The new Windows Defender app (from MS Store)


BrianInEngland

Well-known member
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OS
Windows 11 Pro 23H2 (RP channel)
I've been using this for a while, on both Windows 11 and my Samsung Android. It's useful for Android as it provides malware protection. For Windows it shows an overview of protection and any security issues with my devices.

Today I tried to open the app and got a message that I need to sign in. After signing in I got a message that to use the app I need a Microsoft 365 subscription - which I already have (MS Office apps installed on PC, 1TB OneDrive, family sharing all active).

Neither the PC app nor the Android one will now work with my valid account 🤔
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    AMD Ryzen 5900X 12-core
    Motherboard
    X570 Aorus Xtreme
    Memory
    64GB Corsair Platinum RGB 3600MHz CL16
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 970 Evo Plus 1TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Asus ROG Strix 1000W
    Case
    Corsair D750 Airflow
    Cooling
    Noctua NH-D15S
    Keyboard
    Asus ROG Flare
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    500Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
I've been using this for a while, on both Windows 11 and my Samsung Android. It's useful for Android as it provides malware protection. For Windows it shows an overview of protection and any security issues with my devices.

Today I tried to open the app and got a message that I need to sign in. After signing in I got a message that to use the app I need a Microsoft 365 subscription - which I already have (MS Office apps installed on PC, 1TB OneDrive, family sharing all active).

Neither the PC app nor the Android one will now work with my valid account 🤔
Interesting. I'm seeing this. I use Malwarebytes, which automatically turns off Windows Defender every time it updates, so I just leave Windows Defender off. I'm wondering if Microsoft Defender is even worth having on-board.

1657289249161.png
 

My Computers

System One System Two

  • OS
    Win 11 Pro (Insider Beta channel)
    Computer type
    Laptop
    Manufacturer/Model
    Acer AN515-54
    CPU
    Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz 2.40 GHz
    Memory
    32GB
    Graphics Card(s)
    Nvidia GeForce GTX 1650, Intel UHD 630
    Monitor(s) Displays
    Acer CB272D
    Screen Resolution
    1920x1080
    Hard Drives
    256GB and 1T SSD
    Keyboard
    Logitech K375S
    Mouse
    Logitech M510
    Internet Speed
    250MB
    Browser
    Edge
    Antivirus
    Malwarebytes
  • Operating System
    Win 11 Pro (Insider Canary Channel, unsupported)
    Computer type
    Laptop
    Manufacturer/Model
    Dell E6430
    CPU
    Intel(R) Core(TM) i7-3540M CPU @ 3.00GHz 3.00 GHz (non-compliant)
    Memory
    16 GB
    Graphics card(s)
    Intel HD Graphics 4000, NVIDIA NVS 5200M
    Screen Resolution
    1366x768
    Antivirus
    Windows Defender
Interesting. I'm seeing this. I use Malwarebytes, which automatically turns off Windows Defender every time it updates, so I just leave Windows Defender off. I'm wondering if Microsoft Defender is even worth having on-board.

View attachment 33374
Probably not worth having unless they fix it! It will only work if you're using Windows Defender but that was ok for me, unless it will work with my 365 sub again it's pointless. I've uninstalled both the PC and phone apps.

This is all I get since this morning (both on phone and PC). Can confirm that 365 sub is active.
 

Attachments

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My Computer

System One

  • OS
    Windows 11 Pro 23H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    AMD Ryzen 5900X 12-core
    Motherboard
    X570 Aorus Xtreme
    Memory
    64GB Corsair Platinum RGB 3600MHz CL16
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 970 Evo Plus 1TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Asus ROG Strix 1000W
    Case
    Corsair D750 Airflow
    Cooling
    Noctua NH-D15S
    Keyboard
    Asus ROG Flare
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    500Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
Same issue here.

Valid Microsoft 365 Family subscription. Both Windows app and Android app telling me since this morning I need a subscription...

This is not a good start.

I like the app because it allows me to check the security status of devices of people I'm sharing Office with. Mainly my dad.

