The New Bing and Edge – Progress from First Month

It’s hard to believe it’s been just over a month since we released the new AI-powered Bing and Edge to the world as your copilot for the web. In that time, we have heard your feedback, learned a lot, and shipped a number of improvements. We are delighted by the virtuous cycle of feedback and iteration that is driving strong Bing improvements and usage.

We wanted to share a bit about what we have learned on your usage of Bing and some of the early stats that are helping to shape our future product development.

We are pleased to share that after a number of years of steady progress, and with a little bit of a boost from the million+ new Bing preview users, we have crossed 100M Daily Active Users of Bing. This is a surprisingly notable figure, and yet we are fully aware we remain a small, low, single digit share player. That said, it feels good to be at the dance!

Of the millions of active users of the new Bing preview, it’s great to see that roughly one third are new to Bing. We see this appeal of the new Bing as a validation of our view that search is due for a reinvention and of the unique value proposition of combining Search + Answers + Chat + Creation in one experience.

Secondly not only are we seeing growth in new users, but we are seeing engagement growing as more people are conducting more searches daily.

Two factors are driving trial and usage. One is Microsoft Edge continues to grow in usage as it has done for the last seven quarters based on the quality of our browser. We expect new capabilities, like having Bing search and create in the Edge sidebar, will bolster further growth.

The second factor driving trial and usage is that our core web search ranking has taken several significant jumps in relevancy due to the introduction of the Prometheus model so our Bing search quality is at an all-time high.

As more people come to use the new Bing and Edge, we’re seeing trial and adoption of new capabilities that prove out the value of an integrated Search + Chat experience. Roughly one third of daily preview users are using Chat daily. We’re seeing on average, roughly three chats per session with more than 45 million total chats since the preview began. And 15 percent of Chat sessions are people using Bing to generate new content demonstrating we are extending search to creativity.

We are also pleased to see the new Bing start to be used on mobile phones given the release of our new Bing Mobile app. On the small screen, Answers and Chat, now with voice input, are much more helpful, and have led to a 6X increase in the daily active users from pre-launch levels.

It’s been an amazing 30 days and the team is energized to continue to iterate and improve Bing and Edge to deliver the next generation of search and what we hope becomes your trusted copilot for the web.

- Yusuf Mehdi

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The New Bing and Edge – Progress from Our First Month

It’s hard to believe it’s been just over a month since we released the new AI-powered Bing and Edge to the world as your copilot for the web. In that time, we have heard your feedback, learned a lot, and shipped a number of improvements. We are delighted by the virtuous cycle of feedback and...

blogs.bing.com