Random Crashes on Newly-Built PC -- Seems Caused by Mouse Click?


gbobbitt

Member
Local time
7:13 PM
Posts
1
OS
Windows 11
Hi all, hoping someone will have more insight on my crashes. My PC crashes kind of infrequently and I don't have a reliable way to recreate it. It always seems to happen when I click -- I'm still skeptical that's related but the stack trace in my memory dump seems to back that up:
Code:
STACK_TEXT:
ffffba05`d0d8edf0 ffffc566`07c902d8     : 00000000`00000000 ffffba05`d0d8f120 ffffc566`07aa00c0 00000000`00000000 : win32kfull!PhysicalToLogicalDPIPointWithHitTest+0x12
ffffba05`d0d8ee30 ffffc566`078dc741     : 00000550`00000513 00000550`00000513 ffffba05`d0d8f2b0 ffffc566`0781189b : win32kfull!EditionPhysicalToLogicalDPIPointWithInputDestHint+0x48
ffffba05`d0d8ee60 ffffc566`0784dc6c     : 00000550`00000513 ffffba05`d0d8efe0 ffffc528`4080d000 ffffba05`d0d8f320 : win32kbase!ApiSetEditionPhysicalToLogicalDPIPointWithInputDestHint+0xbd
ffffba05`d0d8eec0 ffffc566`078498c1     : 00000000`00000001 ffffc528`4080d000 ffffba05`d0d8f2c0 fffff803`0fc7ed39 : win32kbase!CMouseProcessor::MouseHitTest+0x328
ffffba05`d0d8f270 ffffc566`078b37aa     : ffffba05`d0d8f520 00000000`00000000 ffffba05`d0d8f520 00000000`00000000 : win32kbase!CMouseProcessor::ProcessMouseMove+0x13d
ffffba05`d0d8f440 ffffc566`0784a0ea     : ffffc528`4080dad0 ffffba05`d0d8f5b0 00000000`00000003 00000000`00000000 : win32kbase!CMouseProcessor::ComputeAndDeliverMouseMove+0xaa
ffffba05`d0d8f4b0 ffffc566`0784c206     : ffffc566`07aaefd0 00000000`00000001 00000000`00000002 00000000`00000004 : win32kbase!CMouseProcessor::ProcessMouseEvent+0x2ee
ffffba05`d0d8f6b0 ffffc566`07bf5f6d     : 00000000`00000000 00000000`00000001 ffffba05`d0d8f7e0 00000000`00000004 : win32kbase!ProcessMouseEvent+0x16
ffffba05`d0d8f6e0 ffffc566`07875283     : 00000000`00000000 00000000`00000000 00000000`00000001 00000000`00000000 : win32kfull!RawInputThread+0x84d
ffffba05`d0d8f850 ffffc566`07875004     : 00000000`00000000 00000000`00000001 00000000`00000020 ffffba05`d0d8fa30 : win32kbase!xxxCreateSystemThreads+0x213
ffffba05`d0d8f970 ffffc566`0846a611     : ffff938e`38fec080 00000000`00000000 00000000`00000000 00000000`00000000 : win32kbase!NtUserCreateSystemThreads+0x144
ffffba05`d0d8fa70 fffff803`0fe28a78     : ffff938e`000003ca 00000000`ffffffff 0000021d`03204a90 00000000`00003538 : win32k!NtUserCreateSystemThreads+0x15
ffffba05`d0d8faa0 00007ffa`fdf18cd4     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
00000024`a8d3fcf8 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffa`fdf18cd4
I'm not very familiar with navigating Windows dumps though. Is it possible that the Windows mouse driver is crashing?

Here's what I've tried without success:
  • Replacing mouse (both that I've used are Bluetooth, if that's helpful)
  • Uninstalling mouse driver and rebooting
  • Updating other drivers (chipset, GPU)
  • Replacing PSU (same type)
  • Performing system restore
  • Memory check and disk check (no issues found)
  • No CPU overclocking
  • Default memory timings
Thanks in advance for any advice!
 
Windows Build/Version
Version 21H2 (OS Build 22000.613)

Attachments

  • GABE_PC-(2022-04-17_09-45-37).zip
    1.4 MB · Views: 1

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 5950x
    Motherboard
    MSI x570 Tomahawk
    Memory
    Corsair Vengeance Pro SL 32GB
    Graphics Card(s)
    RTX 3050
    PSU
    Corsair RM850x (850W)
    Mouse
    Logitech G305

zbook

Well-known member
Power User
VIP
Local time
6:13 PM
Posts
1,230
OS
Windows 10
It's a new hardware build and Windows 11 installation with BSOD.

These were seen in the logs:

a) the use of RAM at speeds higher than the CPU supported speed
b) the use of RAM not on the Qualified Vendor List (QVL)
c) an unsupported Windows 11 installation



For testing purposes:

1) Use RAM on the QVL
2) Reset the BIOS and turn off XMP during the troubleshooting
3) Make free backup images > save the images to another disk drive or the cloud
4) Clean install Windows 10 during the troubleshooting process




 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

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