Unable to fix Xbox app closing after launch

After getting a rare bluescreen while the Store app was updating the Xbox app, although everything else seemed OK the Xbox app now just closes after launch with 0xc000027b logged.

This kind of thing is mentioned from time to time but never with a solution. None of the typical fixes such as Xbox app and gaming services re-install, gamingrepairtool, SFC, DSIM had any effect.

The next step was to try the "Fix problems using Windows Update" recovery option which I'd hoped would behave like an in-place upgrade - a method that's helped over the years - but no - it retained all apps and settings but too well - no fix.

I'm still on 23H2 and assume ISOs will be 24H2 - the next option is perhaps the Installation Assistant and try an in-place to 24H2 hoping that will be a more thorough purge of whatever's affecting the app - assuming it's not the app itself.

In any case its annoying that despite all the time spent keeping a Windows install up to date and error free, and in trying to fix this issue, it's so hard to resolve app problems.

jak22 said:

its annoying that despite all the time spent keeping a Windows install up to date and error free, and in trying to fix this issue, it's so hard to resolve app problems.

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Welcome to Eleven Forum.

You can Reset or Repair an app from within Settings. See this tutorial:

Please report findings > post images or share links

These may be some additional trial and error troubleshooting steps:

a) Relaunch xbox immediately after a reboot
b) Uninstalling and reinstalling the xbox controller
c) Uninstalling and reinstalling xbox

Many thanks for taking the time to reply but I'd already exhausted the normal solutions, app reset and reinstall being early attempts. I mentioned trying the "Fix problems using Windows Update" recovery option as although it's convenient it also just left things as they were.

What I was looking for was a way to either diagnose the error as we can with bugcheck dmp files or advice on a safe way to remove all traces (registry etc) of an app so that it's treated as a first time install as a reset just removes a small amount of the data.

Getting close to trying one of the uninstallers that scan for leftovers there was another update if the Xbox app to 2411.1001.6.0 which thankfully fixed the issue.

I don't know whether it was an app issue all along or something had gone wrong with the install, so the new app version was the fix, or if just the process of updating an app to a higher version clears the leftovers nothing else did.

So this was my o/p - while an app reset can sometimes work, and a reinstall of gaming services is a common fix for Xbox app issues, there seems to be no methodical way to diagnose store app crashes and 100% remove and reinstall them when something like this happens.

If the computer has recurrent "blue screens" > take pictures > post images or share links


Run the V2 log collector > post a share link

Thanks again for replying. The main issue of the post was finding a way to diagnose an app crash and repair. It was to add context to mention the bugcheck - something it's not done before - in the last stages of the store app installing the update to the Xbox app - possibly just coincidence, possibly the cause of the app failing. That was all resolved by the update to a new version of the app, but I've now seen a 2nd bugcheck this time related to dxgmms2.sys which happened waking it from screensaver after some time idle - not sleep - so there could well be aging, perhaps the SSD.

jak22 said:

What I was looking for was a way to either diagnose the error as we can with bugcheck dmp files

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jak22 said:

jak22 said:

It was to add context to mention the bugcheck - something it's not done before

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jak22 said:

jak22 said:

I've now seen a 2nd bugcheck this time related to dxgmms2.sys

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When available please update the progress with post #5.