Solved Right Click Problem


LMWT

New member
Local time
8:33 PM
Posts
16
OS
Windows 11
Hello to the forum,

Hope someone can help me here. A few days ago this problem appeared in Win 11 - I can open and right on a folder, context menu appears OK and can choose all options - rename, cut, copy etc for the folder. When I right click on a file in the folder no context menu appears and that folder hangs, have to force restart to close it, although while that particular folder is hung I can open another folder but the same occurs with that folder's files and so on.
I have tried fixes such as SFC Scannow and DISM.EXE.......with no success, I am tempted to reinstall Win 11 but don't really want to unless I have to or should I?
Machine is a Dell Inspiron 3881 with Windows etc. on an SSD and a HDD which I use for data.

Thanks in advance for any help :)
 
Windows Build/Version
Version 21H2, OS Build 22000.778

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 3881
    Hard Drives
    SSD and HDD
Please edit your profile with ALL your hardware specs. It will help us to help you

Try a Repair Install
Download a Win 11 installation iso (don't use the one you have, it can be corrupted) mont the iso and run setup.exe.
It will reinstall Windows keeping your files and configuration.
 

My Computers

System One System Two

  • OS
    Windows 7 HP 64 - Windows 11 Pro - Lubuntu
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom build
    CPU
    i5 6600K - 800MHz to 4400MHz
    Motherboard
    GA-Z170-HD3P
    Memory
    4+4G GSkill DDR4 3000
    Graphics Card(s)
    IG - Intel 530
    Monitor(s) Displays
    Samsung 226BW
    Screen Resolution
    1680x1050
    Hard Drives
    (1) -1 SM951 – 128GB M.2 AHCI PCIe SSD drive for Win 11
    (2) -1 WD SATA 3 - 1T for Data
    (3) -1 WD SATA 3 - 1T for backup
    (4) -1 BX500 SSD - 128G for Windows 7 and Lubuntu
    PSU
    Thermaltake 450W TR2 gold
    Keyboard
    Old and good Chicony mechanical keyboard
    Mouse
    Logitech mX performance - 9 buttons (had to disable some)
    Internet Speed
    500 Mb/s
    Browser
    Firefox 64
  • Operating System
    Windows 7 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Asus Q550LF
    CPU
    i7-4500U 800- 3000MHz
    Motherboard
    Asus Q550LF
    Memory
    (4+4)G DDR3 1600
    Graphics card(s)
    IG intel 4400 + NVIDIA GeForce GT 745M
    Sound Card
    Realtek
    Monitor(s) Displays
    LG Display LP156WF4-SPH1
    Screen Resolution
    1920 x 1080
    Hard Drives
    BX500 120G SSD for Windows and programs
    & 1T HDD for data
    Internet Speed
    350 Mb/s
    Browser
    Firefox 64
Please edit your profile with ALL your hardware specs. It will help us to help you

Try a Repair Install
Download a Win 11 installation iso (don't use the one you have, it can be corrupted) mont the iso and run setup.exe.
It will reinstall Windows keeping your files and configuration.
Thank you for the reply Megahertz,

That sounds good, I'll try that later on, it's 11pm here Saturday and am a bit fed up looking at my monitor all evening attempting to fix the problem.

I'll report back with any results I get ☘️:)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 3881
    Hard Drives
    SSD and HDD

My Computers

System One System Two

  • OS
    Windows 7 HP 64 - Windows 11 Pro - Lubuntu
    Computer type
    PC/Desktop
    Manufacturer/Model
    custom build
    CPU
    i5 6600K - 800MHz to 4400MHz
    Motherboard
    GA-Z170-HD3P
    Memory
    4+4G GSkill DDR4 3000
    Graphics Card(s)
    IG - Intel 530
    Monitor(s) Displays
    Samsung 226BW
    Screen Resolution
    1680x1050
    Hard Drives
    (1) -1 SM951 – 128GB M.2 AHCI PCIe SSD drive for Win 11
    (2) -1 WD SATA 3 - 1T for Data
    (3) -1 WD SATA 3 - 1T for backup
    (4) -1 BX500 SSD - 128G for Windows 7 and Lubuntu
    PSU
    Thermaltake 450W TR2 gold
    Keyboard
    Old and good Chicony mechanical keyboard
    Mouse
    Logitech mX performance - 9 buttons (had to disable some)
    Internet Speed
    500 Mb/s
    Browser
    Firefox 64
  • Operating System
    Windows 7 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Asus Q550LF
    CPU
    i7-4500U 800- 3000MHz
    Motherboard
    Asus Q550LF
    Memory
    (4+4)G DDR3 1600
    Graphics card(s)
    IG intel 4400 + NVIDIA GeForce GT 745M
    Sound Card
    Realtek
    Monitor(s) Displays
    LG Display LP156WF4-SPH1
    Screen Resolution
    1920 x 1080
    Hard Drives
    BX500 120G SSD for Windows and programs
    & 1T HDD for data
    Internet Speed
    350 Mb/s
    Browser
    Firefox 64
Seems that it worth a try
Check this:
Thanks Tekkie Boy,
That's a very comprehensive procedure, not sure of I am brave enough to try it!
I'm just a fairly regular PC user, but not scared to try things out like replacing, upgrading etc.
Not so confident with regard to in-depth software stuff.
I should have included in the original post that if a file is on the desktop and I right click on it, the desktop hangs and I have to restart the PC to clear it. I downloaded a third party file viewer and the problem is not there, I can right click on a file and a context menu does appear, but not Win 11 type, more like Win 10!
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 3881
    Hard Drives
    SSD and HDD
Thanks Tekkie Boy,
That's a very comprehensive procedure, not sure of I am brave enough to try it!

