Solved Recurring BSOD while gaming, no dumps collected

HarrisonKr · Aug 25, 2024

I suspect I might have a dying drive, but the only drive reporting any errors is my Hitachi 3tb drive, which only stores media used by plex and downloads. My primary drive, a Samsung 970 NVMe, has the game that most recently crashed (Starfield), but my old Samsung 840 SSD contains most of my games (Cyberpunk 2077, Fallout London). Games that are more GPU intensive seem to crash almost immediately once I leave the menu and launch the game. Games like Minecraft and Terraria seem to take a bit longer. Every BSOD is the same, a Critical_Process_died with no dump collected, regardless of how it's configured.

I recently reinstalled Windows (Pro 23H2, build 22631.4037), again. I suspected that I had a corrupt install, but that doesn't seem to be the case.

I've done the requested log collection shared here: Microsoft OneDrive

Appreciate the help in advance!

zbook · Aug 25, 2024

1) Please run Tuneup plus > post a share link

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums

2) Create a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

3) Run Sea Tools Long generic test > post images or share links

https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/100869623_B.pdf

https://www.seagate.com/content/dam/seagate/migrated-assets/www-content/support-content/downloads/seatools/_shared/downloads/SeaToolsWindowsInstaller.exe

4) Run HD Tune Full error scan (all drives) > post share links (use an older software version as needed for a full error scan)

HD Tune website

HD Tune

www.hdtune.com

5) Please make sure that these are done in sequence on each drive:

a) Full surface or Full error scan

b) Chkdsk /b /v

c) HD Sentinel

6) Run chkdsk /b /v on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

Make sure that the Windows drive runs overnight while sleeping.

C:\WINDOWS\system32>chkdsk /b /v

The type of the file system is NTFS.

Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another

process. Would you like to schedule this volume to be

checked the next time the system restarts? (Y/N)

Type: y

Reboot as necessary.

7) After completing all chkdsk /b /v run: > chkdsk from event > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/317041d1612147952-batch-files-use-bsod-debugging-chkdskfromevent.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

8) Run HD Sentinel (all drives) > take pictures > post images or share links

https://www.hdsentinel.com/]Hard Disk Sentinel - HDD health and temperature monitoring

Overview
Temperature
SMART

HarrisonKr · Aug 26, 2024

Thanks for the quicky reply. I'm working through getting all the results requested, and should be done later this afternoon. I am curious though what kind of 'speed' I should be seeing from HD Tune on my Hitachi HDS723030ALA640. The scanning speed seems to be between the 25MB/s and about 135MB/s, which seems a bit slow given what I'm seeing for reported in synthetic tests. I'm assuming these are the write and read speeds, which I would have hoped for closer to 50 and 150. That drive is 99% plex storage at this point so I don't really care, but it has been painful watching this 3TB slug.

zbook · Aug 26, 2024

HarrisonKr said:
I am curious though what kind of 'speed' I should be seeing from HD Tune on my Hitachi HDS723030ALA640. The scanning speed seems to be between the 25MB/s and about 135MB/s, which seems a bit slow given what I'm seeing for reported in synthetic tests. I'm assuming these are the write and read speeds, which I would have hoped for closer to 50 and 150. That drive is 99% plex storage at this point so I don't really care, but it has been painful watching this 3TB slug.

After the post #2 testing has completed run Crystal disk mark and Crystal disk info.

Crystal disk mark will display read and write speeds.

Crystal disk info will display SMART results.

CrystalDiskMark

About CrystalDiskMark CrystalDiskMark is a simple disk benchmark software. Download Standard Edition Aoi Edition Shizuku Edition System Requirements OS Windows XP/Vista/7/8/8.1/10/11Windows Server 2003/2008/2012/2016/2019/2022 Architecture x86/x64/ARM64 Key Features Important Notice -> FAQ Unit M...

crystalmark.info

CrystalDiskInfo

About CrystalDiskInfo A HDD/SSD utility software which supports a part of USB, Intel RAID and NVMe. Aoi Edition Standard Edition Shizuku Edition Kurei Kei Edition Download System Requirements OS Windows XP/Vista/7/8/8.1/10/11Windows Server 2003/2008/2012/2016/2019/2022 Architecture x86/x64/ARM64...

crystalmark.info

HarrisonKr · Aug 27, 2024

So, I was absolutely floored by how long the scans on my HDD took. I guess it's been a LONG time since I've had to do any sort of scans like that on a drive, and certainly the last time I had, the drives were much smaller (measured in GB, not TB). That drive has been pretty reliable, but I definitely look forward to being able to swap it out with a solid state drive once I can afford to do so.

Being that there's so many screenshots, I've decided to provide links rather than share them in-line.

