Suggestions for Getting Rid of a Peculiar Virus


Catnip

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Win 11 Pro 23H2
I have a virus on my old hard disk that MSert, MalwareBytes, SuperAntiSpyware, and Windows Defender either will not detect, or will not touch. WD is the only anti-virus that would even detect this virus, but wouldn't remove it. When I got the toast notification that it had been found and to click for options, I got this:

Windows.jpg

Which surprised the hell out of me. I am the "IT administrator" and I am "El Super User" on my machine. Nothing has been limited in any way. At least not by me.

I am wondering if there is a way to get rid of this virus somehow. I did a clean install to a new hard drive, but that is turning into a nightmare. My old installation was running like a top, except for this virus I can't get rid of.

Does anyone have a recommendation for a decent anti-virus? Something with some teeth that will take on this thing?
 

My Computer

System One

  • OS
    Win 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Ryzen 5800X
    Motherboard
    Gigabyte x570 Aorus Elite Wifi
    Memory
    32 GB GSkill Trident Neo with pretty LED lights
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    2 x Samsung 32 inch curved - one 4K, one 1080p
    Screen Resolution
    4K, 1920 x 1080
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes
What is the name of this virus you think you have?
From the looks of the background window Defender has detected a potentially unwanted app, not a virus.
Such an app is restricted due to it's potential to mess about with settings that could cause Windows to fail in some way, but such interference is usually initiated by the user, not the app.

What have you installed lately that might be such an app? Any 3rd party monitoring, customisation tools or browser extensions?

The message about the IT Administrator limiting acccess can be caused by a 3rd party app/ utility or by user settings (just changing some defaults can do it) and is not in itself a sign of anything suspicious.

More detail is required for anyone to help you.
 

My Computer

System One

  • OS
    Windows 11 Pro 22H2, build: 22621.521
    Computer type
    PC/Desktop
    Manufacturer/Model
    Scan 3XS Custom 1700
    CPU
    Intel i7-12700K 3.6GHz Base (5.0GHz Turbo)
    Motherboard
    Asus ProArt Creator B660 D4
    Memory
    64GB DDR 3600Mhz
    Graphics Card(s)
    Asus Tuff RTX 3080 10GB OC
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Gigabyte G32QC 32inch 16:9 curved @2560 x 1440p 165Hz Freesync Premium Pro/ Dell SE2422H 24inch 16:9 1920 x 1080p 75Hz Freesync
    Screen Resolution
    2560 x 1440p & 1920 x 1080p
    Hard Drives
    WD SN570 1TB NVME (Boot), Samsung 870QVO 1TB (SSD), SanDisk 3D Ultra 500Gb (SSD) x2, Seagate 3Tb Expansion Desk (Ext HDD), 2x Toshiba 1Tb P300 (Ext HDD)
    PSU
    Corsair RM1000X Modular
    Case
    Corsair 4000D Airflow Desktop
    Cooling
    Corsair Hydro H150i RGB Pro XT 360mm Liquid Cooler, 3 x 120mm fans, 1x Exhaust
    Keyboard
    Microsoft Ergonomic
    Mouse
    Logitech G402
    Internet Speed
    800Mbs
    Browser
    Edge Chromium
    Antivirus
    Defender, Malwarebytes
Being a Malware Removal Specialist i would like to know what Defender claimed it to be ?
Also have you ran AdwareCleaner ?
Malwarebytes AdwCleaner >>> Download AdwCleaner

Please download AdwCleaner and save it to your Desktop
* Close all open programs and browsers
* Right click on the icon and select Run as administrator
* Click Scan now
* Allow the program to Quarantine what it finds except for Pre-installed applications if you would like to keep those or other entries you would like to keep
* When completed click View Scan Log File
* Copy and paste the contents in your reply
* Click Skip Basic Repair if it appears then close the program

Thanks !
 

My Computer

System One

  • OS
    Windows11 23H2 (OS Build 22631.2428)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP HP ENVY TE01
    CPU
    2.90 gigahertz Intel Core i7-10700
    Motherboard
    Board: HP 8767 A (SMVB)
    Memory
    16214 Megabytes Usable Installed Memor
    Hard Drives
    1511.52 Gigabytes Usable Hard Drive Capacity
    1418.15 Gigabytes Hard Drive Free Space
    Keyboard
    Logitech wireless
    Mouse
    M 185 wireless
    Internet Speed
    12 ms Jitter 8 ms Download 10.5 Mbps Upload 1.7
    Browser
    Edge & FF
    Antivirus
    Windows Defender
Unfortunately, I don't know the name of the supposed app or virus as I couldn't get past the screen I posted above for any details. Windows Defender will not let me look at it.

The only thing that I installed prior to this problem was Macrium Reflect. Then I had a whole host of other problems that prompted this adventure in the first place.

@flashh4 I will reconnect the drive and try AdwCleaner. Maybe that will work. Thank you for the tip.
 

My Computer

System One

  • OS
    Win 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Ryzen 5800X
    Motherboard
    Gigabyte x570 Aorus Elite Wifi
    Memory
    32 GB GSkill Trident Neo with pretty LED lights
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    2 x Samsung 32 inch curved - one 4K, one 1080p
    Screen Resolution
    4K, 1920 x 1080
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes
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