Solved Unusual Problem with Portable Optical Drive


Content is not showing...laptop thinks it's a blank disc.
What I was referring too is that I don't think it has anything to do with any type of security protection on the DVDs.
 

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When you attach the optical drive to the laptop, how does it appear in Device Manager?

I don't have a lot of experience with external optical drives. (I have one, but it's an internal drive in an external enclosure.) But I'd be surprised if one that worked under 10 failed under 11.

I suspect that there's something a bit off with the laptop's 11 installation.
Haven't looked at DevMgr but it does show as a drive in FileMgr. The laptop originally had a 1TB drive. A week later I had the shop where I purchased it remove the ITB M2 stick and install a 2TB M2 stick. The shop installed Win11 Pro 23H2.:
 

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I truly appreciate all of your responses but I think I'm hub deep in mud and spinning my tires. I'm gonna try a new Dell optical drive via Amazon (returnable) and see what happens, If that doesn't work it may be time to go the warranty repair route. And if that happens it may be time to clone the disc to a USB stick on the desktop so I can install the app on the laptop.
 

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What I was referring too is that I don't think it has anything to do with any type of security protection on the DVDs.
I agree
 

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I still think it may be a power supply problem. If the laser isn't getting the needed power it's not going to be able to read the disk. Do you have a powered USB hub you could try it on? I know for sure that USB DVD drives work in Windows 11. I have three of them and they all work good. Two are like the ones you find in laptops and one is a 5 1/4" drive.
No, no powered hub or USB Y adapter. It DOES show up in DevMgr. Thanks.
 
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No, no powered hub or USB Y adapter. Thanks.
You don't have the Y cable the drive came with or a replacement? That very well may be your problem. As I recall you said it is a old drive. With the wear on the laser lens and the moving parts have it may pay you to go ahead buy a new drive. Over the years I have gone through a few DVD players because the lasers got to weak and stopped reading my disk.
 

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In all the time it took you to write all these posts you could have easily slapped in a different CD to if the disk itself is the issue 🤷‍♂️
BTW, have you tried a music CD, or game disc? The point here is to see if the drive recognizes other CDs?
 

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You don't have the Y cable the drive came with or a replacement? That very well may be your problem. As I recall you said it is a old drive. With the wear on the laser lens and the moving parts have it may pay you to go ahead buy a new drive. Over the years I have gone through a few DVD players because the lasers got to weak and stopped reading my disk.
IF It came with that it's long gone. Just ordered one on Amazon,
 

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You don't have the Y cable the drive came with or a replacement? That very well may be your problem. As I recall you said it is a old drive. With the wear on the laser lens and the moving parts have it may pay you to go ahead buy a new drive. Over the years I have gone through a few DVD players because the lasers got to weak and stopped reading my disk.
It'd be a LOT simpler if it didn't work on either PC.
 

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In all the time it took you to write all these posts you could have easily slapped in a different CD to if the disk itself is the issue 🤷‍♂️
Tried several discs...no joy. All discs work properly in the portable drive when plugged into the Win10 desktop.
 

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Ok, I get you.

Good luck.
 

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We do not have the visuals, but searching around indicates these Optical Drives have a light to indicate lack of USB power and are supplied with 2 USB-A plugs. As the manual says in post #5.

USB 2 supplies up to 500 mA, USB 3 900 mA as standard, though most older laptops will have "always on charger USB 3 port" with maybe twice that like 1.8 A, my old laptop is like that

Another possibility is a driver modifier that may have been installed by the Laptop/PC manufacturer, again later versions of Windows do not like this and the Optical drive will not work.
On my old Laptop it had such a driver modifier which was there for making backup discs of the recovery partition. No use any more so the Burning App was uninstalled and that removed the driver modifier, the drive worked again.
That is easy to check with the Device Manager, there should only be one standard driver which if I remember correctly is CDROM.SYS that may have changed name in Windows 11.
 

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It'd be a LOT simpler if it didn't work on either PC.
The drive is old and you can be sure the laser is getting weak and probably needs the extra power that the Y cable will provide. My guess is that the USB power output on the new laptop is not enough to fully power the drive. When you get the Y cable you'll know for sure if it's just a power supply problem.
 
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In all the time it took you to write all these posts you could have easily slapped in a different CD to if the disk itself is the

The drive is old and you can be sure the laser is getting week and probably needs the extra power that the Y cable will provide. My guess is that the USB power output on the new laptop is not enough to fully power the drive. When you get the Y cable you'll know for sure if it's just a power supply problem.
Yes, we'll see but that doesn't explain why it's working on on my 5-yr old (approx) Win10 desktop. Cable should be here sometime this week. Thanks.
 

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Follow-Up: I received the dual-USB 'Y' cable I ordered a few days ago and that did the trick. The optical drive now correctly reads the discs. Thanks for the help. Truly appreciated.
 

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So it was a power issue after all?

Please mark the thread as solved.
 

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So it was a power issue after all?

Please mark the thread as solved.i
So it would seem. I think I'm going to pickup a new optical anyway. I don't have an unused USB ports on the laptop or the USB on the monitor. I'll keep the old drive as a spare. Thanks again.
 

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