And because it adds some basic protection to Android that I previously paid for, like Kaspersky for Android or Bitdefender.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-10600K
    Motherboard
    Gigabyte Aorus Z490 Elite AC
    Memory
    32 GB (G.Skill Ripjaws V F4-3600C16D-32GVKC)
    Graphics Card(s)
    MSI GeForce RTX 3070 Gaming Z Trio
    Monitor(s) Displays
    LG UltraGear 32GR93U
    Screen Resolution
    4K
    Hard Drives
    Kingston A2000 500GB; Kingston A2000 1TB; Seagate Barracuda Compute 3,5", 8TB
    PSU
    be quiet! Straight Power 11 750W
    Case
    be quiet! Silent Base 801
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    CPU
    Intel Core i5-1155G7
    Memory
    8 GB
    Graphics card(s)
    Intel Iris Xᵉ
    Screen Resolution
    1920 x 1080
Same issue here.

Valid Microsoft 365 Family subscription. Both Windows app and Android app telling me since this morning I need a subscription...

This is not a good start.

I like the app because it allows me to check the security status of devices of people I'm sharing Office with. Mainly my dad.

And because it adds some basic protection to Android that I previously paid for, like Kaspersky for Android or Bitdefender.
Maybe just a server-side bug. I did find the Windows app would ask me to sign in again occasionally, but always worked with my 365 account. Not today 😒
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    AMD Ryzen 5900X 12-core
    Motherboard
    X570 Aorus Xtreme
    Memory
    64GB Corsair Platinum RGB 3600MHz CL16
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 970 Evo Plus 1TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Asus ROG Strix 1000W
    Case
    Corsair D750 Airflow
    Cooling
    Noctua NH-D15S
    Keyboard
    Asus ROG Flare
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    500Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
Yeah Same here not working at all today, and I have Microsoft 365 Family Plan active, and activated, Stuck so far on Checking for License on Windows 11 Desktop
 

My Computer

System One

  • OS
    Windows 11 Pro x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel I7 10700
    Motherboard
    Gigabyte B460M_DS3H Rev 1.0
    Memory
    32GB DDR4 2666mhz
    Graphics Card(s)
    EVGA Geforce 1660 Super
    Sound Card
    Onboard Audio
    Monitor(s) Displays
    Asus VG245H
    Screen Resolution
    1920x1080
    Hard Drives
    M.2 Samsung 970 Evo Plus 500GB Boot
    Samsung 860 Evo 1TB-Game SSD
    Western Digital Black 4TB Storage Drive

    External
    Western Digital Elements 500GB
    Western Digital My Passport 2TB
    Toshiba 2TB in External Enclosure
    Seagate 8TB in External Enclosure
    Western Digital My Book 8TB (Primary Backup drive)
    PSU
    EVGA G3 650 Watt
    Case
    Thermaltake V200 TG RGB
    Cooling
    Arctic Freezer 7X, 3 Front Intake Fans, 1 120 Exhaust in rear of case
    Keyboard
    Logitech G513
    Mouse
    Logitech G502 X
    Internet Speed
    Gigabit 1000Mb/20 Upload
    Browser
    MS Edge Chromium
    Antivirus
    Windows Defender, Malwarebytes Free
    Other Info
    UEFI, Secure Boot, TPM 2.0, Macrium 8 Home Edition
Yeah Same here not working at all today, and I have Microsoft 365 Family Plan active, and activated, Stuck so far on Checking for License on Windows 11 Desktop
Yes, mine just doing that too. At least it's not just me! Hopefully MS will fix it soon
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    AMD Ryzen 5900X 12-core
    Motherboard
    X570 Aorus Xtreme
    Memory
    64GB Corsair Platinum RGB 3600MHz CL16
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 970 Evo Plus 1TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Asus ROG Strix 1000W
    Case
    Corsair D750 Airflow
    Cooling
    Noctua NH-D15S
    Keyboard
    Asus ROG Flare
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    500Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
Just for more info: :-)


 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom self build
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING (11GB GDDR5X)
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G75 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3 wall mounted
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gbps Download and 35 Mbps Upload
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender and Malwarebytes Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Surface Laptop Copilot+ PC
    CPU
    Snapdragon X Elite (12 core) 3.42 GHz
    Memory
    16 GB LPDDR5x-7467 MHz
    Monitor(s) Displays
    15" HDR
    Screen Resolution
    2496 x 1664
    Hard Drives
    1 TB SSD
    Internet Speed
    Wi-Fi 7 and Bluetooth 5.4
    Browser
    Chrome and Edge
    Antivirus
    Windows Defender
All i get is See Plans or Sign in With Different Account on mine lol--Despite i have Active MS Office 365 account. Same for Phone as well---Guess either wait or i'll eventually uninstall this, and just stick with Built in Defender, and forget on the Dashboard aspect, Despite it was nice to keep tabs on Android Phone and Gaming Laptop Machine as well
 

