBTUSB-20220224-0914.dmp   
2/24/2022 12:59:26 PM      0.25 C:\WINDOWS\LiveKernelReports\IBTUSB\IBTUSB-20220224-1259.dmp   
2/25/2022 8:17:33 AM       0.25 C:\WINDOWS\LiveKernelReports\IBTUSB\IBTUSB-20220225-0817.dmp   
2/25/2022 2:28:09 PM       0.25 C:\WINDOWS\LiveKernelReports\IBTUSB\IBTUSB-20220225-1428.dmp   
2/28/2022 8:10:30 AM       0.25 C:\WINDOWS\LiveKernelReports\IBTUSB\IBTUSB-20220228-0810.dmp   
2/28/2022 12:32:24 PM      0.25 C:\WINDOWS\LiveKernelReports\IBTUSB\IBTUSB-20220228-1232.dmp   
2/28/2022 2:05:45 PM       0.25 C:\WINDOWS\LiveKernelReports\IBTUSB\IBTUSB-20220228-1405.dmp   
3/1/2022 9:54:37 AM        0.25 C:\WINDOWS\LiveKernelReports\IBTUSB\IBTUSB-20220301-0954.dmp   
3/1/2022 2:00:27 PM        0.25 C:\WINDOWS\LiveKernelReports\IBTUSB\IBTUSB-20220301-1400.dmp   
3/1/2022 6:36:42 PM        0.25 C:\WINDOWS\LiveKernelReports\IBTUSB\IBTUSB-20220301-1836.dmp   
3/2/2022 6:56:02 PM        0.25 C:\WINDOWS\LiveKernelReports\IBTUSB\IBTUSB-20220302-1856.dmp   
3/3/2022 7:39:15 AM        0.25 C:\WINDOWS\LiveKernelReports\IBTUSB\IBTUSB-20220303-0739.dmp   
3/4/2022 8:24:37 AM        0.25 C:\WINDOWS\LiveKernelReports\IBTUSB\IBTUSB-20220304-0824.dmp   
2/24/2022 1:05:26 PM       0.27 C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20220224-1305.dmp
2/20/2022 7:08:27 AM       0.65 C:\WINDOWS\LiveKernelReports\win32k.sys\win32k.sys-20220220-0708.dmp


Code: 
CrashDumpEnabled     : 1



Code: 
Event[3133]
  Log Name: Application
  Source: Brave-Browser
  Date: 2022-03-08T09:59:33.4310000Z
  Event ID: 256
  Task: Browser Events
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: S-1-5-21-2933593859-3855172861-116895476-1001
  User Name: STATION-BLUE\Robot One
  Computer: STATION-BLUE
  Description:
[1468:10476:0308/095933.431:WARNING:chrome_content_verifier_delegate.cc(218)] Corruption detected in extension odbfpeeihdkbihmopkbjmoonfanlbfcl installed at: C:\Users\Robot One\AppData\Local\BraveSoftware\Brave-Browser\User Data\odbfpeeihdkbihmopkbjmoonfanlbfcl\1.0.36, from webstore: 0, corruption reason: 1, should be repaired: 1, extension location: kExternalPref


Code: 
Event[6085]
  Log Name: System
  Source: volmgr
  Date: 2022-03-15T11:18:38.0890000Z
  Event ID: 161
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: STATION-BLUE
  Description:
Dump file creation failed due to error during dump creation.

Event[6086]
  Log Name: System
  Source: volmgr
  Date: 2022-03-15T11:18:38.1040000Z
  Event ID: 161
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: STATION-BLUE
  Description:
Dump file creation failed due to error during dump creation.


Code: 
Event[5993]
  Log Name: System
  Source: volmgr
  Date: 2022-03-15T10:39:34.6050000Z
  Event ID: 161
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: STATION-BLUE
  Description:
Dump file creation failed due to error during dump creation.

Event[5994]
  Log Name: System
  Source: volmgr
  Date: 2022-03-15T10:39:34.6200000Z
  Event ID: 161
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: STATION-BLUE
  Description:
Dump file creation failed due to error during dump creation.

Code: 
Event[5906]
  Log Name: System
  Source: volmgr
  Date: 2022-03-15T10:35:19.0390000Z
  Event ID: 161
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: STATION-BLUE
  Description:
Dump file creation failed due to error during dump creation.

Event[5907]
  Log Name: System
  Source: volmgr
  Date: 2022-03-15T10:35:19.0390000Z
  Event ID: 161
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: STATION-BLUE
  Description:
Dump file creation failed due to error during dump creation.


