Saga continues: is my laptop truly W11 compatible?


Sammy888

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Ever since I upgraded to W11, I have been having issues (right out of the box). One of which is I would double-click on Chrome browser and nothing happens. Other times I can't shutdown without doing a forced shutdown. I often can't even access the CMD prompt when this happens.

I got notification from Windows Update that an update was ready to upgrade. Unfortunately, during the process it hung and it wasn't completed. After repeated attempts, I did an upgrade from the OEM Windows10 image and ISO file. My laptop specs are located here.

Interestingly, at Lenovo's website there are no W11 drivers only W10. The same with the Lenovo external monitor I'm using.

I'm wondering if I should just give up on W11 and revert to W10?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
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    NVIDA 1650 Ti
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    Lenovo C32q-20

NavyLCDR

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I would do a clean install of Windows 11.
 

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    Homebuilt
    CPU
    AMD Ryzen 7 3800XT
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    ASUS ROG Crosshair VII Hero (WiFi)
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    EVGA GeForce GTX 1080 Ti
  • Operating System
    Windows 11 Education
    Computer type
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    Dell Inspiron 7773
    CPU
    Intel i7-8550U
    Memory
    32GB
    Graphics card(s)
    Nvidia Geforce MX150
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    Realtek
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    17"
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    Toshiba 512GB NVMe SSD
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    Fast!

Sammy888

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I did that, so I reverted back to the "tested" OEM W10 image and upgraded from there. There was less hassle involved, especially some drivers/laptop performance utilities aren't available on Lenovo's website. That was terribly frustrating.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    Graphics Card(s)
    NVIDA 1650 Ti
    Monitor(s) Displays
    Lenovo C32q-20

johnlgalt

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Have you checked and verified that you are running the latest UEFI fw update for your machine from Levnovo's website?
 

My Computers

System One System Two

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * Corsair Vengeance 32 GB 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    Eve Spectrum ES07D02 280 Hz QHD | Eve Spectrum ES07D03 4K Gaming Monitor
    Screen Resolution
    1440p | 4k
    Hard Drives
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    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
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    ZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler (3x 120 mm push top) + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3 for Business
    Internet Speed
    Logitech MX Master 3 for Business
    Browser
    Nightly (default) + Firefox (stable),Chrome, Edge/ß/Dev/Canary
    Antivirus
    Defender
  • Operating System
    Windows 10 x64 Pro build 21H1
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
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    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master (shared) | Dell TouchPad
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    Dell
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
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    Edge Chromium | Chrome | Firefox Nightly | Brave
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    Defender + MB4

hsehestedt

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Interestingly, at Lenovo's website there are no W11 drivers only W10. The same with the Lenovo external monitor I'm using.
It would be the same drivers for Windows 11 as for Windows 10.
 

My Computers

System One System Two

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-11700K
    Motherboard
    ASUS Prime Z590-A
    Memory
    128GB Crucial Ballistix 3200MHz DRAM
    Graphics Card(s)
    No GPU - CPU graphics only (for now)
    Sound Card
    Realtek (on motherboard)
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe Gen 4 x 4 SSD
    1 x 2TB NVMe Gen 3 x 4 SSD
    2 x 512GB 2.5" SSDs
    2 x 8TB HD
    PSU
    Corsair HX850i
    Case
    Corsair iCue 5000X RGB
    Cooling
    Noctua NH-D15 chromax.black cooler + 10 case fans
    Keyboard
    CODE backlit mechanical keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    300Mb down / 20Mb up
    Browser
    Chromium Edge
    Antivirus
    Windows Defender
    Other Info
    Additional options installed:
    WiFi 6E PCIe adapter
    ASUS ThunderboltEX 4 PCIe adapter
  • Operating System
    Windows 11 21H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Spectre x360 15-BL012DX
    CPU
    Intel i7-7500U
    Memory
    32GB
    Graphics card(s)
    Dual Intel HD 620 and Nvidia GeForce 940MX
    Sound Card
    Built-in Realtek HD Audio
    Monitor(s) Displays
    4k 15-inch
    Screen Resolution
    4k (3840 x 2160)
    Hard Drives
    1TB Seagate FireCuda 510 NVMe SSD
    Internet Speed
    300Mb down / 20Mb up
    Browser
    Chromium Edge
    Antivirus
    Windows Defender
    Other Info
    RAM Upgraded from 16GB to 32GB WiFi Upgraded from WiFi 5 to WiFi 6 SSD upgraded from 512GB NVMe SSD to 1TB Seagate FireCuda 510 NVMe SSD

Bree

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S/E England, UK
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Windows 11 Home

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB HDD
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    i5 M 520
    Motherboard
    0T6M8G
    Memory
    4GB
    Screen Resolution
    1366x768
    Hard Drives
    500GB HDD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.

