Reflect X cause occasional freezes/lockups. Could it be CBT?


OnesieBackup

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My computer freezes/locks up randomly, about once a month, at night. It happens at 2:30am when Reflect X is scheduled to do its backups. I just find it frozen, no video signal, I have to pull the power plug to reboot it. Though I'm not 100% sure, I suspect it is Reflect X, the time lines up with the scheduled backups. It's not easy to reproduce, it happens randomly about once a month or so. The backup goes to an extra internal SSD drive, it's not any USB weirdness. Otherwise the computer is stable, I ran OCCT stress tests on it for hours and it doesn't crash during normal use.

I turned off CBT for now, that seems to be a kernel driver, maybe it has some rare bug that triggers these crashes.

Where should I look at logs perhaps there are clues where the crashes happen, which driver?
 

My Computer

System One

  • OS
    Ubuntu
You should open a ticket with the Macri Reflect team. After all, you get unlimitrd full support as part of your lease.
 

My Computer

System One

  • OS
    Windows 11 Pro + Win11 Canary VM.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Zenbook 14
    CPU
    I9 13th gen i9-13900H 2.60 GHZ
    Motherboard
    Yep, Laptop has one.
    Memory
    16 GB soldered
    Graphics Card(s)
    Integrated Intel Iris XE
    Sound Card
    Realtek built in
    Monitor(s) Displays
    laptop OLED screen
    Screen Resolution
    2880x1800 touchscreen
    Hard Drives
    1 TB NVME SSD (only weakness is only one slot)
    PSU
    Internal + 65W thunderbolt USB4 charger
    Case
    Yep, got one
    Cooling
    Stella Artois (UK pint cans - 568 ml) - extra cost.
    Keyboard
    Built in UK keybd
    Mouse
    Bluetooth , wireless dongled, wired
    Internet Speed
    900 mbs (ethernet), wifi 6 typical 350-450 mb/s both up and down
    Browser
    Edge
    Antivirus
    Defender
    Other Info
    TPM 2.0, 2xUSB4 thunderbolt, 1xUsb3 (usb a), 1xUsb-c, hdmi out, 3.5 mm audio out/in combo, ASUS backlit trackpad (inc. switchable number pad)

    Macrium Reflect Home V8
    Office 365 Family (6 users each 1TB onedrive space)
    Hyper-V (a vm runs almost as fast as my older laptop)
CBT doesn't do those things...
 

My Computer

System One

  • OS
    Windows 10, Windows 11, Ubuntu Linux
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Z2 G5 Workstation
    CPU
    Intel Core i7-10700
    Motherboard
    HP Model# 8751
    Memory
    32gB (DDR4)
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    Realtek basic audio
    Monitor(s) Displays
    32" UHD (Viewsonic)
    Screen Resolution
    3840 x 2160
    Hard Drives
    (3) NvME SSDs - PCiE v3, (1) SATA3 SSD
Open Macrium Reflect and look at the log files. They'll show you what happens when your backups run. For any that have an error, you can look at Event Viewer to see what happened. Then, if you still have questions click on "Help". It will open links to both the Macrium Reflect manual and to the forums there.Screenshot 2025-05-27 214532.webpScreenshot 2025-05-27 214532.webp
 

My Computers

System One System Two

  • OS
    Windows 11 Pro Version 24H2 OS build 26100.4061
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8960
    CPU
    13th Gen Intel Core i7-13700 2.10 GHz
    Memory
    32 GB
    Graphics Card(s)
    Intel UHD Graphics 770 / NVIDIA GeForce RTX 3060
    Monitor(s) Displays
    Dell S2421H / Dell SE2222H
    Screen Resolution
    1920x1080
    Hard Drives
    C: Crucial CT1000P5PSSD8
    D: Seagate ST2000DM008
    E: Seagate ST4000DX005
    Keyboard
    Logitech K650
    Mouse
    Logitech M650L
    Internet Speed
    200 Mbps
    Browser
    Firefox/Edge
    Antivirus
    Windows Security
  • Operating System
    Windows 11 Pro 23H2 Build 22631.4541
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 3880
    CPU
    10th Gen Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz
    Memory
    24 GB
    Monitor(s) Displays
    Dell S2421H
    Screen Resolution
    1920x1080
    Hard Drives
    C:\ - Crucial 1 TB NVME SSD

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