Unable to install unknown software


Dustin

New member
Local time
6:51 AM
Posts
3
OS
Windows 11
I am attempting to install sagethumbs. SageThumbs

This error shows, yet gives me no options to input admin info. Tried running install as admin. Same result.

plz help :(
 

Attachments

  • 20211114_212145.jpg
    20211114_212145.jpg
    628.6 KB · Views: 3

My Computer

System One

  • OS
    Windows 11

Eric Shun

Robot
Member
Local time
9:51 AM
Posts
50
Location
Anathema Liverpool
OS
Windows 11 Pro Multi-Boot
Installs fine for me. Try re-downloading. Might be corrupt
 

My Computer

System One

  • OS
    Windows 11 Pro Multi-Boot
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Made
    CPU
    AMD Ryzen 7
    Motherboard
    Asus TUF GAMING X570-PLUS (WI-FI) BIOS Version 4021
    Memory
    16 GB G-Skill TridentZ F4-3600C14-8GTZN CL14
    Graphics Card(s)
    EVGA GeForce RTX-3060 6GB, EVGA GeForce GT-1030
    Sound Card
    Denon x4200 Atmos AVR
    Monitor(s) Displays
    65" Samsung 4K, 3 x 27" BenQ
    Screen Resolution
    4K TV. 3 Benq's 1920x1080 on vertical stand.
    Hard Drives
    Gigabyte Aorus 2TB PCIE 4.0 SSD
    PSU
    EVGA SuperNOVA 750 G3, 220-G3-0750-X1, 80+ GOLD, 750W Fully Modular
    Case
    MUSETEX Phantom Black ATX Mid-Tower Case with USB 3.0 and 6 ×Wireless Remote Controlled 120mm ARGB Fans, Tempered Glass Panels G05MN6-HB)
    Keyboard
    Corsair K57 Wireless RGB
    Mouse
    Logitech Couch Mouse
    Internet Speed
    Comcast Gigabit
    Browser
    SLIMJET!
    Antivirus
    WD
    Other Info
    This PC was built in Sept 2019.
    Denon Dolby Atmosphere sound system with 7.3.2 (3subs, 9 speakers).
    Storage on portable hard drive attached to USB 3.0 router port. (Movies, Music, and files)
    Few other PC's, laptops, tablets, Raspberry PI's. So many other tech devices.
    Everything is on a UPS! I have a whole house generator too :D
    My broadcastify live feed:
    https://www.broadcastify.com/listen/feed/34853

ThrashZone

Minor Threat
Power User
VIP
Local time
8:51 AM
Posts
1,118
OS
Linux-Mint-Cinnamon-20.2 Win-7-10-11Pro's
I am attempting to install sagethumbs. SageThumbs

This error shows, yet gives me no options to input admin info. Tried running install as admin. Same result.

plz help :(
Hi,
Go to all apps/ programs features and look up top and make sure you're set to Anywhere.

Before you run the exe file right click it and go to properties
If there's a Unblock button use it apply and save.
Then try.
 

My Computer

System One

  • OS
    Linux-Mint-Cinnamon-20.2 Win-7-10-11Pro's
    Computer type
    PC/Desktop
    Manufacturer/Model
    asus x3
    CPU
    10900k & 9940x & 5930k
    Motherboard
    z490-Apex & x299-Apex & x99-Sabertooth
    Memory
    Trident-Z Royal 4000c16 2x16gb & Trident-Z 3600c16 4x8gb & 3200c14 4x8gb
    Graphics Card(s)
    Titan Xp & 1080ti FTW3 & evga 980ti gaming
    Sound Card
    Onboard Realtek x3
    Monitor(s) Displays
    1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24"/ 3rd LG 43" series
    Screen Resolution
    1920-1080 not sure what the t.v is besides 43" class scales from 1920-1080 perfectly
    Hard Drives
    To many to list
    PSU
    1000p2 & 1200p2 & 850p2
    Case
    D450 x2 & 1 Test bench in cherry Entertainment center
    Cooling
    Custom water loops x3 with 2x mora 360mm rads only 980ti gaming air cooled
    Keyboard
    G710+x3
    Mouse
    Redragon x3
    Internet Speed
    xfinity gigabyte
    Browser
    Firefox
    Antivirus
    mbam pro

Dustin

New member
Thread Starter
Local time
6:51 AM
Posts
3
OS
Windows 11
Hi guys, none of these solutions have worked for me.