My Computer

System One

  • OS
    Windows 11 Pro x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel I7 10700
    Motherboard
    Gigabyte B460M_DS3H Rev 1.0
    Memory
    32GB DDR4 2666mhz
    Graphics Card(s)
    EVGA Geforce 1660 Super
    Sound Card
    Onboard Audio
    Monitor(s) Displays
    Asus VG245H
    Screen Resolution
    1920x1080
    Hard Drives
    M.2 Samsung 970 Evo Plus 500GB Boot
    Samsung 860 Evo 1TB-Game SSD
    Western Digital Black 4TB Storage Drive

    External
    Western Digital Elements 500GB
    Western Digital My Passport 2TB
    Toshiba 2TB in External Enclosure
    Seagate 8TB in External Enclosure
    Western Digital My Book 8TB (Primary Backup drive)
    PSU
    EVGA G3 650 Watt
    Case
    Thermaltake V200 TG RGB
    Cooling
    Arctic Freezer 7X, 3 Front Intake Fans, 1 120 Exhaust in rear of case
    Keyboard
    Logitech G513
    Mouse
    Logitech G502 X
    Internet Speed
    Gigabit 1000Mb/20 Upload
    Browser
    MS Edge Chromium
    Antivirus
    Windows Defender, Malwarebytes Free
    Other Info
    UEFI, Secure Boot, TPM 2.0, Macrium 8 Home Edition
All i get is See Plans or Sign in With Different Account on mine lol--Despite i have Active MS Office 365 account. Same for Phone as well---Guess either wait or i'll eventually uninstall this, and just stick with Built in Defender, and forget on the Dashboard aspect, Despite it was nice to keep tabs on Android Phone and Gaming Laptop Machine as well
Yes it looks like everyone is having the same issue, probably something at MS's end
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    AMD Ryzen 5900X 12-core
    Motherboard
    X570 Aorus Xtreme
    Memory
    64GB Corsair Platinum RGB 3600MHz CL16
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 970 Evo Plus 1TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Asus ROG Strix 1000W
    Case
    Corsair D750 Airflow
    Cooling
    Noctua NH-D15S
    Keyboard
    Asus ROG Flare
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    500Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
Hey, guys . . .

Would one of you file Feedback on this issue and post a link here?

I'm going to get the new Defender and see what happens here. If it does the same for me, I'd like to add myself to the Feedback.
 

My Computers

System One System Two

  • OS
    Windows 11 23H2 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Envy TE01-1xxx
    CPU
    Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
    Motherboard
    16.0GB Dual-Channel Unknown @ 1463MHz (21-21-21-47)
    Memory
    16384 MBytes
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Monitor 1 - Acer 27" Monitor 2 - Acer 27"
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC PC SN530 SDBPNPZ-512G-1006 (SSD)
    Seagate ST1000DM003-1SB102
    Seagate BUP Slim SCSI Disk Device (SSD)
    PSU
    HP
    Case
    HP
    Cooling
    Standard
    Keyboard
    Logitech Wave K350
    Mouse
    Logitech M705
    Internet Speed
    500 mbps
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    That's all Folks!
  • Operating System
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    Intel Core i7 (10th gen) 10700
    Motherboard
    Intel
    Memory
    16 GB
    Graphics card(s)
    Intel UHD Graphics 630
    Sound Card
    Built-in
    Monitor(s) Displays
    Acer 27" & Samsung 24"
    Screen Resolution
    1920 x
    Hard Drives
    SSD (512 GB)
    HDD (1 TB)
    Seagate
    PSU
    Intel i7 10th Generation
    Case
    HP
    Cooling
    HP/Intel?
    Mouse
    Logitech M705
    Keyboard
    Logitech Wave K350
    Internet Speed
    50 mbps
    Browser
    Firefox 90.2
    Antivirus
    Windows Defender
    Other Info
    Headphone/Microphone Combo
    SuperSpeed USB Type-A (4 on front)
    HP 3-in-One Card Readr
    SuperSpeed USB Type-C
    DVD Writer
Interesting. I'm seeing this. I use Malwarebytes, which automatically turns off Windows Defender every time it updates, so I just leave Windows Defender off. I'm wondering if Microsoft Defender is even worth having on-board.