Sammy888

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Windows 11
Yes, truly compatible and on Lenovo's 'supported' list.....

View attachment 28953
Thanks.

Any guesses on what might be going on?

Should I just go ahead and do a fresh clean install of W11 and ignore the Lenovo Vantage application, which will not allow me to control and conserve the battery laptop battery? Or maybe I'm stuck with W10?

Additionally, this weirdness appeared after reinstalling Windows 11:

Description: A timeout was reached (30000 milliseconds) while waiting for the System Interface Foundation Service service to connect.

Policies: C:\ProgramData\NTUSER.pol: Restriction <==== ATTENTION

ShellIconOverlayIdentifiers: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive6] -> {9AA2F32D-362A-42D9-9328-24A483E2CCC3} => -> No File
ShellIconOverlayIdentifiers: [ OneDrive7] -> {C5FF006E-2AE9-408C-B85B-2DFDD5449D9C} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive1] -> {BBACC218-34EA-4666-9D7A-C78F2274A524} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive2] -> {5AB7172C-9C11-405C-8DD5-AF20F3606282} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive3] -> {A78ED123-AB77-406B-9962-2A5D9D2F7F30} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive4] -> {F241C880-6982-4CE5-8CF7-7085BA96DA5A} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive5] -> {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive6] -> {9AA2F32D-362A-42D9-9328-24A483E2CCC3} => -> No File
ShellIconOverlayIdentifiers-x32: [ OneDrive7] -> {C5FF006E-2AE9-408C-B85B-2DFDD5449D9C} => -> No File


And the following errors even though I don't have Office installed (see attached log from MinitoolBox)

Have you checked and verified that you are running the latest UEFI fw update for your machine from Levnovo's website?
Yes, everything is current.
 

Attachments

  • MTB.txt
    25.2 KB · Views: 1

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    Graphics Card(s)
    NVIDA 1650 Ti
    Monitor(s) Displays
    Lenovo C32q-20

jaree1961

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Windows 11 Pro 21H2 Build-22000.675
As you already have said you have "OEM W10 image" so doing a clean fresh install of Windows 11 maybe the best place to start and rid you of all the bloat from when you originally installed the OEM image..
The error message you have for "Office" is probably left over bloat from the trail version of Office that came with your system.
As others have said, your system is supported and drivers etc are available from the Lenovo's website, so everything that is required for a fresh CLEAN install is available if you wish to go down that path.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 Build-22000.675
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Intel S1200 Core i3 10105
    Motherboard
    Gigabyte S1200 MicroATX B560M DS3H DDR4
    Memory
    16.0 GB
    Graphics Card(s)
    MSI GT710 2GB PCIe Video Card
    Sound Card
    Realtek® Audio CODEC
    Monitor(s) Displays
    Dual Acer 24in
    Screen Resolution
    1920 x 1080
    Hard Drives
    500GB Crucial P1 M.2 PCIe SSD
    PSU
    500W
    Case
    Thermaltake ATX Versa H21 Case
    Cooling
    Internal fans by (3)
    Keyboard
    Microsoft Wireless Keyboard 850
    Mouse
    Microsoft Wireless mouse
    Internet Speed
    50Mbps / 20Mbps
    Browser
    Chrome
    Antivirus
    Defender, Malwarebyte
  • Operating System
    Windows 11 Pro 21H2 Build-22000.675
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built Test-PC
    CPU
    Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz
    Motherboard
    ASUS S1150 MicroATX B85M-E
    Memory
    12.0 GB
    Graphics card(s)
    Integrated Video Card
    Sound Card
    Integrated Sound Card
    Monitor(s) Displays
    Chimei 22"
    Screen Resolution
    1680 x 1050
    Hard Drives
    120GB WD 2.5" Green SATA 6Gb/s SSD
    1TB WD 3.5" 7200rpm SATA 6Gb/s Caviar Blue
    PSU
    400W
    Case
    Cougar MicroATX MG100 Case Black
    Cooling
    Deepcool 120mm Case Fan
    Mouse
    Logitech Wireless mouse
    Keyboard
    Logitech Wireless keyboard
    Internet Speed
    50Mbps / 20Mbps
    Browser
    Chrome
    Antivirus
    Defender
    Other Info
    Only running Win 11 on this PC for test purposes

