Random system crashes under load


OverFitter

Member
Local time
4:55 AM
Posts
2
OS
Windows 11
Hello, I experience random system crashes (rarely BSODs, but happened once or twice, usually just kernel power 41) while playing heavy games (especially VR ones). Although, I don't get any crashes with OCCT stress test. Please, help
 
Windows Build/Version
I had these issues on multiple different win builds, rn on 23H2 (22631.3737)

Attachments

  • DESKTOP-CI3UJRA-(2024-06-15_00-35-37).zip
    960.2 KB · Views: 7

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-9700kf
    Motherboard
    Gigabyte Aorus z390 Master
    Memory
    4x Goodram Pro 3600
    Graphics Card(s)
    Gigabyte Aorus 3080
    PSU
    Seasonic Focus Plus Gold 850w
There were no BSOD reported in the 30 day look back collected log files.

There were approximately 6 unexpected shutdowns and restarts.

There were hangs or freezes reported.


Please perform the following steps:


1) Run Tuneup plus > post a share link






2) Create a new restore point




3) The BIOS Version/Date American Megatrends Inc. F11, 11/5/2021

Upgrade the BIOS: F11 > F12




4) Open device manager > click view > click show hidden devices > manually expand all row > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post a share link




5) Uninstall Nvidia GPU drivers using Display Driver Uninstaller (DDU) > reinstall from the Nvidia website







6) If there are continued unexpected shutdowns and restarts then plan to swap test the PSU.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

Attachments

  • Tuneup_log 2024-06-15 at 17-07-48.zip
    15.4 KB · Views: 2

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-9700kf
    Motherboard
    Gigabyte Aorus z390 Master
    Memory
    4x Goodram Pro 3600
    Graphics Card(s)
    Gigabyte Aorus 3080
    PSU
    Seasonic Focus Plus Gold 850w
There were problems with Tuneup plus results.


Code:
Windows Resource Protection found corrupt files but was unable to fix some of them.



1) Find a flash drive that you can format (> or = 8 GB).


2) Create a bootable Windows 11 Media Creation Tool (MCT) (Windows 11 iso):




3) Uninstall any of these installed non-Microsoft software:
a) antivirus
b) firewall
c) drive encryption


4) Detach all non-Windows drives except the new MCT flash drive


5) Place the computer into clean boot:




6) Disconnect from Ethernet and Wifi



7) Perform an in place upgrade repair: (make sure that the computer is not booted to the flash drive)









Code:
Deployment Image Servicing and Management tool
Version: 10.0.22621.2792

Image Version: 10.0.22631.3737
 
Error: 0x800f081f

The source files could not be found.


Code:
2024-06-15 17:05:14, Info                  CSI    0000043a [SR] Repairing file \??\C:\Windows\Web\Screen\\img100.jpg from store
2024-06-15 17:05:27, Info                  CSI    00000491 [SR] Cannot repair member file [l:32]'PresentationFontCache.exe.config' of PresentationCore, version 10.0.22621.607, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2024-06-15 17:05:27, Info                  CSI    00000493 [SR] Cannot repair member file [l:32]'PresentationFontCache.exe.config' of PresentationCore, version 10.0.22621.607, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2024-06-15 17:05:27, Info                  CSI    00000494 [SR] This component was referenced by [l:78]'Package_7_for_KB5037591~31bf3856ad364e35~amd64~~10.0.9241.1.5037591-92_neutral'
2024-06-15 17:05:27, Info                  CSI    00000497 [SR] Could not reproject corrupted file \??\C:\Windows\Microsoft.NET\Framework64\v3.0\WPF\\PresentationFontCache.exe.config; source file in store is also corrupted
2024-06-15 17:06:03, Info                  CSI    00000568 [SR] Cannot repair member file [l:32]'PresentationFontCache.exe.config' of PresentationCore, version 10.0.22621.607, arch x86, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2024-06-15 17:06:03, Info                  CSI    0000056a [SR] Cannot repair member file [l:32]'PresentationFontCache.exe.config' of PresentationCore, version 10.0.22621.607, arch x86, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2024-06-15 17:06:03, Info                  CSI    0000056b [SR] This component was referenced by [l:78]'Package_7_for_KB5037591~31bf3856ad364e35~amd64~~10.0.9241.1.5037591-92_neutral'
2024-06-15 17:06:03, Info                  CSI    0000056e [SR] Could not reproject corrupted file \??\C:\Windows\Microsoft.NET\Framework\v3.0\WPF\\PresentationFontCache.exe.config; source file in store is also corrupted
2024-06-15 17:06:03, Info                  CSI    00000570 [SR] Verifying 28 components
2024-06-15 17:06:03, Info                  CSI    00000573 [SR] Repairing 3 components
2024-06-15 17:06:03, Info                  CSI    00000576 [SR] Cannot repair member file [l:32]'PresentationFontCache.exe.config' of PresentationCore, version 10.0.22621.607, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2024-06-15 17:06:03, Info                  CSI    00000578 [SR] Cannot repair member file [l:32]'PresentationFontCache.exe.config' of PresentationCore, version 10.0.22621.607, arch x86, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2024-06-15 17:06:03, Info                  CSI    0000057a [SR] Cannot repair member file [l:32]'PresentationFontCache.exe.config' of PresentationCore, version 10.0.22621.607, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2024-06-15 17:06:03, Info                  CSI    0000057b [SR] This component was referenced by [l:78]'Package_7_for_KB5037591~31bf3856ad364e35~amd64~~10.0.9241.1.5037591-92_neutral'
2024-06-15 17:06:03, Info                  CSI    0000057e [SR] Could not reproject corrupted file \??\C:\Windows\Microsoft.NET\Framework64\v3.0\WPF\\PresentationFontCache.exe.config; source file in store is also corrupted
2024-06-15 17:06:03, Info                  CSI    00000580 [SR] Repairing file \??\C:\Windows\Web\Screen\\img100.jpg from store
2024-06-15 17:06:03, Info                  CSI    00000582 [SR] Cannot repair member file [l:32]'PresentationFontCache.exe.config' of PresentationCore, version 10.0.22621.607, arch x86, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the store, hash mismatch
2024-06-15 17:06:03, Info                  CSI    00000583 [SR] This component was referenced by [l:78]'Package_7_for_KB5037591~31bf3856ad364e35~amd64~~10.0.9241.1.5037591-92_neutral'
2024-06-15 17:06:03, Info                  CSI    00000586 [SR] Could not reproject corrupted file \??\C:\Windows\Microsoft.NET\Framework\v3.0\WPF\\PresentationFontCache.exe.config; source file in store is also corrupted
2024-06-15 17:06:03, Info                  CSI    00000587 [SR] Repair complete
2024-06-15 17:06:03, Info                  CSI    00000588 [SR] Committing transaction
2024-06-15 17:06:03, Info                  CSI    0000058f [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

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