Solved Unable to connect to update service after Insider (Dev) Updates


Jabiru

Well-known member
Member
Local time
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47
Location
Maryland USA
OS
Host Windows 11 Pro, (Windows 11 Insider Canary Hyper-V VM )
On 3/9 I did a routine update to my Win 11 Insider (Dev) to 25314/230303-1411 and ever since 3/15 my Insider VM will no longer connect to the update service. It says I'm not connected to the internet, which I am since all other communications are working fine. This "update" series included Windows Insider Preview 25314.1000 on 3/9, an update to the stack package 1101.2303.2011.0 on 3/15, and an update to the Malicious Software Removal Tool x64-v5.111 also on 3/15. I'm inclined the think the problem as associated with the Stack package update since this seems to be associated with windows updates.

1679062793934.png

Has anyone else had this problem?

An, more imporrtantly anyone have any ideas on how to fix it?

Thanks,

Jabiru
 

My Computer

System One

  • OS
    Host Windows 11 Pro, (Windows 11 Insider Canary Hyper-V VM )
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom User Build
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    ASUS Prime X570-P
    Memory
    4X CMK32GX4M2B3200C16 16GB 1066.7 MHz (DDR4-2133 / PC4-17000) (64GB)
    Graphics Card(s)
    AMD Radeon WX2100 Workstation
    Sound Card
    Integrated Realtek S1200A 8-Channel High Definition Audio CODEC
    Monitor(s) Displays
    2X Samsung S24D360
    Screen Resolution
    1920x1080
    Hard Drives
    1X WD Black 1TB NVMe M2 SSD, 2X WD Blue 500GB NVMe M2 SSD, 1X WD Blue 1TB SATA SSD
    PSU
    Corsair CX550M
    Case
    Corsair 110R
    Cooling
    Corsair iCUE H115i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Logitech K270 KB/Mouse Combo
    Mouse
    Logitech K270 KB/Mouse Combo
    Internet Speed
    800Mb
    Browser
    Firefox, Edge, Edge Chromium
    Antivirus
    MalwareBytes, MS Defender
    Other Info
    1x Seagate 2TB HDD, 1x WD Passport 5TB HDD, 1x WD SATA 1TB Green SSD
Is the VM sharing the internet connection with the host?
How are the adapters configured? Is is NAT or is it bridged?
Are you able to run update to the MSStore on the hosted system? Mail?
Also,, Is your host system updating OK?
Why not roll back to the time prior to when you started having the issue?
 

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
Wow, ok, lots of questions.....

I'll go through them one at a time.

  1. Yes, the guest is sharing the internet with the host. The guest has an IP address of 172.24.173.6 with a subnet mast of 255.255..240.0 running in DHCP for both the IP and DNS. I am assuming with those settings it's using NAT.
  2. MSStore use is normal, connects, downloads and installs apps with no trouble.
  3. Host system updates with no problems.
  4. Not too sure rolling back is going to "fix" the problem, I'm more interested in finding out how & why it happened.
 

My Computer

System One

  • OS
    Host Windows 11 Pro, (Windows 11 Insider Canary Hyper-V VM )
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom User Build
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    ASUS Prime X570-P
    Memory
    4X CMK32GX4M2B3200C16 16GB 1066.7 MHz (DDR4-2133 / PC4-17000) (64GB)
    Graphics Card(s)
    AMD Radeon WX2100 Workstation
    Sound Card
    Integrated Realtek S1200A 8-Channel High Definition Audio CODEC
    Monitor(s) Displays
    2X Samsung S24D360
    Screen Resolution
    1920x1080
    Hard Drives
    1X WD Black 1TB NVMe M2 SSD, 2X WD Blue 500GB NVMe M2 SSD, 1X WD Blue 1TB SATA SSD
    PSU
    Corsair CX550M
    Case
    Corsair 110R
    Cooling
    Corsair iCUE H115i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Logitech K270 KB/Mouse Combo
    Mouse
    Logitech K270 KB/Mouse Combo
    Internet Speed
    800Mb
    Browser
    Firefox, Edge, Edge Chromium
    Antivirus
    MalwareBytes, MS Defender
    Other Info
    1x Seagate 2TB HDD, 1x WD Passport 5TB HDD, 1x WD SATA 1TB Green SSD
Ok, I think I've figured out what happened. I was on the Insider DEV channel and my last update was build 25314. Then MS split the DEV Channel and created the Canary Channel which has the same bulid numbers as the old DEV channel. The "new" DEV Channel has build numbers the 23XXX range. I suspect that my Windows Update is trying to connect to the Canary Channel and I'm not registered in that channel. I suspect I'm going to have to do a cold load of the DEV channel latest build in order to get the correct build number for a DEV channel update.

Any thoughts?
 

My Computer

System One

  • OS
    Host Windows 11 Pro, (Windows 11 Insider Canary Hyper-V VM )
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom User Build
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    ASUS Prime X570-P
    Memory
    4X CMK32GX4M2B3200C16 16GB 1066.7 MHz (DDR4-2133 / PC4-17000) (64GB)
    Graphics Card(s)
    AMD Radeon WX2100 Workstation
    Sound Card
    Integrated Realtek S1200A 8-Channel High Definition Audio CODEC
    Monitor(s) Displays
    2X Samsung S24D360
    Screen Resolution
    1920x1080
    Hard Drives
    1X WD Black 1TB NVMe M2 SSD, 2X WD Blue 500GB NVMe M2 SSD, 1X WD Blue 1TB SATA SSD
    PSU
    Corsair CX550M
    Case
    Corsair 110R
    Cooling
    Corsair iCUE H115i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Logitech K270 KB/Mouse Combo
    Mouse
    Logitech K270 KB/Mouse Combo
    Internet Speed
    800Mb
    Browser
    Firefox, Edge, Edge Chromium
    Antivirus
    MalwareBytes, MS Defender
    Other Info
    1x Seagate 2TB HDD, 1x WD Passport 5TB HDD, 1x WD SATA 1TB Green SSD
Yes, it was never a connection problem.
You should have been switched automatically to Canary but as you suspect since it is a VM and therefore not always active,
the switch did not occur.
I suggest you force select Canary, that is if you want to go that route.
 

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
Yes, it was never a connection problem.
You should have been switched automatically to Canary but as you suspect since it is a VM and therefore not always active,
the switch did not occur.
I suggest you force select Canary, that is if you want to go that route.
Yeah - sometimes you have to relink MS account to select Canary.

Occasionally, you do not see any options at all and you have to turn Flightsigning on.

In worst case, you can create a canary iso with uudump and upgrade manually.
 

My Computer

System One

  • OS
    Windows 10 Pro + others in VHDs
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook 14
    CPU
    I7
    Motherboard
    Yep, Laptop has one.
    Memory
    16 GB
    Graphics Card(s)
    Integrated Intel Iris XE
    Sound Card
    Realtek built in
    Monitor(s) Displays
    N/A
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB Optane NVME SSD, 1 TB NVME SSD
    PSU
    Yep, got one
    Case
    Yep, got one
    Cooling
    Stella Artois
    Keyboard
    Built in
    Mouse
    Bluetooth , wired
    Internet Speed
    72 Mb/s :-(
    Browser
    Edge mostly
    Antivirus
    Defender
    Other Info
    TPM 2.0

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