Solved Surface8: Can't enable camera or microphone - access buttons grayed out

Surface8 running win11. Os updated. My built-in cameras (front and back cameras) and built-in microphone is not working. Never have worked in the 1 year I've had it.
It somehow thinks 'my organization' is causing this. There is no 'organization', it's my personal PC.
On the Settings => Privacy & Security => Camera: all access buttons are grayed out. Can't enable any of them (same story on the similar microphone settings page):


Microsoft help folks looked through my system (screen sharing), but couldn't find any problems. They suggested a reinstall of Windows. I did this, but it didn't fix the problem.
I've seen various similar posts where folks suggest editing the registry, gpedit changes, etc, but nothing I've tried works.

Any suggestions?
thx

Try all 7 of those options. It’s ten forums but should be the same(ish) locations.

Thanks dacrone. I tried all 7 options, but buttons still grayed out.

Other ideas?

rodr said:

Thanks dacrone. I tried all 7 options, but buttons still grayed out.

Click to expand...

1. Necessarily Create restore point
2.Run CMD as Administrator
3. Copy the commands and enter into the command line:

reg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Policies" /f
reg delete "HKCU\Software\Microsoft\WindowsSelfHost" /f
reg delete "HKCU\Software\Policies" /f
reg delete "HKLM\Software\Microsoft\Policies" /f
reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\Policies" /f
reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsStore\WindowsUpdate" /f
reg delete "HKLM\Software\Microsoft\WindowsSelfHost" /f
reg delete "HKLM\Software\Policies" /f
reg delete "HKLM\Software\WOW6432Node\Microsoft\Policies" /f
reg delete "HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Policies" /f
reg delete "HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\WindowsStore\WindowsUpdate" /f

4.Restart computer and check again

Thank you akt196! Success! I can now enable/disable the cameras and microphone!

rodr said:

Thank you akt196! Success! I can now enable/disable the cameras and microphone!

Click to expand...

Do not mention it!