Sammy888

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Windows 11
As you already have said you have "OEM W10 image" so doing a clean fresh install of Windows 11 maybe the best place to start and rid you of all the bloat from when you originally installed the OEM image..
The error message you have for "Office" is probably left over bloat from the trail version of Office that came with your system.
As others have said, your system is supported and drivers etc are available from the Lenovo's website
Thanks for the reassurance!

If there's anything else you can add given the fact I have installed minimal applications and the more "serious" issues occur after a few days to a couple of months before I have to either reset or reinstall Windows. I'd appreciate it.

I have created other threads regarding my issues I have experiencing here and on the W11 forum, like I can't shutdown except by holding down the power button. I can't always access the CMD prompt to run commands to a shutdown. Random corruption occurs too like fonts corrupted.

Often, a program Manager message appears during shutdown which I believe has to do with crappy Lenovo Vantage software.

And the worst of the bunch (since I'm extremely sensitive) is a brief flickering of the screen (when connected to an external monitor) especially when watching media. This becomes gradually worse over several weeks despite doing everything possible to eliminate hardware components such as HDMI cables, external monitor defects, I know there's a Windows update fix that addresses some flickering issues but that hasn't helped me.

And it seems that ALL my issues became worse AFTER I performed a BIOS update. Even the update didn't take at first and then it did on my second attempt. Argh.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    Graphics Card(s)
    NVIDA 1650 Ti
    Monitor(s) Displays
    Lenovo C32q-20

jaree1961

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You have more patience than me (judging from all your previous posts about issues), I would of wiped everything and started afresh long ago.

What I would do for what it is worth:-

Ensue you have a backup image
Do a fresh clean install of Windows 11 using the guide found here Clean Install Windows 11 Tutorial
Check for updates for Windows 11 and drivers etc after install.
Watch how the system performs, then slowly add applications etc testing system operation after each install
Backup regularly
Then and only then (if issues still exist) will you find what is causing it.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 Build-22000.675
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Intel S1200 Core i3 10105
    Motherboard
    Gigabyte S1200 MicroATX B560M DS3H DDR4
    Memory
    16.0 GB
    Graphics Card(s)
    MSI GT710 2GB PCIe Video Card
    Sound Card
    Realtek® Audio CODEC
    Monitor(s) Displays
    Dual Acer 24in
    Screen Resolution
    1920 x 1080
    Hard Drives
    500GB Crucial P1 M.2 PCIe SSD
    PSU
    500W
    Case
    Thermaltake ATX Versa H21 Case
    Cooling
    Internal fans by (3)
    Keyboard
    Microsoft Wireless Keyboard 850
    Mouse
    Microsoft Wireless mouse
    Internet Speed
    50Mbps / 20Mbps
    Browser
    Chrome
    Antivirus
    Defender, Malwarebyte
  • Operating System
    Windows 11 Pro 21H2 Build-22000.675
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built Test-PC
    CPU
    Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz
    Motherboard
    ASUS S1150 MicroATX B85M-E
    Memory
    12.0 GB
    Graphics card(s)
    Integrated Video Card
    Sound Card
    Integrated Sound Card
    Monitor(s) Displays
    Chimei 22"
    Screen Resolution
    1680 x 1050
    Hard Drives
    120GB WD 2.5" Green SATA 6Gb/s SSD
    1TB WD 3.5" 7200rpm SATA 6Gb/s Caviar Blue
    PSU
    400W
    Case
    Cougar MicroATX MG100 Case Black
    Cooling
    Deepcool 120mm Case Fan
    Mouse
    Logitech Wireless mouse
    Keyboard
    Logitech Wireless keyboard
    Internet Speed
    50Mbps / 20Mbps
    Browser
    Chrome
    Antivirus
    Defender
    Other Info
    Only running Win 11 on this PC for test purposes

Sammy888

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You have more patience than me (judging from all your previous posts about issues), I would of wiped everything and started afresh long ago.