Code: 
Windows Error Reporting:
+++ WER0 +++:
Fault bucket 1774143197559489395, type 5
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24)
P2: 4.18.2202.4
P3: TimeOut
P4: 1.1.19000.8
P5: fixed
P6: 6 / 2049+
P7: 5 / not boot
P8:
P9:
P10:


+++ WER1 +++:
Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24)
P2: 4.18.2202.4
P3: TimeOut
P4: 1.1.19000.8
P5: fixed
P6: 6 / 2049+
P7: 5 / not boot
P8:
P9:
P10:


+++ WER2 +++:
Fault bucket 1774143197559489395, type 5
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24)
P2: 4.18.2202.4
P3: TimeOut
P4: 1.1.19000.8
P5: fixed
P6: 6 / 2049+
P7: 5 / not boot
P8:
P9:
P10:


+++ WER3 +++:
Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24)
P2: 4.18.2202.4
P3: TimeOut
P4: 1.1.19000.8
P5: fixed
P6: 6 / 2049+
P7: 5 / not boot
P8:
P9:
P10:


+++ WER4 +++:
Fault bucket 1774143197559489395, type 5
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24)
P2: 4.18.2202.4
P3: TimeOut
P4: 1.1.19000.8
P5: fixed
P6: 6 / 2049+
P7: 5 / not boot
P8:
P9:
P10:


+++ WER5 +++:
Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24)
P2: 4.18.2202.4
P3: TimeOut
P4: 1.1.19000.8
P5: fixed
P6: 6 / 2049+
P7: 5 / not boot
P8:
P9:
P10:


+++ WER6 +++:
Fault bucket 1774143197559489395, type 5
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24)
P2: 4.18.2202.4
P3: TimeOut
P4: 1.1.19000.8
P5: fixed
P6: 6 / 2049+
P7: 5 / not boot
P8:
P9:
P10:


+++ WER7 +++:
Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24)
P2: 4.18.2202.4
P3: TimeOut
P4: 1.1.19000.8
P5: fixed
P6: 6 / 2049+
P7: 5 / not boot
P8:
P9:
P10:


+++ WER8 +++:
Fault bucket 1774143197559489395, type 5
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24)
P2: 4.18.2202.4
P3: TimeOut
P4: 1.1.19000.8
P5: fixed
P6: 6 / 2049+
P7: 5 / not boot
P8:
P9:
P10:


+++ WER9 +++:
Fault bucket , type 0
Event Name: MpTelemetry
Response: Not available
Cab Id: 0

Problem signature:
P1: Microsoft Defender Antivirus (77BDAF73-B396-481F-9042-AD358843EC24)
P2: 4.18.2202.4
P3: TimeOut
P4: 1.1.19000.8
P5: fixed
P6: 6 / 2049+
P7: 5 / not boot
P8:
P9:
P10:


Code: 
Event[999]
  Log Name: System
  Source: disk
  Date: 2022-02-20T10:42:31.4330000Z
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: STATION-BLUE
  Description:
The driver detected a controller error on \Device\Harddisk1\DR1.

Event[1000]
  Log Name: System
  Source: disk
  Date: 2022-02-20T10:42:32.4350000Z
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: STATION-BLUE
  Description:
The driver detected a controller error on \Device\Harddisk1\DR1.

Event[1001]
  Log Name: System
  Source: disk
  Date: 2022-02-20T10:42:33.4510000Z
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: STATION-BLUE
  Description:
The driver detected a controller error on \Device\Harddisk1\DR1.

Code: 
Event[4663]
  Log Name: System
  Source: disk
  Date: 2022-03-13T14:52:54.8060000Z
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: STATION-BLUE
  Description:
The driver detected a controller error on \Device\Harddisk1\DR1.

Event[4664]
  Log Name: System
  Source: disk
  Date: 2022-03-13T14:52:55.8230000Z
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: STATION-BLUE
  Description:
The driver detected a controller error on \Device\Harddisk1\DR1.

Event[4665]
  Log Name: System
  Source: disk
  Date: 2022-03-13T14:52:56.3260000Z
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: STATION-BLUE
  Description:
The driver detected a controller error on \Device\Harddisk1\DR1.
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
@Brink Can you delete this thread? I ended up doing a driver update directly from the AMD website and Intel (my wifi drivers) website. It's been several weeks now with no Stop Errors aka BSOD. So I think that was my problem.

A big thank you directed to zBook for all your help too.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    AMD Rizen 5
    Memory
    8gb
    Screen Resolution
    1080 UHD
    Hard Drives
    SSD
    Browser
    FF
    Antivirus
    Defender
probe7 said:
@Brink Can you delete this thread? I ended up doing a driver update directly from the AMD website and Intel (my wifi drivers) website. It's been several weeks now with no Stop Errors aka BSOD. So I think that was my problem.

A big thank you directed to zBook for all your help too.
Click to expand...

Marked solved. :)
 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom self build
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING (11GB GDDR5X)
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G75 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3 wall mounted
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gbps Download and 35 Mbps Upload
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender and Malwarebytes Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Surface Laptop 7 Copilot+ PC
    CPU
    Snapdragon X Elite (12 core) 3.42 GHz
    Memory
    16 GB LPDDR5x-7467 MHz
    Monitor(s) Displays
    15" HDR
    Screen Resolution
    2496 x 1664
    Hard Drives
    1 TB SSD
    Internet Speed
    Wi-Fi 7 and Bluetooth 5.4
    Browser
    Chrome and Edge
    Antivirus
    Windows Defender
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