Safe Mode - Something happened and your PIN isn't available


Anaksy

Anaksy

Active member
Member
Local time
2:32 PM
Posts
58
OS
Windows 11 Home
Hey Guys,

While trying to access Windows in safe mode I get this message "Something happened and your PIN isn't available". And clicking on "Set up my PIN" does nothing. Do you guys know how to fix this so I can access safe mode again?
P.S.: I am able to access Windows in "normal" mode without any problems.

Img.jpg
 
Windows Build/Version
Version 24H2 (OS Build 26100.2033)

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 7 7700
    Motherboard
    ASUS TUF GAMING B650M-PLUS WIFI
    Memory
    Kingstone Fury 4x8 32GB DDR5 6000MT/s
    Graphics Card(s)
    XFX SPEEDSTER MERC 310 AMD Radeon™ RX 7900 XT
    Screen Resolution
    2k
    Hard Drives
    Samsung SSD 990 PRO
    SAMSUNG MZVLQ512HBLU-00B
    PSU
    CORSAIR RM750e
    Case
    LIAN LI & DAN A3-mATX
Pins are stored in the TPM, this is a guess but safe mode disables a lot of services by design and the service that validates pins is probably disabled in safe mode. A password should work though
 

My Computer

System One

  • OS
    Windows 11
neemobeer said:
Pins are stored in the TPM, this is a guess but safe mode disables a lot of services by design and the service that validates pins is probably disabled in safe mode. A password should work though
Click to expand...
I've used safe mode with a PIN, in fact I don't know my password without looking so it's the only way I can log in
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 9800X3D 8-core
    Motherboard
    MEG X870E Godlike
    Memory
    64GB Corsair Titanium 6000/CL30
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 970 Evo Plus 1TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Seasonic PX-2200
    Case
    Bequiet! Dark Base Pro 901
    Cooling
    Noctua NH-D15S
    Keyboard
    Logitech G915 X (wired)
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    900Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
BrianInEngland said:
I've used safe mode with a PIN, in fact I don't know my password without looking so it's the only way I can log in
Click to expand...
Exactly. I have always entered safe mode with PIN. I only noticed this problem after 24h2.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 7 7700
    Motherboard
    ASUS TUF GAMING B650M-PLUS WIFI
    Memory
    Kingstone Fury 4x8 32GB DDR5 6000MT/s
    Graphics Card(s)
    XFX SPEEDSTER MERC 310 AMD Radeon™ RX 7900 XT
    Screen Resolution
    2k
    Hard Drives
    Samsung SSD 990 PRO
    SAMSUNG MZVLQ512HBLU-00B
    PSU
    CORSAIR RM750e
    Case
    LIAN LI & DAN A3-mATX
I found this thread in reddit LINK. It appears that some people are having the same issue after a 24H2 clean install. Preventing them from accessing safe mode.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 7 7700
    Motherboard
    ASUS TUF GAMING B650M-PLUS WIFI
    Memory
    Kingstone Fury 4x8 32GB DDR5 6000MT/s
    Graphics Card(s)
    XFX SPEEDSTER MERC 310 AMD Radeon™ RX 7900 XT
    Screen Resolution
    2k
    Hard Drives
    Samsung SSD 990 PRO
    SAMSUNG MZVLQ512HBLU-00B
    PSU
    CORSAIR RM750e
    Case
    LIAN LI & DAN A3-mATX
I kind of found a solution, by doing the following:

  1. Go to settings app
  2. under Accounts> sign-in options
  3. Additional settings
  4. turn off only allow windows hello sign-in
  5. Now you have both pin and password option and you can enter safe mode with password
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 7 7700
    Motherboard
    ASUS TUF GAMING B650M-PLUS WIFI
    Memory
    Kingstone Fury 4x8 32GB DDR5 6000MT/s
    Graphics Card(s)
    XFX SPEEDSTER MERC 310 AMD Radeon™ RX 7900 XT
    Screen Resolution
    2k
    Hard Drives
    Samsung SSD 990 PRO
    SAMSUNG MZVLQ512HBLU-00B
    PSU
    CORSAIR RM750e
    Case
    LIAN LI & DAN A3-mATX

My Computer

System One

  • OS
    Windows 11 Pro 24H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 9800X3D 8-core
    Motherboard
    MEG X870E Godlike
    Memory
    64GB Corsair Titanium 6000/CL30
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 970 Evo Plus 1TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Seasonic PX-2200
    Case
    Bequiet! Dark Base Pro 901
    Cooling
    Noctua NH-D15S
    Keyboard
    Logitech G915 X (wired)
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    900Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 7 7700
    Motherboard
    ASUS TUF GAMING B650M-PLUS WIFI
    Memory
    Kingstone Fury 4x8 32GB DDR5 6000MT/s
    Graphics Card(s)
    XFX SPEEDSTER MERC 310 AMD Radeon™ RX 7900 XT
    Screen Resolution
    2k
    Hard Drives
    Samsung SSD 990 PRO
    SAMSUNG MZVLQ512HBLU-00B
    PSU
    CORSAIR RM750e
    Case
    LIAN LI & DAN A3-mATX

My Computer

System One

  • OS
    Windows 11 Pro 24H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI
    CPU
    AMD Ryzen 7 9800X3D 8-core
    Motherboard
    MEG X870E Godlike
    Memory
    64GB Corsair Titanium 6000/CL30
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 970 Evo Plus 1TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Seasonic PX-2200
    Case
    Bequiet! Dark Base Pro 901
    Cooling
    Noctua NH-D15S
    Keyboard
    Logitech G915 X (wired)
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    900Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
As one person wrote on Reddit, this is most likely due to the fact that the TPM has some "tails" from the previous Windows installation, namely that same PIN code. There is a way to "clear" it. Try do the following:
  1. Remove PIN and disable Bitlocker if enabled. (IMPORTANT)
  2. Went to BIOS and disabled Security Processor (this disables TPM, careful: You'll lose existing PIN, Bitlocker will stop working, so follow step 1)
  3. Set a PIN.
  4. Went to BIOS and re-enabled Security Processor.
  5. Now PIN works on both normal and safe-mode
 

My Computer

System One

  • OS
    Windows 11 24H2
    Computer type
    PC/Desktop
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