So long PC Matic


fmw

Member
Local time
12:54 PM
Posts
61
OS
win 11
I've used PC Matic for several years and it has done a good job protecting me from threats. But lately their software has behaved badly enough that I can't deal with it any more. The screen that shows the computers registered to the license has two computers listed twice eating up several of my allowed registrations. When I get on the software from one of our computers, it shows that computer as not being registered in the area where I can manage it but it shows among the other registered computers where I can't manage it.

I gave up and installed Malwarebytes. So far so good except for the customer service which appears to be non existent. I have opened two tickets. The site tells me that a tech will get in touch by email. Three days later, no email and I still can't create an account. Perhaps someone can suggest an antivirus other than Norton that has good performance and good service?
 

My Computers

System One System Two

  • OS
    win 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebrew
    CPU
    Core i5 10400
    Motherboard
    ASUS B560-Plus
    Memory
    8 GB DDR4
    Graphics Card(s)
    Heatsink cooled ASUS
    Sound Card
    None. Business computer
    Monitor(s) Displays
    ASUS
    Screen Resolution
    1920
    Hard Drives
    1TB WD NVME SSD
    PSU
    Cooler Master 600 watt
    Case
    Cooler Master
    Cooling
    fans
    Keyboard
    ergonomic
    Mouse
    Microsoft
    Internet Speed
    Very slow - satellite internet, nothing else available.
    Browser
    Firefox
    Antivirus
    PC Matic
    Other Info
    5 other computers on our network including Win 11, 10 and Linux.
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3
    CPU
    core i5
    Motherboard
    Acer
    Memory
    8GB
    Graphics card(s)
    integral

Ghot

Well-known member
Pro User
VIP
Local time
12:54 PM
Posts
2,765
Location
PA, USA
OS
Win 11 Home ♦♦♦22000.675
You should be fine with Windows Defender and Malwarebytes for a 2nd opinion.
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22000.675
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    (onboard) Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    LG GH22LS30 CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    COOLER MASTER ATCS 840 Full Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    100/100
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security (latest)
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot®
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    100/100
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?

    http://www.xtremesystems.org/forums/showthread.php?183088-5000-B-E-on-M2N32-SLI-Dlx-Overclocked&p=2891724#post2891724

1PW

Member
Member
VIP
Local time
9:54 AM
Posts
22
OS
W10 macOS Linux
Hello @fmw

The response time for a new Malwarebytes support ticket is about 7 to 10 days. When another support ticket was started, the first support ticket was cancelled by the second one.

Is this related to your other post in this forum? When you've supplied a bit more information, a request for escalation can be made through the Malwarebytes Forum manager.

Thank you.

Thank you.
 

My Computer

System One

  • OS
    W10 macOS Linux

The-Hive

Well-known member
Pro User
VIP
Local time
5:54 PM
Posts
3,617
Location
Wiltshire UK
OS
Windows 11 Pro
Google the best Antivirus programs for 2022 and you will find Defender is highly rated and a list of others to look at, basically they are all pretty good and it's just a matter of preference as I see you do not want Norton and I swear by them
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Screen Resolution
    1920x1080
    Hard Drives
    C: Samsung 2TB P981A
    D: Samsung 2TB 970 Evo
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer AX1650i Wi-Fi Network Adaptor
    Alienware Z01G Graphic Amplifier
    Tobii Eye Tracker
  • Operating System
    Dual Boot Windows 11 Pro / Windows 11 Pro Dev build
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
    Screen Resolution
    1920 x 1080
    Hard Drives
    512Gb SSD
    2GB External drive
    Browser
    Chrome
    Antivirus
    Norton

dbartenstein

Well-known member
Member
Local time
12:54 PM
Posts
251
OS
Win 11 Pro (Insider Beta channel)
I gave up and installed Malwarebytes. So far so good except for the customer service which appears to be non existent. I have opened two tickets. The site tells me that a tech will get in touch by email. Three days later, no email and I still can't create an account. Perhaps someone can suggest an antivirus other than Norton that has good performance and good service?
I've been using Malwarebytes for several years and have never had an issue where I needed to submit a support ticket..... I am surprised!
 

My Computers

System One System Two

  • OS
    Win 11 Pro (Insider Beta channel)
    Computer type
    Laptop
    Manufacturer/Model
    Acer AN515-54
    CPU
    Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz 2.40 GHz
    Memory
    32GB
    Graphics Card(s)
    Nvidia GeForce GTX 1650, Intel UHD 630
    Monitor(s) Displays
    Acer CB272D
    Screen Resolution
    1920x1080
    Hard Drives
    256GB and 1T SSD
    Keyboard
    Logitech K375S
    Mouse
    Logitech M510
    Internet Speed
    250MB
    Browser
    Edge
    Antivirus
    Malwarebytes
  • Operating System
    Win 11 Pro (Insider Dev Channel)
    Computer type
    Laptop
    Manufacturer/Model
    Dell E6430
    CPU
    Intel(R) Core(TM) i7-3540M CPU @ 3.00GHz 3.00 GHz (non-compliant)
    Memory
    16 GB
    Graphics card(s)
    Intel HD Graphics 4000, NVIDIA NVS 5200M
    Screen Resolution
    1366x768
    Antivirus
    Malwarebytes

fmw

Member
Thread Starter
Local time
12:54 PM
Posts
61
OS
win 11
Hello @fmw

The response time for a new Malwarebytes support ticket is about 7 to 10 days. When another support ticket was started, the first support ticket was cancelled by the second one.