What I would do for what it is worth:-

Ensue you have a backup image
Do a fresh clean install of Windows 11 using the guide found here Clean Install Windows 11 Tutorial
Check for updates for Windows 11 and drivers etc after install.
Watch how the system performs, then slowly add applications etc testing system operation after each install
Backup regularly
Then and only then (if issues still exist) will you find what is causing it.
Ha. I did that sooooo many times that no my NVMe drive is at 98%. The issues keep coming back and made worse after updating to W11 and updating the BIOS.

I need the Lenovo Vantage software because if I don't have it, I lose the "conserve battery"feature where it will charge to 100%. The battery is not removable unless I open up the entire laptop. The Vantage software is buggy and sometimes I can uninstall it and the settings remain (conserve mode) other times they don't take.

Even though my laptop is under warranty, I've sent it back to Lenovo and they returned it with NFF (no fault found). So, unless I can verify a hardware issue I'm left to assume it's software and I have to keep at it until I find a solution. And so far, there is no 100% solution but the [best] solution seems to be is use the OEM image and return back to W10.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    Graphics Card(s)
    NVIDA 1650 Ti
    Monitor(s) Displays
    Lenovo C32q-20

jaree1961

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My apologies then.
From what I have read, I could not see anywhere where you said you have done a CLEAN install.
All I have seen is "OEM W10 image and upgraded from there"
If you have already done what I listed, I am out of a good starting point for you.
All the best, hopefully someelse may have a way forward for you.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 Build-22000.675
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Intel S1200 Core i3 10105
    Motherboard
    Gigabyte S1200 MicroATX B560M DS3H DDR4
    Memory
    16.0 GB
    Graphics Card(s)
    MSI GT710 2GB PCIe Video Card
    Sound Card
    Realtek® Audio CODEC
    Monitor(s) Displays
    Dual Acer 24in
    Screen Resolution
    1920 x 1080
    Hard Drives
    500GB Crucial P1 M.2 PCIe SSD
    PSU
    500W
    Case
    Thermaltake ATX Versa H21 Case
    Cooling
    Internal fans by (3)
    Keyboard
    Microsoft Wireless Keyboard 850
    Mouse
    Microsoft Wireless mouse
    Internet Speed
    50Mbps / 20Mbps
    Browser
    Chrome
    Antivirus
    Defender, Malwarebyte
  • Operating System
    Windows 11 Pro 21H2 Build-22000.675
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built Test-PC
    CPU
    Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz
    Motherboard
    ASUS S1150 MicroATX B85M-E
    Memory
    12.0 GB
    Graphics card(s)
    Integrated Video Card
    Sound Card
    Integrated Sound Card
    Monitor(s) Displays
    Chimei 22"
    Screen Resolution
    1680 x 1050
    Hard Drives
    120GB WD 2.5" Green SATA 6Gb/s SSD
    1TB WD 3.5" 7200rpm SATA 6Gb/s Caviar Blue
    PSU
    400W
    Case
    Cougar MicroATX MG100 Case Black
    Cooling
    Deepcool 120mm Case Fan
    Mouse
    Logitech Wireless mouse
    Keyboard
    Logitech Wireless keyboard
    Internet Speed
    50Mbps / 20Mbps
    Browser
    Chrome
    Antivirus
    Defender
    Other Info
    Only running Win 11 on this PC for test purposes

Sammy888

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My apologies then.
From what I have read, I could not see anywhere where you said you have done a CLEAN install.
All I have seen is "OEM W10 image and upgraded from there"
If you have already done what I listed, I am out of a good starting point for you.
All the best, hopefully someelse may have a way forward for you.
No worries about that. The W11 Gremlins have attacked again. I lost all my Restore Points despite the option being enabled. What's also frustrating is Microsoft has hidden the Restore feature.

I tried to run Windows Troubleshooter moments ago for the app store (as a test) and I got an error message about that as well. I noticed something was off when CCleaner couldn't update.

If I have to revert to the beginning, I think I might just stay with W10. However, I will give W11 with a clean install one more try because I have data on my D drive and if I use Lenovo's OEM image to restore, it will wipe out D drive as well.