I've organized everything in a shared folder here if it's easier: Logs on OneDrive

Please run Tuneup plus> post a share link
- Microsoft OneDrive
Create a new restore point: Done
Run Sea Tools Long generic test> post images or share links
- Health - https://1drv.ms/i/c/406130f4f52f08da/EWVcc3GGZtZIjJDgRDfchMMB32orw5kElK21Bie0p3keFA?e=3v0n6G
- Samsung 970 NVMe - https://1drv.ms/i/c/406130f4f52f08da/EYEkFgCzex9PmiLdT5HAiJUB9wc7pDutF8O0sks6Bm762Q?e=QXIAhb
- Samsung 840 SSD - https://1drv.ms/i/c/406130f4f52f08da/EVj5Fv90n_xJjrtdPpP44jUB8u2msWDylo-ujD8TCUiS4Q?e=ayWpKG
- Hitachi HDD - https://1drv.ms/i/c/406130f4f52f08da/ESIYwqaV0pFCsjAkvr657bwBV612j69JCOcgGV_uPgmQTA?e=0E0y7s
Run HD Tune Full error scan (all drives)> post share links (use an older software version as needed for a full error scan)
- Samsung 970 NVMe - https://1drv.ms/i/c/406130f4f52f08da/ESm5YHWfmS5MlZLbWrsifyIBQSkp-iNNxyn9Ps-h4lHMig?e=xVtRCP
- Samsung 840 SSD - https://1drv.ms/i/c/406130f4f52f08da/ERS-FtYgMgdOrzMoF0WedtkBEuWosNqYyxKjxTBwnwJ-KQ?e=8f4aI0
- Hitachi HDD - https://1drv.ms/i/c/406130f4f52f08da/EUc1VwnFUDxEoWG1EKRgWfIBiWa2JJGN4fteHZnZK10A5Q?e=rCkKxo
Run chkdsk /b /v on all drivesusing the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.
- Microsoft OneDrive
Run HD Sentinel (all drives) > take pictures > post images or share links
- Report (HTML) - Microsoft OneDrive
- Samsung 970 NVMe
- Samsung 840 SSD
- Hitachi HDD
CystalDiskInfo
- Hitachi HDD - https://1drv.ms/i/c/406130f4f52f08da/EQUlRmfQAmVNhZJvC6Lkos4BMievJo_28CXxXISPhVxLfw?e=LmFRfn
CrystalDiskMark
- Hitachi HDD - https://1drv.ms/i/c/406130f4f52f08da/EVhANzqHTUtItIk8oi0K2bEBwV6usXUZvs2-bN4T7GbfHQ?e=TtUato

zbook · Aug 27, 2024

1) Second scannow good.

What was the orange circle referring to for Sea Tools Samsung SSD 840?

2) HD Tune trial only tested a portion of the drive.

How come an older or non-trial version was not used for a full error scan?

Post #2
4) Run HD Tune Full error scan (all drives) > post share links (use an older software version as needed for a full error scan)

3) Hitachi HDS723030ALA640

a) HD Sentinel.

There are 10 bad sectors on the disk surface. The contents of these sectors were moved to the spare area.

b) Crystal disk info:

Health status: Caution

4) How come the sequence instructions were not followed?

Post #2
5) Please make sure that these are done in sequence on each drive:

a) Full surface or Full error scan

b) Chkdsk /b /v

c) HD Sentinel

5) Run the above drive tests on G:

For chkdsk run chkdsk /r /v G:

Drive: G:
Free Space: 7.4 GB
Total Space: 104.4 GB
File System: FAT32
Model: n/a

6) Run overnight while sleeping: Hitachi

GSmart Control

GSmartControl

Download GSmartControl for free. Hard disk drive and SSD health inspection tool. GSmartControl is a graphical user interface for smartctl. It allows you to inspect the hard disk and solid-state drive SMART data to determine its health, as well as run various tests on it.

sourceforge.net

GSmartControl · Hard disk drive and SSD health inspection tool

GSmartControl Hard disk drive and SSD health inspection tool GSmartControl is a graphical user interface for smartctl (from smartmontools package),...

gsmartcontrol.shaduri.dev

Click Self-Tests tab > Test type > Extended Self-test > Execute (run overnight)

Copy and paste the results > post a share link

Click Attributes tab > for any entries that are red or pink post share links of the full results window

Code:

2024-08-25 11:50:31, Info                  CSI    00000157 [SR] Repairing file \??\C:\Windows\System32\spool\drivers\x64\3\en-US\\tsprint.dll.mui from store
2024-08-25 11:50:50, Info                  CSI    000001f5 [SR] Verifying 77 components
2024-08-25 11:50:50, Info                  CSI    000001f8 [SR] Repairing 1 components
2024-08-25 11:50:50, Info                  CSI    000001fa [SR] Repairing file \??\C:\Windows\System32\spool\drivers\x64\3\en-US\\tsprint.dll.mui from store
2024-08-25 11:50:50, Info                  CSI    000001fb [SR] Repair complete
2024-08-25 11:50:50, Info                  CSI    000001fc [SR] Committing transaction
2024-08-25 11:50:50, Info                  CSI    00000203 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired

HarrisonKr · Aug 27, 2024

Thanks for the quick response again.

