Running the Netflix app in Windows 11 - U7361-1254-80072EE2 error


King Mustard

Member
Local time
7:07 AM
Posts
5
OS
Windows 11
When I try to play a video, I get a U7361-1254-80072EE2 error.

My computer is fully up-to-date, as is the app, and I have restarted the system.

Browsers work fine, the app does not.

Do I just need to wait for an app update so the DRM (presumably that is the real issue) works again with Windows 11?
 
Windows Build/Version
Windows 11 21H2 Build 22000.258 (Oct 2021)
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600X
    Motherboard
    ASRock B550M Pro4
    Memory
    2x 16 GB DDR4-3600
    Graphics Card(s)
    NVIDIA GeForce RTX 3080
    Monitor(s) Displays
    Gigabyte AD27QD, Samsung LU32J590UQUXEN
    PSU
    Corsair RM850x
    Case
    Cooler Master MasterBox NR400
    Keyboard
    Tecware Phantom RGB Mechanical Keyboard
    Mouse
    Logitech G305
    Internet Speed
    34 Mbps
    Browser
    Google Chrome

DigitalGoat

Well-known member
Member
VIP
Local time
7:07 AM
Posts
247
Location
United Kingdom
OS
Windows 11 Pro
Try not using the app, if you just use Edge or your preferred browser to go to the Netflix home page and login you should be able to view films/ shows etc without needing an app. This works for me on Win 11 (supported hardware platform) the same way it has worked since Win 7. Also if you are using a VPN try disabling it temporarily to see if that is causing an issue.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Scan 3XS Custom 1700
    CPU
    Intel i7-12700K 3.6GHz Base (5.0GHz Turbo)
    Motherboard
    Asus ProArt Creator B660 D4
    Memory
    64GB DDR 3600Mhz
    Graphics Card(s)
    Asus Tuff RTX 3080 10GB OC
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Gigabyte G32QC 32inch 16:9 curved @2560 x 1440p 165Hz Freesync Premium Pro/ Dell SE2422H 24inch 16:9 1920 x 1080p 75Hz Freesync
    Screen Resolution
    2560 x 1440p & 1920 x 1080p
    Hard Drives
    WD SN570 1TB NVME (Boot), Samsung 870QVO 1TB (SSD), SanDisk 3D Ultra 500Gb (SSD) x2, Seagate 3Tb Expansion Desk (Ext HDD), 2x Toshiba 1Tb P300 (Ext HDD)
    PSU
    Corsair RM1000X Modular
    Case
    Corsair 4000D Airflow Desktop
    Cooling
    Corsair Hydro H150i RGB Pro XT 360mm Liquid Cooler, 3 x 120mm fans, 1x Exhaust
    Keyboard
    Microsoft Ergonomic
    Mouse
    Logitech G402
    Internet Speed
    800Mbs
    Browser
    Edge Chromium
    Antivirus
    Defender, Malwarebytes

jimbo45

Well-known member
Power User
VIP
Local time
6:07 AM
Posts
1,871
Location
Hafnarfjörður IS
OS
Windows XP,7,10,11 Linux Arch Linux
Try not using the app, if you just use Edge or your preferred browser to go to the Netflix home page and login you should be able to view films/ shows etc without needing an app. This works for me on Win 11 (supported hardware platform) the same way it has worked since Win 7. Also if you are using a VPN try disabling it temporarily to see if that is causing an issue.
Works for me using Firefox too -- forget the actual app for the moment - W11 is just too new for 3rd party people to get everything to work properly - especially as new builds coming out frequently. Now it's "Nearer" RTM you'll probably find it will get fixed fairly soon. Mine works both with Vpn (NordVpn) and without.

Cheers
jimbo
 

My Computer

System One

  • OS
    Windows XP,7,10,11 Linux Arch Linux
    Computer type
    PC/Desktop
    CPU
    2 X Intel i7

Quandary

Active member
Member
VIP
Local time
2:07 AM
Posts
184
OS
Windows 11
The Netflix apps works fine on my clean install Win 11 laptop. Maybe try an uninstall/reinstall.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP / Spectre x360 Convertible 13
    CPU
    i5-8250U
    Motherboard
    83B9 56.50
    Memory
    8GB
    Graphics Card(s)
    Intel(R) UHD Graphics 620
    Sound Card
    Realtek High Definition Audio(SST)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Toshiba 256GB SSD
    Internet Speed
    500Mbps
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender

User1234

On the naughty step
Local time
7:07 AM
Posts
927
Just checked, Works fine for me, I used to use the browser but it doesnt support 5.1 audio like the windows app does :)
 

My Computer

System One

  • Computer type
    PC/Desktop
Top Bottom