Of course I have a backup of D, but it takes time. The plus side as I see it with a clean install of W11 is it will keep my D drive intact. However, I have zero confidence this will work. Maybe my CPU or RAM is corrupting things. I probably should run some Lenovo hardware diagnostics (again).
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    Graphics Card(s)
    NVIDA 1650 Ti
    Monitor(s) Displays
    Lenovo C32q-20

Sammy888

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Windows 11
Ok, I'm about ready to give up with W11 and revert to W10. This time though, I have some new tools like FRST and MiniToolBox to see what is going on. Hopefully there is someone here who can figure out what's going on. If not, this thread will stay for record/archival purposes, so in the off chance Lenovo or anyone else can review this anomaly. If this thread doesn't get enough traction, maybe @Brink can move it to a more suitable thread?

I have already done three e W11 CLEAN installs via Windows Media Creation tool and the latest Microsoft W11 build today. I followed the instructions in this forum (tutorials section).

Attached are my logs after I had to do a forced shutdown. Most applications and functions froze when I went to shut down for the night. The MTB Log is at the button.What was unusual to me was there were several instances of consent. exe hanging which could not be "killed" by Process Hacker. There were two new error entries for DCOM {A463FCB9-6B1C-4E0D-A80B-A2CA7999E25D} and {A463FCB9-6B1C-4E0D-A80B-A2CA7999E25D}.

As you can see from the log, there are minimal applications installed, but some were Uninstalled like One Drive and other "apps" such as Spotify, Tik Tok. I'm also attaching a text file from CCleaner that shows all my apps.

Additionally, these were the options/drives given to me upon installing a fresh clean Windows11

Drive 0 Partition 1 Total Size 15.0 MB Free15.0 MB MSR (Reserved)

Drive 0 Partition 2 Data 931.5 GB Total Size Free 814.4 GB Primary

Drive 1 Partition 1: SYSTEM_DRV 260.0 MB 223.0 MB System

Drive 1 Partition 2 16.0 MB Total Size 16.0 MB SMR (Reserved)

Drive 1 Partition 3 457.7 GB Total Size 424.7 GB Free Primary <==== C Drive

Drive 1 Partition 4: WINRE_DRV 1000 MB Total Size 423.0 MB Recovery

MiniToolBox by Farbar Version: 17-06-2016

Ran by lenov (administrator) on 13-05-2022 at 00:25:28

Running from "D:\FRST"

Microsoft Windows 11 Home (X64)

Model: 81Y4 Manufacturer: LENOVO

Boot Mode: Normal

***************************************************************************

Code:
========================= Event log errors: ===============================

Application errors:

==================

Error: (05/12/2022 08:10:24 PM) (Source: VSS) (User: )

Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.

]

Error: (05/12/2022 08:03:22 PM) (Source: VSS) (User: )

Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x8007045b, A system shutdown is in progress.

Error: (05/12/2022 08:03:22 PM) (Source: VSS) (User: )

Description: Volume Shadow Copy Service information: The COM Server with CLSID {4e14fba2-2e22-11d1-9964-00c04fbbb345} and name CEventSystem cannot be started. [0x8007045b, A system shutdown is in progress.

Error: (05/12/2022 07:47:58 PM) (Source: SecurityCenter) (User: )

Description: Error while updating Windows Defender status to SECURITY_PRODUCT_STATE_ON.

System errors:

=============

Error: (05/13/2022 12:23:58 AM) (Source: EventLog) (User: )

Description: The previous system shutdown at 11:45:15 PM on ‎2022-‎05-‎12 was unexpected.

Error: (05/13/2022 12:08:46 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: {A463FCB9-6B1C-4E0D-A80B-A2CA7999E25D}

Error: (05/13/2022 12:08:46 AM) (Source: DCOM) (User: NT AUTHORITY)

Description: {A463FCB9-6B1C-4E0D-A80B-A2CA7999E25D}

Error: (05/12/2022 11:18:57 PM) (Source: DCOM) (User: LENOVO)

Description: C:\Windows\system32\DllHost.exe /Processid:{3EB3C877-1F16-487C-9050-104DBCD66683}2147942767{0358B920-0AC7-461F-98F4-58E32CD89148}

Error: (05/12/2022 09:59:11 PM) (Source: DCOM) (User: LENOVO)

Description: C:\Windows\system32\DllHost.exe /Processid:{3EB3C877-1F16-487C-9050-104DBCD66683}2147942767{0358B920-0AC7-461F-98F4-58E32CD89148}

Error: (05/12/2022 08:42:52 PM) (Source: DCOM) (User: LENOVO)

