Sound card continues to crash


325xle

Member
Local time
3:22 PM
Posts
26
OS
Windows 11
I believe it has something to do with 2 sound cards running at the same time but not certain. I tried uninstalling the Conexant which is the driver that came from HP but when using the Windows Driver the sound is too high pitch for me and I am unable to change it. I would like to use Conexant. When it crashes the audio and video goes to slow motion.

Are here any suggestions how to either have one sound card running or to change the high pitch when using the Windows Driver?

Screenshot (442).png
 

My Computer

System One

  • OS
    Windows 11
Conexant company went out of business stopped producing drivers the last one was in 2014. See issues with Conexant and Windows 10.
Fix Conexant SmartAudio HD No Sound issue for Windows 11/10
Looks like that is what you are using.Try filling in System Specs on your profile so get better idea what PC or laptop maybe using.

How old is system ? Right Click Conexant Audio device manager shown in your pic and select update driver Search Automatically.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    jds63 /self built
    CPU
    Intel Core i7 10700KF 3.8 MHz
    Motherboard
    ASUS ROG Strix Z490-E Gaming
    Memory
    G.Skill Trident RGB Series 64GB DDR4-3600MHz
    Graphics Card(s)
    ASUS ROG Strix GeForce RTX 3060 Ti OC Edition
    Sound Card
    Creative Sound BlasterX AE-5 Plus
    Monitor(s) Displays
    ASUS VG28UQL1A 28" 144 Mhz 4K Monitor
    Screen Resolution
    3840 X 2160p HDR
    Hard Drives
    Samsung 970 EVO Plus NVMe 500GB M.2 Drive, (2) Samsung 870 EVO 1TB SATA III Internal SSD, (2) Samsung 860 EVO 1TB SATA III Internal SSD & Seagate Barracuda 2TB
    PSU
    ASUS ROG Thor 850 80+ Platinum 850W Fully Modular RGB Power Supply
    Case
    Lian Li Lancool II Mesh Performance
    Cooling
    Noctua NH-U12A CPU Cooler, (5) Noctua NF-A12x15 chromax.black.swap 120mm, (3) Lepa BOL.Quiet PWM LED 120mm
    Keyboard
    Logitech MX Keys
    Mouse
    Logitech MX Ergo Trackball
    Internet Speed
    325Mbps/ 20Mbps
    Browser
    Mozilla Firefox 64-bit, Microsoft Edge
    Antivirus
    Kaspersky Plus 2023
    Other Info
    Pioneer Blu-Ray/DVD Burner 209DBK, Logitech Z906 5.1 Speakers and Epson XP7100 All-in-One Printer

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