View attachment 33374
Unfortunately, in my case, even though I am using MBAM Premium, it did NOT shut off Defender. I had to do that using registry settings. Then, MBAM suddenly switched to the FREE version, and nagged me constantly about updating it. I opened a support ticked with the vendor and we eventually fixed it, and NOW, it disabled Defender automatically, like it should. But I had to download their Support tool and use it to both clean and reinstall MBAM. They were insistent that I needed BOTH MBAM and Defender as they told me neither alone was enough.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Ryzen 5600X
    Motherboard
    ASRock Steel Legend
    Memory
    16GB
    Graphics Card(s)
    EVGA GT 710
    Sound Card
    None
    Monitor(s) Displays
    23",24", 19" - flat panels
    Screen Resolution
    1920x1200
    Hard Drives
    None - only M.2 SATA and NVMe drives
    PSU
    750W
    Case
    Antec
    Cooling
    stock Wraith cooler
    Keyboard
    Corsair gaming
    Mouse
    Logitech M720
    Internet Speed
    1Gb
The issue has been solved on my end. Windows and Android app have returned to normal.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-10600K
    Motherboard
    Gigabyte Aorus Z490 Elite AC
    Memory
    32 GB (G.Skill Ripjaws V F4-3600C16D-32GVKC)
    Graphics Card(s)
    MSI GeForce RTX 3070 Gaming Z Trio
    Monitor(s) Displays
    LG UltraGear 32GR93U
    Screen Resolution
    4K
    Hard Drives
    Kingston A2000 500GB; Kingston A2000 1TB; Seagate Barracuda Compute 3,5", 8TB
    PSU
    be quiet! Straight Power 11 750W
    Case
    be quiet! Silent Base 801
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    CPU
    Intel Core i5-1155G7
    Memory
    8 GB
    Graphics card(s)
    Intel Iris Xᵉ
    Screen Resolution
    1920 x 1080
Same Here appears Windows Desktop, and Windows 10 Laptop back to normal and Android App definitely back to normal
 

My Computer

System One

  • OS
    Windows 11 Pro x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel I7 10700
    Motherboard
    Gigabyte B460M_DS3H Rev 1.0
    Memory
    32GB DDR4 2666mhz
    Graphics Card(s)
    EVGA Geforce 1660 Super
    Sound Card
    Onboard Audio
    Monitor(s) Displays
    Asus VG245H
    Screen Resolution
    1920x1080
    Hard Drives
    M.2 Samsung 970 Evo Plus 500GB Boot
    Samsung 860 Evo 1TB-Game SSD
    Western Digital Black 4TB Storage Drive

    External
    Western Digital Elements 500GB
    Western Digital My Passport 2TB
    Toshiba 2TB in External Enclosure
    Seagate 8TB in External Enclosure
    Western Digital My Book 8TB (Primary Backup drive)
    PSU
    EVGA G3 650 Watt
    Case
    Thermaltake V200 TG RGB
    Cooling
    Arctic Freezer 7X, 3 Front Intake Fans, 1 120 Exhaust in rear of case
    Keyboard
    Logitech G513
    Mouse
    Logitech G502 X
    Internet Speed
    Gigabit 1000Mb/20 Upload
    Browser
    MS Edge Chromium
    Antivirus
    Windows Defender, Malwarebytes Free
    Other Info
    UEFI, Secure Boot, TPM 2.0, Macrium 8 Home Edition