Description: C:\Windows\system32\DllHost.exe /Processid:{3EB3C877-1F16-487C-9050-104DBCD66683}2147942767{0358B920-0AC7-461F-98F4-58E32CD89148}

Error: (05/12/2022 08:38:23 PM) (Source: DCOM) (User: LENOVO)

Description: C:\Windows\system32\DllHost.exe /Processid:{3EB3C877-1F16-487C-9050-104DBCD66683}2147942767{0358B920-0AC7-461F-98F4-58E32CD89148}

Error: (05/12/2022 08:12:43 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)

Description: Installation Failure: Windows failed to install the following update with error 0x80073d02: 9WZDNCRFJBMP-MICROSOFT.WINDOWSSTORE.

Error: (05/12/2022 08:12:41 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)

Description: Installation Failure: Windows failed to install the following update with error 0x80073d02: 9MSSGKG348SP-MicrosoftWindows.Client.WebExperience.

Error: (05/12/2022 08:11:42 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)

Description: Installation Failure: Windows failed to install the following update with error 0x800f0823: 2022-05 Cumulative Update for Windows 11 for x64-based Systems (KB5013943).

Microsoft Office Sessions:

=========================

Error: (05/12/2022 08:10:24 PM) (Source: VSS)(User: )

Description: {4e14fba2-2e22-11d1-9964-00c04fbbb345}CEventSystem0x8007045b, A system shutdown is in progress.

Error: (05/12/2022 08:03:22 PM) (Source: VSS)(User: )

Description: CoCreateInstance0x8007045b, A system shutdown is in progress.

Error: (05/12/2022 08:03:22 PM) (Source: VSS)(User: )

Description: {4e14fba2-2e22-11d1-9964-00c04fbbb345}CEventSystem0x8007045b, A system shutdown is in progress.

Error: (05/12/2022 07:47:58 PM) (Source: SecurityCenter)(User: )

Description: Windows DefenderSECURITY_PRODUCT_STATE_ON

CodeIntegrity Errors:

===================================

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=========================== Installed Programs ============================

CCleaner (HKLM\...\CCleaner) (Version: 6.00 - Piriform)

CrystalDiskInfo 8.16.4 (HKLM\...\CrystalDiskInfo_is1) (Version: 8.16.4 - Crystal Dew World)

Everything 1.4.1.1015 (x64) (HKLM\...\Everything) (Version: 1.4.1.1015 - voidtools)

Google Chrome (HKLM-x32\...\Google Chrome) (Version: 101.0.4951.67 - Google LLC)

LINE (HKCU\...\LINE) (Version: 7.8.1.2731 - LINE Corporation)

Microsoft Edge (HKLM-x32\...\Microsoft Edge) (Version: 101.0.1210.39 - Microsoft Corporation)

Microsoft Edge Update (HKLM-x32\...\Microsoft Edge Update) (Version: 1.3.161.35 - )

Microsoft Edge WebView2 Runtime (HKLM-x32\...\Microsoft EdgeWebView) (Version: 101.0.1210.39 - Microsoft Corporation)

Microsoft Update Health Tools (HKLM\...\{6A2A8076-135F-4F55-BB02-DED67C8C6934}) (Version: 4.67.0.0 - Microsoft Corporation)

Mozilla Firefox (x64 en-CA) (HKLM\...\Mozilla Firefox 100.0 (x64 en-CA)) (Version: 100.0 - Mozilla)

Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 100.0 - Mozilla)

NVIDIA Graphics Driver 462.30 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 462.30 - NVIDIA Corporation)

Process Hacker 2.39 (r124) (HKLM\...\Process_Hacker2_is1) (Version: 2.39.0.124 - wj32)

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 16%

Total physical RAM: 16251.8 MB

Available physical RAM: 13529.14 MB

Total Virtual: 19195.8 MB

Available Virtual: 14841.9 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:475.69 GB) (Free:433.35 GB) NTFS

2 Drive d: (Data) (Fixed) (Total:931.5 GB) (Free:814.56 GB) NTFS

========================= Users: ========================================

User accounts for \\LENOVO

Administrator            DefaultAccount           Guest              

lenov                    WDAGUtilityAccount 

**** End of log ****
 

Attachments

  • install.txt
    6.6 KB · Views: 2
  • MTB.txt
    10 KB · Views: 1
  • Addition.txt
    11.5 KB · Views: 1
  • FRST.txt
    58.7 KB · Views: 0
Last edited by a moderator:

