Realtek -5005 : 0x80070002 error via InstallShield after restore point


certijal

New member
Local time
10:58 AM
Posts
2
OS
Windows 11
Error Code: -5005 : 0x80070002
Error Information:
>\KernelMedia.cpp (95)
>setup.cpp (817)
PAPP:Realtek High Definition Audio Driver
PVENDOR:Realtek Semiconductor Corp.
PGUID:f132af7f-7bca-4ede-8a7c-958108fe7dbc
$21.0.338
@windows 8.1 / Server 2012 R2 Service Pack 0 (9600)
IE Version: 9.11.26100.0

I tried updating the Realtek High Definition Audio Device driver because CCleaner indicated it was outdated. Unable to find a Windows 11 driver, I followed guides suggesting the 64-bit Windows 10 version from Realtek’s website (Realtek). I lost sound from my integrated speakers after updating via Realtek’s install wizard. I attempted to roll back the driver, delete it, and more... nothing worked. I eventually did a system restore to a point before the install but now I get this error on startup. Any help would be appreciated.

Thanks!
 
Windows Build/Version
Windows 11 Home build 10.2.26100

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ASUS ROG Strix G513QR

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Windows 11 Pro 25H2AMD Ryzen™ 7 6800H 3.2-4.7 GHz32 GB DDR5 4800MHz Dual Channel CrucialNVIDIA GeForce RTX™ 3050
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Windows 11 Pro 25H2
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ASUS ROG STRIX G513RC
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AMD Ryzen™ 7 6800H 3.2-4.7 GHz
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I downloaded it but when I attempted to open it, it said "Can not connect to RCP service." I'll troubleshoot this next error and post an update once it's solved to let you know if it also fixed the startup error. Thanks!
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
ASUS ROG Strix G513QR
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