1) Here's the flag from SeaTools:

SeaTools Screenshot 2024-08-27 141212.png

2\3\4) I assumed the scan I did was a full scan, as it took so long to complete, and that the light-grey area was unwritten space. I'll re-do the scan on my 2 SSDs, but I can reproduce the issue with the Hitachi HDD (D) drive disconnected. It doesn't contain any files that are accessed by the games that are crashing.

If I do go back and do the full scans, can I omit the HDD? I can do the chkdsk and sentinel scans again too, just want to make sure they're relevant to perform again. Total time on getting everything done on my 2 SSDs was only a few hours. The HDD alone took me nearly 2 days.

5) Drive G is from Google Drive file streaming, which caches on my Samsung 970

6) Will do.

zbook · Aug 27, 2024

The test findings can be altered by the sequence of the software used.

HD Tune needed to run before ckdsk /b /v

Both HD Tune and ckdsk /b /v needed to run before HD Sentinel.

Run GSmart on all drives (that it can recognize) > see earlier instructions

See if Samsung Magician can run (applicable drives)(supported models):

Samsung Magician Software | Samsung Semiconductor USA

Samsung Magician software is designed to help you manage your Samsung SSD with a simple, intuitive user interface. Download files & find supported models.

semiconductor.samsung.com

Drive Details
Update software /firmware
Diagnostic Scan > full scan
Performance Benchmark
Over Provisioning
Performance Optimization

HarrisonKr · Aug 28, 2024

I got the GSmart Control scan done yesterday. HDTune (old version) is running today on the Hitachi, hopefully sometime tomorrow I'll have the chkdsk scans done and have the remainder of the results for all 3 drives.

Samsung 970 EVO
The drive reports as Unknown and won't produce any scans. The output is below.
GSmart Control Screenshot 2024-08-28 064709.png

GSmart Control_S5H7NC0MB06856A_2024-08-28_0646.txt

Samsung 840 EVO
GSmart Control Screenshot 2024-08-28 064332.png
GSmart Control Screenshot 2024-08-28 064408.png
GSmart Control Screenshot 2024-08-28 064417.png

GSMart Control Samsung_SSD_840_EVO_250GB_S1DBNSAF672259X_2024-08-28_0643.txt

Hitachi
GSmart Control Screenshot 2024-08-28 062849.png
GSmart Control Screenshot 2024-08-28 063036.png
GSmart Control Screenshot 2024-08-28 063001.png

GSmart Control Hitachi_HDS723030ALA640_MK0351YHGXVTWA_2024-08-28_0628.txt

Regarding Samsung Magician, I've tried it in the past, and it always says that my drives are not supported by the diagnostic scan. I've tried it again this morning, and I'm getting the same. This seems weird to me, since they're Samsung drives. Some googling shows that this is actually a pretty common thing though. I've just installed the Samsung NVMe driver and will try again on the next reboot.

zbook · Aug 28, 2024

Back up important data on the Hitachi drive.

Backblaze Drive Stats for 2023

Read the 2023 Drive Stats Report and the latest insights on drive failure from Andy Klein. Read the 2023 Drive Stats Report and the latest insights on drive failure from Andy Klein.

www.backblaze.com

Some saved drive links:

How Long Do Disk Drives Last?

We followed up on our initial drive life study in 2013 with data from over 200,000 disk drives. Read this post to see the latest from our reporting on the life expectancy of the drives in our data centers.

www.backblaze.com

Hard Drive SMART Stats

Backblaze uses only 5 of over 70 SMART stats available to predict drive failure. Why? The dirty little secret, not all SMART stats are created equal...

www.backblaze.com

Are Solid State Drives / SSDs More Reliable Than HDDs?

It's good to know the difference between HDDs and SSDs and understand how the different SSD technologies affect reliability.

www.backblaze.com

HDD vs SSD: What Does the Future for Storage Hold

Customers frequently ask us whether and when we plan to move our cloud backup and data storage to SSDs (Solid-State Drives). That’s not a surprising question considering the many advantages SSDs have over magnetic platter type drives, also known as HDDs (Hard-Disk Drives). So what is in store...

www.backblaze.com

A Look at the Differences Between SSD and HDD

If you’re using a computer with a SATA hard drive, you can see a huge performance increase by switching to an SSD, however HDDs still have their advantages.

www.backblaze.com

Troubleshooting Tips for SSDs

Need help troubleshooting a problematic SSD (Solid State Drive)? Here's a list of problems SSD users commonly run into with suggestions on how to fix them.

www.backblaze.com

How to Upgrade Your Computer: Migrating from HDD to SDD

Replacing your computer's spinning hard drive with a solid-state drive (SSD) makes your computer much faster. Find out how in this guide.

www.backblaze.com

Understanding SSD Endurance

Its simple to think flash is flash, but it's not all created equal. Learn how SSD endurance affects the life expectancy and costs of your enterprise SSD.

blog.westerndigital.com

For BSOD post a new V2 share link into the newest post.