Is this related to your other post in this forum? When you've supplied a bit more information, a request for escalation can be made through the Malwarebytes Forum manager.

Thank you.

Thank you.

I had no idea any customer support anywhere was that slow. I'll stop complaining. I don't have the energy to go through another change. I'll just go elsewhere when my subscription ends next year.
 

My Computers

System One System Two

  • OS
    win 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebrew
    CPU
    Core i5 10400
    Motherboard
    ASUS B560-Plus
    Memory
    8 GB DDR4
    Graphics Card(s)
    Heatsink cooled ASUS
    Sound Card
    None. Business computer
    Monitor(s) Displays
    ASUS
    Screen Resolution
    1920
    Hard Drives
    1TB WD NVME SSD
    PSU
    Cooler Master 600 watt
    Case
    Cooler Master
    Cooling
    fans
    Keyboard
    ergonomic
    Mouse
    Microsoft
    Internet Speed
    Very slow - satellite internet, nothing else available.
    Browser
    Firefox
    Antivirus
    PC Matic
    Other Info
    5 other computers on our network including Win 11, 10 and Linux.
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3
    CPU
    core i5
    Motherboard
    Acer
    Memory
    8GB
    Graphics card(s)
    integral

fmw

Member
Thread Starter
Local time
12:54 PM
Posts
61
OS
win 11
Google the best Antivirus programs for 2022 and you will find Defender is highly rated and a list of others to look at, basically they are all pretty good and it's just a matter of preference as I see you do not want Norton and I swear by them
Norton has a good product. I won't do business with them because they charged me one year for two subscriptions and woudn't refund one. I have no criticism of their product, just their ethics.
 

My Computers

System One System Two

  • OS
    win 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebrew
    CPU
    Core i5 10400
    Motherboard
    ASUS B560-Plus
    Memory
    8 GB DDR4
    Graphics Card(s)
    Heatsink cooled ASUS
    Sound Card
    None. Business computer
    Monitor(s) Displays
    ASUS
    Screen Resolution
    1920
    Hard Drives
    1TB WD NVME SSD
    PSU
    Cooler Master 600 watt
    Case
    Cooler Master
    Cooling
    fans
    Keyboard
    ergonomic
    Mouse
    Microsoft
    Internet Speed
    Very slow - satellite internet, nothing else available.
    Browser
    Firefox
    Antivirus
    PC Matic
    Other Info
    5 other computers on our network including Win 11, 10 and Linux.
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3
    CPU
    core i5
    Motherboard
    Acer
    Memory
    8GB
    Graphics card(s)
    integral

fmw

Member
Thread Starter
Local time
12:54 PM
Posts
61
OS
win 11
I've been using Malwarebytes for several years and have never had an issue where I needed to submit a support ticket..... I am surprised!
Me too. Someone else on the thread explained that their response time for support tickets is 7 to 10 days. I know I couldn't get away with that with my customers. It has been a hard few days wrestling with anti-virus.
 

My Computers

System One System Two

  • OS
    win 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebrew
    CPU
    Core i5 10400
    Motherboard
    ASUS B560-Plus
    Memory
    8 GB DDR4
    Graphics Card(s)
    Heatsink cooled ASUS
    Sound Card
    None. Business computer
    Monitor(s) Displays
    ASUS
    Screen Resolution
    1920
    Hard Drives
    1TB WD NVME SSD
    PSU
    Cooler Master 600 watt
    Case
    Cooler Master
    Cooling
    fans
    Keyboard
    ergonomic
    Mouse
    Microsoft
    Internet Speed
    Very slow - satellite internet, nothing else available.
    Browser
    Firefox
    Antivirus
    PC Matic
    Other Info
    5 other computers on our network including Win 11, 10 and Linux.
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3
    CPU
    core i5
    Motherboard
    Acer
    Memory
    8GB
    Graphics card(s)
    integral

Porthos

Active member
Member
VIP
Local time
11:54 AM
Posts
160
OS
Windows 10
Someone else on the thread explained that their response time for support tickets is 7 to 10 days. I know I couldn't get away with that with my customers. It has been a hard few days wrestling with anti-virus.
Can you post a link to the thread
 

My Computer

System One

  • OS
    Windows 10
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