I can understand that it looks complicated at first glance, but I have to say that @Brink tutorials are very well done and if you follow the instructions carefully, you can't go wrong.

You can also go the way suggested by @Megahertz , I'm just not sure if it fixes the problem.
 

My Computer

System One

  • OS
    Win 11

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Just wondering, do you have onedrive running? I have a similar issue, when it is up.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 3600 & No fTPM (07/19)
    Motherboard
    MSI B450 TOMAHAWK 7C02v1E & IFX TPM (07/19)
    Memory
    4x 8GB ADATA XPG GAMMIX D10 DDR4 3200MHz CL16
    Graphics Card(s)
    MSI Radeon RX 580 ARMOR 8G OC @48FPS (08/19)
    Sound Card
    Creative Sound Blaster Z (11/16)
    Monitor(s) Displays
    24" AOC G2460VQ6 (01/19)
    Screen Resolution
    1920×1080@75Hz & FreeSync (DisplayPort)
    Hard Drives
    ADATA XPG GAMMIX S11 Pro SSD 512GB (07/19)
    PSU
    Seasonic M12II-520 80 Plus Bronze (11/16)
    Case
    Lian Li PC-7NB & 3x Noctua NF-S12A FLX@700rpm (11/16)
    Cooling
    CPU Cooler Noctua NH-U12S@700rpm (07/19)
    Keyboard
    HP Wired Desktop 320K + Rabalux 76017 Parker (01/24)
    Mouse
    Logitech M330 Silent Plus (04/23)
    Internet Speed
    400/40 Mbps via RouterOS (05/21) & TCP Optimizer
    Browser
    Edge (No FB/Google) & Brave for YouTube & LibreWolf for FB
    Antivirus
    NoAV & Binisoft WFC & NextDNS
    Other Info
    Headphones: Sennheiser RS170 (09/10)
    Phone: Samsung Galaxy Xcover 7 (02/24)
Hi to all who replied,

Thank you all for showing interest in the problem - I don't use onedrive and as I don't have great confidence in delving into software, reluctantly have decided to run Reset the PC, all is OK but it's now back to square one! I do wish though I was a bit more Tekkie with regard to fixing software issues and corresponding with forum members, feeling a bit out of my depth! I'm OK with the basics plus a bit more than a lot of friends and folks I know, which I suppose is not too bad!

Anyway, best Regards and thanks again :)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 3881
    Hard Drives
    SSD and HDD
Hello on the forum again,

Further to my right click problem, I finished resetting the PC and all was good again and all my data was safe on the separate HDD.
Got very interesting from here - I had previously to resetting, copied all that was on the original desktop to a USB drive, this included a few files.
After resetting I copied all on the USB back to the desktop and shock horror the right click problem reappeared.
To cut a long story short, I had saved a .MKV video file to the desktop and by process of elimination it was the problem, deleted it and all was back to normal, if only I had realised before resetting, no harm done, reset was probably good for the PC.
Was this just a corrupted file or what? I have a few other MKV video files and they are OK

Hope this may be of some help in the future
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 3881
    Hard Drives
    SSD and HDD
Hello on the forum again,

Further to my right click problem, I finished resetting the PC and all was good again and all my data was safe on the separate HDD.
Got very interesting from here - I had previously to resetting, copied all that was on the original desktop to a USB drive, this included a few files.
After resetting I copied all on the USB back to the desktop and shock horror the right click problem reappeared.
To cut a long story short, I had saved a .MKV video file to the desktop and by process of elimination it was the problem, deleted it and all was back to normal, if only I had realised before resetting, no harm done, reset was probably good for the PC.
Was this just a corrupted file or what? I have a few other MKV video files and they are OK

Hope this may be of some help in the future
I just had the same thing happen to me.

My context menus were acting buggy and kept saying loading and after seeing this post I realised that I had recently copied a MKV file to documents.

After deleting the file everything is working normally again.
 

My Computers

System One System Two

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Ryzen 9 3900X
    Motherboard
    X470-F
    Memory
    Corsair 32GB DDR4 3600 MHZ
    Graphics Card(s)
    AMD Radeon RX 5700 XT
    Sound Card
    SupremeFX 8-Channel High Definition Audio CODEC S1220A
    Monitor(s) Displays
    LG 25UM58 Ultrawide
    Screen Resolution
    2560x1080
    Hard Drives
    Corsair Force MP510 480GB
    Corsair Force MP510 240GB
    Samsung SSD 870 EVO 250GB
    Seagate Barracuda 4TB HDD
    PSU
    Corsair RM550x
    Case
    Fractal Design Define R5
    Cooling
    3X Case Fans
    Keyboard
    Ducky One2 SF 65% Black RGB
    Mouse
    SteelSeries Rival 310
    Internet Speed
    50 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender
  • Operating System
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 7590
    CPU
    Intel i7-9750H
    Memory
    16 GB DDR4
    Graphics card(s)
    NVIDIA GeForce GTX 1650
    Monitor(s) Displays
    15" IPS
    Screen Resolution
    1920x1080
    Hard Drives
    512 GB SSD
Thank you for posting the solution that worked for you..
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I just had the same thing happen to me.

My context menus were acting buggy and kept saying loading and after seeing this post I realised that I had recently copied a MKV file to documents.

After deleting the file everything is working normally again.
Great to hear that, I had problems way back with MKV files, I think on that occasion I couldn't do anything with what was a corrupt file, couldn't move, delete, rename or open it, unfortunately I cannot remember what the solution was, but did fix it :unsure:
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Inspiron 3881
    Hard Drives
    SSD and HDD
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