HarrisonKr · Aug 29, 2024

zbook · Aug 29, 2024

Download and install one or more to test drive:

Download Speccy | Find your computer specs, free!

Speccy - find the details of your computer's specs. Great for spotting issues or finding compatible upgrades. Download the latest version today.

www.ccleaner.com

HWMONITOR | Softwares | CPUID

HWMonitor for Windows® x86/x64 is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, powers, currents, fans speed, utilizations, clock speeds ... The program handles : CPU and GPU-level hardware monitoring...

www.cpuid.com

SpeedFan - Access temperature sensor in your computer

Find your preferred temperature monitoring software.

Use as needed to monitor cooling.

HarrisonKr · Aug 29, 2024

http://speccy.piriform.com/results/2HVLW2JtuVGzBXzFzdb6UVn

I currently use FanControl to manage my fan speeds and temps. I have a profile built on CPU/GPU temp curves, and my case fans are matched to the highest point on the curve to ensure sufficient airflow based on peak demand. My CPU has new thermal paste as of 2 months ago, and my GPU has new paste as of 3 years ago. No issues there.

HarrisonKr · Aug 29, 2024

So, I launched Cyberpunk 2077 this evening and got a BSOD right away; system_service_exception. I left it sit a bit, but it did not generate any dump. This has been consistent with all my BSOD; 2 or 3 different error messages, but always no dump.
GRAPHITE-(2024-08-29_20-28-19).zip

For good measure, I then launched Starfield after a reboot, and got a critical_process_died as soon as I loaded my save, before the game even began to start. Again, no dump.
GRAPHITE-(2024-08-29_20-36-55).zip

zbook · Aug 30, 2024

Please disconnect the cables or remove all non-Windows drives.

Monitor for stability / instability:

View Reliability History in Windows 11

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...

www.elevenforum.com

HarrisonKr · Sep 20, 2024

Sorry for the delay in posting a follow-up. I removed all but my NVMe drive running Windows and recreated a BSOD event. I launched Starfield, started a new game and nearly got through the intro before I got a BSOD. Same thing, citical_process_died, no dump created. I've attached both the reliability report and a BSOD capture.

Reliability History 2024-09-20.XML
GRAPHITE-(2024-09-20_07-27-11).zip

Some other interesting observations over the past few weeks though... I'm able to play older games without issue. I've been playing Legend of Grimrock 2, my kids have been playing Terraria and Minecraft: Java, however, my kids launched Minecraft Bedrock (Windows/MS Store version, not Java), and got a BSOD playing that.

I am starting to question if this is a potentially related to the GPU in some way. Unfortunately, I do not have another GPU to test with. This is a clean windows build, and has the most current NVidia drivers loaded. I was watching temps when the crash occurred, and they were well within normal ranges.

HarrisonKr · Sep 20, 2024

I found this post while doing some google'ing

Microsoft Answers Forum: GPU causing BSOD - Critical Process Died

I have some PSU extension cables between my PSU and my GPU. I will try removing them and seeing if the problem persists, as well as making sure all the connections are good. I've removed my GPU a few times so I know it's not the connection on the card, but who knows about at the PSU or between the modular cables and the extensions.

HarrisonKr · Sep 20, 2024

Wow... so I opened up the back of my case, and looking at the PSU modular cable to extension cable connection, I've got two PCI-E 6+2 cables, and one of the "+2" connections was not fully seated. I've resolved the connection and tested ALL my games. Everything works, 100%.

Talk about frustrating, but also incredibly releaving that I don't have any dying hardware. This has been months of frustration though.

zbook · Sep 20, 2024

There were drive problems identified earlier in the thread.

There was a recurrent BSOD today 09/20/24.

Solved Recurring BSOD while gaming, no dumps collected

Member

My Computer

Well-known member

My Computer

Member

My Computer

Well-known member

My Computer

Member

My Computer

Well-known member

My Computer

Member

My Computer

Well-known member

My Computer

Member

My Computer

Well-known member

My Computer

Member

My Computer

Well-known member

My Computer

Member

My Computer

Member

My Computer

Well-known member

My Computer

Member

My Computer

Member

My Computer

Member

My Computer

Well-known member

My Computer

Similar threads