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    Graphics Card(s)
    NVIDA 1650 Ti
    Monitor(s) Displays
    Lenovo C32q-20

glasskuter

Well-known member
Power User
VIP
Local time
6:59 AM
Posts
1,636
Location
The Lone Star State of Texas
OS
Windows 11 Pro 21H2 22000.708
ignore the Lenovo Vantage application,
Not if you want to use it. Lenovo Vantage can be downloaded from the Microsoft Store
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.708
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

Sammy888

Member
Thread Starter
Local time
4:59 AM
Posts
132
OS
Windows 11

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    Graphics Card(s)
    NVIDA 1650 Ti
    Monitor(s) Displays
    Lenovo C32q-20

glasskuter

Well-known member
Power User
VIP
Local time
6:59 AM
Posts
1,636
Location
The Lone Star State of Texas
OS
Windows 11 Pro 21H2 22000.708

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.708
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

paulhatton

Member
Local time
12:59 PM
Posts
46
OS
Windows 11
Installed Windows 11 on a Celeron processor n3350

All I know and this thread got 6K views is that I successfully installed windows 11 on the above and on a Lenovo T450 laptop as well.

The Celeron I gave away but the Lenovo works well ,updates and is my backup when this all dancing new Dell AIO nightmare has a hissy fit day which it does quite often !!

Paul.
 

My Computer

System One

  • OS
    Windows 11

spapakons

Well-known member
Power User
Local time
2:59 PM
Posts
788
Location
Athens
OS
Windows 11 Pro 21H2 64-bit (build 22000.282)
I believe most of your issues are due to drivers or access rights. I would download and install all the drivers for Windows 10 64-bit from Lenovo's site starting with the chipset. I would also check for any drivers for Windows 7 64-bit not available for Windows 10. The same goes for utilities. Make sure you run any driver or utility installation with right-click Run as Administrator to avoid any issue due to access rights. If you can find a newer driver from chip manufacturer (such as Intel), download and upgrade to that.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 64-bit (build 22000.282)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    This is my test laptop, not fully updated yet. For my main PC I use everyday see my 2nd system specs
  • Operating System
    Windows 11 Pro v21H2 (build 22000.675)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    Asus GT620-1GD3 (nVidia GeForce GT 620 1GB DDR3)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    Patriot Burst Elite 480GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Stock Intel CPU Fan, 1x 8cm fan at the back
    Mouse
    Sunnyline OptiEye PS/2
    Keyboard
    Mitsumi 101-key PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 2.3 graphics drivers, WEI score 5.1

glasskuter

Well-known member
Power User
VIP
Local time
6:59 AM
Posts
1,636
Location
The Lone Star State of Texas
OS
Windows 11 Pro 21H2 22000.708
I've gone over everything you posted in this thread.
You stated:
"Ever since I upgraded to W11, I have been having issues"
"I did an upgrade from the OEM Windows10 image and ISO file"
"so I reverted back to the "tested" OEM W10 image and upgraded from there."
"Additionally, this weirdness appeared after reinstalling Windows 11:"
"have created other threads regarding my issues I have experiencing here and on the W11 forum, like I can't shutdown except by holding down the power button. I can't always access the CMD prompt to run commands to a shutdown. Random corruption occurs too like fonts corrupted."

"I have already done three W11 CLEAN installs via Windows Media Creation tool"
"Additionally, these were the options/drives given to me upon installing a fresh clean Windows11"
Yet, you highlighted only the C: drive in your statement.
At this point this is the first time you mention clean install. Please clarify something for me here so I make sure I understand.. Did you download the iso, put it on a flash drive, and boot from it? Did you remove ALL partitions from the target drive (drive 1) making the entire drive as unallocated space for the install or did you only remove the windows partition (drive 1 partition 3)? A screenshot of disk management would be helpful here. If you did indeed remove all partitions on the drive three times exactly this way, you should have installed all windows updates and only the drivers provided by windows update and then monitored the system for a while before adding any software or additional drivers. If everything worked as it should, software and drivers should have been added one at a time, testing Windows functions in between.

In my opinion, assuming that Windows 10 worked correctly and assuming a clean install was done correctly, your problem is some driver or piece of software.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.708
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium
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