The box shut-completely-down (once); no errors listed (Event Viewer or Problem Reports).


Query01

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Local time
4:53 AM
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Windows 11\Home
The subject line says is all. The main focus (for me), to find some documented evidence (log), that this event happened. To be clear, both 'Event Viewer' and 'Reliability History\Problem Reports' --has absolutely no entries about any power and/or hardware issues since the last refresh. Also, after booting, the battery was at eighty-nine percent, with the power-adapter still connected to both a live A/C-outlet and the box.

I don't know where-else to look. From this point forward, I'll be running Sysinternals\ProcDump, approx two or three weeks later, b) reset the motherboard per the OEMs' directions; in that order. If I reset the board first, it may resolve the issue long enough for me to not get a clue. I only have thirty-days before the retailers return policy expires, then I'll have to file for an RMA;be without a machine.

Third machine, second replacement of the exact make/model for various reasons, not associated with 'this' behavior of shutting-down --without documented evidence. This machine runs most/more stable with: 1) the OEM\Preloaded OS and the drivers provided via the OEMs regional web-site; this machine does not connect to the Inet.

I am truly listening ...

2023-10-30_003552_OS_Ver.png
 

My Computer

System One

  • OS
    Windows 11\Home
Event ID 41: This event indicates that Windows restarted without a complete shutdown. Event ID 1074: This event is logged when an application is responsible for the system shutdown or restart.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
I'm sorry, but I really don't understand your post. I assume this is a laptop since you refer to battery percentage.

Your first laptop shut down unexpectedly. You returned it for a replacement.

second laptop -What was your reason for returning this one? Was it same shut down issue?

third laptop -Now you're on your second replacement. You say "for various reasons not associated with 'this' behavior of shutting-down. This machine runs most/more stable ".
What reasons? You want documented evidence of WHAT?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
@glasskuter -- In short, where else can/might evidence be found about this shutdown? I've already confirmed --the areas where the normal entries, e.g. event id: 41 and the like, are not found/listed for this instance.
 

My Computer

System One

  • OS
    Windows 11\Home
Now I am REALLY confused...or crazy. You said the shutdown occurred on your first laptop. Now you are on your third laptop. If you returned the laptop that had the problem, any information regarding the shutdown would be on a laptop you no longer have.

If the original laptop is still in your possession, the only place to look would be event viewer for all events at the exact date/time the shutdown occurred. It will not necessarily say the word 'power.' As Freebooter said , software could have triggered a critical event or the shutdown could be caused by failing hardware. If it's hardware an event may not even have been created. The event viewer is a vast amount of information. There is no way anyone can tell you exactly what to look for in event viewer.

Now, reverting to a blue or black screen without loss of power is different. Data is stored in log files that can be gathered using the instructions here BSOD - Posting Instructions

IMO, a single shutdown would not have warrented returning the laptop. Flukes are not uncommon. If it happened again, then one would want to troubleshoot hardware by stress testing, monitoring temperatures, and testing ram and drive. A defective power supply can also cause such an issue.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
If it only happened once it may not be a problem to worry about. If your return time is getting close to being expired and you think it's going to happen again I would go ahead and return it.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
@glasskuter -- you are confusing yourself by twisting the words I clearly typed. Please review the original text; slowly.

@Winuser -- I only need assistance with finding any documented evidence of this shutdown. There has been one previous shutdown and it was logged; this one wasn't.
 

My Computer

System One

  • OS
    Windows 11\Home

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