The problem is occurring with multiple new pieces of software I try to install.

Any guesses?
 

My Computer

System One

  • OS
    Windows 11

CatnipTea

Member
Local time
8:51 AM
Posts
54
Location
Texas
OS
Windows 11 Home 21H2 22000.593
Have you tried clicking on show more details? I think last time the run button was hidden I had to press that to see it.
 

My Computer

System One

  • OS
    Windows 11 Home 21H2 22000.593
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz-4.20GHz
    Memory
    12gb Dual channel DDR4 2666 MHz
    Graphics Card(s)
    Intel Iris Xe
    Sound Card
    Cirrus Logic Superior High Definition Audio
    Monitor(s) Displays
    15.6 in
    Screen Resolution
    1366 x 768 x 60hz HD
    Hard Drives
    SK hynix BC711 256GB Solid State Drive NVMe
    Internet Speed
    43 Mbps
    Browser
    Chrome, Firefox

Dustin

New member
Thread Starter
Local time
6:51 AM
Posts
3
OS
Windows 11
Update: This is a windows account issue.

I was able to install a piece of software by switching accounts. Apparently this local account isn't valid to the windows security system, but the microsoft account I used to set up the device works to install new software.

When using my local account (logs in much faster cuz it doesnt have to ping the microsoft server) It says I need UN and PW but I have already set those up.

How to fix this? For the time being I have to install on my online windows account and then switch back to the local account to use the softwares.
 

My Computer

System One

  • OS
    Windows 11

Bree

Well-known member
Pro User
VIP
Local time
2:51 PM
Posts
2,736
Location
S/E England, UK
OS
Windows 11 Home
Update: This is a windows account issue.

I was able to install a piece of software by switching accounts. Apparently this local account isn't valid to the windows security system, but the microsoft account I used to set up the device works to install new software....
The problem isn't that the local account isn't valid (otherwise you wouldn't be able to sign in to it). Your problem is that it is a Standard user account, not an administrator. The fact that you can perform the install when signed in with your Microsoft account means that your MS account is an administrator.

To be able to perform software installs and other operations that need administrator rights you are being challenged by User Account Control (UAC). If this local account was an administrator then your screenshot would have had a Yes button as well as a No one. If the user account is a standard account then you would be asked to provide the name and password of another local account that is an administrator. The fact that you don't see the 'Yes' option means that there are no local administrator accounts on this PC.

To fix this you need to sign in with your MS account (as it appears to be an administrator). Then you will have two options. Either change the local account to an administrator (then you'll see the Yes button too)...


UAC - YES.png

...or create another local account and make it an administrator. Then you'll see a UAC prompt like this (where 'Local User' is another local administrator account on my PC)

UAC - password.png
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB HDD
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    i5 M 520
    Motherboard
    0T6M8G
    Memory
    4GB
    Screen Resolution
    1366x768
    Hard Drives
    500GB HDD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.

Try3

Well-known member
Power User
VIP
Local time
2:51 PM
Posts
570
Location
The proper part of London
OS
Windows 11 Home x64 Version 21H2 Build 22000.675
I am attempting to install sagethumbs. SageThumbs

This error shows, yet gives me no options to input admin info. Tried running install as admin. Same result.

plz help :(

Your user account is corrupt.
Your posted diagram proves it.
You can further demonstrate that fact by trying to run anything as an Admin, even a cmd/powershell/terminal window. You will get the same diagram with its Yes button missing / greyed out.

If you have another user account that is an Admin, log into it now and, as your very first action, create an*** additional local Admin account so you can then pause to take a breath & post back about your success.
- I think this is the case judging by your latest update but, just in case I misunderstood your updated post, I've also described what to do otherwise.

1 If you do not already have another Admin user account then you will have to work through this procedure.
Fix UAC prompt has greyed out or missing Yes button - TenForumsTutorials
It was written for Windows 10 so you'll see some differences as you go through but it should get you through alright.
OR
2 If you have a recent system image from before the problem appeared then you might prefer to restore that image instead.
- You'll first need to backup those files that have changed since the image was made [in C:\Users\Documents & other places].
- Your first action upon successful restoration should be to make at least one*** spare, local, password-protected Admin account so that you are prepared for any future account corruption.

