Solved Switching account


ricorocks

Member
Local time
2:59 PM
Posts
3
OS
win 11
This Dell desktop, I installed from Dell "Intel Rapid Storage" driver. After reboot, my Microsoft account had changed to a previously used Microsoft account.

The old account, used email no longer existing, etc

I can log into BOTH accounts at the Microsofts web page.

Is this the solution?

r-click windows "Start" > sign out of current windows > sign in (same place) using preferred user account
 

My Computer

System One

  • OS
    win 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    i7 8th gen.
    Motherboard
    Dell?
    Memory
    16gb + 16gb optane
    Graphics Card(s)
    gtx 1050 ti
    Antivirus
    bitdefender

glasskuter

Well-known member
Pro User
VIP
Local time
1:59 PM
Posts
2,520
Location
The Lone Star State of Texas
OS
Windows 11 Pro 22H2 22621.382
Hi, and welcome to the forum. I'm sorry but I'm really not fully understanding your question. Choose which of the following scenarios applies to you. If neither of these scenarios apply to you. please report back.

Procedure 1 - On the log on screen you have two user accounts with 2 different user names & you want to remove one of them

1. Log in using the old account and password. If you have personal files you want to save within this account, copy (not move) them and then paste the files to a flash drive.

2. Go to settings-accounts-family & other users. Under 'other users' you should see your second (new) user account.
Verify that the account is an administrator account. If it IS an administrator account, skip to step 4. If it is NOT an administrator account,
do step 3 first.

3. Click on the account name and select 'change account type'. Change it to administrator.

4. Log out of the old account and log in to the new account.

5. If you saved files to a flash drive, copy and paste them into you new account.

6. Go to settings-accounts-family and other users. There, you should see your old acct, Select it then click remove.

Restart. Now on your login screen you should have only the new account.


Procedure 2 - On the login screen you have 2 user accounts with same name

1. In search box type netplwiz. In the search result select "netplwiz run command"

2. Uncheck the User must enter a user name and password to use this computer, select your user name in the list
and click Apply

3. Type your password (twice) and click OK twice to close all windows.

4. Restart. It will automatically log in to windows. Log out and verify that the duplicate user name is gone from the signin screen. If it is still there
go to settings- user accounts-signin options-turn off the Use my sign-in info to automatically finish setting up my device and reopen my apps after update or restart. Restart computer.

5. If everything is in order at this point, and you want to be automatically be logged into windows every time you can stop.
If you want to have to enter a password, do steps 1-2-3-4 again, except check the box
User must enter a user name and password to use this computer, select your user name in the list
and click Apply

3. Type your password (twice) and click OK twice to close all windows. You will now be asked for a password at login.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.382
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

ricorocks

Member
Thread Starter
Local time
2:59 PM
Posts
3
OS
win 11
Thank You for the quick reply, Glasskutter!

Log in screen I do not have two, only the old one

netplwiz lists only the old account, NOT 2

Note: I have two accounts Microsoft online, & can access either online. The computer lists/sees only the old

old acct = ricorocks
new acct = ricorocks41

On line - tried to add email 'alias' to old acct. Enter new email

That email used by another person. message.
 
Last edited:

My Computer

System One

  • OS
    win 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    i7 8th gen.
    Motherboard
    Dell?
    Memory
    16gb + 16gb optane
    Graphics Card(s)
    gtx 1050 ti
    Antivirus
    bitdefender

glasskuter

Well-known member
Pro User
VIP
Local time
1:59 PM
Posts
2,520
Location
The Lone Star State of Texas
OS
Windows 11 Pro 22H2 22621.382
I will say I have never heard of your particular situation. If you can log in to your old account on the computer you might can straighten it out.

1. setting-accounts-family and other users-add other user-click add account. Select 'I don't have this person's signin information".
Click "add a user without a Microsoft account". Name it your name (not email address) and leave password blank if it will let you. Otherwise, use your email password. This makes a local account.

2. Once the account is established, Under 'other users' you should see your second (new) user account.
Click on the account name and select 'change account type'. Change it to administrator.
Now, under 'other users' you should see your second (new) user account. Verify it is an administrator.

3. While logged into old account backup any files as described above.

4. Restart. Now on the signin screen you should have 2 accounts. Login to the new one. You should have a clean desktop.

5. Copy and paste any saved files back into new account.

Once you get new account sorted, go to settings-accounts-family and other users-under 'other users', select the old account, and remove.

You can then change your new local account to the correct Microsoft account by going to settings-accounts-under your account name select 'change to Microsoft account" and follow prompts.

Keep in mind you will have to change any desired settings in the new account as well as adding shortcuts you may have had on your old desktop.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.382
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

ricorocks

Member
Thread Starter
Local time
2:59 PM
Posts
3
OS
win 11
Switching gears just a little! The above switch of accounts used by Windows, caused windows to use an old deleted email address, to reply.

Click here to send this to a friend. Brings up Hotmail old non-exsistent account. Can't send
tried to add gmail, but hotmail would not accept.


since the account changed (install of driver). Now clicking add account to hotmail blank page, cannot add gmail
 

My Computer

System One

  • OS
    win 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    i7 8th gen.
    Motherboard
    Dell?
    Memory
    16gb + 16gb optane
    Graphics Card(s)
    gtx 1050 ti
    Antivirus
    bitdefender

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