My Computers

System One System Two

  • OS
    Win 11 Pro (Insider Beta channel)
    Computer type
    Laptop
    Manufacturer/Model
    Acer AN515-54
    CPU
    Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz 2.40 GHz
    Memory
    32GB
    Graphics Card(s)
    Nvidia GeForce GTX 1650, Intel UHD 630
    Monitor(s) Displays
    Acer CB272D
    Screen Resolution
    1920x1080
    Hard Drives
    256GB and 1T SSD
    Keyboard
    Logitech K375S
    Mouse
    Logitech M510
    Internet Speed
    250MB
    Browser
    Edge
    Antivirus
    Malwarebytes
  • Operating System
    Win 11 Pro (Insider Canary Channel, unsupported)
    Computer type
    Laptop
    Manufacturer/Model
    Dell E6430
    CPU
    Intel(R) Core(TM) i7-3540M CPU @ 3.00GHz 3.00 GHz (non-compliant)
    Memory
    16 GB
    Graphics card(s)
    Intel HD Graphics 4000, NVIDIA NVS 5200M
    Screen Resolution
    1366x768
    Antivirus
    Windows Defender
Does anyone else regularly get status unknown for a device? My own pc is Windows 11 Pro and if I check its status via the Android app, it is regularly listed as status unknown.

Also, ony that same pc, I just had to log in again...
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-10600K
    Motherboard
    Gigabyte Aorus Z490 Elite AC
    Memory
    32 GB (G.Skill Ripjaws V F4-3600C16D-32GVKC)
    Graphics Card(s)
    MSI GeForce RTX 3070 Gaming Z Trio
    Monitor(s) Displays
    LG UltraGear 32GR93U
    Screen Resolution
    4K
    Hard Drives
    Kingston A2000 500GB; Kingston A2000 1TB; Seagate Barracuda Compute 3,5", 8TB
    PSU
    be quiet! Straight Power 11 750W
    Case
    be quiet! Silent Base 801
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    CPU
    Intel Core i5-1155G7
    Memory
    8 GB
    Graphics card(s)
    Intel Iris Xᵉ
    Screen Resolution
    1920 x 1080
Usually I get Unknown when a Device is offline, usually my Laptop though---Desktop is usually on 24/7--usually says Protected for Main Gaming Windows 11 Computer, Laptop does show as Unknown, but that machine is currently shutdown, and not online at moment
 

My Computer

System One

  • OS
    Windows 11 Pro x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel I7 10700
    Motherboard
    Gigabyte B460M_DS3H Rev 1.0
    Memory
    32GB DDR4 2666mhz
    Graphics Card(s)
    EVGA Geforce 1660 Super
    Sound Card
    Onboard Audio
    Monitor(s) Displays
    Asus VG245H
    Screen Resolution
    1920x1080
    Hard Drives
    M.2 Samsung 970 Evo Plus 500GB Boot
    Samsung 860 Evo 1TB-Game SSD
    Western Digital Black 4TB Storage Drive

    External
    Western Digital Elements 500GB
    Western Digital My Passport 2TB
    Toshiba 2TB in External Enclosure
    Seagate 8TB in External Enclosure
    Western Digital My Book 8TB (Primary Backup drive)
    PSU
    EVGA G3 650 Watt
    Case
    Thermaltake V200 TG RGB
    Cooling
    Arctic Freezer 7X, 3 Front Intake Fans, 1 120 Exhaust in rear of case
    Keyboard
    Logitech G513
    Mouse
    Logitech G502 X
    Internet Speed
    Gigabit 1000Mb/20 Upload
    Browser
    MS Edge Chromium
    Antivirus
    Windows Defender, Malwarebytes Free
    Other Info
    UEFI, Secure Boot, TPM 2.0, Macrium 8 Home Edition
I think you're right. I think it has to do with online status or sleep mode. But then, wouldn't it make more sense to just say offline instead of unknown.

Right now I have a device with status Not fully protected / action required. But it's not telling me what the problem is. It's an older Surface used by my dad. I think he may have turned it on briefly, not long enough for some overdue updates to install. That's info I'd like to see in the app...
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i5-10600K
    Motherboard
    Gigabyte Aorus Z490 Elite AC
    Memory
    32 GB (G.Skill Ripjaws V F4-3600C16D-32GVKC)
    Graphics Card(s)
    MSI GeForce RTX 3070 Gaming Z Trio
    Monitor(s) Displays
    LG UltraGear 32GR93U
    Screen Resolution
    4K
    Hard Drives
    Kingston A2000 500GB; Kingston A2000 1TB; Seagate Barracuda Compute 3,5", 8TB
    PSU
    be quiet! Straight Power 11 750W
    Case
    be quiet! Silent Base 801
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    CPU
    Intel Core i5-1155G7
    Memory
    8 GB
    Graphics card(s)
    Intel Iris Xᵉ
    Screen Resolution
    1920 x 1080
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