*** As you'll see in that tutorial, I always have two spare, local, password-protected Admin accounts.

All the best of luck,
Denis
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Home x64 Version 21H2 Build 22000.675

Bree

Well-known member
Pro User
VIP
Local time
2:51 PM
Posts
2,736
Location
S/E England, UK
OS
Windows 11 Home
You can further demonstrate that fact by trying to run anything as an Admin. You will get the same diagram with its Yes button missing / greyed out.
Are you sure the local account is corrupt? I would normally agree with you on this diagnosis, but in this particular case it appears that the PC was initially configured with a single Microsoft account that is an administrator, then a second standard account was created. It is this standard account that sees no other local administrator accounts to offer for use in UAC.

The question is: in Windows 11 if the only administrator account is a Microsoft account, then what local administrator account could UAC sensibly use in order to provide the Yes option? Hence the fix may simply be to make the local account an administrator or to create another local account as an administrator - either of which should be possible when signed into the Microsoft account.

I'll have to test this scenario in a VM to be sure, but it seems to me to be a more likely explanation than a corrupt account.
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB HDD
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    i5 M 520
    Motherboard
    0T6M8G
    Memory
    4GB
    Screen Resolution
    1366x768
    Hard Drives
    500GB HDD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.

Try3

Well-known member
Power User
VIP
Local time
2:51 PM
Posts
570
Location
The proper part of London
OS
Windows 11 Home x64 Version 21H2 Build 22000.675
Are you sure the local account is corrupt?
That posted diagram has both
- no admin account name selector
- no password input box
yet
- it has no Yes button
so it is not behaving in a normal manner.

Windows has not previously had any problem accepting an MSAccount's Admin status for authorising elevation. I know it's early days but I haven't seen anybody else reporting a change in this regard.

Dustin -
You need to use that existing Admin [MS] account to create a local, password-protected Admin account & write its password down somewhere secure yet accessible.
Do it now. Before you do anything else. Before you even read the next line. If I turn out to be wrong then you & anybody else has my full agreement to post as many insults as you want. But make that local, password-protected Admin account now.
You might then only after the new Admin account has been seen to work alright, use either of your Admin accounts to try changing the original user account [the local one from your first post] to be an Admin account.
Then make it a Standard user account again.
Repeat both these actions half a dozen times or more and finally leave it as whatever you want [Admin/Std].
This illogical & repetitive behaviour has been known to force an account to fix itself.
Then log into the account again, try to do something that needs elevation and see if you can get through that Admin challenge dialog this time.


Denis
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Home x64 Version 21H2 Build 22000.675

Bree

Well-known member
Pro User
VIP
Local time
2:51 PM
Posts
2,736
Location
S/E England, UK
OS
Windows 11 Home
it is not behaving in a normal manner.


Dustin -
You need to use that existing Admin [MS] account to create a local, password-protected Admin account & write its password down somewhere secure yet accessible.
Do it now. Before you do anything else. Before you even read the next line....
I agree. I have now tested a clean install of W11 with an initial MS account and just one local account that's a standard user. When using the local account UAC should be asking for the PIN of the MS account. Follow Try3's advice and make a new local administrator account NOW....

1637033889297.png
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB HDD
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    i5 M 520
    Motherboard
    0T6M8G
    Memory
    4GB
    Screen Resolution
    1366x768
    Hard Drives
    500GB HDD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.

BobOmb

Member
Local time
9:51 AM
Posts
13
OS
PE
Hit the Windows Key and type netplwiz, then right click and select "open file location"... Then shift+right click the file and select "run as a different user" run as your ms account... you may be able to add yourself as an admin

(note: actually on win 11 it isnt letting me right click to open file location.. its located in C:\windows\system32\netplwiz.exe)

looks like it might be a waste of time though judging from the other replies..

If you end up having to create a new profile Fab's Auto Backup is an amazing tool that will slide everything over for you once you make the new user profile. Link: Fab's AutoBackup 7 Pro, Fab's
Odds are if you use that you will lose nothing.
 

My Computer

System One

  • OS
    PE
Top Bottom